Specifications

26
Table 7 - Troubleshooting Procedures
Problem Possible Cause Solution
1. Capacity display stays at
9999 even through there is
water usage.
a. Total system capacity was calculated to
be a value greater than 9999.
a. As the water usage continues, the remaining
capacity will drop below 9999 and then other
values will be shown.
2. Control does not respond to
REGEN button.
a. Button is not active in the programming
mode.
a. Refer to the Regeneration section.
3. Control does not display
time of day.
a. Transformer unplugged.
b. No electric power at outlet.
c. Defective transformer.
d. Defective circuit board.
a. Connect power.
b. Repair outlet or use working outlet.
c. Replace transformer.
d. Replace control.
4. Control does not display
correct time of day.
a. Outlet operated by a switch.
b. Power outages.
a. Use outlet not controlled by switch.
b. Reset Time of Day and replace battery.
5. Now water flow display
when water is flowing (colon
does not blink).
a. Bypass valve in bypass position.
b. Meter probe disconnected or not fully
connected to meter housing.
c. Restricted meter turbine rotation due to
foreign material in meter.
d. Defective meter probe.
e. Defective circuit board.
a. Shift bypass valve into service position.
b. Fully insert probe into meter housing.
c. Remove meter housing, free up turbine and
flush with clean water. Turbine should spin
freely. If not, refer to the Water Meter
Maintenance section.
d. Replace control.
e. Replace control.
6. Control display is frozen at
Regen Time Remaining.
a. Back to back regenerations were
requested.
a. Refer to Manual Regeneration section.
7. Control regenerates at the
wrong time of day.
a. Power outages.
b. Time of day set incorrectly.
c. Time of regeneration set incorrectly.
a. Reset time of day to correct time of day and
replace battery.
b. Reset time of day to correct time of day.
c. Reset time of regeneration.
8. Cam Gear stalled in
regeneration cycle.
a. Motor not operating.
b. Motor runs backwards.
c. No electric power at outlet.
d. Incorrect voltage or frequency (Hz).
e. Broken gear.
f. Defective switch.
g. Binding of cam gear.
h. Water pressure greater than 125 psi
during regeneration.
i. Defective circuit board.
a. Replace motor assembly.
b. Replace motor assembly.
c. Repair outlet or use working outlet.
d. Replace timer and/or transformer with one of
correct voltage and frequency (Hz).
e. Replace gear.
f. Replace switch.
g. Remove foreign object obstruction from
valve discs or cam gear.
h. Install pressure regulator to reduce pressure.
i. Replace control.
9. Continuous regeneration.
Cam gear does not stop at the
end of regeneration.
a. Defective switch. a. Replace switch.
Problem Possible Cause Solution