PLANTRONICS + POLYCOM.
Contents Overview 3 Headset overview 3 Base overview 4 Accessories 4 Hook up your system 5 Desk phone setup details Position Your Base 7 5 Pair 8 Pair again to base 8 Pair to mobile device 8 Pair mode 8 Fit and charge 9 Wear on the right or left 9 Charge 9 Check headset battery status Load software 9 10 The Basics 11 Power on your headset 11 Adjust volume 11 Make, answer, end calls 11 More Features 13 Play or pause audio 13 Voice assistant (smartphone feature) 13 Enable and use Amazon Alexa (smartphon
Overview Headset overview Siri Google Assistant™ 1x Amazon Alexa* 1x :02 2x 3x LEDs Mute/unmute Alexa Smartphone feature: Voice assistant (*requires app) Power Bluetooth® pairing Charge port Volume Call Siri®, Google Assistant™ Smartphone feature: Default voice assistant Play/pause** Next track** Previous track** NOTE **Functionality varies by application. May not function with web-based apps.
Base overview 1 234 5 6 7 8 9 12 10 11 1 Computer button 2 Bluetooth LED 3 Desk phone button 4 Charging LED 5 USB port 6 Power jack 7 Handset lifter jack 8 Telephone interface cable jack 9 Headset Bluetooth pairing button 10 Desk phone listening volume 11 Desk phone speaking volume 12 Desk phone configuration switch Accessories 1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset.
Hook up your system Using the diagram, connect your headset system. HEADSET PORT plantronics.com/software Plantronics Hub for Windows/Mac OR NO HEADSET PORT Desk phone setup details Choose a desk phone setup A, B, C or D and connect cables.
USE • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box • Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone • Adjust the configuration switch on the bottom of the base to default A, which works for most phones. Use configuration D for Cisco phones.
USE • Adjust the configuration switch on the bottom of the base to default A, which works for most phones. Use configuration D for Cisco phones. Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems. NOTE Headset cradle may vary, but function is the same.
Pair Pair again to base Your headset comes pre-paired to the base. To pair again: 1 Slide and hold the headset Power blue. switch away from the off position until the LEDs flash red and 2 Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.
Fit and charge Wear on the right or left To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth. IMPORTANT For true stereo sound, wear the boom on your right side. Charge Check headset battery status Before first use, charge your headset for a minimum of 20 minutes by placing it in the cradle.
Load software Plantronics Hub is an invaluable headset tool. NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality. • Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software. • Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store or Google Play.
The Basics Siri Google Assistant™ 1x Amazon Alexa* Power on your headset To turn on the headset, slide the Power Adjust volume 1x :02 2x 3x button. • Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+) and down (-) controls. • Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust the speaking volume on the bottom of the base. If your caller's voice is too loud/quiet on a desk phone call, adjust the listening volume.
Hold a call To hold an active call or resume a held call: • Press the headset Call button for 2 seconds. • Computer or desk phone: Press the corresponding base Audio button flashes red when a call is on hold. button for 2 seconds. The NOTE 2 desk phone calls can be put on hold only from your desk phone. Switch between calls (flash) To switch between calls: • Press the headset Call button for 2 seconds. • Computer or desk phone: Tap the corresponding Audio button on the base.
More Features Play or pause audio Tap the Call button to pause or resume streaming audio. NOTE Functionality varies by application. May not function with web-based apps. Track selection Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track. NOTE Functionality varies by application. May not function with web-based apps. Fast forward/rewind Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to rewind.
Corded mode (audio over USB) If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode. 1 Disconnect your Bluetooth USB adapter from your computer 2 Connect your headset directly to your computer with the provided 1.5 m USB cable 3 Power off your headset to use density-friendly corded mode NOTE Your headset battery charges while in corded mode.
Troubleshooting Headset I can’t hear a dial tone in the headset. • Make sure your headset is charged. • Make sure your headset is paired to base. See Pair again to base. • Press the base's corresponding Audio button. • Adjust the configuration switch (A--F) on the bottom of the base until a dial tone is heard. The default A works for most phones. ATTENTION Use configuration D for Cisco phones. Cisco phones connected with EHS cable use configuration A.
• If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth. People I talk to can hear a buzz in the background. • Move the base further away from your phone. See Position Your Base. • If the base power supply is plugged into a power strip, plug it into the wall directly. Desk phone The handset lifter is installed but does not lift the handset.
• Adjust listening/speaking volumes in the softphone application. The sound is distorted or I hear an echo in the headset. • Reduce speaking and/or listening volume on the computer using your softphone application. • Point microphone towards your chin. • If the distortion is still present, lower the volume on the headset. I can no longer hear any audio through my PC Speakers.
Support NEED MORE HELP? plantronics.com/support Plantronics, Inc. Plantronics B.V. 345 Encinal Street Scorpius 171 Santa Cruz, CA 95060 2132 LR Hoofddorp United States Netherlands © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. 215647-06 11.
