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Table of Contents Table of Contents Polycom RMX 1800 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 About the Polycom RMX 1800 Administrator’s Guide .................................................... 1-1 Who Should Read This Guide? .................................................................................... 1-1 Prerequisites ............................................................................................................ 1-2 How This Guide is Organized ...
Polycom® RMX™ 1800 Administrator’s Guide H.264 High Profile Support in CP Conferences .........................................................3-2 Guidelines ................................................................................................................3-2 CP Conferencing with H.263 4CIF ...............................................................................3-3 H.263 4CIF Guidelines ...........................................................................................
Table of Contents Enabling Auto Scan and Customized Polling ......................................................... 4-25 Auto Scan ............................................................................................................... 4-25 Customized Polling .............................................................................................. 4-25 Media Encryption .................................................................................................................
Polycom® RMX™ 1800 Administrator’s Guide Basic Cascading .......................................................................................................................5-3 Basic Cascading using IP Cascaded Link ....................................................................5-4 Dialing Directly to a Conference ..........................................................................5-4 Dialing to an Entry Queue ...................................................................................
Table of Contents Modifying Participants in the Address Book ........................................................... 8-15 Deleting Participants from the Address Book .......................................................... 8-15 Copying or Moving a Participant .............................................................................. 8-16 Searching the Address Book ....................................................................................... 8-17 Filtering the Address Book ..............
Polycom® RMX™ 1800 Administrator’s Guide Saving an Operator Conference to a Template ...............................................10-11 Starting an Operator Conference from a Template ........................................10-12 Monitoring Operator Conferences and Participants Requiring Assistance .......10-13 Requesting Help ..................................................................................................10-13 Participant Alerts List ....................................................
Table of Contents Recording Link Encryption Flag Setting ........................................................... 13-7 Recording Link Settings ....................................................................................... 13-7 Managing the Recording Process ....................................................................................... 13-8 Recording Link Layout ................................................................................................
Polycom® RMX™ 1800 Administrator’s Guide Recording an Audio Message ...................................................................................15-27 Creating a Welcome Video Slide ..............................................................................15-30 Default IVR Prompts and Messages ................................................................................15-31 Volume Control of IVR Messages, Roll Call and Music ...............................................
Table of Contents Guidelines .............................................................................................................. 17-3 CDR File Contents ........................................................................................................ 17-3 Viewing, Retrieving and Archiving Conference Information ....................................... 17-4 Viewing the Conference Records ...............................................................................
Polycom® RMX™ 1800 Administrator’s Guide Port Usage Threshold .................................................................................................19-10 Setting the Port Usage Threshold .....................................................................19-10 SIP Dial-in Busy Notification ............................................................................19-11 Port Usage Gauge .......................................................................................................
Table of Contents Notification Settings ........................................................................................................... 19-39 Logger Diagnostic Files ..................................................................................................... 19-41 Information Collector ......................................................................................................... 19-42 Standard Security Mode ....................................................................
Polycom® RMX™ 1800 Administrator’s Guide MGC Manager Events that are not Supported by the Collaboration Server ..............C-36 Appendix D - Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Ad Hoc Conferencing ............................................................................................................D-1 System Settings for Ad Hoc Conferencing ........................................................................D-2 Ad Hoc Settings .........................
1 Polycom RMX 1800 Overview About the Polycom RMX 1800 Administrator’s Guide The product names, Polycom® RealPresence® Collaboration Server 1800 and RMX® 1800 are used interchangeably throughout this Guide. The Polycom® RMX 1800 Administrator’s Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing.
Polycom® RMX 1800 Administrator’s Guide Who Should Read This Guide? System administrators and network engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This guide describes administrationlevel tasks. For detailed description of first time installation and configuration, description of the Collaboration Server Web Client, and basic operation of your Collaboration Server system, see the Polycom RMX 1800 Getting Started Guide.
Chapter 1-Polycom RMX 1800 Overview About the Polycom® RMX 1800 System The Polycom RMX 1800 system is a high performance, scalable, IP-network (H.323 and SIP) MCU that provides feature-rich and easy-to-use multipoint voice and video conferencing. The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom.
Polycom® RMX 1800 Administrator’s Guide Network Services Guidelines IP Networks In the Polycom® RMX 1800, system management and IP conferencing are performed on separate LAN ports. Management uses Lan1 and IP network Services use Lan2. When enabling multiple services, management and the IP network service (1) share Lan1, the second IP network service (2) uses Lan2. The networks can be separated in Maximum Security Environments.
2 Conference Profiles Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference parameters such as Conference Line Rate, People and Content resolution and settings, Video Layout, Encryption, Lost Packet Recovery, etc. The maximum number of Conference Profiles that can be defined is 40. Conference Profiles are assigned to Conferences, Meeting Rooms, Reservations and Entry Queues. The same Profile can be assigned to different conferencing entities.
Polycom® RMX™ 1800 Administrator’s Guide AVC Conferencing - Continuous Presence (CP) Conferencing All endpoints have AVC capabilities and can connect to AVC conferences running on the MCU. AVC-based Endpoints can connect using different signaling protocols and different video protocols. The dynamic Continuous Presence (CP) capability of the Collaboration Server system enables viewing flexibility by offering multiple viewing options and window layouts for video conferencing.
Chapter 2-Conference Profiles Figure 2-1 AVC Continuous Presence (CP) video streams and built layouts Video quality in Continuous Presence conferences is affected by the conference line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints such as the video protocol, video resolution and frame rate. Content sharing is available in all CP conferences.
Polycom® RMX™ 1800 Administrator’s Guide • H.263 - a video compression algorithm that provides a better video quality than H.261. This standard is not supported by all endpoints. • H.264 Base Profile - a video compression standard that offers improved video quality, especially at line rates lower than 384 Kbps. H.264 High Profile allows higher quality video to be transmitted at lower line rates.
Chapter 2-Conference Profiles connect to Continuous Presence conferences at resolutions of 720X576 pixels for PAL systems and 720X480 pixels for NTSC systems. For more information, see "Video Resolutions in AVC-based CP Conferencing” on page 3-1. — High Definition (HD) – HD is an ultra-high quality video resolution that uses he H.264 and H.264 High Profile video algorithms.
Polycom® RMX™ 1800 Administrator’s Guide Default Profile Settings in CP Conferencing Mode The Collaboration Server is shipped with a default Conference Profile for CP conferences which allows users to immediately start standard ongoing CP conferences. These are also the default settings when creating a new Profile.
Chapter 2-Conference Profiles Table 2-1 Default CP Only Conference Profile Settings (Continued) Setting Value Network Services - Accept Calls Enabled This Profile is automatically assigned to the following conferencing entities: Name ID Meeting Rooms Maple_Room 1001 Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ Polycom, Inc.
Polycom® RMX™ 1800 Administrator’s Guide Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the Collaboration Server Management pane, expand the Rarely Used list. Click the Conference Profiles button. 2 The Conference Profiles are displayed in the List pane. The number of the currently defined Conference Profiles appears in the title of the list pane.
Chapter 2-Conference Profiles Modifying an Existing Profile You can modify any of the Profile’s parameters but you cannot rename the Profile. To modify the Profile Properties: 1 In the Conference Profiles list, double -click the Profile icon or right-click the Profile icon, and then click Profile Properties. The Profile Properties - General dialog box opens. Deleting a Conference Profile To delete a Conference Profile: 1 In the Conference Profiles list, select the Conference Profile you want to delete.
Polycom® RMX™ 1800 Administrator’s Guide Defining AVC - CP Conferencing Profiles To define a new Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens.
Chapter 2-Conference Profiles Table 2-4 New AVC-CP Profile - General Parameters (Continued) Field/Option Description Line Rate Select the conference bit rate. The line rate represents the combined video, audio and Content rate. The default setting is 384 Kbps. Notes: • This field is displayed in all tabs. Routing Name Enter the Profile name using ASCII characters set.
Polycom® RMX™ 1800 Administrator’s Guide 5 Define the following parameters: Table 2-5 New AVC-CP Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted. • • No Encryption - Encryption is disabled for the conference.
Chapter 2-Conference Profiles Table 2-5 6 New AVC-CP Profile - Advanced Parameters (Continued) Field/Option Description Exclusive Content Mode Select the Exclusive Content Mode check box to limit the Content broadcasting to one participant, preventing other participants from interrupting the Content broadcasting while it is active. For more details, see "Exclusive Content Mode” on page 4-16.
Polycom® RMX™ 1800 Administrator’s Guide 7 Define the following parameters: Table 2-6 New AVC Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Sharpness is the only supported content format that supports higher video resolutions. Depending on the amount of movement contained in the conference video, select either: • Motion – for a higher frame rate without increased resolution. When selected, Video Clarity is disabled.
Chapter 2-Conference Profiles Table 2-6 New AVC Profile - Video Quality Parameters (Continued) Field/Option Description Content Video Definition Content Settings Select the transmission mode for the Content channel: • Graphics — basic mode, intended for normal graphics • Hi-res Graphics — a higher bit rate intended for high resolution graphic display • • Live Video — Content channel displays live video • H.
Polycom® RMX™ 1800 Administrator’s Guide 8 Click the Video Settings tab. The New Profile - Video Settings dialog box opens. 9 Define the video display mode and layout using the following parameters: Table 2-7 2-16 New AVC CP Profile - Video Settings Parameters Field/Option Description Presentation Mode Select this option to activate the Presentation Mode. In this mode, when the current speaker speaks for a predefined time (30 seconds), the conference changes to Lecture Mode.
Chapter 2-Conference Profiles Table 2-7 New AVC CP Profile - Video Settings Parameters (Continued) Field/Option Description Auto Scan Interval(s) Select the time interval, 5 - 300 seconds, that Auto Scan uses to cycle the display of participants that are not in the conference layout in the selected cell. Auto Scan is often used in conjunction with Customized Polling which allows the cyclic display to be set to a predefined order for a predefined time period.
Polycom® RMX™ 1800 Administrator’s Guide Table 2-8 Auto Layout – Default Layouts in CP Conferences (Continued) Number of Video Participants Auto Layout Default Settings 6–7 8-10 11 12+ In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous” speaker. To minimize the changes in the layout, when a new speaker is identified the “previous” speaker is replaced by the new speaker while the current speaker remains in his/her window.
Chapter 2-Conference Profiles 10 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The selected layout is displayed in the Video Layout pane. Table 2-9 Video Layout Options Number of Video Windows Available Video Layouts 1 2 3 4 5+ 9 10+ Polycom, Inc.
Polycom® RMX™ 1800 Administrator’s Guide 11 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. 2-20 Polycom, Inc.
Chapter 2-Conference Profiles 12 Define the following parameters: Table 2-10 New AVC Profile - Audio Settings Parameters Polycom, Inc. Field/Option Description Mute participant except lecturer When the Mute Participants Except Lecturer option is enabled, the audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
Polycom® RMX™ 1800 Administrator’s Guide Table 2-10 New AVC Profile - Audio Settings Parameters (Continued) Field/Option Description Speaker Change Threshold The Speaker Change Threshold is the amount of time a participant must speak continuously before becoming the speaker. When defining or editing a conference profile, you can define the Speaker Change Threshold. Select the desired threshold: • Auto (Default, 3 seconds) • • • 1.
Chapter 2-Conference Profiles The New Profile - IVR dialog box opens. 16 If required, set the following parameters: Table 2-11 New AVC CP Profile - IVR Parameters Polycom, Inc. Field/Option Description Conference IVR Service The default conference IVR Service is selected. You can select another conference IVR Service if required.
Polycom® RMX™ 1800 Administrator’s Guide Table 2-11 New AVC CP Profile - IVR Parameters (Continued) Field/Option Description Terminate Conference after chairperson drops When enabled, it allows a conference to be automatically terminated after the chairperson leaves. When the chairperson leaves, the Chairperson Has Left IVR message is played to all participants and the conference terminates.
Chapter 2-Conference Profiles Table 2-12 New AVC Profile - Recording Parameters (Continued) Parameter Description Recording Link Select the Recording Link to be used for conference recording. Recording Links defined on the Collaboration Server can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS). For more information see "Recording Conferences” on page 13-1.
Polycom® RMX™ 1800 Administrator’s Guide Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window. For a detailed description of the site names options see "Site Names Definition” on page 2-35.
Chapter 2-Conference Profiles 21 Click the Message Overlay tab to display the Message Overlay dialog box. Message Overlay enables you to send text messages to all participants during ongoing Continuous Presence conferences. The text message is seen as part of the in the participant’s video layout on the endpoint screen or desktop display. For more details, see "Message Overlay for Text Messaging” on page 2-33.
Polycom® RMX™ 1800 Administrator’s Guide Table 2-14 New AVC Profile - Message Overlay Parameters (Continued) Field Description Font Size Click the arrows to adjust the font size (points) for the Message Overlay display. Range: 9 - 32 Default: 24 Note: In some languages, for example Russian, when a large font size is selected, both rolling and static messages may be truncated if the message length exceeds the resolution width.
Chapter 2-Conference Profiles As the fields are modified the Preview changes to show the effect of the changes. For example: Small Text, White on red, Top, Middle Small Text, White on yellow, Bottom 22 Click the Network Services tab. The New Profile - Network Services tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queues, and SIP Factories with SIP servers is done per conferencing entity.
Polycom® RMX™ 1800 Administrator’s Guide 23 Define the following parameters: Table 2-15 New AVC Profile - Network Services Parameters Parameter Description IP Network Services: Service Name This column lists all the defined Network Services, one or several depending on the system configuration. SIP Registration To register the conferencing entity to which this profile is assigned with the SIP Server of the selected Network Service, click the check box of that Network Service in this column.
Chapter 2-Conference Profiles CP Conferencing Additional Information Overlay Layouts Overlay Layouts allow additional participant endpoints to be displayed in 1x1 conference Video Layouts. The following Overlay Layouts are available for use in CP Conferences: 1Standalone Endpoint 2 Standalone Endpoints 3 Standalone Endpoints Although the following Overlay Layout is included in the Profiles - Video Settings dialog box it is not available for use in any conferencing mode: Guidelines Polycom, Inc.
Polycom® RMX™ 1800 Administrator’s Guide Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree. 1 Standalone Endpoint 3 Standalone Endpoints 2 Standalone Endpoints Single Overlay Cell 2-4 Screens Not supported 2-32 Polycom, Inc.
Chapter 2-Conference Profiles Message Overlay for Text Messaging Message Overlay allows the operator or administrator to send text messages to a single, several or all participants during an ongoing conference. The text message is seen as part of the in the participant’s video layout on the endpoint screen or desktop display.
Polycom® RMX™ 1800 Administrator’s Guide Chinese Font Types You can select one of several Chinese fonts for use when sending text over video.
Chapter 2-Conference Profiles Site Names Definition Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window. Site Names without Background (Plain Skin) Site Names with Background (Picture Skin) Guidelines • Site Names display is Off by default in a new profile.
Polycom® RMX™ 1800 Administrator’s Guide — Picture Skins - Site Names text is displayed with a background. Plain Skins Picture Skins Exporting and Importing Conference Profiles Conference Profiles can be exported from one MCU and imported to multiple MCUs in your environment, enabling you to copy the Conference Profiles definitions to other systems. This can save configuration time and ensures that identical settings are used for conferences running on different MCUs.
Chapter 2-Conference Profiles The Conference Profiles are displayed in the List pane. 3 Click the Export Conference Profiles button or right-click the Conference Profiles pane, and then click Export Conference Profiles. The Conference Profile - Export dialog box is displayed. 4 In the Export Path field, click Browse to navigate to the location of the desired path where you want to save the exported file. 5 In the Profiles file name field, type the file name prefix.
Polycom® RMX™ 1800 Administrator’s Guide To export selected Conference Profiles: 1 In the Conference Profiles pane, select the profiles you want to export. 2 Right-click the selected Conference Profiles, and then click Export Selected Conference Profiles. The Conference Profile - Export dialog box is displayed. 3 In the Export Path field, click Browse to navigate to the location of the desired path where you want to save the exported file. 4 In the Profiles file name field, type the file name prefix.
Chapter 2-Conference Profiles The Conference Profiles are displayed in the List pane. 3 Click the Import Conference Profiles button or right-click the Conference Profiles pane, and then click Import Conference Profiles. The Conference Profile - Import dialog box is displayed. 4 In the Import Path field, click Browse to navigate to the path and file name of the exported Conference Profiles you want to import. 5 Click OK to import the Conference Profiles.
Polycom® RMX™ 1800 Administrator’s Guide 6 Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list. 2-40 Polycom, Inc.
3 Video Protocols and Resolution Configuration for CP Conferencing Video Resolutions in AVC-based CP Conferencing The following video resolution information applies to AVC CP Conferencing Mode. The Polycom RMX 1800 always attempts to connect to endpoints at the highest line rate defined for the conference. If the connection cannot be established using the conference line rate, the Collaboration Server attempts to connect at the next highest line rate at its highest supported resolution.
Polycom® RMX 1800 Administrator’s Guide • — HD: The MCU transmits speaker resolution (including input from HD participants) at up to SD resolution. If 1x1 is the requested layout for the entire duration of the conference, set the conference to HD Video Switching mode. In asymmetrical Video Layouts: — SD: A participant in the large frame that sends CIF is displayed in CIF.
Chapter 3-Video Protocols and Resolution Configuration for CP Conferencing • HD1080p60 is not supported: — With Content sharing. CP Conferencing with H.263 4CIF The video resolution of 4CIF in H.263 endpoints is only supported for conferences in which the video quality is set to sharpness and for line rates of 384 Kbps to 1920 Kbps as shown in the following table. Table 3-1 Video Quality vs.
Polycom® RMX 1800 Administrator’s Guide required. For example, a 512 kbps call will have the video quality of a 1Mbps HD call while a 1Mbps HD call has higher video quality at the same (1Mbps) bit rate. • A different decision matrix is used for Motion and Sharpness as the quality requirements are different. By default, the system shipped with three pre-defined settings of the decision matrix for H.264 Base Profile and three pre-defined settings of the decision matrix for H.
Chapter 3-Video Protocols and Resolution Configuration for CP Conferencing H.264 Base Profile and High Profile Comparison - Sharpness A comparison between the resolutions used at various line rates for H.264 Baseline and the H.264 High Profile for Sharpness Video Quality setting according to the following Resolution Configuration Modes. Figure 3-1 Resolution usage for H.264 High Profile and H.
Polycom® RMX 1800 Administrator’s Guide Figure 3-2 Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource Optimized Figure 3-3 Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Video Quality Optimized 3-6 Polycom, Inc.
Chapter 3-Video Protocols and Resolution Configuration for CP Conferencing H.264 Base Profile and High Profile Comparison - Motion A comparison between the resolutions used at various line rates for H.264 Baseline and the H.264 High Profile for Motion Video Quality setting according to the following Resolution Configuration Modes. Figure 3-4 Resolution usage for H.264 High Profile and H.
Polycom® RMX 1800 Administrator’s Guide Figure 3-5 Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Video Quality Optimized Figure 3-6 Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource Optimized 3-8 Polycom, Inc.
Chapter 3-Video Protocols and Resolution Configuration for CP Conferencing Default Minimum Threshold Line Rates and Resource Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-defined optimization settings for each Resolution, H.264 Profile, Video Quality setting (Sharpness and Motion). .
Polycom® RMX 1800 Administrator’s Guide Resource Type/Video Resolution 3 Video Acceleration Cards 2 Video Acceleration Cards 1 Video Acceleration Card H.264 CIF p30 100 70 35 H.264 CIF p60 100 70 35 H.263 4CIF p30 100 70 35 H.264 4CIF p30 100 70 35 H.264 4CIF p60 100 70 35 H.264 720p30 100 70 35 H.264 720p60 50 35 17 H.264 1080p30 50 35 17 H.
Chapter 3-Video Protocols and Resolution Configuration for CP Conferencing Modifying the Resolution Configuration The Resolution Configuration - Basic Configuration dialog box is the first dialog box displayed . Clicking the Detailed Configuration button toggles the display of the Detailed Configuration pane, which displays sliders for modifying minimum connection threshold line rates for endpoints that support H.264 Base Profile or High Profile.
Polycom® RMX 1800 Administrator’s Guide • SD 30 • CIF 30 Limiting Maximum Resolution Before a selection is made in this pane, the Maximum CP Resolution of the system is determined by the MAX_CP_RESOLUTION System Flag. The MAX_CP_RESOLUTION flag value is applied to the system during First Time Power-on and after a system upgrade. The default flag value is HD1080 setting the Maximum CP Resolution value in the Resolution Configuration dialog box to 1080p60.
Chapter 3-Video Protocols and Resolution Configuration for CP Conferencing • Video Quality Optimized Video is optimized through higher resolution connections at lower line rates increasing the resource usage at lower line rates. This may decrease the number of participant connections. Use this option when the priority is to use higher video resolutions while decreasing the number of participant connections.
