User's Manual

User Manual of WBS-512AC
-76-
Appendix C: Troubleshooting
If you find the AP is working improperly or stops responding to you, please read this troubleshooting first before
contacting the dealer for help. Some problems can be solved by yourself within a very short time.
Scenario Solution
The AP is not responding to
me when I want to access it
by Web browser.
a. Please check the connection of the power cord and the
E
thernet cable of this AP. All cords and cables should b
e
c
orrectly and firmly inserted into the AP.
b. If all LEDs on this AP are off, please check the status of
power adapter, and make sure it is correctly powered.
c. You must use the same IP address section where AP
uses.
d. Are you using MAC or IP address filter? Try to connect
the AP with another computer and see if it works; if not,
please reset the AP to the factory default settings b
y
pr
essing the ‘reset’ button for over 7 seconds.
e. Use the Smart Discovery Tool to see if you can find the
A
P or not.
f. If you did a firmware upgrade and this happens, contact
your dealer for help.
g. If all the solutions above don’t work, contact the dealer
for help.
I can’t get connected to the
Internet.
a. Go to ‘Status’ -> ‘Internet Connection’ menu on the
router connected to the AP, and check Internet
connection status.
b. Please be patient, sometimes Internet is just that slow.
c. If you’ve connected a computer to Internet directly
before, try to do that again, and check if you can get
connected to Internet with your computer directly
attached to the device provided by your Internet servic
e
pr
ovider.
d. Check PPPoE / L2TP / PPTP user ID and passwor
d
ent
ered in the router’s settings again.
e. Call your Internet service provider and check if there’s
something wrong with their service.
f. If you just can’t connect to one or more website, but y
ou
c
an still use other internet services, please check
URL/Keyword filter.
g. Try to reset the AP and try again later.
h. Reset the device provided by your Internet servic
e
pr
ovider too.