User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started
- Complete Initial Setup on macOS
- Complete Initial System Setup on Windows
- Poly Studio P21 Hardware Overview
- Use the Poly Studio P21 Personal Meeting Display Privacy Shutter
- Computer and Cable Requirements
- LED Status Indicators
- Basic Tips for Great Video Conferences
- Advanced Tips for Great Video Conferences
- Accessibility Features
- Using Your Poly Studio P21 Personal Meeting Display
- Default Studio P21 Features
- Download and Install the Poly Lens Desktop App
- Set Poly Studio P21 Personal Meeting Display as the Default Audio and Video Device
- Adjust Speaker Volume
- Mute or Unmute Microphone
- Change Your Audio Device with the Headset Button
- Adjust Vanity Lighting Brightness
- Charge a Device with the Built-In Wireless Charger
- Turn LED Status Indicators On or Off
- Restart Your Device
- Updating Firmware
- Troubleshooting
▪ Windows 10 version 1803 or later
▪ macOS version 10.14.6 or later
Note the following limitations with USB connections:
▪ The cable that came with your device is directional. The side with the USB-C to USB-A adapter
must connect to your computer
.
▪ Using a third-party USB-C to USB-C cable could affect device performance or may not work at all.
▪ Using a third-party USB-C to USB-A adapter may affect video quality.
▪ Connecting your webcam to a USB 2.1 or 2.0 port may prevent you from receiving full 1080p video
from your device.
LED Status Indicators
The device provides an LED below the monitor to help you understand the device’s behaviors. The
following table lists each LED and its associated status.
Basic Poly Studio P21 LED Indicators Status
Indicator Status
Solid white USB is connected, device is powered on, and idle
Blinking blue starting at and expanding from the middle Wireless charger is charging device
Pulsing amber Firmware update in progress
Fluttering or solid green Incoming call
Solid green Device is in a call
Pulsing red A call is on hold
Solid red Audio is muted
Solid sea foam Light increases and decreases as you adjust the
volume. Blinks twice when you reach minimum or
maximum volume
Basic Tips for Great Video Conferences
Use the following basic tips and guidelines to enhance or improve your experiences during video
conferences.
▪
Mount and position the camera so that your eyes are level with the top third of your screen and your
face appears in the middle area of the video stream.
Getting Started
8