User Guide for the Polycom® SoundPoint IP® 32x/33x Phone SIP 3.1.3 | June 2009 | 1725-11241-001 Rev.
Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 32x/33x SIP phone.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 32x/33x Phone . . . . . . . . . . . . . . . . . . . .
User Guide for the SoundPoint IP 32x/33x Desktop Phone Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 System Customizations . .
Contents Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Getting Started with Your SoundPoint IP 32x/33x Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 32x/33x phone. The SoundPoint IP 32x/33x provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Parts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone Dial Line 1 Menu Line 2 1 ABC DEF 2 3 Hold 4 5 JKL MNO PQRS TUV WXYZ GHI 7 8 OPER 0 • 1-2 Handset and Handset Cord 6 9
Getting Started with Your SoundPoint IP 32x/33x Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 32x/33x Phone This section describes how to assemble your SoundPoint IP 32x/33x phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Note The AC power adapter is a separate, optional accessory. Your system administrator will provide one if necessary. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.
Getting Started with Your SoundPoint IP 32x/33x Phone Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2. Connect the headset (optional) to the headset jack on the back of the phone. For information on supported headsets, go to www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Note For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320 and 330 phones, a separate Headset Jack Adapter (P/N 2457-11095-001) is required. To purchase the Headset Jack Adapter, contact your reseller. Plug the headset RJ9 jack into the adapter, and then plug the adapter into the 2.5mm port on the right side of the phone as shown below. The headset operates as before.
Getting Started with Your SoundPoint IP 32x/33x Phone 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 450 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4. Align the base stand tabs with their corresponding insertion points on the phone, and then snap the phone into place (as shown).
Getting Started with Your SoundPoint IP 32x/33x Phone register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoint® IP, SoundStation® IP, and Polycom® VVX™ 1500 Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/ VoIP_Technical_Bulletins_pub.
User Guide for the SoundPoint IP 32x/33x Desktop Phone — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF 3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The LED’s indicate the following: — Solid green—An active call is in progress.
Getting Started with Your SoundPoint IP 32x/33x Phone 13. Feature Keys—Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. 15. Speaker—For ringer and hands-free audio output. 16.
User Guide for the SoundPoint IP 32x/33x Desktop Phone • Note Press lists. and or hold and down to scroll through the Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory. • Use the dial pad keys to navigate through and make selections in numbered menu lists.
Getting Started with Your SoundPoint IP 32x/33x Phone The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0. Switch to uppercase by pressing and to lowercase by pressing . Note Pressing the # also allows for URL or IP address entry.
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2 Customizing Your SoundPoint IP 32x/33x Phone You can customize your SoundPoint IP 32x/33x desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 32x/33x phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Configuring Basic Settings To configue basic settings, press , and then select Settings > Basic. You can configure the following basic settings: • The appearance of the time and date • Display contrast • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Directory search You can mute the microphone and adjust the volume using separate keys.
Customizing Your SoundPoint IP 32x/33x Phone 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display contrast. 4. Press the Save soft key to accept changes or 5. Press or to cancel changes.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memory Mode: >> Press twice. Pressing or Answer soft key to receive a call will now connect to the your headset automatically. Headset Hookswitch This feature enables electronic hookswitch support.
Customizing Your SoundPoint IP 32x/33x Phone Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contacts on page 1-3). To change the incoming ring to a desired sound: 1. Press . 2. Select Settings > Basic > Ring Type. 3.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3. Scroll through the list of available languages. 4. Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice. 5. Press or repeatedly to return to the idle display. Directory Search You can configure how the search of the local contact directory is performed. The local contact directory can be searched by first name or last name. To change the directory search parameter: 1. Press . 2.
Customizing Your SoundPoint IP 32x/33x Phone Note Depending on the size of your local contact directory, the reconfiguration may take a few minutes. The phone will restart to set the new directory search mode if you pressed the Yes soft key. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Press the Callers soft key to view the Received Calls list (shown in the following figure). Press figure). to view the Placed Calls list (shown in the following To manage the listed calls: • To return the call: — Press • To return to the previous menu: — Press • . To store the contact to the local contact directory: — Press Note to return the call. to select the entry, then press the Save soft key.
Customizing Your SoundPoint IP 32x/33x Phone You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have access to portions of your corporate directory through your phone. The contacts that you can see are determined by your system administrator. You can palce calls to contacts in your corporate directory. You may be able to add contacts from the corporate directory to your local contact directory.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5. Press to enter a first name. Entry to this field is alphabetic as denoted by . 6. Enter the first name of the contact from the dial pad. 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press to display the next field in the contact’s entry. 9. Repeat steps 4 to 8 to enter the last name of the contact. 10. Repeat steps 4 to 8 to enter a contact number.
Customizing Your SoundPoint IP 32x/33x Phone 14. Press to end contact’s data entry. 15. Press the Yes or Cancel soft keys to accept or cancel changes. 16. Press repeatedly to return to the idle display. Adding Contacts From Call Lists To add a contact to the local contact directory from a call list: 1. Do one of the following steps: a Press the Callers soft key to view the Received Calls list. b Press 2. Use 3. Press to view the Placed Calls list.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Add Contacts From Corporate Directory To add a contact to the local contact directory from the corporate directory: 1. Press the Dir soft key. 2. Press , then press to select the corporate directory. 3. Search for the contact. Refer to Searching For a Contact on page 2-15. 4. Press . The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory.
