USER GUIDE 1 | April 2021 | 3725-87328-001A Poly Studio P21 Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to Polycom Support. Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
Contents Before You Begin................................................................................................2 Audience, Purpose, and Required Skills.............................................................................2 Related Poly and Partner Resources..................................................................................2 Privacy Policy........................................................................................................... 2 Getting Started..............
Before You Begin Topics: ▪ Audience, Purpose, and Required Skills ▪ Related Poly and Partner Resources This guide contains overview information, procedures, and references you can use to perform tasks with your Poly Studio P21 personal meeting display. Audience, Purpose, and Required Skills This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with their Studio P21 personal meeting display.
Getting Started Topics: ▪ Complete Initial Setup on macOS ▪ Complete Initial System Setup on Windows ▪ Poly Studio P21 Hardware Overview ▪ Use the Poly Studio P21 Personal Meeting Display Privacy Shutter ▪ Computer and Cable Requirements ▪ LED Status Indicators ▪ Basic Tips for Great Video Conferences ▪ Advanced Tips for Great Video Conferences ▪ Accessibility Features Before you use your device, familiarize yourself with its features.
Getting Started If you don't select Automatic startup check box, you must restart the DisplayLink Manager app every time you restart or turn on your computer. 10. From inside the DisplayLink Manager app, download and install the Login screen extenstion status tool. If you don't install the Login screen extension status tool, your Studio P21 may not work properly after you restart your computer.
Getting Started Front View Poly Studio P21 Feature Descriptions Ref. Number Feature Feature Description 1 Camera Camera with a privacy shutter that you can manually open or close 2 Ambient light sensor Detects the ambient light level and automatically adjusts vanity lighting brightness 3 Rocket button Play or pause media. 4 Partner button Shows the default partner conferencing application. If there’s no default application, the button is blank.
Getting Started Ref. Number Feature Feature Description 6 Mute button Mute or unmute the microphone during an active call 7 Headset button Toggle between the built-in speakers and microphone and an attached 3.5 mm headset. This button doesn't display if you don't connect a 3.
Getting Started Ref. Number Description 3 USB-A ports 4 USB-C port (you must use the USB-C end of the supplied cable to connect to your device) 5 Security lock 6 Vanity lighting control Related Links Screen Stays Blank After Connecting USB Cord on page 16 Use the Poly Studio P21 Personal Meeting Display Privacy Shutter The Poly Studio P21 personal meeting display provides a built-in physical cover that blocks the camera lens to protect your privacy. Closing the shutter mutes your video.
Getting Started ▪ Windows 10 version 1803 or later ▪ macOS version 10.14.6 or later Note the following limitations with USB connections: ▪ The cable that came with your device is directional. The side with the USB-C to USB-A adapter must connect to your computer. ▪ Using a third-party USB-C to USB-C cable could affect device performance or may not work at all. ▪ Using a third-party USB-C to USB-A adapter may affect video quality. ▪ Connecting your webcam to a USB 2.1 or 2.
Getting Started ▪ Avoid wearing bright colors, all-light or all-dark clothing, or very busy patterns like small checks or narrow stripes. Light pastels and muted colors look the best on the screen. ▪ Preview your video stream before you join a meeting to make sure that you don’t have shadows on your face and that your camera settings are configured correctly. ▪ Speak in your normal voice.
Getting Started ▪ Try to keep dry-erase whiteboards out of the camera field of view. Be aware that other people in the meeting might see what’s written on the whiteboards. Lighting ▪ Close any curtains, drapes, or blinds over your windows. Daylight is a variable light source and can conflict with interior room lighting. ▪ Bright lighting increases the range of in-focus objects, but inappropriate direct lighting might make you look harsh or somber.
Getting Started Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision Accessibility Feature Description Mute and unmute An audible tone plays when you mute and unmute calls. Volume level A matching audible tone plays when you adjust the volume (volume increases or decreases as you adjust volume). Users with Limited Mobility Your personal meeting display includes accessibility features to enable users with limited mobility to use various device features.
Using Your Poly Studio P21 Personal Meeting Display Topics: ▪ Default Studio P21 Features ▪ Download and Install the Poly Lens Desktop App ▪ Set Poly Studio P21 Personal Meeting Display as the Default Audio and Video Device ▪ Adjust Speaker Volume ▪ Mute or Unmute Microphone ▪ Change Your Audio Device with the Headset Button ▪ Adjust Vanity Lighting Brightness ▪ Charge a Device with the Built-In Wireless Charger ▪ Turn LED Status Indicators On or Off ▪ Restart Your Device ▪ Updating Fir
Using Your Poly Studio P21 Personal Meeting Display Set Poly Studio P21 Personal Meeting Display as the Default Audio and Video Device When you use the Poly Studio P21 with a supported application for video calls, you may need to set it as the default audio and video device of your conferencing application. The following is a general procedure that you can refer to. Your conferencing application may use different terms or categories. Procedure 1. Go to your conferencing application's Settings. 2.
Using Your Poly Studio P21 Personal Meeting Display Note: Your call may be put on hold for up to 5 seconds when using the headset button during a Microsoft Teams call. Adjust Vanity Lighting Brightness Adjust the vanity lighting brightness to improve lighting for video conference calls. Procedure » On the side of your personal meeting display, slide your finger up or down the touch pad to increase or decrease brightness.
Using Your Poly Studio P21 Personal Meeting Display Updating Firmware You must use the Poly Lens Desktop app to update your device. For more information on updating your device, see the Poly Lens Desktop App User Guide.
Troubleshooting Topics: ▪ Device Displaying a Black Screen after DisplayLink Firmware Update ▪ Microphone Mute Isn't Synced with Microsoft Teams ▪ Screen Stays Blank After Connecting USB Cord Refer to the following topics to help you diagnose and fix problems while using your device. Device Displaying a Black Screen after DisplayLink Firmware Update After updating the DisplayLink firmware on your computer and connecting your Studio P21 device, the device's screen continues to display a black screen.
Troubleshooting Procedure 1. Plug the USB-C only end of the cable into your Studio P21. 2. Plug the end of the cable with the USB-A to USB-C adapter into your computer.
