Warranty

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PLY GEM PERFORMANCE COLLECTION
SHUTTERS, DESIGNER ACCENTS, MOUNTING BLOCKS & VENTS WARRANTY
OTHER LIMITATIONS
1. This Warranty covers only genuine Ply Gem Louvered, Raised Panel and Board & Batten Shutters, Vents, Mounts, Mantels and
Door Surrounds. It is your responsibility to verify that the products installed are our Products. It is a good idea to retain your
proof of purchase in case it is needed if you submit a warranty claim.
2. Replacement products may differ in gloss and/or color from Products originally installed on the Property, and Ply Gem shall not
be responsible or liable as a result of such variance.
3. We reserve the right to discontinue or change any of our products, including design and color changes, at any time and without
notice or liability. If, for any reason, Products of the type originally installed are no longer available from us at the time you make
a warranty claim, we may substitute another product determined by us to be of comparable quality and/or price and shall not
be liable as a result of any difference.
4. There are no warranties on these Products other than as set forth in this Warranty, and no dealer, contractor, applicator,
distributor or other is authorized to change or add to this Warranty. We are not liable to you for a breach of any other written or
oral express warranties, such as those, if any, given to you by dealers, contractors, applicators, or distributors of the Products.
You agree that no action or inaction of Ply Gem shall constitute a waiver.
5. THIS IS THE SOLE WARRANTY FOR THE PRODUCTS, AND ALL OTHER WARRANTIES, INCLUDING OF MERCHANTABILITY
AND FITNESS FOR PURPOSE, ARE DISCLAIMED AND EXCLUDED. THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REMEDIES OR CLAIMS, IRRESPECTIVE OF SOURCE AND
PLY GEM’S NEGLIGENCE. WE EXCLUDE AND IN NO EVENT SHALL WE BE RESPONSIBLE FOR ANY LOSS OF USE, LOST
PROFIT, DIMINUTION IN VALUE, CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR INCIDENTAL DAMAGES
OF ANY KIND. UNDER NO CIRCUMSTANCE SHALL WE BE LIABLE FOR AN AMOUNT EXCEEDING THE PURCHASE PRICE
OF THE AFFECTED PRODUCT. COURSE OF DEALINGS, CUSTOM AND USAGE, STATEMENTS, LABELS, ADVERTISING AND
PRODUCT REPRESENTATIONS OF ANY KIND SHALL NOT EXPAND THE SCOPE OF THIS WARRANTY.
6. Where these limitations are prohibited or otherwise altered by mandatory legal provisions, the warranty shall remain effective
to the full extent of the law. This Warranty gives you specific legal rights. You may also have other rights which vary from state
to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
7. Ply Gem Products are often designed and tested in accordance with required standard procedures established by industry
associations. These measure performance of sample products in a laboratory-type setting. To pursue consistency, Ply Gem
manufactures its products for sale utilizing the same methods and materials as in fabrication of a product for testing. All
product components and manufacturing processes, however, involve an inherent range of tolerance. These and other factors
can result in some variance among individual product performance.
THESE DEFINITIONS APPLY TO THE TERMS USED:
EXCESSIVE FADE means a change in the color of any product in excess of a Delta E of seven (7) Hunter units, as determined by us,
following the initial installation of the product, provided that any uneven or abnormal fade distribution is not due to a buildup or
accumulation of stains, dirt, mold, mildew, or any other deficiency caused by the lack of at least annual preventative maintenance by the
homeowner as such annual preventative maintenance is described in the Ply Gem Installation Manual.
PURCHASE AND INSTALLATION PRICE means the sum of (a) the total original cost of the product that is defective or otherwise being
replaced, plus (b) the total original cost of labor for the installation of product that is defective or otherwise being replaced. If we cannot
determine these amounts from original documents, we will compute the purchase and installation price using (i) our suggested retail
price in effect at the time of the installation for the cost of material, (ii) labor rates prevailing in the area where the building is located at
the time of installation and (iii) an estimated installation time for the cost of labor.
PRODUCTS means designer accents manufactured by Ply Gem.
WEATHERING means changes caused by exposure to sunlight, rain, air pollution, variations in temperature and other atmospheric
conditions.
HOW DO YOU REGISTER YOUR WARRANTY?
For all Ply Gem materials used on this installation project, one Application for Warranty Registration must be completed and mailed
within 30 days after original installation has been completed. Please mail it to Ply Gem, Ply Gem Warranty Registration Department,
P.O. Box 110100, Pittsburg, PA 15232. Failure to register the Warranty will not void the Warranty, but registration of this Warranty confirms
the date of purchase of our Products and assists Ply Gem in processing any Warranty claim you might have. This confirmation is of benefit
to you, especially if your original proof of purchase is lost.
HOW DO YOU TRANSFER YOUR WARRANTY?
You and subsequent Property owners may transfer this Warranty by providing written notice to us within 30 days after the date of
transfer of ownership. The notice should include the Warranty registration number (if available), the address of the Property, the name
and mailing address (if different) of the new owners and the date of transfer. The notice should be sent to Ply Gem, Ply Gem Warranty
Transfer Department, P.O. Box 110100, Pittsburg, PA 15232. Failure to notify Ply Gem will not void the Warranty, but the notice will assist
Ply Gem in processing any warranty claim. Warranty coverage upon transfer is as described in detail above. Upon any transfer of the
property, your obligations become the obligations of the new Property owners.
HOW DO YOU SUBMIT A WARRANTY CLAIM?
You must submit your claim in writing to us within the warranty period and within a reasonable period of time after the defect is
discovered. To initiate a claim, you should contact our warranty services number at [phone] to receive a Warranty claims packet.
If you would like to submit a claim request in writing, please provide the following information: a description of the claimed defect and the
date the defect was discovered; the Warranty registration number (if available); the date of original installation; and your name, address
and phone number. Written claims should be sent to Ply Gem, Ply Gem Warranty Claims Department, 303 West Major St, Kearney, MO
64060 or fax your information to [phone]. Ply Gem will provide notification of any additional information and physical evidence
that may be required to process your claim.
When a sample is required, it must be sent at the homeowner’s expense. In the event the claim is approved and the homeowner wants the
sample returned, there will be a $25 handling fee.
Ply Gem shall have no obligation whatsoever without proper notice and an opportunity to respond. Upon proper notice, Ply Gem shall be
afforded the opportunity to inspect or take other action necessary to formulate a response.
ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN AUTHORIZATION FROM PLY GEM WILL VOID THIS
WARRANTY.
FACTS ABOUT THE INSTALLATION OF PLY GEM PERFORMANCE COLLECTION LOUVERED, RAISED PANEL
AND BOARD & BATTEN SHUTTERS, MOUNTING BLOCKS AND VENTS, DESIGNER ACCENTS.
We designed and manufactured Ply Gem Louvered, Raised Panel and Board & Batten Shutters, Vents, Mounts, Mantels and Door
Surrounds to perform best when installed by qualified applicators. While Ply Gem does not assume responsibility for installation of its
products, it does keep installers informed on new techniques and provides detailed installation instructions on all of its products. We
frequently update our installation manuals with new and improved methods of application. You should discuss any product adjustments
with the dealer or applicator who did the work. These adjustments can best be made by the original dealer or applicator, since he or she
is most familiar with your particular installation.
PLY GEM PERFORMANCE COLLECTION
CEDAR DIMENSIONS
™
WARRANTY