SOHO Internet Telephony PBX System IPX-600 User’s manual
Copyright Copyright (C) 2007 PLANET Technology Corp. All rights reserved. The products and programs described in this User’s Manual are licensed products of PLANET Technology, This User’s Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware, software, and documentation are copyrighted.
Revision User’s Manual for PLANET SOHO Internet Telephony PBX System: Model: IPX-600 Rev: 1.0 (January, 2007) Part No.
TABLE OF CONTENTS Chapter 1 ................................................................................................ 6 Introduction............................................................................................ 6 Overview............................................................................................................................6 Package Content ...............................................................................................................
Special Application...................................................................................................43 DMZ Host.................................................................................................................44 DoS (Denial of Service) Protection ..........................................................................44 Dynamic DNS ..........................................................................................................44 Pass-through .....................
Chapter 1 Introduction 1 Overview PLANET IPX-600 IP PBX Systems are designed and optimized for the SMB and SOHO daily communications. Due to the IPX-600 is so easy to configure a fully working system with the convenience and cost advantages, the IPX-600 is the next generation voice communication platform for the SOHO and Home Office.
IPX-600 Features • PBX Features - Automated Attendant (AA) - Interactive Voice Responses (IVR) - Voicemail support - Personal Voicemail Greeting - DID to User - DID to Hunting Group – Round Robin, Parallel, Random - Least Cost of Call Routing (20) - Detailed Call Record - User Management via Web Browser - Call/Pickup Group - Display 200 Registered User’s Status: Unregistered / Registered / On-Call - Outgoing Call Block List (10) • Call Features - Call Forward Immediate - Call Forward on Busy - Call Forwa
- Access Control / URL Filter - Virtual Server / DMZ / Special Application - Static Route - Pass-through - UPnP - DoS Package Content The contents of your product should contain the following items: SOHO IP PBX unit Power cord Quick Installation Guide User’s Manual CD RJ-45 cable x 1 Physical Details The following figure illustrates the front/rear panel of IPX-600. Front Panel Indicators Figure 1. Front Panel of IPX-600 1 PWR 2 LAN The green light goes on when power on.
plug/unplug, the LED won’t be turned off. 5 6 SD Card Socket Insert the SD Card into the socket. Power Switch Press this button to power on the machine, and press it again to power off. Table1. Front Panel description of IPX-600 L Hint Please pay attention to that the SD Card Socket doesn’t support hot plug/unplug. So that please power off the machine before plug/unplug the SD card into socket. Rear Panel Indicators Figure 2. Rear Panel of IPX-600 1 Power The power cord connects here.
Chapter 2 Preparations & Installation 2 Physical Installation Requirement This chapter illustrates basic installation of IPX-600 • Network cables. Use standard 10/100BaseTX network (UTP) cables with RJ-45 connectors. • TCP/IP protocol must be installed on all PCs.
After input username/password, it will get into the configuration main men of IPX-600. Figure 4. First web page of IPX-600 ÍNote Please locate your PC in the same network segment (192.168.0.x) of IPX-600. If you’re not familiar with TCP/IP, please refer to related chapter on user’s manual CD or consult your network administrator for proper network configurations.
LAN IP address configuration via web configuration interface Execute your web browser, and insert the IP address (default: 192.168.0.1) of VIP in the adddress bar. After log on machine with username/password (default: admin / 123), browse to “Network Setup” configuration menu: Figure 5. LAN setting Parameter Description Field Description IPX-600 has the DHCP server for the LAN users. If you fill in the Domain domain, it will bring the domain name to the LAN users in dhcp packet.
WAN IP address configuration via web configuration interface Execute your web browser, and insert the IP address (default: http://172.16.0.1:8080) of IP PBX in the adddress bar. After log on machine with username/password (default: admin / 123), browse to “Network Setup” configuration menu, you will see the configuration screen below: ¾ Static IP: Figure 7. WAN setting - Static IP Connection Type Wan Connection Type Data required.
so you have to change your NAT router’s mac address to the NIC card mac address. Table 5. WAN setting description ¾ ADSL Dial-Up User (PPPoE Enable) Figure 9. WAN setting - PPPoE Connection Type Data required. Some ISPs provide DSL-based service and use PPPoE to Wan Connection Type establish communication link with end-users. If you are connected to the Internet through a DSL line, check with your ISP to see if they use PPPoE. If they do, you need to select this item.
