User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started
- Logging In to and Locking Your Phone
- Logging In to Your Poly CCX Phone
- Locking Your Phone
- Audio Calls
- Use the Handset, Headset, or Speakerphone
- Placing Audio Calls
- End an Audio Call
- Answering Audio Calls
- Decline an Incoming Call
- Holding and Resuming Calls
- Calling Contacts from Directories
- Placing Intercom Calls
- Managing Multiple Calls
- Transferring Calls
- Mute the Microphones
- Unmute the Microphones
- Call Precedence and Preemption
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls Remotely with Broadworks Server
- Ignoring or Rejecting Incoming Calls
- Recording Audio Calls
- Video Calls
- Conference Calls
- Shared Lines
- Call Lists and Directories
- Accessing, Sending, and Broadcasting Messages
- Poly CCX Phone Settings
- Password Required to Access Basic Settings
- Set the System Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Clear Call Logs and Contacts
- Restrict Call Log and Contact Uploads
- Phone Applications
- Connecting Bluetooth and USB Devices
- Connecting to a Wireless Network
- BroadSoft Features
- BroadSoft Directories
- Managing BroadSoft UC-One Favorites and Contacts
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
- Ribbon Communications Features
- Maintaining Your Phone
- Troubleshooting
Your personal profile is no longer accessible, and the phone displays the default host profile.
Log In to a Guest Automatic Call Distribution Phone
Log in to your Automatic Call Distribution (ACD) account after you log in as a guest on a host phone.
Your system administrator enables Flexible Seating with the ACD on your phone.
Note: When you log in to a host phone as a guest user, the Use Host softkey isn’t available.
If your system administrator enables Hoteling, you don’t need to log in as a guest before you log in to
your ACD account.
On a guest ACD phone, answer incoming calls from call center customers, update your presence status,
view incoming call center information, and transfer calls.
Procedure
» Do one of the following:
• If you see the Agent Sign In screen, sign in.
• If you don’t see the
Agent Sign In screen, press the ASignIn softkey or go to Settings >
Features > Agent Sign In > Sign In.
Log Out of a Guest ACD Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
Procedure
» Select the ASignOut soft key or navigate to Settings > Features > Agent Sign In > Sign Out.
The phone displays the default guest profile.
Sign In Using Your BroadSoft UC-One Credentials
You can enter your BroadSoft UC-One credentials on your phone and view your line registered with the
BroadWorks server.
Your system administrator provides your BroadSoft UC-One credentials.
Procedure
1. Go to Settings > Basic > UC-One Credentials.
2. Enter the Server Address.
3. Enter your user name.
4. Enter your password.
Sign In to Microsoft Exchange Using the Local Interface
Sign in to your Microsoft Exchange account on the phone’s local interface to access your calendar and
contact lists.
Before you can sign in to your Exchange account, your system administrator must configure the phone to
integrate with your Exchange server.
Logging In to and Locking Your Phone
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