Polycom® RMX 1800 Administrator’s Guide • High Profile - Endpoints that support H.264 High Profile connect at these minimum threshold bit rates. Although the default minimum threshold bit rates provide acceptable video quality, the use of higher bit rates usually results in better video quality but will require more resources. The Base Profile and High Profile sliders operate in the same manner in Sharpness and in Motion. Video Resource usage is affected by the Resolution Configuration settings.
Chapter 3-Video Protocols and Resolution Configuration for CP Conferencing Flag Settings Setting the Maximum CP Resolution for Conferencing The MAX_CP_RESOLUTION flag value is applied to the system during First-time Power-up and after a system upgrade. The default value is HD1080. All subsequent changes to the Maximum CP Resolution of the system are made by selections in the Max CP Resolution pane of the Resolution Configuration dialog box.
Polycom® RMX 1800 Administrator’s Guide 3-16 Polycom, Inc.
4 Additional Conferencing Information Various conferencing modes and video features require additional settings, such as system flag settings, conference parameters and other settings.
Polycom® RMX 1800 Administrator’s Guide SIP BFCP Content Capabilities SIP Clients supporting BFCP over UDP, when connected to conferences on the Collaboration Server, can share Content with endpoints supporting the following Content sharing protocols: • BFCP/TCP • BFCP/UDP • H.323/ H.239 Guidelines: For SIP Clients that support both BFCP/TCP and BFCP/UDP: • The preferred protocol is BFCP/UDP. • When used in Cascading conferences, the Cascade Link must be H.323.
Chapter 4-Additional Conferencing Information Table 4-1 System Flag - SIP_BFCP_DIAL_OUT_MODE SIP Client: BFCP Support Flag Value UDP TCP TCP Cannot share Content. UDP and TCP BFCP/TCP selected as Content sharing protocol. For more information see "Manually Adding and Deleting System Flags” on page 20-10. Dial-in Connections: • The Collaboration Server will share content with Dial-in SIP Clients according to their preferred BFCP protocol. • SIP Clients connected as Audio Only cannot share Content.
Polycom® RMX 1800 Administrator’s Guide 1 In the Content Video Definition section, select the Content Settings and Protocol as follows: Table 4-2 H.
Chapter 4-Additional Conferencing Information Table 4-2 H.239 Content Options (Continued) Field Description Multiple Resolutions This Content Sharing option is not supported with Polycom RMX 1800. Content Protocol • H.263 • • • • Use this option when most of the endpoints support H.263 and some endpoints support H.264. H.263 & H.264 Auto Selection () • Content is shared using H.263 if a mix of H.263-supporting and H.264-supporting endpoints are connected. • Content is shared using H.
Polycom® RMX 1800 Administrator’s Guide • Content Resolution Content Settings The Content channel can transmit one of the following modes: • Graphics – for standard graphics. • Hi-res Graphics – requiring a higher bit rate, for high quality display or highly detailed graphics. • Live Video – highest bit rate, for video clips or live video display. • Customized Content Rate - that allows manual definition of the Conference Content Rate.
Chapter 4-Additional Conferencing Information Table 4-4 Decision Matrix - Bit Rate Allocation to Content Channel per Conference Line Rate Content Bit Rate Allocation per Conference Line Rate (kbps) Content Settings 64 96 1472 1728 1920 256 256 256 256 256 384 384 512 768 384 512 768 768 1152 256 Graphics 64 64 128 128 Hi Resolution Graphics 64 128 192 Live Video 64 128 256 Customized Content Rate 384 1024 1152 128 512 768 832 The Content Bit Rate is selected from a m
Polycom® RMX 1800 Administrator’s Guide Bit rate allocation to the Content channel by the Collaboration Server is dynamic according to the conference line rate and Content Setting selected for the conference. If an endpoint that supports only H.263 for Content Sharing connects to a conference with Content Protocol set to H.263 & H.264 Auto Selection: • Content is shared using H.263 even if H.264-supporting endpoints are connected. • Content is shared using H.264 if all connected endpoints have H.
Chapter 4-Additional Conferencing Information Setting the Minimum Content Rate for Each Content Quality Setting for H.264 HD The following System Flags determine the minimum content rate required for endpoints to share H.264 high quality content via the Content channel. A System Flag determines the minimum line rate for each Content Setting: • Graphics • Hi Resolution Graphics • Live Video In order to change the System Flag values, the flags must be manually added to the System Configuration.
Polycom® RMX 1800 Administrator’s Guide Example Table 4-7 summarizes an example of two participants trying to connect to a conference running at a Line Rate of 1024Kbps. The Content Setting for the conference is Hi Resolution Graphics and the H264_HD_HIGHRES_MIN_CONTENT_RATE System Flag setting are used to determine if Content will be shared with the participant.
Chapter 4-Additional Conferencing Information Enabling H.264 Cascade and SVC Optimized Content Sharing in AVC CP Conferences When H.264 Cascade and SVC Optimized is selected as the Content Protocol, an additional field, Content Resolution is displayed in the Content Video Definition pane. The Content Resolution is a fixed resolution and frame rate for Content sharing in a Cascaded Conference.
Polycom® RMX 1800 Administrator’s Guide Table 4-8 Bit Rate Allocation to Content Channel by Line Rate, Content Settings & Content Resolution in AVC CP Conferencing (Continued) Content Bit Rate Allocation per Conference Line Rate (kbps) Content Settings Cascade Resolution/ fps HD720/5 Hi Resolution Graphics 64 96 128 256 384 192 512 256 768 823 384 1024 1152 384 HD720/30 1472 1728 1920 Live Video 256 384 HD720/30 4096 512 768 512 512 768 768 768 1152 HD1080/15 HD720/5 2048 512 7
Chapter 4-Additional Conferencing Information • If the Content Settings selection is Hi Resolution Graphics. — Only HD720/5 can be selected as the Content Resolution with 384 kbps allocated as the conference Content Rate. Only endpoints that connect at a Line Rate of 768 kbps that is required to support a Content Rate of 384 kbps will receive content in the Content channel. Endpoints that connect to the conference at a line rate lower than 768 kbps, will not receive content.
Polycom® RMX 1800 Administrator’s Guide To Select the Customized Content Rate: Customized Content Rate is enabled in the Profile - Video Quality dialog box. 1 In the Content Settings list, select Customized Content Rate. When selected, a drop-down menu of the available Conference Content Rates is displayed. These Content Line Rates are based on and will vary according to the selected Conference Line Rate. The largest selectable Content Line Rate is 66% of the Conference Line Rate.
Chapter 4-Additional Conferencing Information If H.264 Cascade and SVC Optimized is the selected Content Protocol, a Content Resolution must be selected. 3 Table 4-9 lists the Cascade Resolutions available for the various Conference Content Rates. . Table 4-9 H.264 Cascade and SVC Optimized - Cascade Resolutions H.
Polycom® RMX 1800 Administrator’s Guide 2 In the MCMS_PARAMETERS tab, double-click the MIN_H239_HD1080_RATE entry. The Update Flag dialog box is displayed. 3 In the Value field, enter the minimum line rate at which HD1080 Resolution Content will be enabled. 4 — Enter 0 to disable this flag and prevent HD Content from being used. Click OK to confirm and exit the Update Flag dialog box. 5 Click Close to exit the System Flags dialog box.
Chapter 4-Additional Conferencing Information Guidelines Polycom, Inc. • The Exclusive Content Mode is enabled or disabled by a check box in the in the Advanced tabs of the Conference Profile. The check box is cleared (feature is disabled) by default. • Exclusive Content Mode can be enabled or disabled during an ongoing conference using the Conference Properties - Advanced dialog box.
Polycom® RMX 1800 Administrator’s Guide • — NO - the first participant to send content becomes the Content Token holder and has to release the Content Token before any other participant can acquire the token and begin transmitting Content. — YES - only the designated Lecturer can be the Content Token holder.
Chapter 4-Additional Conferencing Information • In cascaded conferences, a participant functioning as the cascade link cannot be given token ownership. Giving and Cancelling Token Ownership To give token ownership: 1 In the Participants list, right click the AVC-enabled endpoint that is to receive Content Token ownership. 2 Select Change To Content Token Owner in the drop-down menu.
Polycom® RMX 1800 Administrator’s Guide To cancel token ownership: 1 In the Participants list, right click the endpoint that currently has Content Token ownership. 2 Select Cancel Content Token Owner in the drop-down menu. Content Token ownership is cancelled for the endpoint. Managing Noisy Content Connections The system can identify participants who send frequent requests to refresh their Content display usually as a result of a problematic network connection.
Chapter 4-Additional Conferencing Information Enter the interval in seconds between the Intra requests sent from the Collaboration Server to the endpoint sending the Content to refresh the Content display. Refresh requests that will be received from endpoints within the defined interval will be postponed to the next interval. Default setting: 5 Forcing Other Content Capabilities • The H239_FORCE_CAPABILITIES System Flag in system.
Polycom® RMX 1800 Administrator’s Guide • Only one preview window can be displayed for a single conference and up to four preview windows can be displayed for each on different workstations (one per workstation and one per conference). • Live video that is shown in the preview window does not include the Content when it is sent by the participant. • Video Preview is supported in cascaded conferences.
Chapter 4-Additional Conferencing Information To be able to display the video preview window, the DirectDraw Acceleration and Direct3D Acceleration options must be Enabled. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed in the Video Preview window. 5 Click the Exit button. Previewing the Participant Video To preview the participant video: 1 List the conference participants in the Participants pane. 2 Polycom, Inc.
Polycom® RMX 1800 Administrator’s Guide — View Participant Sent Video - to display the video sent from the participant to the conference. — View Participant Received Video - to display the video sent from the conference to the participant. The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed.
Chapter 4-Additional Conferencing Information Enabling Auto Scan and Customized Polling Auto Scan To enable Auto Scan: 1 In the Collaboration Server Web Client Main Screen - Conference list pane, double-click the conference or right-click the conference and then click Conference Properties. 2 In the Conference Properties - General dialog box, click Video Settings. The Video Settings tab is displayed.
Polycom® RMX 1800 Administrator’s Guide In the Conference Properties - General dialog box, click Customized Polling. The Customized Polling tab is displayed.
Chapter 4-Additional Conferencing Information 2 Optional. Add a participant to the list of participants to be Auto Scanned: 3 — Click on the participant’s name in the All Participants list and then click the Add button to move the participant to the Scanning Order pane. Optional. Delete a participant from the list of participants to be Auto Scanned: 4 — Click on a participant’s name in the Scanning Order list and then click the Delete button to move the participant back to the All Participants pane.
Polycom® RMX 1800 Administrator’s Guide — All media channels are encrypted: video, audio and FECC. — Collaboration Server SRTP implementation complies with Microsoft SRTP implementation. — LPR is not supported with SRTP. — The ENABLE_SIRENLPR_SIP_ENCRYPTION System Flag enables the SirenLPR audio algorithm when using encryption with the SIP protocol. The default value of this flag is NO meaning SirenLPR is disabled by default for SIP participants in an encrypted conference.
Chapter 4-Additional Conferencing Information Direct Connection to the Conference Table 4-10, summarizes the connection status of participants, based on the encryption settings in the conference Profile, the Defined Participant’s encryption settings or the System Flag setting for undefined participants and the connecting endpoint’s Media Encryption capabilities. Table 4-10 Connection of Defined and Undefined H.
Polycom® RMX 1800 Administrator’s Guide Connection to the Entry Queue An undefined participant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’s profile. Table 4-11 summarizes the connection possibilities for a participant that is to be moved from an Entry Queue to a destination conference for each of the conference Profile and Entry Queue encryption options.
Chapter 4-Additional Conferencing Information Table 4-12 Moving Participants from the Entry Queue to the Destination conference or between conferences Based on the Encryption Settings (Continued) Current Participant Encryption Status Destination Conference Encryption Setting Encrypt When Possible Encrypted Non-Encrypted *Flag = NO *Flag = YES *Flag = NO *Flag = YES Move succeeds, connected encrypted Move succeeds, connected encrypted Move succeeds, connected nonencrypted Connected only if endpoi
Polycom® RMX 1800 Administrator’s Guide 2 Set the FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILA BLE_MODE flag to YES or NO. 3 If recording will be used in encrypted conferences, set the ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF flag to YES or NO. 4 Click OK. For more information, see "Modifying System Flags” on page 20-1. 5 Reset the MCU for flag changes to take effect.
Chapter 4-Additional Conferencing Information where encryption is the preferred setting. For connection guidelines see "Mixing Encrypted and Non-encrypted Endpoints in one Conference” on page 4-28. For more information about recording encrypted conferences, see "Recording Link Encryption” on page 13-7. Enabling Encryption at the Participant Level You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration.
Polycom® RMX 1800 Administrator’s Guide Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane. The participant encryption status is also indicated in the Participant Properties – SDP tab, where SRTP indication is listed for each encrypted channel (for example, audio and video).
Chapter 4-Additional Conferencing Information Packet Loss Compensation (LPR and DBA) Lost Packet Recovery (LPR) and Dynamic Bandwidth Allocation (DBA) help minimize media quality degradation that can result from packet loss in the network. Packet Loss Packet Loss refers to the failure of data packets, transmitted over an IP network, to arrive at their destination. Packet Loss is described as a percentage of the total packets transmitted.
Polycom® RMX 1800 Administrator’s Guide Enabling Lost Packet Recovery LPR is enabled or disabled in the Conference Profile dialog box. • CP Conferences – LPR is enabled by default in the New Profile – Advanced dialog box. For more information, see "Defining New Profiles” on page 2-9. Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. 4-36 Polycom, Inc.
Chapter 4-Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. Polycom, Inc.
Polycom® RMX 1800 Administrator’s Guide Lecture Mode Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking. When the number of sites/endpoints exceeds the number of video windows in the layout, switching between participants occurs every 15 seconds. Conference participants cannot change their Personal Layouts while Lecture Mode is enabled.
Chapter 4-Additional Conferencing Information Selecting a defined participant: a Add participants to the conference either from the Address book or by defining new participants. b In the Lecturer field, select the lecturer from the list of the defined participants. Automatic selection of the lecturer: — In the Lecturer field, select [Auto]. In this mode, the conference speaker becomes the lecturer.
Polycom® RMX 1800 Administrator’s Guide Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the ongoing conference, in the Conference Properties. >> In the Profile Properties - Video Settings dialog box, select the Lecturer View Switching check box. This option is activated when the conference includes more sites than windows in the selected layout.
Chapter 4-Additional Conferencing Information When Lecturer View Switching is activated, it enables automatic switching between the conference participants in the lecturer’s video window. The switching in this mode is not determined by voice activation and is initiated when the number of participants exceeds the number of windows in the selected video layout. In this case, when the switching is performed, the system refreshes the display and replaces the last active speaker with the current speaker.
Polycom® RMX 1800 Administrator’s Guide • Designate a new lecturer. • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the lecturer by selecting another video layout.
Chapter 4-Additional Conferencing Information Muting Participants Except the Lecturer When the Mute Participants Except Lecturer option in the Conference Profile is enabled, the audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference. This prevents other conference participants from accidentally interrupting the lecture, or from a noisy participant affecting the audio quality of the entire conference.
Polycom® RMX 1800 Administrator’s Guide Enabling the Mute Participants Except Lecturer Option The Mute Participants Except Lecturer option is enabled or disabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab. When the Mute Participants Except Lecturer option is enabled and a conference has started, the Mute by MCU icon is displayed in the Audio column in the Participants pane of each participant that is muted. 4-44 Polycom, Inc.
Chapter 4-Additional Conferencing Information Audio Algorithm Support The Collaboration Server supports the following audio algorithms: G.711, G.722, G.722.1, G.722.1C, G.729A, Polycom Siren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR. Polycom’s proprietary Siren 22 is supported for participants connecting with Polycom endpoints. The Siren 22 audio algorithm provides CD-quality audio for better clarity and less listener fatigue with audio and visual communication applications.
Polycom® RMX 1800 Administrator’s Guide Table 4-14 Siren22 and SirenLPR Mono vs Bitrate (Continued) Audio Algorithm Minimum Bitrate (kbps) SirenLPR_32k Siren22_32k G.7221C_32k 128 Siren14_32k SirenLPR 64 SirenLPR 48 SirenLPR 32 Stereo The Siren 22Stereo, G.719Stereo and SirenLPR audio algorithms are supported at the following bit rates. Table 4-15 Siren22Stereo, G.
Chapter 4-Additional Conferencing Information Polycom, Inc. 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button.
Polycom® RMX 1800 Administrator’s Guide Permanent Conference A Permanent Conference is any ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Resources are reserved for a Permanent Conference only when the conference has become ongoing. • Resources are allocated to a Permanent Conference according to the Reserve Resources for Video Participants field.
5 Cascading Conferences Cascading enables administrators to connect one conference directly to one or several conferences, depending on the topology, creating one large conference. The conferences can run on the same MCU or different MCUs. There are many reasons for cascading conferences, the most common are: • Connecting two conferences on different MCUs at different sites.
Polycom® RMX 1800 Administrator’s Guide During Cascading Video layout of Conf. B in window of Conf. A Video layout of Conf. A in window of Conf.
Chapter 5-Cascading Conferences This option is supported with: — In H.323, SIP environments. — For Basic Cascading of Continuous Presence, aconferences. If a Master MCU has two slave MCUs, participants connected to the slave MCUs will not receive video from each other. — Video resolution will be according to the Resolution Configuration. For more details on defining system flags, see "Modifying System Flags” on page 20-1.
Polycom® RMX 1800 Administrator’s Guide Basic Cascading using IP Cascaded Link In this topology, both MCUs can be registered with the same gatekeeper or the IP addresses of both MCUs can be used for the cascading link. Content can be sent across the Cascading Link. Figure 5-2 Basic Cascading Topology - IP Cascading Link For example, MCU B is registered with the gatekeeper using 76 as the MCU prefix.
Chapter 5-Cascading Conferences Once the DTMF codes are entered and forwarded to the Entry Queue on MCU B, the IVR session is completed, the participant moved to the destination conference and the connection between the two conferences is established. Automatic Identification of the Cascading Link In both dialing methods, the system automatically identifies that the dial in participant is an MCU and creates a Cascading Link and displays the link icon for the participant ( ).
Polycom® RMX 1800 Administrator’s Guide Master-Slave Cascading It is similar to MIH (Multi Hierarchy) cascading, with only two levels: one Master MCU on level 1 and several Slave MCUs on level 2. The cascading hierarchy topology can extend to four levels (Figure 5-5) and should be deployed according to the following guidelines: • If an Collaboration Server is deployed on level 1: • — Collaboration Server systems can be used on level 2 — MGC with version 9.0.
Chapter 5-Cascading Conferences Table 1 Topology MIH Cascading – Video Session Mode and Line Rate (Continued) MCU Type Video Session Mode Level 1 Collaboration Server Level 2 Collaboration Server Level 1 MGC CP - CIF 263 Level 2 Collaboration Server CP - CIF 264 Level 1 MGC VSW - HD Level 2 Collaboration Server VSW HD CP - CIF Line Rate Endpoint 768Kb/s, 2Mb/s VSX 768Kb/s, 2Mb/s HDX, VSX 1.
Polycom® RMX 1800 Administrator’s Guide The New Participant - General dialog box is displayed. 3 Define the following parameters: Table 2 New Participant – Dial-out Cascade Link 5-8 Field Description Name Enter the participant’s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characters may not be used in this field. Dialing Direction Select Dial-out. Type Select H.323.
Chapter 5-Cascading Conferences Table 2 New Participant – Dial-out Cascade Link (Continued) Field Description Alias Name If you are using the target MCU IP address, enter the Conference ID of the target conference.
Polycom® RMX 1800 Administrator’s Guide 5-10 4 Click the Advanced tab. 5 In the Cascade field, select: 6 — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU. Click OK. Polycom, Inc.
Chapter 5-Cascading Conferences To define a Dial-in Participant as the cascade link: This participant is added to the ongoing conference on the Slave MCU. 1 In the Participants list, click the New Participant button( ). The New Participant - General dialog box opens. 2 Define the following parameters: Table 5-1 New Participant – Dial-in Cascade Link Polycom, Inc. Field Description Display Name Enter the participant’s name. This field may not be left blank.
Polycom® RMX 1800 Administrator’s Guide Table 5-1 New Participant – Dial-in Cascade Link (Continued) 3 Field Description Alias Type If a gatekeeper is used: H.323 ID If a gatekeeper is not used: Select E.164 (digits 0-9, *, #). Click the Advanced tab. The Advanced tab opens. 5-12 4 In the Cascaded Link field, select: 5 — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU.
Chapter 5-Cascading Conferences Monitoring Star Cascaded Conferences To monitor both conferences at the same time, two instances of the Collaboration Server Web Clients must be opened (one for each MCU) by entering the IP Address of each MCU. If both conferences are running on the same MCU, only one Collaboration Server Web Client window is required.
