Instructions / Assembly

22
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE SOLUTION
1. Untreated water to
service
1. Open bypass valve.
3. The valve is in regeneration.
4. Excessive water use.
5. The unit fails to regenerate.
6. Capacity of filter media is exhausted.
7. Leak between rotor and seal disk.
1. Faulty electrical supply.
2. The control is not set properly.
3. The drive motor is defective.
4. The flow meter is defective.
5. The computer board is defective.
6. The microswitches are defective. 6. Replace the microswitches.
5. Replace the computer board.
4. Replace the flow meter.
3. Replace the drive motor.
2. Verify the correct regeneration schedule and
reset the control.
1. Check the electrical items (fuse, transformer).
8. Leak at the riser tube.
9. The valve body and timer are out of
synchronization.
9. Synchronize the valve body and timer.
8. Verify that the riser tube is seated correctly
and is not cracked.
7. Check the rotor and seal disk; replace if
necessary.
6. Replace the filter bed.
5. Refer to SYMPTOM #2.
4. Check the frequency of regenerations.
3. Wait for the regeneration to complete.
1. Close the bypass valve.
2. The unit fails to
regenerate
If the troubleshooting guide did not resolve the unit’s symptoms, please contact us at 1-800-811-3504.
2. Refer to SYMPTOM #42. Loss of filter media
10. Media exhausted or consumed.
10. Add or replace media