Cloud-based Management PLANET CloudViewer Quick Start Guide 1
How to use CloudViewer 2
Download CloudViewer App Register Account Upgrade Devices’ Latest Firmware Bind Devices with CloudViewer Account Login CloudViewer App 3
Step 1.
Download CloudViewer App Download CloudViewer App Please use smart phone to download App from App Store or Google play 5
Register Register After installing app, register an account with an e-mail address.
Use e-mail to Register Register Fill in login information. Enter E-mail Account Enter Your Name Note To finally activate your account, please click the e-mail to follow URL link within 48 hours to complete this registration.
Step 2.
CloudViewer Supported Products Models Latest Firmware Download Link 1 GS-4210-24T2S(V2) https://www.planet.com.tw/en/support/downloads?&method=keyword&ke yword=GS-4210-24T2S&view=5#list 2 GS-4210-16T2S(V2) https://www.planet.com.tw/en/support/downloads?&method=keyword&ke yword=GS-4210-16T2S&view=5#list 3 GS-4210-8P2S(V2) https://www.planet.com.tw/en/support/downloads?&method=keyword&ke yword=GS-4210-8P2S&view=5#list 4 GS-4210-24PL4C(V2) https://www.planet.com.
CloudViewer Supported Products Models Latest Firmware Download Link 8 GS-4210-24T4S https://www.planet.com.tw/en/support/downloads?method=keyword&key word=GS-4210-24T4S&view=5#list 9 GS-4210-24T4SR https://www.planet.com.tw/en/support/downloads?method=keyword&key word=GS-4210-24T4SR&view=5#list 10 GS-5220-24UPL4XV(V3) https://www.planet.com.tw/en/support/downloads?method=keyword&key word=GS-5220-24UPL4XV&view=5#list 11 GS-5220-24UPL4XVR(V3) https://www.planet.com.
CloudViewer Supported Products Models Latest Firmware Download Link 13 IGS-10020HPT(V3) https://www.planet.com.tw/en/support/downloads?&method=keyword&ke yword=IGS-10020HPT&view=5#list 14 IGS-10020MT(V3) https://www.planet.com.tw/en/support/downloads?&method=keyword&ke yword=IGS-10020MT&view=5#list 15 IGS-20040MT(V2) https://www.planet.com.tw/en/support/downloads?&method=keyword&ke yword=IGS-20040MT&view=5#list 16 IGS-20160HPT(V2) https://www.planet.com.
CloudViewer Supported Products Models Latest Firmware Download Link 20 WGS-4215-8P2S https://www.planet.com.tw/en/support/downloads?method=keyword&key word=WGS-4215-8P2S&view=5#list 21 WGS-4215-8T2S https://www.planet.com.tw/en/support/downloads?method=keyword&key word=WGS-4215-8T2S&view=5#list 22 IGS-801M(V2) https://www.planet.com.tw/en/support/downloads?method=keyword&key word=IGS-801M&view=5#list 23 IGS-5225-4T2S(V2) https://www.planet.com.
Step 3. Bind Devices After a firmware update, follow the instructions to make your device(s) get connected to your CloudViewer App from the NMS menu option.
Bind Devices Binding Router with CloudViewer Account Go to the device NMS/Remote management page . . (Please be sure to upgrade the up-to-date firmware for switches/VPN gateway.) Select and enable the PLANET CloudViewer Server – Internet function .
Bind Devices Binding Devices with CloudViewer Account Step 1. Fill in PLANET CloudViewer account (e-mail address) and password. Step 2. Apply settings. Step 3. If CloudViewer server is connected, the connection status will show success. If the server fails to connect, the connection status will show authentication failed. Note If the indicator isn’t showing green (indicating “Success“), please check either your app submission account or device setting again to see whether there is an 15 error.
Step 4. Log in CloudViewer After you get a Success indication from your device, you may now log in the app again to find your device in the list. Since your are the owner of the device, you may also share this device with another administrator if you want.
Login Login Log in the CloudViewer with an e-mail account.
Managed Device List Device List: After setting the supported devices on the CloudViewer server, you just can see the managed devices on the app.
Virtual Panel Virtual Panel At the touch of a device button, more information, including Port status, can be shown. PoE Usage Health Device Description | Uptime Config.
Virtual Panel Virtual Panel Touch the device button to see more information.
Virtual Panel Virtual Panel Touch the device button to see more information. Then the Traffic status.
IP Cam Snapshot IP Cam Snapshot Touch the IP Cam Snapshot icon to enter the ONVIF Camera Snapshot page. Port Info. Note Only supports when smart phone is within the local site subnet or VPN tunnel network.
Menu Menu More advanced features in the future.
Share Devices information Share If your are the device owner, Share this device with other administrators using share function, you can share your managed devices with other registered accounts by just adding the email account to the shared list . Note This feature is very useful for both administrator and MIS engineer to know the device information. Note If you want to cancel sharing the device, just use the delete button to remove it.
APPENDIX 25
FAQs (1/3) Why can’t I see CloudViewer setting on my switch or Router? Please check if your devices and hardware version are supported and make sure your FW is up-to-date. I don’t have a CloudViewer account; how do I use the service? Please download PLANET CloudViewer App from Google play or Apple App Store and sign up an account in a few steps.
FAQs (2/3) I have an NMS-500; can I use CloudViewer App to manage my devices at the same time? It’s only allowed to bind NMS controller or CloudViewer server for a device.
FAQs (3/3) Why CloudViewer server failed to connect to my switch Check if switch can ping internet successfully Check if your DNS is configured Check if a static route to your gateway is configured 28
