Internet Telephony Gateway User's Manual

SIP Voice Gateway User’s Manual

Command Line Interface

Trouble Shooting Tips

If following error (TFTP timeout error) occurs:

Possibility:

a) Network connection is not correctly configured

check if cable is securely connected.

check if TFTP server IP address is correctly configured

check if TCP port 69 is available for TFTP connection

if firmware upgrade is processed remotely, a fast connection between VIP and TFTP server

is required (ping response time <300 ms)

During firmware upgrade, ”protocol error detected” displays on the screen.

a) In most circumstances, this error occurs while requested firmware file cannot be found on TFTP

server.

Possibility:

check if the firmware file is correctly located in assigned folder.

check if TFTP server supports long file name format.

check if firmware file name is correctly inserted

check system log on TFTP server if there is error message for trouble shooting.

** Internet Telephony Gateway TFTP Loader Ver 4.10 **

EITGLoader>start

IP address of the TFTP server? [192.168.0.7]

File name?

xyz123.imz

Starting download file: xyz123.imz

TFTP device open failed. -

Protocol error detected.

Download another file (y/n)? [n]