® ® SoundStation IP IP 4000 SIP for SIP User Guide SoundStation® IP 4000 SIP 2.
Contents Introduction................................................ 1 Parts List.................................................... 1 Installing SoundStation® IP 4000 SIP.............. 2 Connecting Network and Power Source.................................2 Features..................................................... 3 Using SoundStation® IP 4000 SIP................... 4 Placing a Call . .......................................................................4 Answering a Call.............................
Optional Features...................................... 12 Text Messaging.....................................................................12 Presence / Status / Buddy Lists............................................13 Troubleshooting......................................... 15 Safety and Compliance................................ 16 Part 15 Rules........................................................................16 Class B Digital Device or Peripheral.....................................
Introduction Thank you for choosing the SoundStation® IP 4000 SIP. This conference phone provides multi-person audio conferencing capabilities for small to medium conference rooms within a Session Initiation Protocol (SIP) internet protocol telephony system. In this User Guide you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundStation® IP 4000 SIP phone.
Installing SoundStation® IP 4000 SIP The SoundStation® IP 4000 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at www.polycom.com. This section provides basic installation instructions and information for obtaining the best performance with the SoundStation® IP 4000 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator.
Features LED Indicators The LEDs located on the top of your SoundStation® IP 4000 indicate the current status of the phone. Green - Your call is in progress. Flashing green - A call is incoming. Blinking green - Your call is held by the far end. Red - Your call is muted. Blinking red - You have placed the call on hold. Keys Scroll Menu Navigate up or down through displayed lists. Displays a menu of settings and options. Exit Exits from current screen to previous menu. Select Choose a menu item.
Using SoundStation® IP 4000 SIP Placing a Call 1. To obtain dial tone, press the key or the New Call soft key. 2. Dial the desired number. Users also have the option to dial directly from the dial pad without first getting dial tone. Simply enter the number then press the key or press the Dial soft key. In all cases, the active call will appear on the display showing call duration and destination. To obtain the IP address of your phone, press followed by Status, Platform and Phone.
Call Hold and Resume During a call, press the Hold soft key. The call will be placed on hold and this will be indicated on the display. The three LEDs will blink red to indicate that a call is on hold. Press the Resume soft key to retrieve the call. Multiple Calls on Hold If multiple calls are on hold, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call.
Local Conferencing Ending the call on the conference originator’s phone will not end the conference, the other two parties can continue to talk You can create a conference with two other parties using the phone’s local conferencing feature. 1. Place a call to the first party. 2. Press the Confrnc soft key to create a new call (the active call is placed on hold). 3.
Ending a Call Press the key or the End Call soft key. Redial To redial another previously dialed number, press the key, and select Features, Call Lists, Placed Calls. You will see a list of previously placed calls. Choose the number you wish to redial and press Dial. Press to place a call to the last dialed number. Call Forwarding Calls may be forwarded to another extension as follows: To turn call forwarding off: 1.
Time and Date Time and Date is clearly displayed on the SoundStation® IP 4000 SIP phone. If the phone cannot obtain a time and date from the server, the display will flash. Contact your system administrator if either time or date is incorrect. Users have control over the format of the display. Select options which are right for you as follows: 1. Press . 2. Select Settings followed by Basic, Preferences, Time & Date. 3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable. 4.
Call Lists A local list of calls missed, received, and placed is maintained by the phone. Press . Select Features followed by Call Lists, and Missed, Received, or Placed Calls as desired. Call information will be displayed. To quickly view the Missed Calls list from the idle display, press . Choose: 1. Edit to amend the dial string if necessary. 2. Dial to return the call. 3. Info to view information about the call. 4. Save to store the contact to the Contact Directory. 5.
Speed Dial Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed dial entries can be viewed from the idle display by pressing . To assign John to a Speed Dial entry: 3. Enter Speed Dial Index as “1”. This assigns John to the first speed dial entry. 4. Press Save to confirm or to abandon the change then press to return to the idle display. 1. Press , select Features, Contact Directory. 2.
Shared Lines The phone supports shared lines*. A shared line is indicated by a different line icon which is half black and half grey. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. Calls on shared lines can be transferred, put on hold, or can be used to originate a conference. * Shared lines are an optional feature configured on the server and may not be supported on your particular system.
Multilingual Support (Localization) Many languages are supported by the phone. To change language: 3. The display will change to the language of your choice. 4. Exit to the idle display by pressing . 1. Press and select Settings, Basic, Preferences, Language. 2. Scroll through the list of available languages and press the key when the desired language is highlighted. Phone Reboot Periodically, the phone may require a user restart. Reasons for this include accepting a new configuration or new software.
To send a text message: 4. Press the Select soft key to choose from various pre-scripted short messages. OR Press Edit to compose a custom message. Use dial pad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 5. Press Send when finished. 1. Press and select Features, Messages, Instant Messages. 2. Press the New soft key. 3. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.
Del To view and change Presence settings: Menu 1. Press and select Features and Presence. 2. Choose Messages My Status to change your own status. Not DisturbStatus to monitor 3. ChooseDoBuddy the status of the contacts within your buddy list. 4. Choose Privacy List to see which Hold phones are allowed to “watch” your phone abd which phones are blocked from “watching” your phone.
Troubleshooting No Dial-Tone Verify power is correctly applied to the SoundStation® IP 4000 SIP phone: • Check that the display is illuminated. • Make sure that the network cable is inserted properly on the bottom of the phone (try unplugging and reinserting the cable). No Display, Incorrect Display or Bad Contrast Verify power is correctly applied to the SoundStation® IP 4000 SIP phone: • As “No Dial-Tone” above.
No Response from Feature Key Presses Verify phone is in active state: • Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example. • Press followed by Status and Lines to confirm line is actively registered to the server. • Reboot the phone to attempt reregistration to the server.
Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
LAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHO- RIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Limitations of Liability LIMITATION OF LIABILITY.
No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. remove) any product identification, copyright or other notices. Polycom, the Polycom logo design, and SoundStation are trademarks of Polycom, Inc. in the U.S. and various other countries.
Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA ©2007 Polycom, Inc. All rights reserved. Polycom, the Polycom logo design, and SoundStation are registered trademarks and the industrial design of SoundStation are trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. Specifications are subject to change without notice. 1725-06645-001 Rev.