Customizing Your SoundPoint IP 32x/33x Phone 4. Press to select the entry. 5. Press the Edit soft key. 6. Use and to scroll through the fields, then press to select the field. 7. Make the desired changes. The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected (see step 3).
User Guide for the SoundPoint IP 32x/33x Desktop Phone Deleting Contacts To delete a contact from the local contact directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing 3. Use 4. Press . and to scroll through the list to find the contact. to select the entry. 5. Press the Delete soft key. The contact is deleted from the directory. The next entry in the directory appears. 6. Press repeatedly to return to the idle display.
Customizing Your SoundPoint IP 32x/33x Phone Placing Calls From the Corporate Directory To place a call to a contact in the corporate directory: 1. Press the Dir soft key. 2. Select Corporate Directory. 3. Search for the contact. Refer to Searching the Corporate Directory on page 2-15. 4. Press or lift the handset. Searching For a Contact Searching the Contact Directory To search for a particular contact in the local contact directory: 1. Press the Dir soft key. 2.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Note You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you redisplay Corporate Directory, the last person you viewed will display. If you searched for a person, the results of the last search you submitted will display. To enable this feature, press the Menu key, and then select Settings > Basic > Preferences > Corporate Directory > View Persistency.
Customizing Your SoundPoint IP 32x/33x Phone Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. To set a distinctive ring type for a particular contact: 1. Press the Dir soft key. 2. Use 3. Press and to scroll through the list to find the contact. to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Ring Type field is displayed. 6. Press to edit the Ring Type. 7.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3. Press to select the entry. 4. Press the Edit soft key. 5. Press 6. Press repeatedly until the Auto Reject field is displayed. , and then to change between Disabled and Enabled. 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press repeatedly to return to the idle display. Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party.
Customizing Your SoundPoint IP 32x/33x Phone 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled. 11. Press the Ok or Cancel soft keys to accept or cancel changes. 12. Press Note repeatedly to return to the idle display. Dual-tone multi-frequency (DTMF) signaling is not available while a call is incoming.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed.
3 Using the Basic Features of Your SoundPoint IP 32x/33x Phone Your SoundPoint IP 32x/33x phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, only one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be up to three other calls on hold or in an “Incoming call” or “Ringing” state on a particular line.
User Guide for the SoundPoint IP 32x/33x Desktop Phone To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 32x/33x Phone on page 4-1. Review useful tips about the phone in Before You Use Your SoundPoint IP 32x/33x Phone on page 1-11. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. Note URL or IP dialing is not supported on registered phones. If your phone is intentionally unregistered, the default dialing mode is by URL.
User Guide for the SoundPoint IP 32x/33x Desktop Phone b c With the optional headset connected, dial the desired number using the dial pad. Press . Press . You will hear a dial tone. You can enter the desired number now. Note To permanently enable your headset, refer to Headset Memory Mode on page 2-3. To place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft key to view the Receive Call list. b Press 2. Use to view the Placed Call list. and 3.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Note Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines).
User Guide for the SoundPoint IP 32x/33x Desktop Phone To answer a call using the headset: ¾ Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press soft key. or the Answer Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 2. Press to access the new call. Soft key labels are updated on the display showing Ignore, Answer, and Reject. 3. Answer the incoming call. This places the original call on hold and refreshes the soft key labels. To answer an incoming call on a line configured for multiple Line Keys: Note Use this procedure after the call prompt disappears.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Redialing To redial any call placed from your phone: ¾ Refer to Placing a Call on page 3-2. Placing a Call on Hold During a call, press . This will be indicated on the graphic display by the hold icon as the line indicator. Press icon (one of again or the Resume soft key to resume the call. The active audio , , or ) appears as the line indicator.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the line icon in reverse colors. Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key. Setting Up Conferences You can create a conference with other parties using the phone’s local conference feature.
User Guide for the SoundPoint IP 32x/33x Desktop Phone To set up a conference call using the Join soft key: ¾ When you are in an active call: a If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key. A conference is created with the active call, the call on hold and yourself. b If you have more than one call on hold, use and to switch to the desired call on hold, press the Join soft key.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone To transfer a call: 1. During a call, press Trans soft key. The active call is placed on hold. 2. Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed. Note Access to the local contact directory, corporate directory, or received callers list at this point will be added in a future release. For more information, contact your system administrator. 3.
User Guide for the SoundPoint IP 32x/33x Desktop Phone d Press the Callers soft key to access the Received Call list, use and e Press to access the contact, and then press to access the Placed Call list, use to access the contact, and then press . and . At this point, the call is connected to the number to which you are transferring them. Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding).
