Datasheet

Appendix D: Customer Service and

Warranty

If you encounter problems with your network camera, please review the

installation instructions and troubleshooting suggestions contained in this

guide.

For further assistance call our customer support phone number listed on the

last page of this guide. One of our representatives will be happy to assist you

from Monday through Friday in office working hours as shown below:

Europe 9:00 a.m. – 5:30 p.m. (CET)

Other Countries or Areas 9:00 a.m. – 6:00 p.m. Taiwan Time

To avoid delays, please have the following information available before calling:

• Network camera name and model number

• Network camera serial number (Located at the bottom of the network

camera)

• A detailed description of the problem

• Your computer manufacturer and its model number

• The speed of your CPU (Pentium 133, etc.)

• Your current operating system and BIOS (optional)

• Name of software package(s), version or release number and

manufacturer of the software

• Other USB devices installed