Chapter 3 Web Configurations 3 Configuring and monitoring your IPX-600 from web browser The IPX-600 integrates a web-based graphical user interface that can cover most configurations and machine status monitoring. Via standard, web browser, you can configure and check machine status from anywhere around the world. Overview on the web interface of IPX-600 With web graphical user interface, you may have: More comprehensive setting feels than traditional command line interface.
Figure 10. First web page of IPX-600 Status Click the Status item on the main menu; you will see the following web page. Current state information System Shows the firmware version and the other information LAN Shows the LAN port connecting state and current settings WAN Shows the WAN port connecting state and current settings Table 8. Status items description Figure 11.
Network Setup Click the Network Setup item on the main menu; you will see the following web page. 1. LAN: You can change the LAN IP Address and Subnet Mask of the IPX-600 here. If there is already another DHCP server or another NAT/Router device existed in the LAN network, you must make sure that they are not using the same sub network. 2. WAN: You can configure the WAN IP as PPPoE, DHCP or static IP depending on the internet connection method provided for the IPX-600 in the office. 3.
Figure 13. DHCP Server page of IPX-600 L Notice This DHCP server configuration will work for both Notebook/PC and IP Phones if the “DHCP only for IP Phones” box in User Management is disabled. If the “DHCP only for IP Phones” box in User Management is enabled, this DHCP server will work only for IP Phones. IP PBX In the following sections, all the IP PBX related functions will be introduced. System The System settings are for the IP PBX related basic parameters, including the following parts.
call is connected between registered devices. IPX-600 cannot support Inband DTMF when the Remote/PBX Codec is G.723 or G.729. This field can determine if the other SIP devices needed to be Authentication authenticated if they try to register to IPX-600.
¾ Voice Mail Parameter description: Field Description Send Voicemail to You can send the voicemail to your e-mail account by enabling E-mail this option. Go to Voicemail after You can set the ringing time before go to the voicemail. Ringing Maximum Time of a Voicemail Maximum Time of Voicemail per User You can set the maximum recording time length of a specific voicemail. The allowed value for this field is between 10 and 254 seconds.
¾ Call Detailed Record Parameter description: Field Description This will show how many CDR records existed in the system and CDR Status how many available records can be stored in the system. Maximum CDR for This will show how many CDR records you can store in the System system. Send CDR via E-mail Choose YES if you want to send the CDR records via E-mail. Send CDR via E-mail You want to send CDR via E-mail daily, weekly or monthly.
¾ Call Forward IPX-600 can enable/disable some call forwarding functions for the extension IP Phones by dialing some digits on the extension IP Phone. First off-hook the IP Phone, after hearing the dial tone, presses the specific digits, and then presses a ‘#’ digit. Notice that the IP Phone could also have some call forwarding settings on its own menu configurations, both of IP Phone’s and IPX-600’s call forwarding could work independently. Figure 17.
Busy Disable pressing these specific digits on the IP Phone, then press a ‘#’ digit. (This procedure must be done when the IP Phone is off-hooked and heard the dial tone). You can also disable this function through the menu configuration of the IP Phone device. The default value for this function is *4.
Figure 18. System setting – Call Park ¾ Distinctive Ring IPX-600 will bring the ring name to the IP-Phone and the IP-Phone will ring according to the ring name in the SIP header. Figure 19. System setting – Distinctive Ring ¾ Proxy Server The Proxy Server page includes the following parts: IP-PBX Behind NAT Parameter description: Field Description IP-PBX behind NAT If your IPX-600 is behind NAT, please select this value to Yes.
When you complete the configurations, you can press Apply to save all the settings. The system will restart to take the new settings effect. Register Expire Parameter description: Field Description Register Expire Period You can fill in the register expire period in this field. The IPX-600 will periodically re-register to the Proxy Server. Table 15.
For some ITSP, you cannot send the User Number to make the off net call. You can see the Caller ID Delivery when you Add/Edit proxy server entry. In this case, you need to select Anonymous as the Caller ID Delivery. If you delete the Proxy Server item, the Call Route items associating with the Proxy Server will be deleted at the same time. IPX-600 will prompt a message box to allow you to confirm the deleting. Figure 20.
