MDA220 USB User Guide
Contents Overview 3 Basics MDA220 3 MDA220 LED Indicators Accessories 5 4 Setup 6 Connect your Headset 6 Desk Phone: Connect and Call 6 Computer: Connect and Call 9 Load software 11 Basics 12 Answer an Incoming Call 12 Place an Outgoing Call 12 Switch Calls 12 Troubleshooting 13 Desk phone 13 Softphone 14 What's in the box Support 16 17 2
Overview Basics MDA220 Front/Top Back 1 2 4 5 6 7 3 1 Computer audio 6 Telephone 2 Desk phone interface cable jack* 7 Power jack* 3 USB headset/ 8 Configuration slide button audio button BT600 Bluetooth Adapter port* 9 4 USB cable (connect to computer) 10 5 Handset lifter/EHS jack* *Accessories not included Bottom 9 switch 8 Listening volume dial 10 Speaking volume dial 4 Be safe Please read the safety guide for important safety, charging, battery and regulatory information before
MDA220 LED Indicators LED LED State Indication Solid green Connected to PC audio (default condition) Flashing green Incoming PC call Flashing yellow Active PC audio on hold Flashing green Incoming desk phone call Solid green Desk phone audio connected Flashing yellow Active phone audio on hold Both icons flashing green for 2 seconds MDA220 is booting up – once complete both LEDs will be off if no headset is connected. If a headset is connected the PC icon will remain lit solid green.
Accessories 1 3 2 4 5 Accessories sold separately at poly.com/accessories 1Electric hookswitch cable Electronically and automatically takes your desk phone handset off hook. Enables remote call answer/end with your headset. 2On-line indicator (OLI) A light that flashes once a call is activated. It allows others to know when you are on a call. 3HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset.
Setup Connect your Headset Connect your Poly/Plantronics supported USB corded headset or wireless USB headset adapter to the MDA220 USB headset port.* NOTE Your headset will continue to function as if it were connected directly to the computer. *For a list of supported headsets and wireless USB headset adapters see poly.com/support Desk Phone: Connect and Call There are three options for connecting the MDA220 to your desk phone.
1 Check Configuration and Make a Test Call If your desk phone has a volume control set it to middle level-volume. 2 On the bottom of the switcher, ensure the configuration slide switch is set to "A", the listening volume dial is set to 3 and the speaking volume is set to "2". 1 Remove the handset from the desk phone cradle (or if you connected your MDA220 product to the headset connection on the bottom of the phone, press the headset button on your phone).
1 Desk Phone Plus HL10 and Power Supply (sold separately) Plug one end of the power supply into the power supply jack on the back of the MDA220 and the other end into a working power outlet. USE 2 Firmly press the handset lifter power cord into the handset lifter jack. 3 While wearing your headset, slide the handset lifter arm until the lifter base touches the side of the phone. 4 Slide the lifter up to where it nearly touches the handset earpiece.
1 If You Do Not Hear a Dial Tone If you do not hear a dial tone, raise the lifter height switch to the next highest position. 2 Repeat steps 3 through 6 above as necessary until you hear a dial tone. 3 When you hear a dial tone, secure the lifter as described in steps 7 through 9. Additional parts (If required) Use the extender arm when the headset lifter needs additional stability lifting and returning headset to cradle. 1 2 Extender Arm Slide extender arm onto lifter.
2 While wearing headset, dial test call from computer softphone. 3 End call by pressing the computer talk button on the MDA220. NOTE Some softphones require the installation of Poly software to enable device call control functionality. Download: poly.
Load software Customize your device behavior through advanced settings and options with Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/software. NOTE Device settings and updates are also available in Plantronics Hub App.
Basics Answer an Incoming Call The easiest way to answer an incoming call from the desk phone or computer is to press the flashing LED (desk phone or computer) talk button when you hear an incoming call. Alternatively you can answer an incoming call by pressing the headset in-line control button if the headset is so equipped. NOTE Remote answer/end capability for the desk phone requires the use of an EHS cable or HL10 lifter. Visit poly.com/accessories for more information.
Troubleshooting Desk phone I can't hear a dial tone in the headset. Adjust the configuration with on the switcher until a dial tone is heard. Fine tune the listening volume with the headset volume button. If the volume is still too low, adjust the listening volume dial on the switcher. Make sure the lifter is lifting the handset high enough too operate the hookswitch; set to a higher setting if necessary. If you are using a wireless headset, ensure your headset is subscribed to the USB adapter.
Softphone When I dial from my softphone application, nothing happens. Ensure that the headset is the default sound device. The control panel will launch the sound devices control panel by going to Control Panels > Sound Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit poly.com/software. If you are using a wireless headset, ensure your headset is subscribed to the USB adapter. See subscription instructions that came with your wireless headset.
• Click output, and then select "Internal Speakers" or your speaker choice. My MDA disappeared from the Hub interface. If you are using Windows 8 or above you will not see the MDA in Hub. Use the MDA wall power plug to update your firmware. My MDA died after I attempted to download the updates using DFU. If you are using Windows 8 or above, plug a wall power adapter into the MDA220 USB and then proceed to update your firmware via our Poly software.
What's in the box MDA 220 Audio Switcher Telephone Interface Cable 16
Support NEED MORE HELP? poly.com/support Manufacturer: Plantronics, Inc. Plantronics B.V. Plantronics Ltd. 345 Encinal Street Scorpius 171 Building 4, Foundation Park Santa Cruz, CA 95060 2132 LR Hoofddorp Cannon Lane, Part 1st Floor United States Netherlands Maidenhead, SL6 3UD United Kingdom © 2022 Poly. All trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 207844-06 01.
