User Manual

• Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
• Reduce speaking and/or listening volume on the computer using
your softphone application.
• Point microphone towards your chin.
• If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.
For Windows 10 and Windows 8 systems
• Go to Start > Control Panel > Sounds and Audio Devices > Audio >
Sound Playback and change the default setting from your headset
to your PC speakers. Click “OK” to confirm your change.
For Windows Vista and Windows 7 systems
• Go to Start > Control Panel > Sounds > Playback and change the
default setting from your headset to your PC speakers. Click “OK”
to confirm your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker
choice.
No audio connection to PC.
• Unplug USB and power cables from base. Reconnect power cable
first. Wait for power LED to illuminate, then reconnect USB cable.
Quit and then re-start your PC audio or softphone application.
My audio is cutting out during
softphone calls.
• You may be experiencing Bluetooth density problems. Connect
your headset directly to your computer. See Corded mode (audio
over USB).
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