Data Sheet

46
47
Manufacturer’s Warranty
i-SENS, Inc. warrants that the CareSens II Meter shall be free of
defects in material and workmanship in normal use for a period
of five (5) years. The meter must have been subjected to normal
use. The warranty does not cover improper handling, tampering,
use, or service of the meter. Any claim must be made within the
warranty period.
The i-SENS company will, at its discretion, repair or replace a
defective meter or meter part that is covered by this warranty.
As a matter of warranty policy, i-SENS will not reimburse the
consumer’s purchase price.
Obtaining Warranty Service
To obtain warranty service you must return the defective meter
or meter part along with proof of purchase to your nearest i-SENS
Authorized Warranty Station.
Warranty Information
The display is blank even after inserting a test strip.
Check whether the test strip is inserted with the contact •
bars facing up. Check if the strip has been inserted
completely till the end.
Check whether the batteries are inserted with the '+’ side •
facing up.
Replace the batteries.•
The test does not start even after applying the blood sample on
the strip.
Check test strip confirmation window for adequate blood •
sample.
Repeat test with a new test strip.•
The test result doesn't match your expectation.
Ensure test strip bottle and meter code numbers match. •
Repeat the test with a new test strip.
Make sure the blood sample was applied in time. Repeat •
the test with a new test strip.
Draw the blood sample from another fingertip or alternate •
site. Repeat the test with a new test strip.
Check the validity period of the test strip.•
Check the meter.•
General Troubleshooting