User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started
- Logging In to and Locking Your Phone
- Logging In to Your Poly CCX Phone
- Locking Your Phone
- Audio Calls
- Use the Handset, Headset, or Speakerphone
- Placing Audio Calls
- End an Audio Call
- Answering Audio Calls
- Decline an Incoming Call
- Holding and Resuming Calls
- Calling Contacts from Directories
- Placing Intercom Calls
- Managing Multiple Calls
- Transferring Calls
- Mute the Microphones
- Unmute the Microphones
- Call Precedence and Preemption
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls Remotely with Broadworks Server
- Ignoring or Rejecting Incoming Calls
- Recording Audio Calls
- Video Calls
- Conference Calls
- Shared Lines
- Call Lists and Directories
- Accessing, Sending, and Broadcasting Messages
- Poly CCX Phone Settings
- Password Required to Access Basic Settings
- Set the System Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Clear Call Logs and Contacts
- Restrict Call Log and Contact Uploads
- Phone Applications
- Connecting Bluetooth and USB Devices
- Connecting to a Wireless Network
- BroadSoft Features
- BroadSoft Directories
- Managing BroadSoft UC-One Favorites and Contacts
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
- Ribbon Communications Features
- Maintaining Your Phone
- Troubleshooting
Check the Status of the Calendar
Issues with the phone’s connection to the Microsoft server may cause calendar problems. Without a
functioning connection, you may not see the Calendar icon on the
Home screen or you may not receive
meeting reminders.
Procedure
1. Go to Settings > Calendar.
2. From the Calendar screen, select Connect.
Ribbon Communications Address Book
If you are having issues accessing the Global Address Book (GAB), you can view the status of the GAB
in the Status menu on your phone and contact your system administrator for further troubleshooting help.
Procedure
» On your phone, navigate to Settings > Status > Global Address Book.
The status information and the server URL for the GAB are displayed.
View the Status of the Personal Address Book
You can view the status of the Personal Address Book on your phone to determine any issues with the
PAB. Contact your system administrator for further troubleshooting help.
Procedure
» Navigate to Settings > Status > Contact Directory.
The following information is displayed:
• Status
• Server Control Method
• Server URL
• Registration Index and User ID
Polycom Desktop Connector
If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for
possible solutions to common problems.
Common PDC Problems and Solutions
Issue Corrective Action
The computer and phone cannot establish a
connection.
Verify the Polycom Desktop Connector settings on your
phone. You may need to reboot your phone or press
the Reconnect
soft key.
Troubleshooting
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