User Guide

When I dial from my softphone
application, nothing happens.
Ensure that the headset is the default sound device. The
control panel will launch the sound devices control panel by
going to Control Panels > Sound
Ensure that you are using a compatible softphone
application. For a list of compatible softphones, visit
poly.com/software.
If you are using a wireless headset, ensure your headset is
subscribed to the USB adapter. See subscription instructions
that came with your wireless headset.
Make sure your headset is charged.
Ensure Poly software is installed. To download, visit
poly.com/software.
If the Poly software in not installed and you do not have a
compatible softphone, you must rst press the headset call
button and then use the softphone interface to place/
answer/end calls.
Restart your computer
Speaking and/or listening volume
is too low or too high.
Adjust headset listening volume.
Adjust listening/speaking volume in the computer's sound
control panel/system preferences.
Adjust listening/speaking volumes in the softphone
application.
The sound is distorted or I hear
an echo in the headset.
Reduce speaking and/or listening volume on the computer
using your softphone application.
Point microphone towards chin.
If the distortion is still present, lower the volume dal on the
headset.
If you are using a wireless headset, ensure there is at least 12
inches between the switcher and your computer, and 6
inches between the switcher and your desk phone.
No audio connection to PC.
Unplug USB cable from switcher and then reconnect the
cable. Quit and then restart your PC audio or softphone
application.
I can no longer hear any audio
through my PC Speakers.
For Windows XP systems
• Refer to the "Audio" tab of the "Sounds and Audio Devices"
option in your PC Control Panel
• Under "Sound Playback", change the default setting from Savi
ofce to the PC speakers. Click "OK" to conrm your change.
For Windows Vista and Windows 7 systems
• Refer to the "Sound" option in your PC Control Panel.
• Under the "Playback' tab, change the default settings from
"Speakers Savi Ofce" to your PC speaker. Click "OK" to
conrm your change.
For Mac OS
• Chose Apple menu > System Preferences and click Sound.
Softphone
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