Polycom® RMX 1800 Administrator’s Guide Cascading Conferences - H.239-enabled MIH Topology H.239 Multi-Hierarchy (MIH) cascading is available to Collaboration Server users enabling them to run very large conferences on different MCUs in multiple levels of Master-Slave relationships using an H.323 connection. Multi-Hierarchy (MIH) Cascading is implemented where the cascaded MCUs reside on different networks, whereas Star Topology Cascading requires that all cascaded MCUs reside on the same network.
Chapter 5-Cascading Conferences Cascading Topologies The cascading hierarchy topology should be deployed according to the following guidelines: • If an RMX is deployed on level 1 (recommended deployment): — Any RMX can be used on level 2, 3 and 4 (recommended deployment), — MGC version 9.0.4 can be used on level 2 and level 3, • — DST MCS 4000 and other MCUs can be deployed on levels 3 and 4.
Polycom® RMX 1800 Administrator’s Guide Figure 5-6 MIH Cascading – Master-Slave Relationship Video Session Mode, Line Rate and Video Settings The types of MCUs, their position in the cascade topology and the endpoint capabilities (HD/CIF and H.263/H.264) determine the Video Session Type of the MIH Cascading conference. • When creating a cascading link between two RMXs: • — The RMXs operate in CP (Continuous Presence) mode.
Chapter 5-Cascading Conferences • To enable the connection of the links between cascaded conferences, they must run at the same line rate. • To enable Content sharing between the RMX and the MGC, the rate allocated to the content must be identical in both conferences. Make sure that the line rate set for both conferences, and the Content Settings (Graphics, Hi-res Graphics or Live video) are selected correctly to ensure the compatible rate allocation.
Polycom® RMX 1800 Administrator’s Guide In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Conference A Conference B Without Cascade During Cascading Video layout of Conf. B in window of Conf. A Video layout of Conf. A in window of Conf.
Chapter 5-Cascading Conferences • Setting the AVOID_VIDEO_LOOP_BACK_IN_CASCADE System Flag to YES (default) prevents the speaker’s image from being sent back through the participant link from the cascaded conference. This can occur in cascaded conferences with conference layouts other than 1x1. It results in the speaker’s own video image being displayed in the speaker’s video layout. This option is supported with: — In H.323, SIP and ISDN environments.
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6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources. A Meeting Room is automatically activated when the first participant dials into it. Meeting Rooms can be activated as many times as required. Once activated, a Meeting Room functions as any ongoing conference. In AVC CP Conferences, dial-out participants can be connected to the conference automatically, or manually.
Polycom® RMX 1800 Administrator’s Guide The Meeting Rooms List is displayed. Meeting Room List Meeting Room Toolbar Access to Meeting Rooms An active Meeting Room becomes an ongoing conference and is monitored in the same way as any other conference. The Meeting Room List columns include: Table 6-2 Meeting Rooms List Columns Field Description Display Name Displays the name and the icon of the Meeting Room in the Collaboration Server Web Client.
Chapter 6-Meeting Rooms Table 6-2 Meeting Rooms List Columns (Continued) Field Description Conference Password The password to be used by participants to access the Meeting Room. If blank, no password is assigned to the conference. This password is valid only in conferences that are configured to prompt for a conference password in the IVR Service. Chairperson Password Displays the password to be used by the users to identify themselves as Chairpersons. They are granted additional privileges.
Polycom® RMX 1800 Administrator’s Guide Table 6-3 Toolbar button Meeting Room Toolbar and Right-click Menus Right-click menu Description Delete Meeting Room Select any Meeting Room and then click this button to delete the Meeting Room. Dial out to AVC participants assigned to a Meeting Room will only start when the dial in participant who has activated it has completed the connection process and the Meeting Room has become an ongoing conference.
7 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference according to the Conference ID they enter. The Entry Queue remains in a passive state when there are no callers in the queue (in between connections) and is automatically activated once a caller dials its dial-in number. The maximum of number of Entry Queues that can be defined is 40.
Polycom® RMX 1800 Administrator’s Guide Default Entry Queue properties The system is shipped with a default Entry Queue whose properties are: Table 7-1 Default Entry Queue Properties Parameter Value Display Name DefaultEQ The user can change the name if required. Routing Name DefaultEQ The default Routing Name cannot be changed. ID 1000 Profile name Factory_Video_Profile. Profile Bit Rate is set to 384 Kbps. Entry Queue Service Entry Queue IVR Service.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories 2 In the Entry Queues list pane, click the New Entry Queue The New Entry Queue dialog box opens. 3 Define the following parameters: button. Table 7-2: Entry Queue Definitions Parameters Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the Collaboration Server Web Client.
Polycom® RMX 1800 Administrator’s Guide Table 7-2: Entry Queue Definitions Parameters (Continued) Option Description Profile Select the Profile to be used by the Entry Queue. The default Profile is selected by default. This Profile determines the Bit Rate and the video properties with which participants connect to the Entry Queue and destination conference. In Ad Hoc conferencing, it is used to define the new conference properties.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories Listing Entry Queues To view the list of Entry Queues: >> In the RMX Management - Rarely Used pane, click Entry Queues. The Entry Queues are listed in the Entry Queues pane. You can double-click an Entry Queue to view its properties. Modifying the EQ Properties To modify the EQ: >> In the Entry Queues pane, either double-click or right-click and select Entry Queue Properties of the selected Entry Queue in the list.
Polycom® RMX 1800 Administrator’s Guide 2 In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit Entry Queue. The Entry Queue selected as Transit Entry Queue is displayed in bold. To cancel the Transit Entry Queue setting: 7-6 1 In the Collaboration Server Management - Rarely Used pane click Entry Queues. 2 In the Entry Queues list, right-click the Transit Entry Queue entry and then click Cancel Transit Entry Queue. Polycom, Inc.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. The default SIP Factory uses the conferencing ID 7001. If a SIP Factory is being used do not assign this ID to any conferencing entity, including conferences, reservations, and meeting rooms.
Polycom® RMX 1800 Administrator’s Guide 3 Define the following parameters: Table 7-3: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displayed in the Collaboration Server Web Client.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories Monitoring Registration Status The SIP registration status can be viewed in the Entry Queue or SIP Factory list panes. The following statuses are displayed: • Not configured - Registration with the SIP Server was not enabled in the Conference Profile assigned to the Entry Queue or SIP Factory.
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8 Address Book The Address Book stores information about the people and businesses you communicate with. The Address Book stores, among many other fields, IP addresses, phone numbers and network communication protocols used by the participant’s endpoint. By utilizing the Address Book you can quickly and efficiently assign or designate participants to conferences. Groups defined in the Address Book help facilitate the creation of conferences.
Polycom® RMX 1800 Administrator’s Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed. Anchor Pin Address Book pane The Address Book contains two panes: • Navigation pane - contains the hierarchical tree and All Participants list • List pane - displays the list of all the members of the selected group and sub-groups.
Chapter 8-Address Book participant links are associated with the same definition of the participant in the All Participants list. If the participant properties are changed in one group, they will be changed in all the groups accordingly. Displaying and Hiding the Group Members in the Navigation Pane The currently selected group, whose group members are displayed in the Address Book List pane is identified by a special icon .
Polycom® RMX 1800 Administrator’s Guide Table 8-1 Docked Address Book List Columns (Continued) Field/Option Description Encryption Displays whether the endpoint uses encryption for its media. The default setting is Auto, indicating that the endpoint must connect according to the conference encryption setting. For information on adding and modifying participants in the Address Book, see "Managing the Address Book” on page 8-7.
Chapter 8-Address Book Adding a Group from the Address Book to Conferences You can add a group of participants to a new conference, ongoing conferences, or to Conference Templates by using the drag-and-drop operation. To add a group to a new conference or an ongoing conference: 1 In the Address Book Navigation pane, select the group you want to add to the conference. 2 Click and hold the left mouse button and drag the selection to the Participants pane of the conference.
Polycom® RMX 1800 Administrator’s Guide Participant Groups A group is a predefined collection of participants. A group provides an easy way to manage clusters of participants that are in the same organizational structure and to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the marketing department, you can create a group called “Marketing Team” that contains the endpoints of all members of the marketing team.
Chapter 8-Address Book Table 8-2 Groups Drop-down Menu Actions (Continued) Action Description Delete Group Deletes the group and all of its members. This action displays a message requesting confirmation to delete the group and all members connected with the group. Additionally, you can drag a group from one location in the Address Book to another location, moving the group and all its members, including sub-groups, to its new location using the drag-and-drop operation.
Polycom® RMX 1800 Administrator’s Guide Adding a New participant to the Address Book Directly You can add a new participant to the “Main” group or to a group in the Address Book. Additionally, you can add a participant from a new conference, ongoing conference, or Conference Template. To add a new participant to the Address Book: 1 In the Address Book - Navigation pane, select the group to where you want to add the new participant.
Chapter 8-Address Book 3 Define the following fields: Table 8-3 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the Collaboration Server Web Client. The Name field can be modified using Unicode encoding. • English text uses ASCII encoding and can contain the most characters (length varies according to the field). • European and Latin text length is approximately half the length of the maximum.
Polycom® RMX 1800 Administrator’s Guide Table 8-3 New Participant – General Properties (Continued) Field Description Alias Name/Type (H.323 Only) If you are using the endpoint’s alias and not the IP address, first select the type of alias and then enter the endpoint’s alias: • • • H.323 ID (alphanumeric ID) E.164 (digits 0-9, * and #) Email ID (email address format, e.g. abc@example.
Chapter 8-Address Book Table 8-3 New Participant – General Properties (Continued) Field Description Extension/Identifier String Dial-out participants that connect to an external device such as Cascaded Links or Recording Links may be required to enter a conference password or an identifying string to connect. Enter the required string as follows: [p]…[p][string] For example: pp4566# p - optional - indicates a pause of one second before sending the DTMF string.
Polycom® RMX 1800 Administrator’s Guide 5 Define the following Advanced parameters: Table 8-4 New Participant – Advanced Properties Field Description Video Bit Rate / Auto The Auto check box is automatically selected to use the Line Rate defined for the conference. Note: This check box cannot be cleared when defining a new participant during an ongoing conference. To specify the video rate for the endpoint, clear this check box and then select the required video rate.
Chapter 8-Address Book Table 8-4 New Participant – Advanced Properties (Continued) Field Description Cascaded If this participant is used as a link between conferences select: • Slave, if the participant is defined in a conference running on a Slave MCU. • Master, if the participant is defined in a conference running on the Master MCU. It enables the connection of one conference directly to another conference using an H.323 connection only. The conferences can run on the same MCU or different MCU’s.
Polycom® RMX 1800 Administrator’s Guide • • In order for the MCU to ignore the IP of SIP participants, the following requirements must be met: — A SIP proxy must be defined. — The SIP address must be defined. If a SIP proxy is defined but is not connected, the MCU will fail to connect to SIP dialout participants. Adding a Participant from an Ongoing Conference to the Address Book You can add a participant to the Address Book directly from an ongoing conference.
Chapter 8-Address Book Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: 1 In the Address Book - Navigation pane, select the group to where the participant to modify is listed. 2 In the Address Book - List pane, double-click the participant’s icon. The Participant’s Properties window is displayed.
Polycom® RMX 1800 Administrator’s Guide a When the participant belongs to only one group: click Yes to permanently delete the participant from the address book. b When the participant belongs to multiple groups, a message is displayed requesting whether to delete the participant from the Address Book or from the current selected group. Select: • • Current group to delete the participant from the selected group Address Book to permanently delete the participant from the address book (all groups).
Chapter 8-Address Book 4 In the Address Book navigation pane, navigate and select the group in which you want to paste the participant. 5 Right-click the selected group and click one of the following Paste functions from the drop-down menu: Table 8-6 Paste functions Function Description Paste Participant Creates a link to the participant entity in the pasted location. Paste Participant as New Pastes as a new participant into the selected group.
Polycom® RMX 1800 Administrator’s Guide • A predefined pattern • Customized pattern When you use the Find dialog box to search filtered data, only the data that is displayed is searched; data that is not displayed is not searched. To search all the data, clear all filters. Filtering Address Book Data Using a Predefined Pattern To filter the data in an address book group: 1 In the Address Book - Navigation pane, select the group to filter.
Chapter 8-Address Book Filtering Address Book Data Using a Custom Pattern To filter the data in an address book group: 1 In the Address Book - Navigation pane, select the group to filter. 2 In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button. 3 Select the (Custom) option from the drop-down list. Selected Column Filter Button The Custom Filtering dialog box opens. 4 In the Condition - Column text matches field, enter the filtering pattern.
Polycom® RMX 1800 Administrator’s Guide The filtered list is displayed with an active filter (blue) indicator ( ) displayed in the selected column heading. For example, if the filtering pattern is 41, the participants list includes all the endpoints that contain the numerals 41 in their name. Clearing the Filter To clear the filter and display all entries: 1 In the filtered Address Book column heading, click the Active Filter indicator. The pattern matching options menu is displayed. 2 Click (All).
Chapter 8-Address Book Obtaining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in participant as defined in the endpoint (site name) with the name defined in the Address Book. In this process, the system retrieves the data (name, alias, number or IP address) of the dialin participant and compares it first with the conference defined dial-in participants and if the endpoint is not found, it then searches for the endpoint with entries in the address book.
Polycom® RMX 1800 Administrator’s Guide 3 8-22 Click OK. Polycom, Inc.
Chapter 8-Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.
Polycom® RMX 1800 Administrator’s Guide When importing an Address Book, participants with exact names in the current Address Book will be overwritten by participants defined in the imported Address Book. 4 Click Open. You will return to the Import File dialog box. 5 Click OK. The Address Book is imported and a confirmation message is displayed at the end of the process. 6 8-24 Click Close. Polycom, Inc.
9 Reservations The Reservations option enables users to schedule conferences. These conferences can be launched immediately or become ongoing, at a specified time on a specified date. Scheduling a conference reservation requires definition of conference parameters such as the date and time at which the conference is to start, the participants and the duration of the conference. Scheduled conferences (Reservations) can occur once or repeatedly, and the recurrence pattern can vary.
Polycom® RMX 1800 Administrator’s Guide • When a new Reservation is created in the Reservation Calendar, the effect of the new Reservation (including its recurrences) on available resources is checked. If resource deficiencies are found an error message is displayed. Defined dial-in or dial-out participants, Meeting Rooms, Entry Queues and new connections to Ongoing conferences are not included in the resources calculation.
Chapter 9-Reservations Using the Reservation Calendar To open the Reservation Calendar: >> In the RMX Management pane, click the Reservation Calendar button ( ). Reservations Toolbar Buttons The toolbar buttons functions are described in Table 9-1. Table 9-1 Reservations – Toolbar Button Description New Reservation Create a new reservation. The date and time of the new reservation is set according to the highlighted blocks on the Reservation Calendar.
Polycom® RMX 1800 Administrator’s Guide Reservations Views The Reservation Calendar list has the following views available: • Week • Day • Today • List In all views the Main Window List Pane header displays the total number of reservations in the system. Total number of reservations Week View By default the Reservation Calendar is displayed in Week view with the current date highlighted in orange. Day View A single day is displayed.
Chapter 9-Reservations List View List View does not have a calendar based format. All Reservations are listed by: • • • • Display Name ID Internal ID Start Time • • • • End Time Status Conference Password Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Polycom, Inc.
Polycom® RMX 1800 Administrator’s Guide Changing the Calendar View To change between Week and Day views: >> In Week View: In the Reservation Calendar toolbar, click Show Day ( Day View. ) to change to or In Day View: In the Reservation Calendar toolbar, click Show Week ( Week View.
Chapter 9-Reservations To view Today (the current date): >> In Week View or Day View, in the Reservation Calendar toolbar, click the Today ( button to have the current date displayed within the selected view. ) Week View Day View Current Date (Today) To change to List View: 1 In the Reservation Calendar toolbar, click, the Reservations List ( ) button. The Reservations List is displayed. 2 Optional. Sort the data by any field (column heading) by clicking on the column heading.
Polycom® RMX 1800 Administrator’s Guide Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three methods of creating a new reservation: • Method I – Creating a reservation with default duration of 1 hour • Method II – Creating a reservation with default duration of ½ hour • Method III – Interactively define the reservation duration Each method requires the selection of a starting time slot in the Reservation Calendar.
Chapter 9-Reservations Example: The following click & drag sequence would select a reservation for Tuesday, August 12, 2008, starting at 01:00 with a duration of 4 hours. Date: Tuesday, August 12, 2008 Start Time 01:00 Click Drag Duration 4 Hours Release The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box. To create a new reservation: 1 Open the Reservation Calendar. 2 Select a starting time slot.
Polycom® RMX 1800 Administrator’s Guide When a Conference Profile is assigned to a Meeting Room or a Reservation, the Profile’s parameters are not embedded in the Reservation, and are taken from the Profile when the reservation becomes an ongoing conference. Therefore, any changes to the Profile parameters between the time the Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference.
Chapter 9-Reservations 5 Adjust the new reservation’s schedule by modifying the fields as described in Table 9-2. Table 9-2 Field Description Start Time Select the Start Time of the Reservation. End Time Recurring Meeting Polycom, Inc. New Reservation – Schedule Tab Select the End Time of the Reservation. • The Start/End Times of the Reservation are initially taken from the time slot selected in the Reservation Calendar.
Polycom® RMX 1800 Administrator’s Guide Table 9-2 New Reservation – Schedule Tab (Continued) Field Description Recurrence Pattern Daily If Daily is selected, the system automatically selects all the days of the week. To de-select days (for example, weekends) clear their check boxes. Weekly If Weekly is selected, the system automatically selects the day of the week for the Reservation from the day selected in the Reservation Calendar. You can also define the recurrence interval in weeks.
Chapter 9-Reservations 6 Click the Participants tab. Participants List The fields are the same as for the New Conference – Participants tab, described in the Polycom RMX 1800 Getting Started Guide, "Participants Tab” on page 3-16. Participant properties are embedded in the conferencing entity and therefore, if the participant properties are modified in the Address Book (or Meeting Rooms) after the Reservation has been created they are not applied to the participant when the Reservation is activated.
Polycom® RMX 1800 Administrator’s Guide If you create a recurring reservation all occurrences have the same ID. The series number (_0000n) of each reservation is appended to its Display Name.
Chapter 9-Reservations The cursor changes to a vertical double arrow ( bottom sides of the square. ) when it is moved over the top and Click & Drag to Change Start Time Click & Drag to Move Reservation Click & Drag to Change End Time To move the Reservation to another time slot: 1 Select the Reservation. 2 Hold the mouse button down and drag the Reservation to the desired time slot. 3 Release the mouse button. To change the Reservation’s Start time: 1 Select the Reservation.
Polycom® RMX 1800 Administrator’s Guide Adjusting the Start Times of all Reservations When utilizing GMT offset (for example, Daylight Saving Time change), the start time of the reoccurring reservations scheduled before the Collaboration Server time change are not updated accordingly (although their start times appear correctly in the Reservations list, when checking the reservation properties the start time is incorrect).
Chapter 9-Reservations 3 Click the arrows of the Offset - Hours box to indicate the number of hours to add or subtract from the current start time; a positive value indicates adding time, while minus (-) indicates subtracting time. 4 Click the arrows of the Offset - minutes box to indicate the number of minutes to add or subtract from the current start time of the reservations. Increments or decrements are by 15 minutes.
Polycom® RMX 1800 Administrator’s Guide Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: 1 In the Reservation Calendar toolbar, click in the Quick Search field. The field clears and a cursor is displayed indicating that the field is active. 2 Type all or part of the reservation’s Display Name into the field and click Search.
10 Operator Assistance & Participant Move Users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the conference (using 00 DTMF code) during the conference. • Participants have problems connecting to conferences, for example, when they enter the wrong conference ID or password.
Polycom® RMX 1800 Administrator’s Guide • The operator can move participants between ongoing Continuous Presence conferences. Operator Conference Guidelines • An Operator conference can only run in Continuous Presence mode. • Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High Definition Video Switching option is disabled. • An Operator conference can only be created by a User with Operator or Administrator Authorization level.
Chapter 10-Operator Assistance & Participant Move • A Conference Profile with the Operator Conference option enabled. • An active Operator conference with a connected Operator participant. Defining a Conference IVR Service with Operator Assistance Options In the RMX Management pane, expand the Rarely Used list and click the IVR Services ( ) entry. 1 On the IVR Services toolbar, click the New Conference IVR Service ( ) button. The New Conference IVR Service - Global dialog box opens.
Polycom® RMX 1800 Administrator’s Guide 11 Click the General tab. The New Conference IVR Service - General dialog box opens. 12 Select the messages that will be played during the conference. For more information, see Table 15-6, “Conference IVR Service Properties - General Voice Messages,” on page 15-11. 13 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. 14 Define the Video Services parameters.
