User Manual

• If your speaking volume is too low for your listener in this position,
adjust the position of the headset to make sure the microphone is
as close as possible to your mouth.
People I talk to can hear a buzz in
the background.
• Move the base further away from your phone. See Position Your
Base.
• If the base power supply is plugged into a power strip, plug it into
the wall directly.
The handset lifter is installed but
does not lift the handset.
• Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
I can’t hear my desk phone dial tone
in the headset.
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default A works for most phones.
ATTENTION Use configuration D for Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone
button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
When I dial from my softphone
application, nothing happens.
• Ensure your headset is charged.
• Ensure your headset is paired to the base. See Pair again to base.
• Ensure that Plantronics Hub for Windows and Mac software is
installed. To download, visit plantronics.com/software.
• Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
• If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base's Audio button
and then use the softphone interface to place/answer/end calls.
• Ensure that the headset is the default sound device by going to
your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
• Restart your computer.
Speaking and/or listening volume is
too low or too high.
• Adjust headset listening volume with volume button.
• Adjust listening/speaking volumes in the computer’s sound control
panel/system preferences.
Desk phone
Softphone
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