Savi® W410/W420 Wireless headset system User Guide
Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Savi W410/W420 (D100 USB Adapter + WH300/350 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
Contents 1 Package Contents................................................................. 4 6 Making Calls With Your Headset and PC......................... 11 2 System Features.................................................................... 5 Software installation..................................................... 11 3 Headset Setup....................................................................... 6 Making calls with your headset and PC.......................
1 Package Contents Savi W410/W420 USB Adapter and Charger USB Adapter Base Power Supply Carrying Case Charger Base Base Stabilizer Savi WH300/350 Headset Headset Plantronics Savi User Guide 4
2 System Features Savi USB Adapter Features Indicator Light Subscription Button Savi WH300/350 Headset Features Volume Button Indicator Light Call Control Button Mute Button Microphone Headset Plantronics Savi User Guide 5
3 Headset Setup 3.1 Adjust the Headband 1 2" 50.8 mm 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears. 2 On the WH300, position the stabilizer T-bar above 2 your ear. 3 For a tighter fit, gently pull the opposite ends of the headset inward as shown. 1 3 2 front back Assembling Base 1 Separate the top from the bottom of the charger base.
4 System Setup Connecting the Power Supply Connecting the USB Adapter to your PC 1 Connect the base power supply into the power jack on 1 Insert the USB adapter into USB Port on PC. The indicator the charger base. 2 Connect the power supply to the outlet. The power indicator light will be solid green.. light on the USB adapter will be solid red to indicate the USB adapter is powered on and will turn solid green when it finds the headset.
USB Adapter Indicator Light USB Adapter Status USB Indicator Light Headset subscribed, no activity Solid green Headset in talk mode Flashes green Headset muted Flashes red Incoming call Flashes red and yellow Headset not subscribed Solid red USB adapter subscription Flashes green and red USB adapter conference subscription Flashes green and yellow On conference call with one or more guest headsets subscribed Flashes yellow Plantronics Savi User Guide 8
5 Using Your Headset System Powering Up the Headset If the headset battery is charged and connected to the headset, the headset is automatically on. The headset does not have an on/off button. Talk Time Indicator Light With a single full charge, the Savi W410/W420 will provide up to 9 hours of talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the adapter.
Placing the Headset in Sleep Mode Subscribing a Headset If you won’t be using the headset for a long period of time and the headset will not be in the charging cradle, you can put the headset in sleep mode. With the headset idle, press the call control button for three seconds until you see the headset flash green twice. To wake the headset, press the call control button again and you will see two green flashes. The headset and USB adapter that are supplied together are already subscribed to each other.
6 Making Calls With your Headset and PC Software Installation It is highly recommended that you install the Plantronics software. Though your Savi system will operate without the software, it will limit the system’s full capabilities. Install the Plantronics software to enable remote call answer/end with compatible softphones. The software can be downloaded at plantronics.com/software.
Conferencing Up to Three Guest Headsets While on a call, you can subscribe up to three guest headsets to your USB adapter for conferencing. As you add headsets to the adapter, an additional headset icon will appear in the Plantronics Control Panel with a number from 1 to 3 indicating the number of guest headsets subscribed to the adapter. Guests may conference in as described below: 1 While you are on a call, place the guest’s headset into subscription mode.
Plantronics Control Panel User preferences and various device settings can be changed using the Plantronics Control Panel. To start this program, click Start > Programs > Plantronics > Plantronics Control Panel. Devices Tab To configure your settings, select Plantronics D100 from the pull down menu and click the Device Settings box. Below are the setting options and defaults for the USB adapter and headset. NOTE Some parameters that do not apply to a particular Plantronics device may appear grayed out.
To change the PC Audio Bandwidth default in the software, go to: Start > Programs > Plantronics > Plantronics Control Panel > Device Settings – USB adapter. You also can toggle between narrowband and wideband audio by doing a short press (less than one second) followed by a long press (more than three seconds) on the USB adapter subscription button while it is in an idle state.
Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing. Feature Set Lock See the Device Settings – Security Tab for more information.
Preferences Tab The Preferences Tab allows you to set preferences for the media player as well as other general settings. Options Feature Settings Default Media Player Action to Media Player – When a call begins – When a call ends Mute/pause/do nothing Play/do nothing Pause Play General Launch audio devices control panel (Provides a shortcut to the Windows Sounds and Audio Devices control panel.
8 Plantronics Update Manager All required software for Savi W410/W420 can be remotely updated when updates are available. Start Plantronics Update Manager from Windows Start Programs menu to change settings such as automatic or manual check for updates. Check for Updates Automatically By enabling this check box, you will activate a periodic automatic check for available software updates.
9 Troubleshooting and Common Questions When I dial from my softphone application, nothing happens. Ensure your headset is charged. Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset. Ensure that the Plantronics software is installed. To download, visit plantronics.com/software. Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software.
Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp plantronics.com Netherlands EEE Yönetmeliğine Uygundur For product support contact us at plantronics.com/support or call 1-800-544-4660. © 2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Savi, W410/W420, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc.