Chapter 10-Operator Assistance & Participant Move The Operator Assistance dialog box opens. 18 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference. 19 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.
Polycom® RMX 1800 Administrator’s Guide 9 Click the Video Services tab. The New Entry Queue IVR Service - Video Services dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory. 11 Click the Operator Assistance tab. The Operator Assistance dialog box opens.
Chapter 10-Operator Assistance & Participant Move Polycom, Inc. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. 3 Define the Profile name and, if required, the Profile general parameters. For more details, see "New AVC-CP Profile - General Parameters” on page 2-10. 4 Click the Operator Conference check box. 5 Click the Advanced tab.
Polycom® RMX 1800 Administrator’s Guide The New Profile – Advanced dialog box opens. 6 Define the Profile Advanced parameters. For more details, see Table 2-5, "New AVC-CP Profile - Advanced Parameters". Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it is terminated by the Collaboration Server User. 7 Click the Video Quality tab.
Chapter 10-Operator Assistance & Participant Move 2 In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Display Name is automatically taken from the Collaboration Server User Login Name. This name cannot be modified. Only one Operator conference can be created for each User Login name.
Polycom® RMX 1800 Administrator’s Guide Table 10-1 New Conference – General Options (Continued) Field Description Routing Name Routing Name is the name with which ongoing conferences, Meeting Rooms, Entry Queues and SIP Factories register with various devices on the network such as gatekeepers and SIP servers. This name must be defined using ASCII characters. Comma, colon and semicolon characters cannot be used in the Routing Name.
Chapter 10-Operator Assistance & Participant Move The new Operator conference is added to the ongoing Conferences list with a special icon . The Operator participant is displayed in the Participants list with an Operator participant icon , and the system automatically dials out to the Operator participant. Saving an Operator Conference to a Template The Operator conference that is ongoing can be saved as a template.
Polycom® RMX 1800 Administrator’s Guide Starting an Operator Conference from a Template An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference. • You can only start an Operator conference from a template whose name is identical to your Login Name.
Chapter 10-Operator Assistance & Participant Move Monitoring Operator Conferences and Participants Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.
Polycom® RMX 1800 Administrator’s Guide The following icons and statuses are displayed in the Participant Status column: Table 10-2 Participants List Status Column Icons and Indications Icon Status Indication Description Awaiting Individual Assistance The participant has requested the operator’s assistance for himself/herself. Awaiting Conference Assistance The participant has requested the operator’s assistance for the conference.
Chapter 10-Operator Assistance & Participant Move If more than one Collaboration Server is monitored in the RMX Manager, the Audible Alarm must be enabled separately for each Collaboration Server installed in the site/configuration. A different *.wav file can be selected for each MCU. When multiple Audible Alarms are activated in different conferences or by multiple MCUs, the Audible Alarms are synchronized and played one after the other.
Polycom® RMX 1800 Administrator’s Guide Table 10-3 Participant Move Capabilities vs. ALLOW_NON_ ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting (Continued) Flag Setting Source Conference/ EQ Encrypted Destination Conference Encrypted Move Enabled? YES No Yes Yes YES No No Yes • When moving dial-out participants who are disconnected to another conference, the system automatically dials out to connect them to the destination conference. • Cascaded links cannot be moved between conferences.
Chapter 10-Operator Assistance & Participant Move When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference. — Back to Home Conference - if the participant was moved to another conference or to the Operator conference, this options moves the participant back to his/her source conference. This option is not available if the participant was moved from the Entry Queue to the Operator conference or the destination conference.
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11 Conference Templates Conference Templates enable administrators and operators to create, save, schedule and activate identical conferences. A Conference Template: • Saves the conference Profile. • Saves all participant parameters including their Personal Layout and Video Forcing settings. Guidelines • The maximum number of templates is 100.
Polycom® RMX 1800 Administrator’s Guide Using Conference Templates The Conference Templates list is initially displayed as a closed tab in the Collaboration Server Web Client main window. The number of saved Conference Templates is indicated on the tab. Conference Templates Tab Number of Saved Conference Templates Clicking the tab opens the Conference Templates list.
Chapter 11-Conference Templates Table 1 Conference Templates – Toolbar Buttons (Continued) Button Start Conference from Template Schedule Reservation from Template Description Starts an ongoing conference from the Conference Template that has an identical name, ID parameters and participants as the template. Creates a conference Reservation from the Conference Template with the same name, ID, parameters and participants as the Template.
Polycom® RMX 1800 Administrator’s Guide Creating a New Conference Template There are two methods to create a Conference Template: • From scratch - defining the conference parameters and participants • Saving an ongoing conference as Template Creating a new Conference Template from Scratch To create a new Conference Template: 1 In the Collaboration Server Web Client, click the Conference Templates tab. 2 Click the New Conference Template ( ) button.
Chapter 11-Conference Templates The New Participant – General tab opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see "Adding a New participant to the Address Book Directly” on page 8-8. 8 Modify the fields of the General tab. 9 Click the Advanced tab. The New Participant – Advanced tab opens. For a full description of the Advanced tab fields see, "New Participant – Advanced Properties” on page 8-12.
Polycom® RMX 1800 Administrator’s Guide The New Participant – Information tab opens. For a full description of the Information fields see the Polycom RMX 1800 Getting Started Guide, "Information Tab” on page 3-18. 14 Click the OK button. The participant you have defined is added to the Participants List. The New Participant dialog box closes and you are returned to the New Template – Participant dialog box (which has remained open since Step 7). 15 Optional.
Chapter 11-Conference Templates The New Conference Template – Information tab opens. For a full description of the Information fields see the Polycom RMX 1800 Getting Started Guide, “Information Tab” on page 18. 16 Click the OK button. The New Conference Template is created and its name is added to the Conference Templates list. Saving an Ongoing or AVC-based CP Operator Conference as a Template Any ongoing or AVC-based CP Operator Conference can be saved as a template.
Polycom® RMX 1800 Administrator’s Guide The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Login name of the Collaboration Server User). The Template is displayed with the Operator Conference icon. Starting an Ongoing Conference From a Template An ongoing conference can be started from any Template saved in the Conference Templates list.
Chapter 11-Conference Templates Starting an Operator Conference from a Template (AVC Conferencing) An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference. • You can only start an Operator conference from a template whose name is identical to your Login Name.
Polycom® RMX 1800 Administrator’s Guide 2 Click the Schedule Reservation from Template ( ) button. or Right-click and select Schedule Reservation from Template. The Reservation Properties dialog box is displayed. The Display Name of the Reservation is taken from the Conference Template Display Name. Conference Template and Reservation Name For a full description of the Reservation Properties fields see Table 9-2, “New Reservation – Schedule Tab,” on page 9-11.
Chapter 11-Conference Templates If you create a recurring reservation all occurrences have the same ID. The series number (_0000n) of each reservation is appended to its Display Name.
Polycom® RMX 1800 Administrator’s Guide • Both Conference Templates and their associated Conference Profiles can be exported and imported simultaneously when enabling the Export includes conference profiles or Import includes conference profiles options. • Exporting and importing Conference Templates only can be used when you want to export and import individual Conference Templates without their associated Conference Profiles.
Chapter 11-Conference Templates 2 Click the Export Conference Templates button or right-click the Conference Templates list, and then click Export Conference Templates. The Conference Templates - Export dialog box is displayed. 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path. 4 Optional. Clear the Export includes conference profiles check box when you only want to export Conference Templates.
Polycom® RMX 1800 Administrator’s Guide 6 Click OK to export the Conference Templates and Conference Profiles to a file. Exporting Selected Conference Templates You can export a single Conference Template or multiple Conference Templates to other MCUs in your environment. To export selected Conference Templates: 1 In the Conference Templates list, select the templates you want to export. 2 Right-click the Conference Templates to be exported, and then click Export Selected Conference Templates. .
Chapter 11-Conference Templates 5 In the Templates file name field, type the file name prefix. The file name suffix (_confTemplates.xml) is predefined by the system. For example, if you type, Templates01, the exported file name is defined as Templates01_confTemplates.xml. The system automatically defines the Profiles file name field with the same file name prefix as the Templates file name field.
Polycom® RMX 1800 Administrator’s Guide 3 Optional. Clear the Import includes conference profiles check box when you only want to import Conference Templates. When this check box is cleared, the Conference Templates - Import dialog box is displayed without the Profiles file name field. 4 In the Import Path field, click Browse to navigate to the path and file name of the Conference Templates you want to import.
12 Conference and Participant Monitoring Skins IVR Info Administrator Operator Tab Chairperson Viewing Permissions You can monitor ongoing conferences and perform various operations while conferences are running. Three levels of monitoring are available with the Collaboration Server: • • • • General Monitoring - You can monitor the general status of all ongoing conferences and their participants in the main window.
Polycom® RMX 1800 Administrator’s Guide General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see Polycom RMX 1800 Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-31. You can click the blinking Participant Alerts indication bar to view participants that require attention. For more information, see "System and Participant Alerts” on page 19-1.
Chapter 12-Conference and Participant Monitoring The Conference Properties - General dialog box with the General tab opens. General Administrator Operator Tab Chairperson Viewing Permissions The following information is displayed in the General tab: Table 12-1 Conference Properties - General Polycom, Inc. Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the Collaboration Server Web Client.
Polycom® RMX 1800 Administrator’s Guide Table 12-1 Conference Properties - General (Continued) 2 Field Description Chairperson Password A numeric password used by participants to identify themselves as the conference chairperson. ID The conference ID. Profile The name of the conference Profile from which conference parameters were taken. Line Rate The maximum transfer rate, in kilobytes per second (Kbps) of the call (video and audio streams).
Chapter 12-Conference and Participant Monitoring Table 12-2 Conference Properties - Advanced Parameters (Continued) 4 Field/Option Description Packet Loss Compensation (LPR and DBA) Indicates wether Packet Loss Compensation (LPR and DBA) is enabled for the conference. Auto Terminate When selected, indicates that the MCU will automatically terminate the conference when Before First Joins, At the End-After Last Quits and At the End - When Last Participant Remains parameters apply.
Polycom® RMX 1800 Administrator’s Guide The following information is displayed: Table 12-3 Conference Properties - Video Quality Parameters Field/Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference. Possible settings are: Motion or Sharpness. For more information, see "Video Resolutions in AVCbased CP Conferencing” on page 4-1.
Chapter 12-Conference and Participant Monitoring 5 Click the Video Settings tab to list the video parameters. Administrator Operator Tab Video Settings Chairperson Viewing Permissions Table 12-4 Conference Properties - Video Settings Parameters Polycom, Inc. Field Description Presentation Mode When checked, indicates that the Presentations Mode is active. For more information, see "Presentation Mode” on page 2-16.
Polycom® RMX 1800 Administrator’s Guide Table 12-4 Conference Properties - Video Settings Parameters (Continued) 12-8 Field Description Video Layouts (graphic) Indicates the currently selected video layout. 6 Click the Audio Settings tab to view the audio setting for the conference. 7 If needed, you can enable or disable the Mute participants except lecturer setting. Polycom, Inc.
Chapter 12-Conference and Participant Monitoring Click the Customized Polling tab to view and modify the customized polling for the conference.
Polycom® RMX 1800 Administrator’s Guide b 9 Click the Add button to move the participant to the Scanning Order pane. Optional. Delete a participant from the list of participants to be Auto Scanned: a Click on a participant’s name in the Scanning Order list. b Click the Delete button to move the participant back to the All Participants pane. 10 Optional. Add all participants to the list of participants to be Auto Scanned: — Click the Add All button. 11 Optional.
Chapter 12-Conference and Participant Monitoring 22 Click OK to close the Conference Properties dialog box. 23 Click the Video Settings tab to view the video parameters defined for the conference. In SVC conferences, only Auto Layout is enabled and cannot be disabled. All other video settings are disabled. Polycom, Inc.
Polycom® RMX 1800 Administrator’s Guide 24 Click the Audio Settings tab to view the audio parameters defined for the conference. In SVC conferences, all Audio Settings options are disabled. Monitoring Operator Conferences and Participants Requiring Assistance (CP Conferences) Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator.
Chapter 12-Conference and Participant Monitoring When requiring or requesting operator assistance, the Collaboration Server management application displays the following: • The participant’s connection Status changes, reflecting the help request. For details, see Table 12-6. • The conference status changes and it is displayed with the exclamation point icon and the status “Awaiting Operator”.
Polycom® RMX 1800 Administrator’s Guide • Activated when the participant enters the appropriate DTMF code (default: 99). The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box. • Available for dial-in and dial-out participants. • A participant can request to speak more than once during the conference. • Supported in all conference types. • Supported in H.323 and SIP environments. • The duration of the icon display cannot be modified.
Chapter 12-Conference and Participant Monitoring Participant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box. Participant properties can be displayed for all participants currently connected to a conference and for defined participants that have been disconnected.
Polycom® RMX 1800 Administrator’s Guide Table 12-7 Participant Properties - Media Sources Parameters (Continued) Field Description Endpoint Website (link) Click the Endpoint Website hyperlink to connect to the internal website of the participant’s endpoint. It enables you to perform administrative, configuration and troubleshooting activities on the endpoint.
Chapter 12-Conference and Participant Monitoring 2 Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. Administrator Operator Tab Connection Status Chairperson Viewing Permissions The following parameters are displayed: Table 12-8 Participant Properties - Connection Status Parameters Field Description Participant Status Polycom, Inc. Status Indicates the connection status of the participant.
Polycom® RMX 1800 Administrator’s Guide Table 12-8 Participant Properties - Connection Status Parameters (Continued) 3 Field Description Possible Solution In some cases, a possible solution is indicated to the cause of the video disconnection. Click the H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to view information that can help in resolving connection issues.
Chapter 12-Conference and Participant Monitoring SIP Participant (AVC-based) Table 12-9 Participant Properties - H.245/SDP Parameters Polycom, Inc. Field Description Remote Capabilities Lists the participant’s capabilities as declared by the endpoint. Remote Communication Mode Displays the actual capabilities used by the endpoint when establishing the connection with the MCU (Endpoint to MCU).
Polycom® RMX 1800 Administrator’s Guide 4 12-20 Click on the Channel Status tab to view the status of the various channels. Administrator Operator Tab Channel Status Chairperson Viewing Permissions Polycom, Inc.
Chapter 12-Conference and Participant Monitoring The following parameters are displayed: Table 12-10 Participant Properties - Channel Status Parameters Polycom, Inc. Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint. Channels: • H.225/Signaling - The call-signaling channel. • H.245/SDP - The Control channel.
Polycom® RMX 1800 Administrator’s Guide Table 12-10 Participant Properties - Channel Status Parameters (Continued) 12-22 Field Description Sync Status Channel - The channel type: Video or Content. Source - The name of the participant currently viewed by this participant. Position - The video layout position indicating the place of each participant as they appear in a conference.
Chapter 12-Conference and Participant Monitoring 5 In the Channel Status - Advanced tab, channels can be selected for viewing additional information: Administrator Operator Tab Chairperson Viewing Permissions Channel Status Advanced Click the Channel Status Advanced tab to view additional information for selected audio and video channels.
Polycom® RMX 1800 Administrator’s Guide Table 12-11 Participant Properties - Channel Status Advanced Parameters (Continued) 6 Field Description RTP Statistics This information may indicate problems with the network which can affect the audio and video quality. For more information, see Appendix E: "Participant Properties Advanced Channel Information” on page E-1. Optional for H.323 AVC-based participants. Click the Gatekeeper Status tab to view its parameters.
Chapter 12-Conference and Participant Monitoring Table 12-12 Participant Properties - Gatekeeper Status Parameters (Continued) 7 Field Description Gatekeeper State Indicates the status of the participant’s registration with the gatekeeper and the bandwidth allocated to the participant. The following statuses may be displayed: • ARQ – Admission Request - indicates that the participant has requested the gatekeeper to allocate the required bandwidth on the LAN.
Polycom® RMX 1800 Administrator’s Guide Table 12-13 Participant Properties - Gatekeeper Status Parameters (Continued) Field Description Allocated Bandwidth The actual bandwidth allocated by the SIP server to the MCU. Monitoring SIP BFCP Content In the SIP Participant Properties dialog box, BFCP status information appears in: • All three panes of the SDP tab. • The Channel Status tab. • The Channel Status -Advanced tab.
Chapter 12-Conference and Participant Monitoring Detecting SIP Endpoint Disconnection When an abnormal disconnection of SIP endpoints occurs because of network problems or client application failures, SIP endpoints remain connected to the conference causing connection disruptions. For example, the video freezes in the layout or blocks content for SIP endpoints when a quick re-connection is performed. It can take several minutes to detect the SIP endpoint disconnection using the SIP standard behavior.
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13 Recording Conferences Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server (RSS). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same recording system. Recording conferences is enabled via a Recording Link, which is a dial-out connection from the conference to the recording system.
Polycom® RMX 1800 Administrator’s Guide Creating Multiple Virtual Recording Rooms on the RSS If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Recording Links on the Collaboration Server with Virtual Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 8.5 perform the following operations on the RSS: 1 Modify the parameters of a recording Template to meet the recording requirements.
Chapter 13-Recording Conferences The New Recording Link dialog box is displayed. 3 Define the following parameters: Table 13-1 Recording Link Parameters Parameter Description Name Displays the default name that is assigned to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive name to be indicate the VRR to which it will be associated. Default: Recording Link Type Select the network environment: • H.
Polycom® RMX 1800 Administrator’s Guide 4 Click OK. The Recording Link is added to the Collaboration Server unit. Enabling the Recording Features in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference.
Chapter 13-Recording Conferences 7 To modify the DTMF code or permission for a recording function: a Select the desired DTMF name (Start, Stop or Pause Recording), click the DTMF code entry and type a new code.
Polycom® RMX 1800 Administrator’s Guide 4 Select the Enable Recording check box. 5 Define the following parameters: Table 13-3 Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list. Start recording Select one of the following: • Immediately – conference recording is automatically started upon connection of the first participant.
Chapter 13-Recording Conferences Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference. The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the Collaboration Server and on the RSS, and the system flag ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF is set to NO. Recording Link Encryption Guidelines: • The Recording Link connection type must be H.323. • The Recording Link uses the AES encryption format.
Polycom® RMX 1800 Administrator’s Guide Managing the Recording Process When a conference is started and recording is enabled in its Profile, the system will automatically start the recording if the Start Recording parameter is set to immediately. If it is set to Upon Request, the system waits for the chairperson or Collaboration Server user’s request. Once the recording is initiated for a conference, the MCU connects to the recording device (RSS 2000/4000) using the default Recording Link.
Chapter 13-Recording Conferences The default settings for Auto Layout for the conference and the Recording Link are summarized in the following table: Table 14 Recording Link Default Layout Settings (Auto Layout Mode) Participants 0 Conference Auto Layout Default Settings Recording Link Auto Layout Settings Not applicable Not applicable 1 2 3 4 5 6 7 8 9 10 or more The default settings for Auto Layout of the Recording Link cannot be changed, and the Auto Layout flags do not apply to the Recording L
Polycom® RMX 1800 Administrator’s Guide Table 13-1 Recording Participant Right-click Options Name Description Start Starts recording. When recording has started, this option toggles with the Pause option. Pause Pauses the recording of the conference without disconnecting. When the Recording is Paused, this option toggles with the Start option. Resume Resumes the recording of the conference. The Resume option toggles with the Pause option when it is used. Stop Stops the recording.
Chapter 13-Recording Conferences Table 13-2 Conferences List - Recording Tool bar buttons (Continued) Button Description Stop recording. Pause recording. This button toggles with the Start/Resume button. Using DTMF Codes to Manage the Recording Process By entering the appropriate DTMF code on the endpoint, the chairperson can Stop the recording (*74), Pause it (*75), or Start/Resume the recording (*73). For more information on managing the recording process via DTMF codes, see the RSS 2000 User’s Guide.
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14 Users, Connections, and Notes Users Collaboration Server Web Client users are defined in the User’s table and can connect to the MCU to perform various operations. A maximum of 100 users can be defined per MCU.
Polycom® RMX 1800 Administrator’s Guide Auditor An Auditor can only view Auditor Files and audit the system. Machine Account User names can be associated with servers (machines) to ensure that all users are subject to the same account and password policies. For more details, see "Machine Account” on page 14-6. Listing Users The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users.
Chapter 14-Users, Connections, and Notes 3 Click the New User ( User. ) button or right-click anywhere in the pane and then click New The User Properties dialog box opens. 4 In the User Name text box, enter the name of the new user. This is the login name used by the user when logging into the system. 5 In the Password text box, enter the new user’s password. This will be the user’s password when logging into the system.
Polycom® RMX 1800 Administrator’s Guide To change a user’s password: 1 In the Collaboration Server Management pane, click the Users ( 2 Right-click the user and click Change User Password. ) option. The Change Password dialog box opens. 3 Enter the Old Password (current), New Password and Confirm the New Password. The Password must be in ASCII. 4 Click OK. The user’s password is changed. Disabling a User An administrator can disable an enabled user.
