User Guide March 2014 | 1725-44328-001/C Polycom® CX500/CX600/CX3000 IP Phone Microsoft® Lync™Phone Edition
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Contents Use the Polycom CX500/600/3000 IP Phones Lync Phone Edition . . . . . . . . . . . 4 Sign Into Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Sign In Using Microsoft Lync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Sign In Using a PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Make a Call . . . . . . .
Use the Polycom CX500/600/3000 IP Phones Lync Phone Edition The Polycom® CX500/600/3000 IP phones Microsoft® Lync™Phone Edition use Voice over Internet Protocol (VoIP) technology to provide many features not available on a traditional phone. For example, you can view call logs, join meetings, and change your status on your phone.
Polycom® CX500/600/3000 IP Phone User Guide If you do not have Lync installed on your computer, you can sign in to your phone using a personal identification number (PIN). Note that you will have limited access to certain features, such as voice mail, calendar, and call logs, as well as reduced functionality when you sign in using a PIN. For more information on the PIN sign-in process, see the section Sign In Using a PIN.
Polycom® CX500/600/3000 IP Phone User Guide Sign In Using a PIN If Lync is not installed on your computer, you can create a PIN and sign in to your phone. To sign in on your phone using a PIN: 1 On the Welcome screen, select No if you do not have the phone connected to a computer 2 Enter your phone number or extension, and select Done, as shown next.
Polycom® CX500/600/3000 IP Phone User Guide To call from the Contacts screen on your phone: 1 From your phone’s Home screen, select the Contacts icon. 2 From the Contact Groups screen, select the group of your contact. 3 Use the up and down arrow keys on the phone to select the contact, and select Call. To call by searching for a contact using the keypad: 1 Press the numbers on the phone keypad that correspond to the contact name or the phone extension.
Polycom® CX500/600/3000 IP Phone User Guide To call from Microsoft Lync on your computer: 1 In the Lync client, click Group, and click the group of the contact. 2 Click the Call button next to the contact you want to call. Make sure your phone is connected to your computer when trying to make calls from Lync. Use Call Controls You can control call functions on your phone using the speakerphone, headset, mute, or volume keys.
Polycom® CX500/600/3000 IP Phone User Guide To mute the audio of participants in a conference call: » From the In Call screen, select Menu > Mute Audience. Manage Incoming Calls When you receive an incoming call, you can either answer the call or redirect the call to your voice mail. To manage an incoming call: » From the Incoming call screen, do one of the following: To answer the call, select Answer or pick up the handset. To send the caller directly to your voice mail, select To Voice Mail.
Polycom® CX500/600/3000 IP Phone User Guide Manage Multiple Calls When you’re in a call, you’ll see several call controls that you can use to manage multiple calls. To place a call on hold: » From the In Call screen, select Hold, as shown next. Microsoft Lync CU 7 update required for Music on Hold Your phone requires the Microsoft Lync CU7 update to support the Music on Hold feature. Contact your Lync administrator to enable this option.
Polycom® CX500/600/3000 IP Phone User Guide 2 From the In Call screen, use the up and down arrow keys to select the call that you want to activate, and select Resume. To make a new call and place the active call on hold: 1 From the In Call screen, select Menu > New Call. Your active call is placed on hold. 2 Enter a phone number or select a contact, and select Call. To end a call: » From the In Call screen, select End. Polycom, Inc.
Polycom® CX500/600/3000 IP Phone User Guide Initiate a Conference Call You can initiate a conference call during an active call by adding participants to the call. To initiate a conference call: 1 From the In Call screen, select Menu > Add Others, as shown next. 2 Enter a phone number or select a contact, and select Add. To add more participants, repeat this procedure.
Polycom® CX500/600/3000 IP Phone User Guide To consult with a contact before transferring a call: 1 From the In Call screen, select Menu > Consult then Transfer To. 2 Enter a number or select a contact and select Call. 3 After you speak with the person you’re transferring the call to, select Complete Transfer. To transfer a call to a mobile phone: » From the In Call screen, select Menu, and then select Transfer to Mobile Phone.
Polycom® CX500/600/3000 IP Phone User Guide The In Call screen displays and the call is given a number to retrieve the call, as shown next. 2 Provide a contact with the retrieval number for the parked call. For example, if Sarah needs to retrieve the parked call, instant message Sarah with the 344 retrieval number for the call. View a Contact Card A contact card provides details about a contact’s availability and presence.
Polycom® CX500/600/3000 IP Phone User Guide 2 From the Contact Groups screen, select the group your contact is in, and select a contact name. 3 When you finish viewing the contact card, select Close. Change Your Status Your presence status is determined by your calendar and activity. For example, when you're in a scheduled meeting or on a call, your status shows as Busy. If you don't use your computer for a certain period of time (as determined by the Status options in Lync), your status changes to Away.
Polycom® CX500/600/3000 IP Phone User Guide 2 On the My Status screen, do one of the following: If you don't want to any interruptions, select Do Not Disturb. If you want others to feel free to contact you, select Available. If you want to let others know you're in a meeting, on a call, or otherwise engaged, select Busy. If you're stepping away just for a few moments, select Be Right Back. If you want it to look like you're unavailable, select Away.
Polycom® CX500/600/3000 IP Phone User Guide 2 From the All Calls screen, select Menu and select the call log you want to view. For example, select View Missed Calls, as shown next. Check Voice Mail If your organization has enabled voice mail, you can access your voice mail to check messages or to change your voice mail greeting. If you have unheard messages, the Voice Mail icon displays a number indicating how many messages you have.
Polycom® CX500/600/3000 IP Phone User Guide To join a meeting: 1 From your phone’s Home Screen, select the Calendar icon. 2 From the Today’s Calendar screen, select a meeting, and select Join, as shown next.
Polycom® CX500/600/3000 IP Phone User Guide To access the Settings menu: 1 From your phone’s Home screen, select Menu > Settings. 2 From the Settings screen, select the setting you want to change. To access the general Help for the phone: » From your phone’s Home screen, select Menu > Help. You can also access context-sensitive help from other screens on your phone. To access context-sensitive Help for a specific screen: » From your current screen, select Menu > Help.
Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Polycom® CX500/CX600/CX3000 IP Phone User Guide Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Polycom® CX500/CX600/CX3000 IP Phone User Guide Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interferences received, including interference that may cause undesired operation.
Polycom® CX500/CX600/CX3000 IP Phone User Guide Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. The Polycom CX500 and Polycom CX600 products are rated 24Vdc, 0.5A.