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3. Using and then press , select the forwarding type you want to change and . The options are: — Always—For all incoming calls — No Answer—Once all options to accept calls have been taken — Busy—When you are already in a call 4. Depending on your selection: Note a If you select Always, enter a number to forward all future incoming calls to.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Enabling Do Not Disturb Press and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. To disable Do Not Disturb, press not disturb again.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone For other frequently used numbers, you can associate them with a speed dial index. To dial a contact associated with a speed dial index, enter the speed dial index followed by the # key using the dial pad, then press up the handset The Speed Dial list can be accessed by pressing Features > Speed Dial...
User Guide for the SoundPoint IP 32x/33x Desktop Phone To assign a new speed dial key: 1. Press and hold if unassigned. A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press to enter a first name. 3. Enter the first name of the contact from the dial pad. 4. Press the Ok or Cancel soft keys to accept or cancel changes. 5. Press to display the next field in the contact’s entry. 6. Repeat steps 2 to 5 to enter the last name of the contact.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Note Voice Mail is an optional feature configured on the call server and may not be supported on your particular system. For more information, contact your system administrator. Screen options may vary with your application. Voice Mail may be accessible with a single key press.
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4 Using the Advanced Features of Your SoundPoint IP 32x/33x Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 32x/33x phone. This chapter contains instructions on: • SIP-B Automatic Call Distribution • Using Multiple Call Appearances • Using Buddy Lists • Restarting Your Phone To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1.
User Guide for the SoundPoint IP 32x/33x Desktop Phone When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directed to your phone. After you log in (refer to To log into the ACD:), the line icon changes to . You are now considered available and calls will be directed to your phone. After you end a call, the line icon alternates between and showing you are now unavailable.
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 8. Enter your password and press the Login soft key. 9. Press repeatedly to return to the idle display. To log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout... 3. Select Logout. 4. Press repeatedly to return to the idle display. To set ACD agent availability: 1. Press . 2. Select Features > ACD Agent Availabilit... 3. Use and to switch between Available and Unavailable settings. 4. Press 5.
User Guide for the SoundPoint IP 32x/33x Desktop Phone For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Line 1 holding a call from Bob at extension 1701. To answer an incoming call when configured for multiple call appearances: ¾ Do one of the following steps: — Press to put the original call on hold and then answer the incoming call.
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone Using Buddy Lists Your SoundPoint IP 32x/33x phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved. Your phone can “watch” the status of up to 8 other phones or 8 buddies. These other phones form your “buddy list”.
User Guide for the SoundPoint IP 32x/33x Desktop Phone To add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears. 5. Press to select the Watch Buddy field. 6. Use or to switch between Enabled and Disabled settings. When Watch Buddy is enabled, the contact is added to your buddy list.
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4. Press to select the entry. 5. Press Edit soft key. 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access, use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled, you are disallowing the contact from seeing your presence. The default for access is Disabled. 9. Press repeatedly to return to the idle display.
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone To restart the phone: 1. Press . 2. Select Settings > Advanced > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key. The restart process process begins. The process ends when the idle display appears.
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5 Troubleshooting Your SoundPoint IP 32x/33x Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 32x/33x phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 32x/33x phone has no power. Do one of the following: 5-2 • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off.
Troubleshooting Your SoundPoint IP 32x/33x Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 32x/33x phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known working telephone. Check for display updates. • Check if the LAN port is active or inactive. Press the Menu key, and then select Status > Network > Ethernet.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 32x/33x phone is not in an active state. Do one of the following: The screen shows “Network Link is Down”. 5-4 The LAN cable is not properly connected. • Press the keys more slowly. • Check with your system administrator to see if the key has been mapped to a different function or is disabled.
Troubleshooting Your SoundPoint IP 32x/33x Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following: Dial tone is not present on one of the audio modes. • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (try unplugging and re-inserting the cable).
User Guide for the SoundPoint IP 32x/33x Desktop Phone Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following: Outbound or inbound calling is unsuccessful. You turned off the ringer. “Service Unavailable” appears on the screen. 5-6 The user pressed the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from the contact directory when the phone was not registered.
Troubleshooting Your SoundPoint IP 32x/33x Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display flickers. A certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the screen is illuminated.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: You are using a headset and the people you call hear echo. There may be an issue with the echo cancellation feature of your headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide for the SoundPoint IP 330/320 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide for the SoundPoint IP 330/320 Desktop Phone Safety and Compliance (continued) Russian Compliance Regulatory Notices - 4
Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 Numerics 123 icon 2–10 A ABC icon 2–10, 2–15 ACD.
User Guide for the SoundPoint IP 330/320 Desktop Phone I idle display 2–2 inactivity timer 1–12 L language support 2–5 left arrow key, Received Calls shortcut 2–8 M managing buddies 4–5 Microsoft Office Live Communications Server 2005 4–5, 4–7 missed call lists 2–8 multiple call appearances 4–3 multiple calls, hold 3–8 multiple keys per line 2–19 multiple lines call forwarding 3–12 Do Not Disturb 3–14 ring type 2–5 support for 2–18 Voice Mail 3–17 muting microphone 2–7 MyStat 4–5 N navigation guide icon 1–
Index SoundPoint IP 32x/32x difference between phones 1–4 speakerphone.
User Guide for the SoundPoint IP 330/320 Desktop Phone Index – 4
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty provisions.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. 6.2 Warranties Exclusive.
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law.