Back to the Gateway page, you can see the new entry, and press Apply to save the settings to the flash. If you delete the Gateway item, the Call Route items associating with the Gateway will be deleted at the same time. IPX-600 will prompt a message box to allow you to confirm the deleting. Figure 22.
You can press Add button to add the new Call Route entry. By pressing Add, you can see the following page. The following steps will guide you how to setup a Call Route entry. 1. Fill the 9. in the Pattern field, any call begin with digit 9 will route to this entry. 2. Then choose the existing Proxy Server Name from the dropdown combo box, or select the existing FXO Gateway from the combo box. 3. Fill in 1 in Drop Digits field. 4.
Users Management To let the IP-Phone register to IPX-600, you need to set the user accounts of all the IP-Phones to be installed in the User Mgmt. page. By clicking the IP PBX link, the submenu will expand. Then click User Mgmt., you can see four default users shown in the web page. Figure 26. User Management page of IPX-600 Some items/checks must be explained below: 1.
Figure 28. IPX-600 used as both IP PBX and NAT/Router 2. Index: The sequence number in this list of the users (IP Phones) accounts. 3. : Check this box for the items that wanted to be deleted together. 4. Call Status: This field displays the call status of the IP Phone, red light means unregistered, green light means registered successfully, and yellow light means registered and on-call. 5. Disp. Name: The display name of the IP Phone account. Max allowed length is 32. 6.
Figure 29. The relationship of call group and pickup group As shown in Figure 29, IP Phone #103 belongs to call group #1 and #2, suppose that its pickup group is #1, and then it can only pickup the calls of #101, #102 and #104. And suppose that IP Phone #101 has pickup groups #1 and #2, and then it can pickup calls of every IP Phones in this figure. 11.
Figure 30. Batch add accounts for IP Phone 2. Fill in the First Number, Number of Users and Password fields. The system will automatically generate some user accounts with alphabetically increased user name and same password. If you want all the IP-Phones to have different password, just check the Auto-increase check box. 3. The Call Group and Pickup Group check boxes could be multiply selected.
from the IPX-600 and work automatically. If the user is the local user, it will get the TFTP server IP address and auto configuration file via DHCP header. If the user is the remote user, you have to enter the WAN IP address of IPX-600 to the IP phone web page manually. 8. Fill in the e-mail server of the office; this is for voice mail to email service usage. 9. Click Apply to generate all the user accounts of all the IP Phones back to the main menu. 10.
IPX-600 settings: On the IPX-600, you need to add this user account to allow the IP Phone to register into it. By clicking the Edit button on the 001 row, the following page will pop-up. The MAC address field is needed if the IP Phone wants to get IP address from IPX-600 by DHCP. ¾ IP Phone Registration and Call Status After some IP Phones installed, whether automatically or manually, the registration status of all the IP Phones are displayed in the User Mgmt. page as shown in the figure below.
Figure 33. General user log in page Call Status The Call Status page will show all the users’ call status in this page. When the operator wants to transfer the call, he can know each user’s call status in this page. Red light means the user is unregistered. Green light means the user has registered. Yellow light means the user has registered and on the call. Figure 34. Call status page of IPX-600 Hunt Group This feature allows multiple users to be ringed by dialing into one configured hunt group number.
second call will ring 102, then 103, then 101. All the users will be ringed in the same time in Parallel mode. IPX-600 will ring the members randomly in Random mode. By pressing Add button, you can see the Add Hunt Group page. Figure 35. Add hunt group page 1. Fill the hunt group name in the Name field. The name should be unique for each hunting group. 2. Give a hunt group number that is not used by any other users, and fill this number in Number field. 3. Select the Hunt Mode from the combo box. 4.
Call / Pickup Group In User Mgmt., each user can belong to different Call/Pickup Group. This page facilitate you to view the users of the certain group. Figure 37. Call / Pickup Group page of IPX-600 Call Detailed Record The CDR (Call Detailed Record) of IPX-600 can save and display some information of all the calls, successful or failed etc. Figure 38.
called Service Digit, the user can record the customized message that prompt the different digit ranging from 0~9 for different services. This page is divided into three parts. The first part provides two numbers for auto attendant and auto attendant recording. The second part is the Auto Attendant Message List that allows the user to record 4 customized messages. The system provides default English and Chinese welcome and off-duty messages.
