Instructions / Assembly

STATEMENT OF LIMITED PRODUCT WARRANTY

Limited Warranty Coverage

For Plumber’s Direct product(s) Softeners and Tank filters. The products are warranted to be free from defects in material and/or

workmanship under normal use and service for the following:

The Resin/Media tank and Brine tank (if applicable), will carry a ten (10) year warranty from the date of shipment. The valve body

will also carry a (10) year warranty. The filter media is not warranted. The filter media service life is dependent on the specific water

conditions and usage. The electrical will carry a five (5) year warranty. Any replacement product(s) provided by Plumber’s Direct

pursuant to this Limited Warranty will be warranted only for the remainder of the original limited warranty period or thirty (30) days

from the date of shipment, whichever is longer.

The following are specifically excluded from the Limited Warranty coverage provided herein:

• Defects or problems not reported to Plumber’s Direct during the applicable warranty period.

• Any products manufactured by other companies that are used in connection with Plumber’s Direct product.

• Problems resulting from the alteration, modification, misuse, abuse, neglect, improper care, maintenance or negligent use,

including but not limited to unprotected outdoor installation of any Plumber’s Direct product.

Procedure for Obtaining Limited Warranty Coverage

In order to obtain the benefits of this Limited Warranty, defective part(s) and/or product(s) must be returned to Plumber’s Direct as

soon as possible after discovery of the defect, but not later than the expiration date of the warranty period provided in this Limited

Warranty. The Technical Service Department at Plumber’s Direct will issue a Warranty Return Authorization (WRA) number for the

defective part(s) or product(s) which must be clearly marked on the outside of the package being returned. Packages must be

shipped freight prepaid, along with a letter stating the part number, serial number, if any, the date of purchase of the item which is

claimed to be defective and a brief description of the problem detected. Plumber’s Direct Systems is not responsible under this

Limited Warranty for any cost incurred for shipping or transportation in connection with the return of the part(s) or product(s).

Repair or Replacement

Upon receipt of the product and warranty claim, Plumber’s Direct Systems will verify the reported failure and determine if the part(s)

or product(s) is/are covered by this Limited Warranty. If this Limited Warranty applies, Plumber’s Direct Systems will, at its option,

repair or replace the part(s) or product(s).

No Liability for Consequential Damages

Unless otherwise required by applicable law, Plumber’s Direct Systems shall not be liable for any damages whatsoever (including

without limitation, loss time, inconvenience, expenses such as telephone calls, labor or material charges incurred in connection with

the removal or replacement of the part(s) or product(s), special, incidental, consequential, or indirect damages for personal injury,

loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or

inability to use the defective part(s) or product(s), even if Plumber’s Direct Systems has been advised of the possibility of such dam-

ages. Plumber’s Direct Systems entire liability under any provision of this Limited Warranty shall be limited to the amount actually

paid for the part(s) or product(s).

NOTE: Because some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above

limitation or exclusion may not apply.

No Other Warranties:

Plumber’s Direct Systems specifically disclaims all other warranties, either express or implied, including, but not limited to implied

warranties of merchantability and fitness for a particular purpose, with regard to the part(s), product(s) and/or any accompanying

written materials. This limited warranty gives you specific legal rights. You may have other rights that vary from state/jurisdiction to

state/jurisdiction.

Toll-free Number:

800-811-3504