Users Manual

Warranty and Service
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15 Warranty and Service
Warranty:
Stryker Endoscopy warrants this product against defects in both materials and
workmanship to the registered owner at the time of purchase. All components are
covered by the warranty for a period of one year from the date of purchase.
This warranty does not apply to any unit which has been subject to misuse, neglect,
improper installation or that which has been altered, adjusted, or tampered with
by any person other than Stryker Endoscopy authorized personnel.
If upon examination by authorized service personnel, it is determined that the mal-
function is due to misuse or abuse, warranty provisions will not apply. An estimate
of the cost of repair work will be given to the customer prior to servicing and re-
pairing the unit.
The customer is responsible for returning the defective equipment to the factory at
his or her own expense. Stryker Endoscopy or its representative will service the
unit, repair or replace any defective parts thereof, and return the unit.
If, upon examination, it is determined that the fault has been caused by misuse or
abnormal conditions of operation, the repairs will be billed to the customer as out-
of-warranty repairs.
Instruments repaired under Stryker Endoscopy’s standard repair program will be is-
sued a thirty-day warranty against defects in both materials and workmanship,
provided the original warranty period has passed. Instruments submitted due to
defects in materials and workmanship during the warranty period will be repaired
at no charge to the customer.
The warranty as set forth herein is exclusive and in lieu of all other warranties,
remedies, obligations and liabilities of Stryker Endoscopy Inc., expressed or implied,
including the implied warranties of merchantability and fitness for use and of con-
sequential damages. These products are being sold only for the purpose described
herein, and such warranty only runs to the purchaser. In no event shall Stryker En-
doscopy be liable for any breach of warranty in any amount exceeding the pur-
chase price of the product.
No agent, employee or representative of Stryker Endoscopy has the authority to
bind the Company to any other warranty, affirmation, or representation concern-
ing this instrument.
This warranty is valid only to the original purchaser of Stryker Endoscopy products
directly from Stryker Endoscopy or from a Stryker Endoscopy authorized agent. The
warranty cannot be transferred or assigned by the original purchaser.
Service and Claims:
CAUTION!
Superfluous service
Do not attempt any service not outlined in this intructions for use.
If service is needed either during or after the warranty period:
• Contact Stryker Endoscopy at
1-800-624-4422
or phone your local Stryker Endo-
scopy sales representative.
• Package all the components carefully in the original shipping container if pos-
sible.
• Ship the device, prepaid and insured to:
Stryker Endoscopy Customer Service
Attention: Repair Department
5900 Optical Court
San Jose, CA 95138
For service outside of the United States, visit our website at
www.stryker.com
for
the appropriate service address.
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