Use and Care Manual

22
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE SOLUTION
1. Hard (untreated)
water to service
1. Open bypass valve.
3. The valve is in regeneration.
4. Excessive water use.
5. Change in raw water hardness.
6. The unit fails to regenerate.
7. The valve fails to draw brine.
8. Decreasing exchange capacity of resin.
9. No salt in the brine tank.
10. Leak between rotor and seal disk.
1. Faulty electrical supply.
2. The control is not set properly.
3. The drive motor is defective.
4. The flow meter is defective.
5. The computer board is defective.
6. The microswitches are defective. 6. Replace the microswitches.
5. Replace the computer board.
4. Replace the flow meter.
3. Replace the drive motor.
2. Verify the correct regeneration schedule and
reset the control.
1. Check the electrical items (fuse, transformer).
11. Leak at the riser tube.
12. The valve body and timer are out of
synchronization.
12. Synchronize the valve body and timer.
11. Verify that the riser tube is seated correctly
and is not cracked.
10. Check the rotor and seal disk; replace if
necessary.
9. Add salt to the brine tank.
8. Clean or replace the resin bed.
7. Refer to SYMPTOM #3.
6. Refer to SYMPTOM #2.
5. Adjust settings accordingly.
4. Check the frequency of regenerations.
3. Wait for the regeneration to complete.
1. Close the bypass valve.
2. The unit fails to
regenerate
If the troubleshooting guide did not resolve the unit’s symptoms, please contact us at 1-800-811-3504.
2. Refer to SYMPTOM #9.2. Loss of resin.