Use and Care Manual

STATEMENT OF LIMITED PRODUCT WARRANTY

Limited Warranty Coverage

For Plumber’s Direct product(s) Softeners and Tank filters. The products are warranted to be free from defects in material and/or

workmanship under normal use and service for the following:

The Resin/Media tank and Brine tank (if applicable), will carry a ten (10) year warranty from the date of shipment. The valve body

will also carry a (10) year warranty. The Media will carry a five (5) year warranty on municipal water, and a one (1) year warranty on

well water. The electrical will carry a five (5) year warranty. Any replacement product(s) provided by Plumber’s Direct pursuant to

this Limited Warranty will be warranted only for the remainder of the original limited warranty period or thirty (30) days from the date

of shipment, whichever is longer.

The following are specifically excluded from the Limited Warranty coverage provided herein:

• Defects or problems not reported to Plumber’s Direct during the applicable warranty period.

• Any products manufactured by other companies that are used in connection with Plumber’s Direct product.

• Problems resulting from the alteration, modification, misuse, abuse, neglect, improper care, maintenance or negligent use,

including but not limited to unprotected outdoor installation of any Plumber’s Direct product.

Procedure for Obtaining Limited Warranty Coverage

In order to obtain the benefits of this Limited Warranty, defective part(s) and/or product(s) must be returned to Plumber’s Direct as

soon as possible after discovery of the defect, but not later than the expiration date of the warranty period provided in this Limited

Warranty. The Technical Service Department at Plumber’s Direct will issue a Warranty Return Authorization (WRA) number for the

defective part(s) or product(s) which must be clearly marked on the outside of the package being returned. Packages must be

shipped freight prepaid, along with a letter stating the part number, serial number, if any, the date of purchase of the item which is

claimed to be defective and a brief description of the problem detected. Plumber’s Direct is not responsible under this Limited

Warranty for any cost incurred for shipping or transportation in connection with the return of the part(s) or product(s).

Repair or Replacement

Upon receipt of the product and warranty claim, Plumber’s Direct will verify the reported failure and determine if the part(s) or prod-

uct(s) is/are covered by this Limited Warranty. If this Limited Warranty applies, Plumber’s Direct will, at its option, repair or replace

the part(s) or product(s).

No Liability for Consequential Damages

Unless otherwise required by applicable law, Plumber’s Direct shall not be liable for any damages whatsoever (including without limi-

tation, loss time, inconvenience, expenses such as telephone calls, labor or material charges incurred in connection with the

removal or replacement of the part(s) or product(s), special, incidental, consequential, or indirect damages for personal injury, loss of

business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability

to use the defective part(s) or product(s), even if Pliumber’s Direct has been advised of the possibility of such damages. Plumber’s

Direct entire liability under any provision of this Limited Warranty shall be limited to the amount actually paid for the part(s) or prod-

uct(s).

NOTE: Because some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above

limitation or exclusion may not apply.

No Other Warranties:

Plumber’s Direct specifically disclaims all other warranties, either express or implied, including, but not limited to implied warranties

of merchantability and fitness for a particular purpose, with regard to the part(s), product(s) and/or any accompanying written materi-

als. This limited warranty gives you specific legal rights. You may have other rights that vary from state/jurisdiction to state/jurisdic-

tion.

Toll Free number

1-800-811-3504