Chapter 14-Users, Connections, and Notes A confirmation box is displayed. 3 Click YES. The User status in the Users list - Disabled column changes to Yes. Enabling a User An administrator can enable a User who was disabled manually by the administrator. To enable a user: 1 In the Collaboration Server Management pane, click the Users ( ) button. The Users pane is displayed. 2 Right-click the user to be enabled and select Enable User. A confirmation box is displayed. 3 Click YES.
Polycom® RMX 1800 Administrator’s Guide 2 Right-click the user to be renamed and select Rename User. The Rename User dialog box is displayed. 3 Enter the user’s new name in the New User Name field and click OK. The user is renamed and is forced to change his/her password. Machine Account User names can be associated with servers (machines) to ensure that all users are subject to the same account and password policies.
Chapter 14-Users, Connections, and Notes Guidelines • Application-users are only supported when TLS security is enabled and Request peer certificate is selected. TLS security cannot be disabled until all application-user accounts have been deleted from the system. • For Secure Communications, an administrator must set up on the Collaboration Server system a machine account for the CMA/DMA/XMA system with which it interacts.
Polycom® RMX 1800 Administrator’s Guide • When setting the TLS mode off the system should check the existence of a machine account and block this operation until all machine accounts are removed. Connections The Collaboration Server enables you to list all connections that are currently logged into the MCU, e.g. users, servers or API users. The MCU issues an ID number for each login. The ID numbers are reset whenever the MCU is reset. A maximum of 50 users can be concurrently logged in to the MCU.
Chapter 14-Users, Connections, and Notes Notes Notes are the electronic equivalent of paper sticky notes. You can use notes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper. Notes can be left open on the screen while you work. Notes can be read by all system Users concurrently connected to the MCU. Notes that are added to the Notes list are updated on all workstations by closing and re-opening the Notes window.
Polycom® RMX 1800 Administrator’s Guide To delete a note: 1 In the Notes list, select the entry for the note to delete and click the Delete Note button ( ), or right-click the entry and select Delete Note. A delete confirmation dialog box is displayed. 2 14-10 Click OK to delete the note, or click Cancel to keep the note. Polycom, Inc.
15 IVR Services Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue. It allows customization of menu driven scripts and voice prompts to meet different needs and languages.
Polycom® RMX 1800 Administrator’s Guide The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system. IVR Toolbar IVR Services List Pane Access to IVR Services list and customization IVR Services Toolbar The IVR Services toolbar provides quick access to the IVR Service definitions as follows: Table 15-1 IVR Toolbar buttons Button 15-2 Button Name Descriptions New Conference IVR Service To create a new Conference IVR Service.
Chapter 15-IVR Services Table 15-1 IVR Toolbar buttons Button Button Name Descriptions Add Supported Languages Adds languages to the IVR module, enabling you to download voice prompts and messages for various languages. Replace/Change Music File To replace the currently loaded music file that is used to play background music, the MCU is shipped with a default music file.
Polycom® RMX 1800 Administrator’s Guide The New Language dialog box opens. 5 In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters. 6 Click OK. The new language is added to the list of Supported Languages.
Chapter 15-IVR Services Table 15-2 lists the Message Types for each category: Table 15-2 IVR Message Types by Message Category Polycom, Inc. Message Category Message Type Message Conference Password Request Conference Password Requests the participant to enter the conference password. Request Conference Password Retry A participant who enters an incorrect password is requested to enter it again. Request Digit Requests the participant to enter any digit in order to connect to the conference.
Polycom® RMX 1800 Administrator’s Guide 8 Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the Install field in the Install File dialog box. 9 Optional. You can play a .wav file by selecting the Play button ( ). 10 Click Yes to upload the file to the MCU. The system returns to the Add Message File dialog box. 11 Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU.
Chapter 15-IVR Services 2 Define the following parameters: Table 15-3 Conference IVR Service Properties - Global Parameters Polycom, Inc. Field/Option Description Conference IVR Service Name Enter the name of the Conference IVR Service. The maximum field length is 20 characters and may be typed in Unicode. Language For IVR Select the language of the audio messages and prompts from the list of languages defined in the Supported languages. The default language is English.
Polycom® RMX 1800 Administrator’s Guide 6 To upload an audio file for an IVR message, click Add Message File. The Install File dialog box opens. The Collaboration Server unit is bundled with default audio IVR message files. To upload a customized audio file, see "Creating Audio Prompts and Video Slides” on page 15-27. 7 15-8 a Click the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens. b Select the appropriate *.
Chapter 15-IVR Services 8 Select the Enable Chairperson Messages check box to enable the chairperson functionality. If this feature is disabled, participants are not able to connect as the chairperson. When both Conference Password and Chairperson Password options are enabled and defined, the system first plays the prompt "Enter conference password". However, if the participant enters the chairperson password, the participant becomes the chairperson.
Polycom® RMX 1800 Administrator’s Guide The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference password before moving the participant from the conference IVR queue to the conference. When both Conference Password and Chairperson Password are enabled and defined, the system first plays the prompt "Enter conference password".
Chapter 15-IVR Services Table 15-5 New Conference IVR Service Properties - Conference Password Parameters Option Description Request Digit Select the audio file that prompts the participant to press any key when the Request Digit option is selected. 14 Click the General tab. The New Conference IVR Service - General dialog box opens. The General dialog box lists messages that are played during the conference.
Polycom® RMX 1800 Administrator’s Guide Table 15-6 Conference IVR Service Properties - General Voice Messages (Continued) 15-12 Message Type Description Chairperson Help Menu A voice menu is played upon a request from the chairperson, listing the operations and their respective DTMF codes that can be performed by the chairperson. The playback can be stopped any time.
Chapter 15-IVR Services Table 15-6 Conference IVR Service Properties - General Voice Messages (Continued) Polycom, Inc. Message Type Description Mute All On Informs all participants that they are muted, with the exception of the conference chairperson. Note: This message is played only when the Mute All Except Me option is activated. No Video Resources Audio Only. Informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only.
Polycom® RMX 1800 Administrator’s Guide 18 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution slides included in the default slide set, customized low and high resolution slides are supported. The following guidelines apply: — Two customized slides can be loaded per IVR Service: • A low resolution slide, to be used with low resolution endpoints. • A high resolution slide, to be used with high resolution endpoints.
Chapter 15-IVR Services — If the uploaded slides are not of the exact SD or HD resolution, an error message is displayed and the slides are automatically cropped or enlarged to the right size. — If a slide that is selected in an IVR Service is deleted, a warning is displayed listing the IVR Services in which it is selected. If deleted, it will be replaced with a default Collaboration Server slide. — The generated slides are not deleted if the system is downgraded to a lower software version.
Polycom® RMX 1800 Administrator’s Guide The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 6 on page 15-8. • The video slide must be in a .jpg or .bmp file format. For more information, see "Creating a Welcome Video Slide” on page 15-30. • Customized H.261 slides are not supported. 21 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens.
Chapter 15-IVR Services Table 15-9 New Conference IVR Service Properties - DTMF Codes Operation DTMF String Permission Change To Chairperson *78 Everyone Override Mute All Configurable Everyone Start Recording *3 Chairperson Stop Recording *2 Chairperson Pause Recording *1 Chairperson Secure Conference *71 Chairperson Unsecured Conference #71 Chairperson Request individual assistance *0 Everyone Request assistance for conference 00 Chairperson Request to Speak 99 Everyone 2
Polycom® RMX 1800 Administrator’s Guide 23 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 24 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference. 25 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.
Chapter 15-IVR Services Entry Queue IVR Service An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter. An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video slide guiding the participants through the connection process. An Entry Queue IVR Service is a subset of an IVR Service.
Polycom® RMX 1800 Administrator’s Guide Table 15-10 Entry Queue IVR Service Properties - Global Parameters (Continued) Option Description External Server Authentication This option is used for Ad Hoc conferencing, to verify the participant’s permission to initiate a new conference. For a detailed description see Appendix D: "Ad Hoc Conferencing” on page D-1. Select one of the following options: • None to start a new conference without verifying with an external database the user right to start it.
Chapter 15-IVR Services 6 Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. 7 Select the voice messages: Table 15-11 Entry Queue IVR Service Properties - Conference ID Field/Option Description Request Conference ID Prompts the participant for the conference ID. Retry Conference ID When the participant entered an incorrect conference ID, requests the participant to enter the ID again.
Polycom® RMX 1800 Administrator’s Guide The administrator can enable an audio message that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only. The message states: All video resources are currently in use. Connecting using audio only. The following guidelines apply: — The IVR message applies to video participants only. Audio Only participants will not receive the message. — Only H.
Chapter 15-IVR Services 14 If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the: — Add Slide - Low Resolution button to upload a Low Resolution Slide. — Add Slide - High Resolution button to upload a High Resolution Slide. The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 6 on page 15-8. The video slide must be in a .jpg or .bmp file format.
Polycom® RMX 1800 Administrator’s Guide Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service. To select the Default Entry Queue IVR Service: >> In the IVR Services list, select the Entry Queue IVR Service to be defined as the default, and then click Set Default Entry Queue IVR Service ( ) button.
Chapter 15-IVR Services Modifying the Conference or Entry Queue IVR Service Properties You can modify the properties of an existing IVR Service, except the service name and language. To modify the properties of an IVR Service: 1 In the Collaboration Server Management pane, click IVR Services. Polycom, Inc. 2 In the IVR Services list, Click the IVR Service to modify. For more information about the tabs and options of this dialog box, see "Defining a New Conference IVR Service” on page 15-6.
Polycom® RMX 1800 Administrator’s Guide Replacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference. You can replace the default music file with your own recorded music. Music file guidelines: • The file must be in *.wav format.
Chapter 15-IVR Services Creating Audio Prompts and Video Slides The Collaboration Server is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs. Recording an Audio Message To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio.
Polycom® RMX 1800 Administrator’s Guide 3 Click the Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM. 5 In the Attributes list, select 16.000 kHz, 16Bit, Mono. 6 To save this format, click the Save As button. The Save As dialog box opens. 7 Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. 15-28 8 Click OK. The system returns to the Properties for Sound dialog box.
Chapter 15-IVR Services To record a new audio message: Regardless of the recording utility you are using, verify that any new audio message recorded adheres to the following format settings: 16.000kHz, 16Bit, Mono. Make sure that a microphone or a sound input device is connected to your PC. 1 On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. 2 Click File > New. 3 Click the Record button. The system starts recording.
Polycom® RMX 1800 Administrator’s Guide 9 Click OK. The system returns to the Save As dialog box. 10 In the Save in field, select the directory where the file will be stored. 11 In the Save as Type field, select the *.wav file format. 12 In the File name box, type a name for the message file, and then click the Save button. 13 To record additional messages, repeat steps 1 to 10. To upload your recorded *.wav file to the Collaboration Server, see step 6 on page 15-8.
Chapter 15-IVR Services Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Table 15-12 Default IVR Messages Message Type Message Text When Played File Name General Welcome Message “Welcome to unified conferencing.” The participant enters the conference IVR queue General_Welcome.wav Chairperson Identifier Request “For conference Chairperson Services, Press the Pound Key. All other participants please wait...
Polycom® RMX 1800 Administrator’s Guide Table 15-12 Default IVR Messages (Continued) Message Type Message Text When Played File Name First to Join “You are the first person to join the conference.” The first participant joins a conference First to Join.wav Mute All On “All conference participants are now muted.” When all participants are muted by the operator or chairperson. Mute_All_On.wav Mute All Off “All conference participants are now unmuted.
Chapter 15-IVR Services Table 15-12 Default IVR Messages (Continued) Message Type Message Text When Played File Name Chairperson Help Menu “The available touch-tone keypad actions are as follows: • To exit this menu press any key. A chairperson requests the chairperson help menu Chairperson_ Help_Menu.wav A participant requests the participant help menu Participant_Help_Menu.wav A participant attempts to join a full conference Maximum_ Participants_ Exceeded.
Polycom® RMX 1800 Administrator’s Guide Volume Control of IVR Messages, Roll Call and Music The volume of IVR music, and IVR messages is controlled by the following system flags: • IVR_MUSIC_VOLUME • IVR_MESSAGE_VOLUME To control the volume of IVR music, Roll Call and messages: >> Modify the values of the System Flags listed in Table 15-13 by clicking the menu Setup > System Configuration. If these flags do not appear in the System Flags list, they must be manually added.
16 IP Network Services To enable the Polycom RMX 1800 to function within IP network environments, network parameters must be defined for the IP Network Services. The configuration dialog boxes for the IP network services are accessed via the Collaboration Server Management pane of the Collaboration Server Web Client.
Polycom® RMX™ 1800 Administrator’s Guide Management Network (Primary) The Management Network is used to control the Collaboration Server, mainly via the RP Collaboration Server Web Client application. The Management Network contains the network parameters, such as the IP address of the Control Unit, needed for connection between the Collaboration Server unit and the RP Collaboration Server Web Client.
Chapter 16-IP Network Services The Management Network Properties - IP dialog box opens. 3 Modify the following fields: Table 16-1 Default Management Network Service – IP Polycom, Inc. Field Description Network Service Name Displays the name of the Management Network. This name cannot be modified. Note: This field is displayed in all Management Network Properties tabs. Control Unit IP Address IPv4 Subnet Mask Enter the subnet mask of the Control Unit.
Polycom® RMX™ 1800 Administrator’s Guide 4 Click the Routers tab. 5 Modify the following fields: Table 16-2 Default Management Network Service – Routers 16-4 Field Description Default Router IP Address IPv4 Enter the IP address of the default router. The default router is used whenever the defined static routers are not able to route packets to their destination. The default router is also used when host access is restricted to one default router. Polycom, Inc.
Chapter 16-IP Network Services Table 16-2 Default Management Network Service – Routers (Continued) Field Description Static Routes The system uses Static Routes to search other networks for endpoint addresses that are not found on the local LAN. Up to five routers can be defined in addition to the Default Router. The order in which the routers appear in the list determines the order in which the system looks for the endpoints on the various networks.
Polycom® RMX™ 1800 Administrator’s Guide 6 Click the DNS tab. 7 Modify the following fields: Table 16-3 Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is PolycomMCU DNS Select: • Off – if DNS servers are not used in the network. • Specify – to enter the IP addresses of the DNS servers. Note: The IP address fields are enabled only if Specify is selected.
Chapter 16-IP Network Services 8 Click the Security tab. 9 Modify the following fields: Table 16-4 Management Network Properties – Security Parameters Field Description Secured Communication Select to enable Secured Communication. The Collaboration Server supports TLS 1.0 and SSL 3.0 (Secure Socket Layer). A SSL/TLS Certificate must installed on the Collaboration Server for this feature to be enabled.
Polycom® RMX™ 1800 Administrator’s Guide Fast Configuration Wizard The Fast Configuration Wizard enables you to configure the Default IP Service. It starts automatically if no Default IP Network Service is defined. This happens during First Time Power-up, before the service has been defined or if the Default IP Service has been deleted, followed by an Collaboration Server restart.
Chapter 16-IP Network Services Table 16-5 Default IP Network Service – IP (Continued) Field Description IP Network Type Displays the network type selected during the First Entry configuration. The Default IP Network icon indicates the selected environment. You can select: • H.323: For an H.323-only Network Service. • • SIP: For a SIP-only Network Service. H.323 & SIP: For an integrated IP Service. Both H.323 and SIP participants can connect to the MCU using this service.
Polycom® RMX™ 1800 Administrator’s Guide 6 Click the Gatekeeper tab. 7 Modify the following fields: Table 16-6 Default IP Service – Conferencing – Gatekeeper Parameters 16-10 Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled. Primary Gatekeeper IP Address or Name Enter either the gatekeeper’s host name as registered in the DNS or IP address.
Chapter 16-IP Network Services Table 16-6 Default IP Service – Conferencing – Gatekeeper Parameters (Continued) Field Description Refresh Registration every __ seconds The frequency with which the system informs the gatekeeper that it is active by re-sending the IP address and aliases of the system to the gatekeeper. If the system does not register within the defined time interval, the gatekeeper will not refer calls to the system until it reregisters. If set to 0, re-registration is disabled.
Polycom® RMX™ 1800 Administrator’s Guide Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. Although you can define fixed ports, these ports are not implemented by the RealPresence Collaboration Server (RMX) 1500/2000/4000 . The port range recommended by IANA (Internet Assigned Numbers Authority) is 49152 to 65535. The Collaboration Server uses this recommendation along with the number of licensed ports to calculate the port range.
Chapter 16-IP Network Services Table 16-7 Default IP Service – Conferencing – Ports Parameters (Continued) Field Description UDP Port from - to Displays the default settings for port numbers used for audio and video. To modify the number of UDP ports: Enter the first and last port numbers in the range, and the range must be 1024 ports. If the network administrator does not specify an adequate port range, the system will accept the settings and issue a warning.
Polycom® RMX™ 1800 Administrator’s Guide 11 View or modify the following fields: Table 16-8 Default IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable the configuration and use of the QoS settings. When un-checked, the values of the DSCP (Differentiated Services Code Point) bits in the IP packet headers are zero. Type DiffServ and Precedence are two methods for encoding packet priority.
Chapter 16-IP Network Services 12 Click the SIP Servers tab. 13 Modify the following fields: Table 16-9 Default IP Network Service – SIP Servers Field Description SIP Server Select: • • Polycom, Inc. Specify – to manually configure SIP servers. Off – if SIP servers are not present in the network. Refresh Registration This defines the time in seconds, in which the Collaboration Server refreshes it’s registration on the SIP server.
Polycom® RMX™ 1800 Administrator’s Guide Table 16-9 Default IP Network Service – SIP Servers (Continued) Field Description Create Certificate This button is used to create a Certificate Request to be sent to a Certification Authority. Certificate Method Select the method for sending the Certificate to the Collaboration Server: • CSR • PEM/PFX SIP Servers: Primary / Backup Server Parameter Server IP Address Enter the IP address of the preferred SIP server.
Chapter 16-IP Network Services 14 Click the Security tab. 15 Modify the following fields: Table 16-10 Default IP Network Service – Security (SIP Digest) Field Description SIP Authentication Click this check box to enable SIP proxy authentication. Select this check box only if the authentication is enabled on the SIP proxy, to enable the Collaboration Server to register with the SIP proxy.
Polycom® RMX™ 1800 Administrator’s Guide Table 16-10 Default IP Network Service – Security (SIP Digest) (Continued) Field Description H.323 Authentication Click this check box to enable H.323 server authentication. Select this check box only if the authentication is enabled on the gatekeeper, to enable the Collaboration Server to register with the gatekeeper. If the authentication is enabled on the gatekeeper and disabled on the RMX, calls will fail to connect to the conferences.
Chapter 16-IP Network Services To modify the automatic LAN port configuration: 1 On the Collaboration Server menu, click Setup > Ethernet Settings. The Ethernet Settings dialog box opens. The Collaboration Server has 2 LAN ports. You can select the speed and transmit/ receive mode manually for these ports.
Polycom® RMX™ 1800 Administrator’s Guide The IP Network Services Properties – RMX CS IP tab opens: The RMX CS IP tab displays the following fields: Table 16-11 IP Network Services Properties – RMX CS IP 16-20 Field Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard. Note: This field is displayed in all tabs. IPv4 IP Address Default Router IP Address The IP address of the default router.
Chapter 16-IP Network Services 3 Click the H.323 tab. The H.323 tab displays the following fields: Table 16-12 IP Network Services Properties – H.323 Polycom, Inc. Field Description Connection State The state of the connection between the Signaling Host and the gatekeeper: Discovery - The Signaling Host is attempting to locate the gatekeeper. Registration - The Signaling Host is in the process of registering with the gatekeeper. Registered - The Signaling Host is registered with the gatekeeper.
Polycom® RMX™ 1800 Administrator’s Guide 4 Click the SIP Servers tab. The SIP Servers tab displays the following fields: Table 16-13 IP Network Services Properties – SIP Servers 16-22 Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails. Name The name of the SIP Server. IP Address The SIP Server's IP address. Status The connection state between the SIP Server and the Signaling Host.
Chapter 16-IP Network Services NAT (Network Address Translation) Traversal NAT Traversal is a set of techniques enabling participants behind firewalls to connect to conferences, hosted on the Collaboration Server, remotely using the internet. Session Border Controller (SBC) All signaling and media for both SIP and H.323 will be routed through an SBC.
Polycom® RMX™ 1800 Administrator’s Guide Table 16-14 Remote Connection (Continued) Enterprise Client Environment CMA Client Registered SIP / H.323 SBC No Registered SAM Only No Environment H.323 Business to Business Connections The following Business to Business connection call flow options are supported: Table 16-15 Business to Business Connection Enterprise A Client Environment 16-24 Enterprise B Client Registered SBC SBC Registered Environment H.323 Yes RPAD RPAD Yes H.
