PLANTRONICS + POLYCOM.
Contents Overview 3 Headset Overview 3 USB Bluetooth adapter (adapter model only) Charge case overview 5 Charge case to PC or USB wall charger 3 5 Charge your Headset 6 Check Battery Level 6 Low battery warnings 7 Use charge case Fit 8 9 9 9 Connect and pair 10 Connect to PC 10 Configure for media 10 Pair to mobile device 10 NFC pairing 11 Re-Pair the USB adapter 11 The Basics 12 Make/Take/End Calls 12 Mute 12 Adjust the volume 12 Interact with Microsoft softphone 13 Voice assistant 13 Enable and use
Overview Headset Overview Alexa* / C NF Siri Google Now Charge port / Call button/Press to interact with Microsoft Teams (app required) Bluetooth button (use when pairing a device) Siri, Google Now Virtual Personal Assistant (VPA) button Alexa* *Alexa requires Plantronics Hub app Mute button Volume buttons Indicator light Power button Near Field Communication USB Bluetooth adapter (adapter model only) NOTE Adapter design may vary Standard LEDs USB LEDs What they mean Flashing red and blue Pair
USB LEDs What they mean Flashing red and blue Pairing Solid purple Headset connected Flashing blue On a call Solid red Mute active Pulsing purple Microsoft Teams notification NOTE *Requires Microsoft Teams application 4
Charge case overview The USB Bluetooth adapter is stored inside of the charge case. IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1 minute. The LEDs flash when charging. Charge case to PC or USB wall charger Charge the case for 90 minutes before docking your headset.
Charge your Headset Your new headset has enough power to pair and make a few calls directly out of the box. It takes approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is complete. A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher. Or you can use the charge case.
Headset LED behavior Off Charging complete Battery high Battery medium Battery low Battery critical Low battery warnings Battery Level Voice Prompt 30 minutes of talk time remaining "Battery Low" repeats every 15 minutes 10 minutes of talk time remaining "Recharge Headset" every 5 minutes 7
Use charge case A fully charged case can recharge your headset fully two times for an additional 14 hours of headset talk time. IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1 minute. The LEDs flash when charging. Check the charge case battery status by pressing the button on the side.
Fit 1 Slide headset over and behind your ear, then press gently toward your ear. NOTE Remove your eyeglasses before donning the headset for best fit. 2 Rotate microphone boom until it is pointed toward your mouth. 3 Mic boom moves up and down for a better fit. 1 2 3 Change the eartip for a better fit. 1 Push in eartip and rotate to the left to unlock it. 2 1 2 Align new eartip into slot; push, rotate to the right and lock into place.
Connect and pair Connect to PC Your Bluetooth USB adapter comes pre-paired to your headset. 1 Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC. 2 The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
NFC pairing Re-Pair the USB adapter NFC pairing is an option if you have no more than one other device already connected. NFC pairing will not work if there are two devices connected already. 1 On your mobile phone ensure NFC is enabled and your phone’s display is unlocked. (Phones may vary and some phones may not have NFC support.) 2 With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as shown until NFC pairing completes. If necessary, accept the connection.
The Basics Alexa* / C NF Siri Google Now Make/Take/End Calls • • • • Answer a call Put the headset on to answer a call, or Say “answer” after call is announced, or Tap the Call button. Answer a second call on VOIP First, double key press the Call button to put the first call on hold and answer the second call. To switch between calls, double press key the Call button. To end the second call and retrieve the first call, tap the Call button. • End a call Tap the Call button.
While not on a call or streaming audio you can press the Volume buttons level for Caller Announce and other voice prompts. to adjust the volume Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly. Interact with Microsoft softphone • • • For Microsoft Teams, tap the headset's Call button to interact (application required).
Putting on your headset will: • Answer an incoming call • Transfer an active call from your phone • Resume streaming audio Taking off your headset will: • Transfer an active call to your phone • Pause streaming audio 14
Reset sensors You may need to reset the sensors if they are not working as expected. • • • • Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors are working. A tone or lack of voice prompts means sensors need to be reset. To reset the sensors, power on the headset, connect the headset to a USB cable and plug the cable into your computer's USB port or an AC wall adapter (not included).
Advanced features Enable Tile Use the Tile app to ring your lost headset or locate it on a map and ask the Tile community for help.
Load software Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality. Install Plantronics Hub for Windows and Mac onto your computer by visiting poly.com/software Manage your headset settings with your computer or mobile device with Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android, respectively (poly.com/software).
Firmware Update Firmware updates are designed to keep your headset current with the latest technology. Update your firmware to: • Change voice alert/command languages • Improve performance • Add new features to your device You can update your headset wirelessly using either your smartphone or your desktop PC with Plantronics Hub. Download at poly.com/software With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an update is available.
Troubleshooting Callers can't hear me. • Ensure headset is paired and connected to your phone. • On iOS, check your audio output on your smartphone to make sure that the audio is directed to the headset and not another audio output. • Reposition headset on your ear as the sensors may not be detecting it is on. • Reset your sensors (following above instructions) as they may need recalibrating. • Disable your sensors as they may be incompatible with your specific ear shape.
• doesn't go to Teams notifications • will not launch Cortana 20
What's in the box Headset Charge case USB Bluetooth adapter Micro USB cable Eartips (S, M, L) 21
Accessories Sold separately at poly.com/accessories.
Support NEED MORE HELP? poly.com/support Plantronics, Inc. Plantronics B.V. 345 Encinal Street Scorpius 171 Santa Cruz, CA 95060 2132 LR Hoofddorp United States Netherlands © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
