user manual

Table of Contents
Polycom, Inc v
Modifying Participants in the Address Book ........................................................... 8-15
Deleting Participants from the Address Book .......................................................... 8-15
Copying or Moving a Participant ..............................................................................8-16
Searching the Address Book ....................................................................................... 8-17
Filtering the Address Book ......................................................................................... 8-17
Filtering Address Book Data Using a Predefined Pattern .............................. 8-18
Filtering Address Book Data Using a Custom Pattern ................................... 8-19
Clearing the Filter .................................................................................................8-20
Obtaining the Display Name from the Address Book .................................................... 8-21
Guidelines ...................................................................................................................... 8-21
Guidelines ..............................................................................................................8-21
Enabling and Disabling the Obtain Display Name from Address Book
Feature ............................................................................................................................ 8-21
Enabling and Disabling the Obtain Display Name from Address Book
Feature .................................................................................................................... 8-21
Importing and Exporting Address Books ......................................................................... 8-23
Exporting an Address Book ........................................................................................ 8-23
Importing an Address Book ........................................................................................ 8-23
Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Guidelines ........................................................................................................................ 9-1
Resources ................................................................................................................. 9-1
Reservations ............................................................................................................9-2
Using the Reservation Calendar ........................................................................................... 9-3
Toolbar Buttons .......................................................................................................9-3
Reservations Views ........................................................................................................ 9-4
Week View ...............................................................................................................9-4
Day View .................................................................................................................9-4
Today View ............................................................................................................. 9-4
List View ..................................................................................................................9-5
Changing the Calendar View ....................................................................................... 9-6
Scheduling Conferences Using the Reservation Calendar ...............................................9-8
Creating a New Reservation ......................................................................................... 9-8
Managing Reservations ....................................................................................................... 9-14
Guidelines ...................................................................................................................... 9-14
Viewing and Modifying Reservations ....................................................................... 9-14
Using the Week and Day views of the Reservations Calendar ..................... 9-14
Adjusting the Start Times of all Reservations .......................................................... 9-16
Deleting Reservations .................................................................................................. 9-17
Searching for Reservations using Quick Search ......................................................9-18
Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . 10-1
Operator Conferences .......................................................................................................... 10-1
Defining the Components Enabling Operator Assistance ..................................... 10-2
Defining a Conference IVR Service with Operator Assistance Options ....... 10-3
Defining an Entry Queue IVR Service with Operator Assistance Options .. 10-5
Defining a Conference Profile for an Operator Conference ...........................10-6
Starting an Ongoing Operator Conference ....................................................... 10-8