Chapter 16-IP Network Services FW (Firewall) NAT Keep Alive The Collaboration Server can be configured to send a FW NAT keep alive message at specific Intervals for the RTP, UDP and BFCP channels. This is necessary because port mappings in the firewall are kept open only if there is network traffic in both directions. The firewall will only allow UDP packets into the network through ports that have been used to send packets out.
Polycom® RMX™ 1800 Administrator’s Guide Polycom RMX 1800 Network Port Usage The following table summarizes the port numbers and their usage in the Polycom RMX 1800: Table 16-16 Collaboration Server Network Port Usage Summary 16-26 Connection Type Port Number Protocol Description Configurable HTTP 80 TCP Management between the Collaboration Server and RP Collaboration Server Web Client.
Chapter 16-IP Network Services Table 16-16 Collaboration Server Network Port Usage Summary (Continued) Polycom, Inc. Connection Type Port Number Protocol Description Configurable Alternative SIP server 5060 60000 UDP, TCP Connection to the alternate SIP Server. Sometimes port 60000 is used when the system cannot reuse the TCP port. This port can be set in the Central signaling (CS) configuration file. Yes - in the IP service.
Polycom® RMX™ 1800 Administrator’s Guide LAN Redundancy LAN redundancy enables the redundant LAN port connection to automatically replace the failed port by using another physical connection and NIC (Network Interface Card). When a LAN port fails, IP network traffic failure is averted and network or endpoints disconnections do not occur. When LAN redundancy is enabled, by default, LAN 1 is the active port and LAN 2 is its backup. Requirements LAN redundancy is disabled by default.
Chapter 16-IP Network Services cables is present but does not indicate their activity status. In the Hardware Monitor pane the Lan List displays the Collaboration Server LAN ports together with their Status indication. Table 16-17 RMX 1800 LAN LED Indications Polycom, Inc. Status Description Active The LAN port cable is connected. Inactive The LAN port cable is not connected. Standby The LAN Redundancy option is enabled and this LAN port is the redundant and in standby mode.
Polycom® RMX™ 1800 Administrator’s Guide Multiple Network Services Media, signaling and management networks can be logically separated on the Polycom RMX 1800 system to provide enhanced security. This addresses the requirement in an organization that different groups of participants be supported on different networks. For example, some participants may be internal to the organization while others are external. Maximum two IP network Services can be defined for a Polycom RMX 1800 system.
Chapter 16-IP Network Services • • Participants are associated with a Network Service and use its resources as follows: — Dial-in participants - according to the network used to place the call and connect to the Collaboration Server. — Dial-out participant - according to the Network Service selected during the participant properties definition or during conference definition, according to the Network Service selected as default.
Polycom® RMX™ 1800 Administrator’s Guide 5 Click Close to exit the System Flags window. 6 When prompted to reset the MCU, click Yes. Defining New IP Network Service Use this procedure to define Network Services in addition to the Network Service already defined during first entry installation and configuration. To add new/additional Network Services: 1 In the Device Management pane, click IP Network Services ( 2 In the Network Services list toolbar, click the ). Add Network Service button.
Chapter 16-IP Network Services The Service Configuration dialog box opens. All the flags must be manually added to this dialog box. For a detailed description of the flags and how to add them, see "Manually Adding and Deleting System Flags” on page 20-10. Flags defined per Network Service override their general definition in the System Configuration. 5 Click the Routers tab. 6 Define the routers used in this network and that are other than the routers defined in the Management Network.
Polycom® RMX™ 1800 Administrator’s Guide The field definitions of the SIP Servers tab are the same as for the Default IP Network Service. 13 Click the Security tab. The field definitions of the Security tab are the same as for the Default IP Network Service. 14 Click the OK button. The new Network Service is added to the IP Network Services list pane.
Chapter 16-IP Network Services Ethernet Settings The Polycom RMX 1800 is set to automatically identify the speed and transmit/receive mode of each LAN ports. These port settings can be manually configured if the specific switch requires it, via the Ethernet Settings. For more details, see "IP Network Monitoring” on page 16-19. The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RealPresence Collaboration Server (RMX) 1500/2000/4000 system.
Polycom® RMX™ 1800 Administrator’s Guide Hardware Monitor The Hardware Monitor pane includes the status of the LAN ports. Signaling Monitor The Signaling Monitor pane includes the list of the IP Network Services defined in the system (up to two in the Polycom RMX 1800 system). Double-clicking a Network Service, displays it properties and status. Conferencing Each conference on the Collaboration Server can host participants from the different IP Network networks simultaneously.
Chapter 16-IP Network Services The IP Network Service is selected in the New Participant - Advanced dialog box. Reserving Video Resources for a Conference When defining a new ongoing conference or a conference reservation, you can select the Network Service that will be used to reserve the required resources. If no Network Service is selected, the default Network Service is used.
Polycom® RMX™ 1800 Administrator’s Guide Resource Report The Resource Report displays the resource usage in total and per Network Service in a table format. The Resources per Service table provides the actual information on resource usage and availability per network Service and provides an accurate snapshot of resources usage in the system. You can select the graph to display: select either Totals (default) or the Network Service.
17 The Call Detail Record (CDR) Utility The Call Detail Record (CDR) utility enables you to view summary information about conferences, and retrieve full conference information and archive it to a file. The file can be used to produce reports or can be exported to external billing programs. The value of the fields that support Unicode values, such as the info fields, will be stored in the CDR file in UTF8. The application that reads the CDR must support Unicode.
Polycom® RMX 1800 Administrator’s Guide The following is a sample of an unformatted CDR file: Conference summary record Event code Event records Figure 17-1 Unformatted CDR File • Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data. The remaining sections contain event data, one section for each event. Each field value is displayed in a separate line, together with its name.
Chapter 17-The Call Detail Record (CDR) Utility The Collaboration Server can be configured to keep recording the data in multiple CDR file set of 1MB each. Multi-Part CDR ensures that conference call data from long duration or permanent conferences is recorded and not lost. Guidelines • Multi-Part CDR is enabled by setting the value of the ENABLE_MULTI_PART_CDR System Flag to YES. The flag’s default value is NO.
Polycom® RMX 1800 Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: • On the Collaboration Server Menu, click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Chapter 17-The Call Detail Record (CDR) Utility Table 17-1 Conference Record Fields (Continued) Field Description Status The conference status.
Polycom® RMX 1800 Administrator’s Guide Refreshing the CDR List To refresh the CDR list: • Click the Refresh button, or right-click on any record and then select Refresh. Updated conference CDR records are retrieved from the MCU memory. Retrieving and Archiving Conference CDR Records To retrieve and archive CDR records: 1 To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 17-2).
18 RMX Manager Application The RMX Manager is the Windows version of the Web Client. It can be used instead of the Web Client for routine Collaboration Server management and for Collaboration Server management via a modem connection.For more information on using the RMX Manager via a modem connection, see "Configuring Direct Connections to the Collaboration Server” on page F-1.
Polycom® RMX 1800 Administrator’s Guide To install RMX Manager (downloading the application from the RMX ): 1 Start Internet Explorer and connect to one of the Collaboration Server units in your site. It is recommended to connect to the Collaboration Server installed with the latest software version. The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the screen. Link to RMX Manager Installer 1 Click the Install RMX Manager link.
Chapter 18-RMX Manager Application The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. MCUs Toolbar MCUs Pane The first time you start the RMX Manager application, the MCUs pane is empty. Starting the RMX Manager Application Once installed, the RMX Manager can be run using the http:// (non-secured) or https:// (secured) command in the browser’s address line or the Windows Start menu.
Polycom® RMX 1800 Administrator’s Guide The MCUs screen is displayed, listing the MCUs currently defined in the RMX Manager. This screen enables you to add additional MCUs or connect to any of the MCUs listed. For details on adding MCUs, see “Adding MCUs to the MCUs List” on page 10. For each listed MCU, the system displays the following information: — MCU Display Name (as defined in the Add MCU dialog box).
Chapter 18-RMX Manager Application c Right-click the MCU icon and then click Connect MCU. If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU, the system connects to the Collaboration Server, and the RMX Manager Main Screen is displayed.
Polycom® RMX 1800 Administrator’s Guide 4 To add the user name and password to the MCU properties so you will not have to enter them each time you login to the MCU, make sure that the Remember Login check box is selected. Otherwise, clear the Remember Login check box. 5 Click OK. The system connects to the Collaboration Server, and the RMX Manager Main Screen is displayed.
Chapter 18-RMX Manager Application MCUs Pane The MCUs pane includes a list of MCUs and a toolbar. For each listed MCU, the system displays the following information: • MCU Display Name - the name of the MCU and its icon according to its type and connection status. The following icons are available: Table 18-1 MCU Icons and Statuses Icon Description RealPresence Collaboration Server (RMX) 1500, disconnected. RealPresence Collaboration Server (RMX) 1500, connected.
Polycom® RMX 1800 Administrator’s Guide • Product Type - The MCU type: RMX 1800 , RealPresence Collaboration Server 1500/ 2000/4000. Before connecting to the MCU for the first time, the Collaboration Server type is unknown so Collaboration Server is displayed instead as a general indication. • Monitored - When checked indicates that the conferences running on this MCU are automatically added to the Conferences list and monitored.
Chapter 18-RMX Manager Application • Rarely Used – parameters configured during initial system set-up and rarely modified afterward. List Pane The List pane displays details of the participants connected to the conferences selected in the Conferences pane or the item selected in Collaboration Server Management pane. The title of the pane changes according to the selected item. When selecting an item in the Collaboration Server Management pane it applies only to the MCU selected in the MCUs list.
Polycom® RMX 1800 Administrator’s Guide Port Usage Gauges The Port Usage gauges display for the selected MCU: • The total number of Video ports in the system according. • The number of Video ports in use. • The High Port Usage threshold. For more details, see the Polycom RMX 1800 Getting Started Guide, "Port Usage Gauges” on page 3-7. MCU State The MCU State indicator displays the status of the selected MCU. For more details, see the Polycom RMX 1800 Getting Started Guide, "MCU State” on page 3-7.
Chapter 18-RMX Manager Application To add a Collaboration Server unit: 1 On the MCUs toolbar, click the Add MCU The Add MCU dialog box opens. 2 Define the following parameters: Table 19 Polycom, Inc. button to add an MCU to the MCU list. MCU Properties Field Description MCU Name Enter the name of the MCU on the network. MCU IP Enter the IP address of the MCU’s Control Unit. The IP address must be identical to the one configured in the MCU during first entry Configuration.
Polycom® RMX 1800 Administrator’s Guide Table 19 MCU Properties (Continued) Field Description Interval Enter time in seconds between reconnect ion attempts to the Collaboration Server. For example, if you enter 10, the system will wait 10 seconds between the connection attempts. Max Time Enter the maximum amount of time in seconds that the Collaboration Server is allowed to try to reconnect. If the Collaboration Server reconnects before the allotted time frame the count down timer is halted.
Chapter 18-RMX Manager Application Starting a Conference from the Conferences Pane To start a conference from the Conference pane: 1 In the MCUs pane, select the MCU to run the conference. 2 In the Conferences pane, click the New Conference ( ) button. The New Conference – General dialog box opens. The system displays the conference’s default Name, Duration and the default Profile, which contains the conference parameters and media settings.
Polycom® RMX 1800 Administrator’s Guide The Reservation Calendar is displayed. Name of selected MCU 3 Click the New Reservation ( ) button. For more information, see the Polycom RMX 1800 Getting Started Guide, "Starting a Reservation” on page 3-20. Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU.
Chapter 18-RMX Manager Application Name of selected MCU Name of selected MCU The conference is started. For detailed description of Conference Templates, see "Using Conference Templates” on page 11-2. Monitoring Conferences When MCUs are connected to the RMX Manager they are automatically monitored, that is, any ongoing conference that is started on that MCU is automatically added to the Conferences pane and its participants are monitored.
Polycom® RMX 1800 Administrator’s Guide Start Monitoring/Stop Monitoring By default, all conferences running on connected Collaboration Servers are monitored. You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: • By clearing the check box in the Monitored column in the MCUs pane. • Right-clicking the MCU icon and selecting Stop Monitoring. The check box is cleared in the Monitored column.
Chapter 18-RMX Manager Application b Right-click the MCU icon and then click MCU Properties. The MCU Properties dialog box opens. 2 Define/modify the required parameters. For details, see “MCU Properties” on page 11. 3 Click OK. Disconnecting an MCU An MCU can be disconnected from the RMX Manager, without removing it from the MCUs list.
Polycom® RMX 1800 Administrator’s Guide 2 Click OK to confirm or Cancel to abort the operation. The MCU icon is removed from the MCUs pane. Changing the RMX Manager Language You can change the language of the RMX Manager menus and dialog boxes. Only one language can be selected at a time and the RMX Manager application must be restarted after changing the display language. To select a language: 1 On the RMX Manager menu, click Setup > Customize Display Settings > Multilingual Settings.
Chapter 18-RMX Manager Application To Export the RMX Manager Configuration: 1 In the Multi-RMX Manager, click the Export RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Export RMX Manager Configuration. The Export RMX Manager Configuration dialog box opens. 2 Click the Browse button to select the location of the save file, or enter the required path in the Export Path box. The selected file path is displayed in the Export Path box.
Polycom® RMX 1800 Administrator’s Guide 2 Click the Browse button to select the saved file, or enter the required path in the Export Path box. The Open dialog box is displayed. 3 Select the XML file previously saved, and click the Open button. The selected file path is displayed in the Import Path box. 4 Click OK to import the file. MCU Host Name Local Domain Name 5 18-20 Polycom, Inc.
19 Collaboration Server Administration and Utilities System and Participant Alerts The MCU alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert. System Alerts indication bar Participant Alerts indication bar The System Alerts indication bar blinks red prompting the user to view the active alarms.
Polycom® RMX 1800 Administrator’s Guide To view the System Alerts list: 1 Click the red blinking System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane: Table 19-1 Active Alarms Pane Columns Field Description ID An identifying number assigned to the system alert. Time Lists the local date and time that the error occurred.
Chapter 19-Collaboration Server Administration and Utilities 2 Click one of the following two buttons to view its report in the System Alerts pane: Active Alarms (default) – this is the default reports list that is displayed when clicking the System Alerts indication bar. It displays the current system errors and is a quick indicator of the MCU status. Faults Full List - A list of all system faults. Note: Viewed when logged in as a special support user.
Polycom® RMX 1800 Administrator’s Guide RMX Time To ensure accurate conference scheduling, the MCU has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Guidelines • NTP Version 4 is the only supported protocol. • If applicable, daylight saving adjustments must be implemented by the administrator whether the MCU is in standalone mode or synchronized with NTP Servers.
Chapter 19-Collaboration Server Administration and Utilities Table 19-2 RMX Time – Fields Properties (Continued) Field Description GMT Offset The time zone difference between Greenwich and the MCU’s physical location in hours and minutes. Select the Up or Down arrows to alter the GMT Offset time on the MCU. To enter a negative offset either type a minus in the hour box or use the down arrow and decrease the offset below zero.
Polycom® RMX 1800 Administrator’s Guide Table 20 Resource Type/Video Resolution 3 Video Acceleration Cards 2 Video Acceleration Cards 1 Video Acceleration Card H.263 CIF p25/30 100 70 35 H.264 CIF p25/30 100 70 35 H.264 CIF p50/60 100 70 35 H.263 4CIF p25/30 100 70 35 H.264 4CIF p25/30 100 70 35 H.264 4CIF p50/60 100 70 35 H.264 720p 25/30 100 70 35 H.264 720p 50/60 50 35 17 H.264 1080p 25/30 50 35 17 H.264 1080p 50/60 25 17 8 Resource Usage From Version 8.
Chapter 19-Collaboration Server Administration and Utilities You can set the MCU to allocate one CIF video resource to an endpoint, regardless of the resolution determined by the Conference Profile parameters. This forcing saves resources and enables more endpoints to connect to conferences. The forcing is done by modifying the system configuration and it applies to all conferences running on the MCU.
Polycom® RMX 1800 Administrator’s Guide Reset the MCU for changes to take effect. For more details, see the RMX Administrator’s Guide, "” on page 19-54 Resource Report When viewing the Collaboration Server resource report, the resource allocations are described in AVC HD units. The Resource Report displays the real time resource usage. The Resource Report includes a graphic representation of the resource usage. One resource report is available for all resource usage.
Chapter 19-Collaboration Server Administration and Utilities 8 Occupied Video Resources 64 Free Video Resources When viewing the Collaboration Server resource report for mixed CP and SVC conferences, the resource allocations are described in AVC HD720p30 units. A port ratio of 1 AVC HD port will equal 2 AVC SD ports, which equals 3 SVC ports (in a non-mixed conference).
Polycom® RMX 1800 Administrator’s Guide The following diagram displays the RealPresence Collaboration Server (RMX) Resource Report, displaying a resource graph that indicates the number of voice and video ports that are available or occupied in the MCU. Port Usage Threshold The Collaboration Server can be set to alert the administrator to potential port capacity shortages. A capacity usage threshold can be set as a percentage of the total number of licensed ports in the system.
Chapter 19-Collaboration Server Administration and Utilities indicate when resource usage is approaching its maximum, resulting in no free resources to run additional conferences. When port usage reaches or exceeds the threshold, the red area of the gauge flashes. The default port usage threshold is 80%. 2 Click OK.
Polycom® RMX 1800 Administrator’s Guide Port Usage Gauge The Port Usage Gauges are displayed in the Status Bar at the bottom of the Collaboration Server Web Client screen. Status Bar Port Usage Gauge The Port Usage gauges indicate: • The total number of Video or Voice ports in the system • The number of Video and Voice ports in use. • The High Port Usage threshold.
Chapter 19-Collaboration Server Administration and Utilities System Information System Information includes License Information and general system information. To view the System Information properties box: >> On the Polycom RMX 1800 menu, click Administration > System Information. The System Information properties box is displayed. The System Information properties box displays the following information: Table 19-7 System Information Polycom, Inc.
Polycom® RMX 1800 Administrator’s Guide Table 19-7 System Information (Continued) 19-14 Field Description HD Indicates if the MCU is licensed to connect endpoints at HD resolutions in Continuous Presence conferences. Polycom Partners Indicates that the System Software contains features for the support of specific Polycom Partner environments. Polycom, Inc.
Chapter 19-Collaboration Server Administration and Utilities SNMP (Simple Network Management Protocol) SNMP enables managing and monitoring of the MCU status by external managing systems, such as HP OpenView or through web applications. The Collaboration Server’s implementation of SNMPv3 is FIPS 140 compliant. MIBs (Management Information Base) MIBs are a collection of definitions, which define the properties of the managed object within the device to be managed.
Polycom® RMX 1800 Administrator’s Guide Support for MIB-II Sections The following table details the MIB-II sections that are supported: Table 19-8 Supported MIB-II Sections Section Object Identifier system mib-2 1 interfaces mib-2 2 ip mib-2 4 The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it. H.341-MIB (H.341 – H.323) • Gives the address of the gatekeeper. • Supports H.341-MIB of SNMP events of H.323.
Chapter 19-Collaboration Server Administration and Utilities Table 19-9 Standard MIBs MIB Name Description MP-MIB (H323-MP.MIB) Used to identify objects defined for an H.323 Multipoint Processor, and consists of two groups: Configuration and Conference. The Configuration group is used to identify audio/video mix configuration counts. The Conference group describes the audio and video multiprocessing operation. MIB-II/RFC1213-MIB (RFC1213.
Polycom® RMX 1800 Administrator’s Guide Table 19-10 Unified MIB SNMP Fields (Continued) 19-18 Name Type Description ServiceH323 Integer Indicates the status of H.323 capabilities: 1 - The service is enabled and operational. 2 - The service is enabled but is not operational. 3 - The service is disabled. ServiceSIP Integer Indicates the status of SIP capabilities: 1 - The service is enabled and operational. 2 - The service is enabled but is not operational. 3 - The service is disabled.
Chapter 19-Collaboration Server Administration and Utilities Traps Three types of traps are sent as follows: 1 ColdStart trap. This is a standard trap which is sent when the MCU is reset. coldStart notification received from: 172.22.189.154 at 5/20/ 2007 7:03:12 PM Time stamp: 0 days 00h:00m:00s.00th Agent address: 172.22.189.154 Port: 32774 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.172.34 Port: 162 Transport: IP/UDP Community: public Enterprise: enterprises.8072.3.2.
Polycom® RMX 1800 Administrator’s Guide 3 Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOMRMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM Time stamp: 0 days 00h:01m:11s.71th Agent address: 172.22.189.154 Port: 32777 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.172.
Chapter 19-Collaboration Server Administration and Utilities Table 19-11 SNMP MIB entities that do not generate traps (Continued) Polycom, Inc.
Polycom® RMX 1800 Administrator’s Guide Table 19-11 SNMP MIB entities that do not generate traps (Continued) Key Description Comment 5001 License not found Not in use (Product activation failure is trapped) Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Collaboration Server Web Client application.