¾ Auto Attendant Message List IPX-600 provides 6 messages that can be played at different service times. There are two default messages called Welcome and Off-Duty messages and 4 Custom messages. By clicking the Edit button in the Welcome Message, the following page will be shown. Before you can use the upload function, you must make sure the SD card is mounted. The maximum size of the voice file size is 200 Kbytes. The 200 Kbytes will allow you to upload 204.8 seconds G.
Figure 42. Auto attendant service time page with new time For example, your company will be closed during Dec 25 ~ Dec 31 every year and you want to play the Custome-1 message. After you have added this entry and press Apply button, you can see the following page. Figure 43. Add another Auto attendant service time page Unfortunately you can never the Custome-1 message during Dec 25 ~ Dec 31.
Upload Voice File You can upload English/Native Invalid Message, English/Native Block List Message, Call Queuing Message, and Music on Hold File via this page. Before you can use the upload function, you must make sure the SD card is mounted. The maximum size of the voice file size is 200 Kbytes. The 200 Kbytes will allow you to upload 204.8 seconds G.729 voice file and 172 seconds GSM file. If the IPX-600 Remote/PBX Codec is G.711ulaw or G.711alaw, you have to upload the .gsm file to the system.
Virtual Server Virtual Server can be used to set up public server services on your network. When users from the Internet make certain service requests on your network, the IPX-600 can forward those requests to computers that really have the service. For example, if you set the port number 80 (HTTP) to be forwarded to IP Address 192.168.0.2, then all HTTP requests from internet will be forwarded to 192.168.0.2. You may use this function to establish a Web server or FTP server service through IPX-600.
Static Route You will need to configure “Static Route” function if there are multiple routers installed on your network. The “Static Route” function let the IPX-600 be able to direct some packets to go to correct interface (LAN or WAN) when the packets were with destination IP address listed in the “Static Route” list. Figure 50. Topology of example For example, if you have the following network hierarchy, you can configure the following settings in the routing table. Figure 51.
Figure 52. Special application page of IPX-600 DMZ Host The DMZ Host setting can allow one local user to be exposed to the Internet with no firewall protection. When a local user wishes to use some special-purpose service, such as an Internet game or Video-conferencing, set the dedicated DMZ Port and click the Apply button. Figure 53. DMZ Host page of IPX-600 DoS (Denial of Service) Protection When you enable this function, it will block most of the Internet attacks.
Figure 55. Dynamic DNS page of IPX-600 Pass-through IPX-600 provides the following pass through functions; you can let some specific types of packets to pass through IPX-600 without any modification of the packets. The types of packets that could be enabled to pass through are PPPoE, IPv6, IPX, NETBIOS and IP multicast. You can choose to enable some of these types to pass through by checking the Pass through page. Figure 56.
results of the pinging will be displayed in this page. The following web page shows the example of pinging “www.google.com”. Figure 58. Ping toolkit page of IPX-600 Log In this setting, you can decide which kind of events to be logged and to view these individually logged events. There are five kinds of events that could be logged; they are system, ACL, URL filter, New NAPT (newly opened port mapping) and PBX logs.
Remote Management Parameter description: Field Description IPX-600 allows you to do the remote management via the web browser. You can change the remote management port Remote Management Port by modifying this field. The default port number is 8080. If you want to disable remote management through web, you need to enter 0 in this field. This feature is designed to prevent attacks through the Ping from WAN Side Internet. When it is disabled, the IPX-600 will drop ICMP packets from the WAN side.
Upgrade By clicking on the Upgrade page, you can do the following functions. Parameter description: Field Description The firmware of IPX-600 could be upgraded if you have a newer firmware on your Notebook/PC. Just press the Browse button on this page, a small window will pop up that allows you to select the new Firmware Upgrade firmware file in your PC. After the firmware file is selected, press the Upgrade button to do the firmware upgrade. A progress bar will pop up to display the upgrading status.
Appendix A DHCP Server Function Notice There are two web pages related to the DHCP Server options. One is DHCP Server Status in the DHCP Server page and the other is the DHCP Only for IP Phones in the User Management page. This appendix will illustrate the different combinations and results.