Chapter 19-Collaboration Server Administration and Utilities 5 Click OK. The path of the selected directory is displayed in the Retrieve MIB Files dialog box. 6 Click the Save button. The MIB files are saved to the selected directory. 7 Click Close to exit the Retrieve MIB Files dialog box. 8 In the Agent dialog box, define the parameters that allow the SNMP Management System and its user to easily identify the MCU.
Polycom® RMX 1800 Administrator’s Guide 10 Define the following parameters: Table 19-13 SNMPv3 - Traps Field Description SNMP Trap Version Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP. Note: The SNMP Trap Version parameters must be defined identically in the external SNMP application.
Chapter 19-Collaboration Server Administration and Utilities Depending on the SNMP Trap Version selected, one of the two following New Trap Destination dialog boxes opens. Trap Version 1 ,2 Trap Version 3 12 Define the following parameters: Table 19-14 SNMPv3 - Traps Polycom, Inc. Field Description IP Address Enter the IP address of the SNMP trap recipient. Enable Trap Inform An Inform is a Trap that requires receipt confirmation from the entity receiving the Trap.
Polycom® RMX 1800 Administrator’s Guide Table 19-14 SNMPv3 - Traps (Continued) Field Description User Name Enter the name of the user who is to have access to the trap. Engine ID Enter an Engine ID to be used for the Trap. This field is enabled when the Enable Trap Inform check box is selected. If the Enable Trap Inform check box is cleared the Engine ID of the Agent is used. The Engine ID is comprised of up to 64 Hexadecimal characters.
Chapter 19-Collaboration Server Administration and Utilities The Collaboration Server-SNMP Properties – Security dialog box opens. Version 3 Versions 1 & 2 This dialog box is used to define whether the query sent to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box. Polycom, Inc.
Polycom® RMX 1800 Administrator’s Guide 15 Define the following parameters: Table 19-15 SNMP - Security 19-28 Field Description Send Authentication Trap Select this check box to send a message to the SNMP Manager when an unauthorized query is sent to the MCU. When cleared, no indication will be sent to the SNMP Manager. Accept Host Community Name Enter the string added to queries that are sent from the SNMP Manager to indicate that they were sent from an authorized source.
Chapter 19-Collaboration Server Administration and Utilities 16 To specifically define one or more valid terminals, ensure that the Accept SNMP Packets from any Host option is cleared and then click the Add button. The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK. Click the Add button to define additional IP Addresses.
Polycom® RMX 1800 Administrator’s Guide Audible Alarm Permissions An operator/administrator can configure the Request Operator Assistance audible alarm, however Users with different authorization level have different configuration capabilities as shown in Table 19-16.
Chapter 19-Collaboration Server Administration and Utilities The User Customization window opens. 2 Define the following parameters: Table 19-17 Audible Alarm - User Customization Options 3 Option Description Enable Audible Alarm Select this check box to enable the Audible Alarm feature and to define its properties. When this check box is cleared, the Audible Alarm functionality is disabled. Repeat Audible Alarm Select this check box to play the Audible Alarm repeatedly.
Polycom® RMX 1800 Administrator’s Guide 2 Click the Browse button to select the audio file (*.wav) to download. The Open dialog box opens. 3 4 Select the appropriate *.wav file and then click the Open button. The selected file name is displayed in the Install Audible Alarm File dialog box. Optional. You can play the selected file or the currently used file by clicking the Play ) button as follows: ( 5 a Click Play Selected File to play a file saved on your computer.
Chapter 19-Collaboration Server Administration and Utilities Multilingual Setting Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client. Customizing the Multilingual Setting The languages available for selection in the Login screen of the Collaboration Server Web Client can be modified using the Multilingual Setting option.
Polycom® RMX 1800 Administrator’s Guide Banner Display and Customization The Login Screen and Main Screen of the Collaboration Server Web Client and the Collaboration Server Manager can display informative or warning text banners. These banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system, as required in many secured environments.
Chapter 19-Collaboration Server Administration and Utilities • Any attempt to modify a non-modifiable banner results in it automatically being copied to the Custom banner. Non-Modifiable Banner Text Sample 1 Banner You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG-authorized use only.
Polycom® RMX 1800 Administrator’s Guide includes active attacks by authorized personnel and their entities to test or verify the security of the system. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All information including personal information, placed on or sent over this system may be monitored. Use of this system, authorized or unauthorized, constitutes consent to monitoring of this system. Unauthorized use may subject you to criminal prosecution.
Chapter 19-Collaboration Server Administration and Utilities Banner Display Login Screen Banner The Login screen banner can display any text, for example the terms and conditions for system usage.
Polycom® RMX 1800 Administrator’s Guide • CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device. Using Software Management To backup configuration files: 1 On the Collaboration Server menu, click Administration > Software Management > Backup Configuration. The Backup Configuration dialog box opens. 2 Click the Browse button. The Browse To File dialog box opens. 3 Select the Backup Directory Path and then click Backup.
Chapter 19-Collaboration Server Administration and Utilities • The Collaboration Server Web Client blocks any attempt to issue another Ping command before the current Ping command has completed. Multiple Ping commands issued simultaneously from multiple Collaboration Server Web Clients are also blocked. Using Ping To Ping a network entity from the Collaboration Server: 1 On the Collaboration Server menu, click Administration > Tools > Ping.
Polycom® RMX 1800 Administrator’s Guide To configure the notifications: 1 On the Collaboration Server menu, select Setup > Notification Settings. The Notification Settings dialog box is displayed. The following notification options are displayed. Table 19-20 Notification Settings Parameters 19-40 Field Description New Connection Notification of a new user/administrator connecting to the Collaboration Server. New Conference Created New conference has been created.
Chapter 19-Collaboration Server Administration and Utilities Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive. For each time interval defined in the system, a different data file is created. The files may be retrieved from the hard drive for off-line analysis and debugging purposes. The Logger utility is activated at the MCU startup.
Polycom® RMX 1800 Administrator’s Guide • Date and Time of last message • File size • Special information about the data, such as Startup File name structure: Log_SNxxxxxxxxxx_FMDddmmyyy_FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY.log File name format: • SN = Sequence Number • FM = First Message, date and time • LM = Last Message, date and time • SZ = Size • SU = Startup (Y/N) during the log file duration Example: Log_SN0000000002_FMD06032007_FMT083933_LMD06032007_LMT084356_SZ184951_SUY.
Chapter 19-Collaboration Server Administration and Utilities • OS (Core dumps, CFG - DNS, DHCP, • NTP, kernal state, event logs CFG directory (without IVR) • Signaling Trace files (H.323 & SIP) • Cards info: HW version, state and status • Central Signaling logs • SW version number • Processes internal state and statistics The data collected is saved into a single compressed file containing all the information from each system component in its relative format (.txt, .xml, etc...).
Polycom® RMX 1800 Administrator’s Guide Step 1: Creating the Information Collector Compressed File To create the compressed file: 1 In the Collaboration Server menu, click Administration > Tools > Information Collector. The Information Collector dialog box is displayed. Standard Security Mode 2 In the From Date and Until Date fields, use the arrow keys to define the date range of the data files to be included in the compressed file.
Chapter 19-Collaboration Server Administration and Utilities Step 2: Saving the Compressed File 1 The compressed file is automatically saved in the directory selected in the Information Collector dialog box. The file is named info.tgz. A success information box is displayed. 2 Click the OK button. Step 3: Viewing the Compressed File The compressed file is saved in .tgz format and can be viewed with any utility that can open files of that format, for example WinRAR® 3.80.
Polycom® RMX 1800 Administrator’s Guide A new current auditor event file is created when: • the system is started • the size of the current auditor event file exceeds 2 MB • the current auditor event file’s age exceeds 24 hours Up to 1000 auditor event files are stored per Collaboration Server. These files are retained for at least one year and require 1.05 GB of disk space. The files are automatically deleted by the system (oldest first) when the system reaches the auditor event file limit of 1000.
Chapter 19-Collaboration Server Administration and Utilities • False – file was created when previous audit event file reached a size of 2 MB or was more than 24 hours old — File Retrieved: • True - file was previously retrieved. • False - file was never previously retrieved. The order of the Auditor Files dialog box field header columns can be changed and the fields can be filtered to enable searching. For more information, see "Auditor File Viewer” on page 19-47.
Polycom® RMX 1800 Administrator’s Guide The following fields are displayed for each event: Table 19-22 Auditor Event Columns Field Description Event ID The sequence number of the event generated by the Collaboration Server. Date & Time The date and time of the event taken from the Collaboration Server’s Local Time setting. User Name The Username (Login Name) of the user who triggered the event.
Chapter 19-Collaboration Server Administration and Utilities Table 19-22 Auditor Event Columns (Continued) Field Description Process Completed Status of the process, action, request or transaction returned by the system: • Yes – performed by the system. • No – rejected by the system. Description A text string describing the process, action, request or transaction. Additional Information An optional text string describing the process, action, request or transaction in additional detail.
Polycom® RMX 1800 Administrator’s Guide Table 19-23 Alerts and Faults (Continued) Event File system scan failure. File system space shortage. Internal MCU reset. Internal System configuration during startup. Invalid date and time. Invalid MCU Version. IP addresses of Signaling Host and Control Unit are the same. IP Network Service configuration modified. IP Network Service deleted. Login Logout Management Session Time Out MCU Reset to enable Diagnostics mode. MCU reset. Music file error.
Chapter 19-Collaboration Server Administration and Utilities Table 19-23 Alerts and Faults (Continued) Event The software contains patch(es). USB key used to change system configuration. User closed the browser User initiated MCU reset. Transactions Table 2 lists Transactions that are recorded by the Auditor.
Polycom® RMX 1800 Administrator’s Guide Table 19-24 Transactions (Continued) Transaction TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_SNMP:UPDATE ActiveX Bypass At sites that, for security reasons, do not permit Microsoft® ActiveX® to be installed, the MSI (Windows Installer File) utility can be used to install .NET Framework and .NET Security Settings components on workstations throughout the network.
Chapter 19-Collaboration Server Administration and Utilities 3 Install the ActiveX components on all workstations on the network that connect to Collaboration Server systems. The installation is done by the network administrator using a 3rd party network software installation utility and is transparent to all other users. Polycom, Inc.
Polycom® RMX 1800 Administrator’s Guide Resetting the Collaboration Server (RMX) System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: 1 In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. 2 Click the Reset ( ) button. When the Collaboration Server system is reset, during Collaboration Server startup the Progress Bar appears at the bottom of the Collaboration Server Status pane.
Chapter 19-Collaboration Server Administration and Utilities This procedure allows an administrator to update the MCU instance without requiring the administrator to reregister the product. Updating the MCU instance requires the previously used activation key. If you no longer have the activation key, contact support before starting this procedure. To update the MCU instance: 1 On the Collaboration Server menu, click Administration > Software Management > Backup Configuration.
Polycom® RMX 1800 Administrator’s Guide The Collaboration Server Web Client Login screen is displayed. 5 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click Login. The Collaboration Server Web Client opens and the Product Activation dialog box appears with the serial number filled in: 6 In the Activation Key field, enter or paste the Product Activation Key. 7 Click OK.
20 System Configuration Flags The system’s overall behavior can be configured by modifying the default values of the System Flags. • For flag changes (including deletion) to take effect, the MCU must be reset. For more information, see "Resetting the Collaboration Server (RMX)” on page 19-54. • ENABLE_SELECTIVE_MIXING Modifying System Flags To modify system flags: 1 On the Collaboration Server menu, click Setup > System Configuration. The System Flags dialog box opens.
Polycom® RMX 1800 Administrator’s Guide Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ALLOW_NON_ENCRYPT_R ECORDING_LINK_IN_ENCR YPT_CONF When set to NO (default), the Recording Link inherits the encryption settings of the conference. If the conference is encrypted, the recording link will be encrypted. When set to YES, it disables the encryption of the recording link, regardless of the Encryption settings of the conference and RSS recorder.
Chapter 20-System Configuration Flags Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description CPU_TCP_KEEP_ALIVE_TI ME_SECONDS This flag indicates when to send the first KeepAlive indication to check the TCP connection. Default value: 7200 second (120 minutes) Range: 600-18000 seconds When there are NAT problems, this default may be too long and the TCP connection is lost. In such a case, the default value should be changed to 3600 seconds (60 minutes) or less.
Polycom® RMX 1800 Administrator’s Guide Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ENABLE_AUTO_EXTENSIO N When set to YES, allows conferences running on the Collaboration Server to be automatically extended as long as there are participants connected and the system has free resources. Set this flag to NO prevent conference duration from being automatically extended. It can also be used to enable the definition of conference duration that is shorter than is 11 minutes.
Chapter 20-System Configuration Flags Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description GK_MANDATORY_FOR_CA LLS_IN If set to YES, a gatekeeper is required to receive incoming H.323 calls. If a gatekeeper is not configure in the Collaboration Server, the calls will fail. If set to NO (default), gatekeeper is not required to process H.323 incoming calls and H.323 participants can dial in with or without a gatekeeper.
Polycom® RMX 1800 Administrator’s Guide Table 20-1 System Flags – MCMS_PARAMETERS (Continued) 20-6 Flag Description MAX_INTRA_REQUESTS_P ER_INTERVAL_ Enter the maximum number of refresh (intra) requests for the Content channel sent by the participant’s endpoint in a 10 seconds interval that will be dealt by the Collaboration Server system.
Chapter 20-System Configuration Flags Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CHAIR_PASS_D EFAULT_LEN This flag enables or disables the automatic generation of chairperson passwords and determines the number of digits in the chairperson passwords assigned by the MCU. Possible values are: • 0 disables the automatic password generation. Any value other than 0 enables the automatic generation of chairperson passwords if the flag HIDE_CONFERENCE_PASSWORD is set to NO.
Polycom® RMX 1800 Administrator’s Guide Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_PASS_DE FAULT_LEN This flag enables or disables the automatic generation of conference passwords and determines the number of digits in the conference passwords assigned by the MCU. Possible values are: • 0 disables the automatic password generation. Any value other than 0 enables the automatic generation of conference passwords if the flag HIDE_CONFERENCE_PASSWORD is set to NO.
Chapter 20-System Configuration Flags Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description SESSION_TIMEOUT_IN_MI NUTES If there is no input from the user or if the connection is idle for longer than the number of minutes specified by this flag, the connection to the Collaboration Server is terminated. Value: 0-999 0 - Session Timeout is disabled.
Polycom® RMX 1800 Administrator’s Guide 7 Click OK to close the System Flags dialog box For flag changes (including deletion) to take effect, reset the MCU. For more information see "Resetting the Collaboration Server (RMX)” on page 19-54. Manually Adding and Deleting System Flags To add a flag: 1 In the System Flags dialog box, click the New Flag ( ) button. The New Flag dialog box is displayed. 2 In the New Flag field enter the flag name. 3 In the Value field enter the flag value.
Chapter 20-System Configuration Flags Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description ANAT_IP_PROTOCOL_SET TING If YES, enables Alternative Network Address Types. For more information, see "Alternative Network Address Types (ANAT)” on page 23-49.
Polycom® RMX 1800 Administrator’s Guide Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) 20-12 Flag Description DISABLE_DUMMY_REGIST RATION Enables or disables SIP dummy registration on the domain. Possible Values: NO (Default) - Disables SIP dummy registration. YES - Enables SIP dummy registration. Note: For homologation and certification testing, the flag must be set to YES. DTMF_FORWARD_ANY_DI GIT_TIMER_SECONDS Used for DTMF code suppression in cascading conferences.
Chapter 20-System Configuration Flags Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description ENABLE_SIP_PEOPLE_PLU S_CONTENT If security is of higher priority than SIP Content sharing, SIP People+Content can be disabled by setting this System Flag to NO. (The content management control (BFCP) utilizes an unsecured channel (60002/TCP) even when SIP TLS is enabled.
Polycom® RMX 1800 Administrator’s Guide Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description H239_FORCE_CAPABILITIE S When the flag is set to NO, the Collaboration Server only verifies that the endpoint supports the Content protocols: Up to H.264 or H.263. When set to YES, the Collaboration Server checks frame rate, resolution and all other parameters of the Content mode as declared by an endpoint before receiving or transmitting Content. Default: NO.
Chapter 20-System Configuration Flags Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description LAN_REDUNDANCY Enables Local Area Network port redundancy. Default: NO Range: YES / NO Note: If the flag value is set to YES and either of the LAN connections (LAN1 or LAN2) experiences a problem, an active alarm is raised stating that there is no LAN connection, specifying both the card and port number.
Polycom® RMX 1800 Administrator’s Guide Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description OCSP_RESPONDER_TIME OUT Not Supported in RMX 1800. Determines the number of seconds the RMX is to wait for an OCSP response from the OCSP Responder before failing the connection. Network latency or slow WAN links can cause login problems when logging in to the RMX’s Management Network.
Chapter 20-System Configuration Flags Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description REDUCE_CAPS_FOR_RED COM_SIP To accommodate Redcom’s SDP size limit, when the flag value = YES, the SDP size is less than 2kb and includes only one audio and one video media line. Default: NO REJECT_INCORRECT_PRE CEDENCE_DOMAIN_NAME When set to YES, when the Precedence Domain of a SIP dialin call does not match the Precedence Domain of the RMX, the call is rejected.
Polycom® RMX 1800 Administrator’s Guide Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) 20-18 Flag Description RTCP_FIR_ENABLE When set to YES, the Full Intra Request (FIR) is sent as INFO (and not RTCP). Default = YES RTCP_FLOW_CONTROL_T MMBR_ENABLE Enables/disables the SIP RTCP flow control parameter. Default: YES RTCP_FLOW_CONTROL_T MMBR_INTERVAL Modifies the interval (in seconds) of the TMMBR (Temporary Maximum Media Stream Bit Rate) parameter for SIP RTCP flow control.
Chapter 20-System Configuration Flags Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description SIP_BFCP_DIAL_OUT_MOD E Controls BFCP’s use of UDP and TCP protocols for dial-out SIP Client connections according to its value: • AUTO (Default) If SIP Client supports UDP, TCP or UDP and TCP: - BFCP/UDP is selected as Content sharing protocol. • UDP If SIP Client supports UDP or UDP and TCP: - BFCP/UDP selected as Content sharing protocol.
Polycom® RMX 1800 Administrator’s Guide Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description WRONG_NUMBER_DIAL_ RETRIES The number of re-dial attempts for a wrong destination number or a wrong destination number time-out. Range: 0 - 5 Default: 3 A flag value of 0 means that no redials are attempted. 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list. 5 Click OK to close the System Flags dialog box.
Chapter 20-System Configuration Flags Auto Layout Configuration The Auto Layout option lets the Collaboration Server automatically select the conference video layout based on the number of participants currently connected to the conference. You can modify the default selection of the conference video layout to customize it to your conferencing preferences. Customizing the Default Auto Layout The default Auto Layout is controlled by 13 flags: PREDEFINED_AUTO_LAYOUT_0, ...
Polycom® RMX 1800 Administrator’s Guide Table 20-4 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 (Continued) Flag Name: PREDEFINED_AUTO_LAYOUT_n (n = Number of Participants) n Default Value Possible Values CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 20-22 Polycom, Inc.
Chapter 20-System Configuration Flags Example: Table 20-5 illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout.
Polycom® RMX 1800 Administrator’s Guide • The automatic generation of chairperson passwords is enabled/disabled by the flag NUMERIC_CHAIR_PASS_ DEFAULT _LEN. • The automatically generated passwords will be numeric and random. • The passwords are automatically assigned to ongoing conferences, Meeting Rooms and Reservations at the end of the creation process (once they are added to the Collaboration Server).
Chapter 20-System Configuration Flags Table 20-6 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CONF_PASS_MAX_LEN Enter the maximum number of characters permitted for conference passwords. Possible values: 0 – 16 16 (default) - Conference password maximum length is 16 characters. NUMERIC_CHAIR_PASS_MAX_LEN Enter the maximum number of characters permitted for chairperson passwords. Possible values: 0 – 16 16 (default) - chairperson password maximum length is 16 characters.
Polycom® RMX 1800 Administrator’s Guide 20-26 Polycom, Inc.
21 Collaboration Server Hardware Monitoring The status and properties of the Collaboration Server hardware components can be viewed in the Hardware Monitor list pane. Viewing the Status of the Hardware Components The Hardware Monitor’s status column displays the present status of the hardware components. In addition to the status, temperature and voltage indications are provided for each component.
Polycom® RMX™ 1800 Administrator’s Guide Table 21-1 Hardware Monitor Pane Status Columns (Continued) Field Description Status The current status of the hardware component; Normal, Major, Critical, Resetting, Diagnostics, or Empty. Temperature Monitors the temperature of the hardware components; Normal, Major and Critical. Note: Critical condition invokes a system shut down. Voltage The voltage threshold of the hardware component; either Normal or Major.
Chapter 21-Collaboration Server Hardware Monitoring To view the MCU properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for Polycom RMX 1800, slot 0. The following information is displayed: Polycom, Inc. Field Description Hardware Version The version of the server hardware. Firmware Version The version of the BIOS installed on the server. Serial Number The serial number of the server hardware.
Polycom® RMX™ 1800 Administrator’s Guide 2 Click the Active Alarms tab to view alarms related to the Collaboration Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the Collaboration Server by sensors. The Active Alarms dialog box is divided into two sections: hardware Alarm List and SW Alarm List. Each section’s alarm list can be saved as a *.
Chapter 21-Collaboration Server Hardware Monitoring The following information is displayed: Table 21-3 Card Properties - General Info 2 Field Description Hardware Version The hardware component’s version number. Firmware Version The version number of the software installed on card. Serial Number The hardware component’s serial number. Card Type Displays the type of card that occupies the slot. Card Part Number The part number of the hardware component’s board.
Polycom® RMX™ 1800 Administrator’s Guide Field Description Percentage Occupied The percentage of the resource used on this chip. Port Type The type of this port. To view the supporting hardware components properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed.
Chapter 21-Collaboration Server Hardware Monitoring LAN 1 and LAN 2, Properties: The Collaboration Server unit’s chassis contains two external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peak detector to log the maximal values, since the last peak values reset. 2 Click Close to return to the Hardware Monitor pane.
Polycom® RMX™ 1800 Administrator’s Guide 3 When asked “Are you sure you want to send the rescue command to the card?”, click Yes. The card resets and its Status changes to Resetting. Upon the completion of the reset, its Status changes back to Normal. Temperature Thresholds On each Collaboration Server card or there are temperature sensors that are placed near specific components on the card. In the Hardware Monitor you can view the properties of each card together with their temperature statuses.
Appendix A Disconnection Causes If a participant was unable to connect to a conference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause. In some cases, a possible solution may be displayed. A video participant who is unable to connect the video channels, but is able to connect as an audio only participant, is referred to as a Secondary participant.
Polycom® RMX 1800 Administrator’s Guide Table A-1 A-2 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card. Caller not registered The calling endpoint is not registered in the gatekeeper. H323 call closed.
Appendix A-Disconnection Causes Table A-1 Polycom, Inc. Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Remote sent bad capability There was a problem in the capabilities sent by the endpoint. H323 call closed. Local capability wasn't accepted by remote The endpoint did not accept the capabilities sent by the gatekeeper. H323 failure Internal error occurred. H323 call closed. Remote stop responding The endpoint stopped responding. H323 call closed.
Polycom® RMX 1800 Administrator’s Guide Table A-1 A-4 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 407 The endpoint sent a SIP Client Error 407 (Proxy Authentication Required) response. The client must first authenticate itself with the proxy. SIP client error 409 The endpoint sent a SIP Client Error 409 (Conflict) response. The request could not be completed due to a conflict with the current state of the resource.
Appendix A-Disconnection Causes Table A-1 Polycom, Inc. Call Disconnection Causes (Continued) Disconnection Cause Description SIP forbidden The SIP server rejected the request. The server understood the request, but is refusing to fulfill it. SIP global failure 603 A SIP Global Failure 603 (Decline) response was returned. The participant's endpoint was successfully contacted, but the participant explicitly does not wish to or cannot participate.
Polycom® RMX 1800 Administrator’s Guide Table A-1 A-6 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encountered an unexpected condition that prevented it from fulfilling the request. SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response. The server does not support the functionality required to fulfill the request.
Appendix B Active Alarms Table B-1 Active Alarms Alarm Code Alarm Description A matching activation key is required. To cancel the upgrade process, reset the Collaboration Server The system upgrade requires that a valid activation key be entered. If none is available, resetting the Collaboration Server will cancel the upgrade and return the Collaboration Server to the previous version. A new activation key was loaded. Reset the system. A new activation key was loaded: Reset the MCU.
Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Central signaling component failure Possible explanations: • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\CSSIP] Central Signaling indicating Faulty status • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\CSSIP]) • Central signaling component failure - Invalid failure type.
Appendix B-Active Alarms Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Error reading MCU time Failed to read MCU time configuration file ([status]). Manually configure the MCU Time in the Collaboration Server Web Client or RMX Manager Manager application.
Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Failed to create Default Profile Possible reasons for the failure: • Failed to validate the default Profile. • Failed to add the default Profile. Possible action: • Restore the Collaboration Server configuration from the Backup. • Use the Non-Comprehensive Restore To Factory Defaults operation.
Appendix B-Active Alarms Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Gatekeeper failure Possible reasons for the Gatekeeper failure: • Failed to register to alternate Gatekeeper. • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • • • • • • • • • Gatekeeper DNS Host name not found. • • • • • • • • • • • • • • • • • • • Gatekeeper rejected RRQ due to Generic Data. Gatekeeper Registration Timeout. Gatekeeper rejected GRQ due to invalid revision.
Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the license is higher than the actual system resources. Check the media cards or insert a media card. Insufficient UDP Ports When defining fixed port, the number of defined UDP ports is lower than the required ports. Configure additional ports.
Appendix B-Active Alarms Table B-1 Active Alarms (Continued) Alarm Code Alarm Description MPL startup failure. Authentication not received. Authentication was not received from Switch. Check the switch card. MPL startup failure. Management Network configuration not received. Management Network message was not received. Check the Switch card. Network interface is not configured.
Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Requested changes to the certification repository were not completed. Repository must be updated to implement these changes. Resource process failed to request the Meeting Room list during startup. Without the Meeting Rooms list, the system cannot allocate the appropriate dial numbers, Conference ID etc. and therefore cannot run conferences.
Appendix B-Active Alarms Table B-1 Active Alarms (Continued) Alarm Code Alarm Description SIP TLS: Failed to load or verify certificate files This alarm indicates that the certificate files required for SIP TLS could not be loaded to the Collaboration Server. Possible causes are: • Incorrect certificate file name. Only files with the following names can be loaded to the system: rootCA.pem, pkey.pem, cert.pem and certPassword.txt • Wrong certificate file type.
Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description System resources usage has exceeded Port Gauge threshold Temperature Level - Critical Possible explanations: • Temperature has reached a critical level. Temperature Level - Major Possible explanations: • Temperature has reached a problematic level and requires attention.
Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utility is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unformatted formats. Unformatted CDR files contain multiple records. The first record in each file contains information about the conference in general, such as the conference name and start time.
Polycom RMX 1800 Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields: Table C-1 Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file. Conference Routing Name The Routing Name of the conference. Internal Conference ID The conference identification number as assigned by the system.
Appendix C-CDR Fields - Unformatted File Table C-1 Conference Summary Record Fields (Continued) Field Description GMT Offset The time zone difference between Greenwich and the Collaboration Server’s physical location in hours and minutes. Together with the GMT Offset Sign field the GMT Offset field is used to define the Collaboration Server local time.
Polycom RMX 1800 Administrator’s Guide Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code identifies the event in the unformatted CDR file, and the event name identifies the event in the formatted CDR file. Table C-2 CDR Event Types Event Code Event Name Description 1 CONFERENCE START The conference started.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 18 NEW UNDEFINED PARTICIPANT A new undefined participant joined the conference. BILLING CODE A billing code was entered by a participant using DTMF codes. 20 For more information about the fields, see Table C-18, “Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT,” on page C-22.
Polycom RMX 1800 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 33 PARTY CHAIR UPDATE Participants connect to the conferences as standard participants and they are designated as chairpersons either by entering the chairperson password during the IVR session upon connection, or while participating in the conference using the appropriate DTM code. For more information about the fields, see see “Event fields for Event 33 - PARTY CHAIR UPDATE” on page C-27.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 105 USER UPDATE PARTICIPANT A user updated the properties of a participant during the conference. For more information about the fields, see Table C-13, “Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT,” on page C-16. 106 Polycom, Inc. USER SET END TIME A user modified the conference end time.
Polycom RMX 1800 Administrator’s Guide Table C-2 Event Code Event Name Description 2001 CONFERENCE START CONTINUE 1 Additional information about a CONFERENCE START event. 2007 2010 PARTICIPANT DISCONNECTED CONTINUE 1 For more information about the fields, see Table C-4, “Event Fields for Event 2001 - CONFERENCE START CONTINUE 1,” on page C-11. Additional information about a PARTICIPANT DISCONNECTED event.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2106 USER UPDATE PARTICIPANT CONTINUE 2 Additional information about a USER UPDATE PARTICIPANT event. PARTICIPANT INFORMATION The contents of the participant information fields.
Polycom RMX 1800 Administrator’s Guide Event Specific Fields The following tables describe the fields which are specific to each type of event. Some fields that were supported by the MGC Manager, are not supported by the Collaboration Server. In addition, for some fields the Collaboration Server has a fixed value, whereas the MGC Manager supported multiple values. For more information about the MGC Manager fields and values, see the MGC Manager User’s Guide Volume II, Appendix A.
Appendix C-CDR Fields - Unformatted File Table C-3 Field Description CIF Frame Rate The CIF frame rate. Currently the only value is: 255 -Auto QCIF Frame Rate The QCIF frame rate: Currently the only value is: 255 -Auto LSD Rate Not supported. Always contains the value 0. HSD Rate Not supported. Always contains the value 0. T120 Rate Not supported. Always contains the value 0. Table C-4 Polycom, Inc.
Polycom RMX 1800 Administrator’s Guide Table C-4 C-12 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Chairperson Password The chairperson password for the conference. Chair Mode Not supported. Always contains the value 0. Cascade Mode The cascading mode. Currently the only value is: 0 - None Master Name Not supported. This field remains empty. Minimum Number of Participants The number of participants for which the system reserved resources.
Appendix C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Video Unit ID Not supported. Always contains the value 65535. Data Board ID Not supported. Always contains the value 65535. Data Unit ID Not supported. Always contains the value 65535. Message Service Type The Message Service type. Currently the only value is: 3 - IVR Conference IVR Service The name of the IVR Service assigned to the conference.
Polycom RMX 1800 Administrator’s Guide Table C-5 Field Description Conference Password The conference password. Chairperson Password The chairperson password. Info1 Info2 Info3 The contents of the conference information fields. These fields enable users to enter general information for the conference, such as the company name, and the contact person’s name and telephone number. The maximum length of each field is 80 characters. Billing Info The billing code.
Appendix C-CDR Fields - Unformatted File Table C-8 Event Fields for Event 2 - CONFERENCE END Field Description Conference End Cause Indicates the reason for the termination of the conference, as follows: 1 - The conference is an ongoing conference or the conference was terminated by an MCU reset. 2 - The conference was terminated by a user. 3 - The conference ended at the scheduled end time.
Polycom RMX 1800 Administrator’s Guide Table C-12 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description Mux Unit ID Not supported. Always contains the value 0. Audio Codec Board ID Not supported. Always contains the value 0. Audio Codec Unit ID Not supported. Always contains the value 0. Audio Bridge Board ID Not supported. Always contains the value 0. Audio Bridge Unit ID Not supported. Always contains the value 0. Video Board ID Not supported.
Appendix C-CDR Fields - Unformatted File Table C-13 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Bonding Mode Not supported. Always contains the value 0. Number Of Channels Net Channel Width Not supported. Always contains the value 0. Network Service Name The name of the Network Service. An empty field “” indicates the default Network Service. Restrict Not supported. Always contains the value 0.
Polycom RMX 1800 Administrator’s Guide Table C-13 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Identification Method Note: This field is only relevant to dial-in participants. Meet Me Method Note: This field is only relevant to dial-in participants. The method by which the destination conference is identified, as follows: 1 - Called IP address or alias 2 - Calling IP address or alias The meet-me per method.
Appendix C-CDR Fields - Unformatted File Table C-14 Event Fields for Events 2010, 2011, 2015 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 Field Description IP Address The IP address of the participant. An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gatekeeper.
Polycom RMX 1800 Administrator’s Guide Table C-16 Event fields for Event 15 - H323 CALL SETUP (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connection, as follows: 0 - MCU 1 - Remote participant Any other number - Unknown Min Rate The minimum line rate used by the participant. The data in this field should be ignored. For accurate rate information, see CDR event 31.
Appendix C-CDR Fields - Unformatted File Table C-17 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED (Continued) Field Description Participant Status The participant status, as follows: 0 -Idle 1 -Connected 2 - Disconnected 3 - Waiting for dial-in 4 – Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a user 8 -Secondary.
Polycom RMX 1800 Administrator’s Guide Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The dialing direction, as follows 0 - Dial-out 5 - Dial-in Bonding Mode Not supported. Always contains the value 0. Number of Channels Net Channel Width Not supported. Always contains the value 0.
Appendix C-CDR Fields - Unformatted File Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description Network Type The type of network between the participant and the MCU, as follows: 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty. Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 4 - H.
Polycom RMX 1800 Administrator’s Guide Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field H.323 Participant Alias Type/SIP Participant Address Type Description For H.323 participants, the alias type, as follows: 7 - E164 8 - H.323 ID 13 - Email ID 14 - Participant number For SIP participants, the address type, as follows: 1 - SIP URI 2 - Tel URL H.323 Participant Alias Name/SIP Participant Address For H.323 participants: The participant alias.
Appendix C-CDR Fields - Unformatted File Table C-21 Event Fields for Event 21 - SET PARTICIPANT DISPLAY NAME Field Description Participant Name The original name of the participant, for example, the name automatically assigned to an undefined participant, such as, “_(000)”. Participant ID The identification number assigned to the participant by the MCU. Display Name The new name assigned to the participant by the user, or the name sent by the end point.
Polycom RMX 1800 Administrator’s Guide Table C-23 Event fields for Event 26 - RECORDING LINK (Continued) Field Description Recording Link Name The name of the Recording Link. Recording Link ID The Recording Link ID. Start Recording Policy The start recording policy, as follows: 1 - Start recording automatically as soon as the first participant connects to the conference.
Appendix C-CDR Fields - Unformatted File Table C-26 Event fields for Event 31 - PARTICIPANT CONNECTION RATE (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Participant Current Rate The participant line rate in Kbps. Table C-28 Event fields for Event 33 - PARTY CHAIR UPDATE Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU.
Polycom RMX 1800 Administrator’s Guide Table C-30 Event Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Participant Status The participant status, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - Waiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a user 8 - Secondary.
Appendix C-CDR Fields - Unformatted File Table C-33 Event Fields for Event 106 - USER SET END TIME Field Description New End Time The new conference end time set by the user, in GMT time. User Name The login name of the user who changed the conference end time. Table C-34 Event Fields for Events 107 and 109 - OPERATOR MOVE PARTY FROM CONFERENCE and OPERATOR ATTEND PARTY Field Description Operator Name The login name of the user who moved the participant.
Polycom RMX 1800 Administrator’s Guide Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Net Channel Width The bandwidth of each channel. This value is always 0, which represents a bandwidth of 1B, which is the only bandwidth that is currently supported. Net Service Name The name of the Network Service. An empty field “” indicates the default Network Service.
Appendix C-CDR Fields - Unformatted File Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Party and MCU Phone Numbers Note: This field is only relevant to ISDN/PSTN participants. The participant phone numbers are listed first, followed by the MCU phone numbers. Ident. Method Note: This field is only relevant to dial-in participants.
Polycom RMX 1800 Administrator’s Guide Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Video Rate Note: This field is only relevant to IP participants. The video rate in units of kilobits per second. A value of 4294967295 denotes auto, and in this case, the rate is computed by the MCU. IP Address Note: This field is only relevant to IP participants. The IP address of the participant.
Appendix C-CDR Fields - Unformatted File Table C-36 Event Fields for Event 111 - OPERATOR BACK TO CONFERENCE PARTY Field Description Operator Name The login name of the operator moving the participant back to the conference. Party Name The name of the participant being moved. Party ID The identification number, as assigned by the MCU, of the participant being moved. Table C-37 Event Fields for Events 2011, 2012, and 2016 Field Description IP V6 IPv6 address of the participant’s endpoint.
Polycom RMX 1800 Administrator’s Guide Table C-39 Disconnection Cause Values (Continued) C-34 Value Call Disconnection Cause 21 H323 call close. No port left for video 22 H323 call close. No port left for FECC 23 H323 call close. No control port left 25 H323 call close.
Appendix C-CDR Fields - Unformatted File Table C-39 Disconnection Cause Values (Continued) Polycom, Inc. Value Call Disconnection Cause 213 H323 call close.
Polycom RMX 1800 Administrator’s Guide Table C-39 Disconnection Cause Values (Continued) Value Call Disconnection Cause 415 SIP unsupported media type 420 SIP client error 420 480 SIP temporarily not available 481 SIP client error 481 482 SIP client error 482 483 SIP client error 483 484 SIP client error 484 485 SIP client error 485 486 SIP busy here 487 SIP request terminated 488 SIP client error 488 500 SIP server error 500 501 SIP server error 501 502 SIP server error 502 5
Appendix C-CDR Fields - Unformatted File Polycom, Inc.
Polycom RMX 1800 Administrator’s Guide C-38 Polycom, Inc.
Appendix D Ad Hoc Conferencing The Polycom RMX 1800 Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue. Ad Hoc Conferencing A participant dials in to an Ad Hoc-enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Queue.
Polycom RMX 1800 Administrator’s Guide IP Endpoint MCU 92 51 00 0 IP Endpoint Maple_Room Conference ID: 1001 MCU Prefix in Gatekeeper - 925 925DefaultEQ 1001 1001 Network On Going Conference with this ID? 1300 92 0 00 51 Name: DefaultEQ Numeric ID: 1000 IP Endpoint New Conference ID: 1300 Figure D-1 Ad Hoc Conference Initiation without Authentication To enable this workflow, the following components must be defined in the system: • An Entry Queue IVR Service with the appropriate audio file r
Appendix E Participant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality. Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Media Info Polycom, Inc. Algorithm Indicates the audio or video algorithm and protocol.
Polycom RMX 1800 Administrator’s Guide Table E-1 Participant Properties - Channel Status Advanced Parameters (Continued) Field Description RTP Statistics Actual loss Out of Order E-2 The number of missing packets counted by the IP card as reported in the last RTP Statistics report. If a packet that was considered lost arrives later, it is deducted from the packet loss count.
Appendix E-Participant Properties Advanced Channel Information Table E-1 Participant Properties - Channel Status Advanced Parameters (Continued) Polycom, Inc. Field Description Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.e., a single packet broken by the network into multiple packets). This value can indicate the delay and reordering of fragmented packets that require additional processing, but is not considered a fault.
Polycom RMX 1800 Administrator’s Guide E-4 Polycom, Inc.
Appendix F Configuring Direct Connections to the Collaboration Server Direct connection to the Collaboration Server is necessary if you want to: • Modify the Collaboration Server’s Factory Default Management Network settings without using the USB memory stick. • Connect to the Collaboration Server’s Alternate Management Network for support purposes. • Connect to the Collaboration Server via a modem.
Polycom RMX 1800 - Administrator’s Guide F-2 2 In the Network Connections window, double-click the Local Area Connection that has Connected status. 3 In the Local Area Connection Status dialog box, click the Properties button. 4 In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties. 5 In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address. Polycom, Inc.
Appendix F-Configuring Direct Connections to the Collaboration Server 6 Enter the IP address, Subnet mask and Default gateway for the workstation. The workstation’s IP address should be in the same network neighborhood as the Collaboration Server’s Control Unit IP address. Example: IP address – near 192.168.1.nn None of the reserved IP addresses listed in Table F-1 should be used for the IP Address.
Polycom RMX 1800 - Administrator’s Guide 2 Start the Collaboration Server Web Client application on the workstation, by entering the factory setting Management IP address in the browser’s address line and pressing Enter. 3 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button. The Fast Configuration Wizard starts.
Appendix F-Configuring Direct Connections to the Collaboration Server 8 Enter the new Control Unit IP Address in the browser’s address line, using a workstation on the local network, and press Enter to start the Collaboration Server Web Client application. 9 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.
Polycom RMX 1800 - Administrator’s Guide F-6 Polycom, Inc.
Appendix G SIP RFC Support Table G-1 Polycom, Inc. SIP RFC Support in RealPresence Collaboration Server (RMX) Systems SIP RFC Description Note 1321 MD5 2032 RTP Payload for H.261 2205 RSVP 2327 Session Description Protocol (SDP) 2429 RTP Payload for H.
Polycom RMX 1800 Administrator’s Guide Table G-1 G-2 SIP RFC Support in RealPresence Collaboration Server (RMX) Systems (Continued) SIP RFC Description 4568 SDP Security Descriptions 4573 H.224 RTP Payload (FECC) 4574 SDP Label Attribute 4582 Binary Floor Control Protocol (BFCP) 4583 SDP for BFCP 4796 SDP Content Attribute 5168 XML Schema for Media Control (Fast Update) cc-transfer Call Transfer Capabilities in SIP Note Limited support Polycom, Inc.