Appendix B SD Card Usage Notice We recommend you to plug the 512 Mbytes external SD card to IPX-600. There are two very important benefits of using the SD card: 1. The storage size of voicemail and CDR records is 10 times larger. 2. When under some terrible situation that the IPX-600 damaged, you can get a new IPX-600 in a fastest speed and insert the old SD card into it, the whole configurations of the old IPX-600 will be back, no need to worry about any re-configuration and storage lost.
LED - When the system boots up and mount the SD card successfully, the SD Card LED will be on. Since the system doesn’t support hot plug-unplug, the LED won’t be turned off.
Appendix C Auto Attendant Announcement IPX-600 provides the Auto Attendant function. When a registered IP Phone calls the Auto Attendant Number (9997) or other user dials into the number that is registered to other proxy server, the Auto Attendant announcement will be heard. There are six default auto attendant messages as following: 1. Welcome message: Welcome to PLANET Technology, please dial the extension number or press 9 for operator, for native language service please press 0. 2.
Appendix D Upload Voice File Procedures IPX-600 allows the user to upload customized IVR or Music on Hold files via web page. If the Remote/PBX Codec is G.711, you can upload the .gsm file to replace the default IVR. If the Remote/PBX Codec is G.729, you can upload .g729 file. The upload files will be placed at the SD Card, and the file size cannot exceed 200 Kbytes. Many shareware or software can record the voice in .gsm format. We’ll use WavePad to demonstrate the recording procedures.
Figure 68. Sample rate setting page Step3: Start to record the IVR till you press button to stop recording. Figure 69. Record control page Step4: Move the mouse to the upper-right corner of the window, and click the the close the recording window. Figure 70.
Step5: Click on to play the voice. Figure 71. Play voice page Step6: Move the mouse to File and select Save File As… menu to save the voice. Figure 72. Go to save voice file page Step7: Type in the filename, select the extension to .GSM, and press “Save” button to save the file.
Figure 73. Save voice file page Step8: Type in the filename, select the extension to .Wave, and press “Save” button to save the file. Figure 74. Save voice file page Step9: Choose the 8 kHz, 16 bits, Mono, 15 kb/second, PCM, and press OK button to save the file. This will be the uncompress wave file format.
Figure 75. Wave file format setting page Step10: Then you can use G.729 encoder to convert the uncompress wave file to .g729 file. Figure 76. Convert page of G.
Appendix E How to make off-Net Calls (PSTN calls) There are two ways to make the off-net calls (call to PSTN numbers). One is via other proxy server and the other is via the local FXO gateway. For method one, the IPX-600 needs to register to a sip proxy server provided by a service provider, this could be configured in the Proxy Server page. The following web page is an example of setting IPX-600 to register to a proxy server “fwd.pulver.com”, and this service is named “FWD”. Figure 63.
configuring IPX-600 to do the PSTN call: a. Configure the FXO gateway to register to IPX-600. If the FXO gateway registered to IPX-600 with the registered number as 0, then, any extension IP Phone can dial 0# to first connect to the gateway, and then dial the desired PSTN number. This is a two-stage dialing. b. If you want to configure a one-stage dialing, a call route with destination IP address pointed to the FXO gateway must be added in the “Call Route” list.
Appendix F Voice Communication Samples The chapter shows you the concept and command to help you configure your SOHO IP PBX System through sample configuration. And provide several ways to make calls to desired destination in IPX-600. In this section, we’ll lead you step by step to establish your first voice communication via web browsers operations. ATA and IP Phone register to IPX-600 In the following samples, we’ll introduce ATA and IP Phone registers to IPX-600 applications. Figure 77.
STEP 2: Please log in VIP-154T and VIP-156 and browser to “SIP setting Æ Domain Service” configuration menu. Insert the account/password information then save and reboot machine. The sample configuration screen is shown below: Date match with Figure 78. IPX-600’s User Management Figure 79. Web page of VIP-156 STEP 3: After both of devices have registered to IPX-600 successfully, the User Management page will show the registration status: Figure 80.
ATA and IP Phone make off-Net calls via Gateway In the following samples, we’ll introduce VIP-154T and VIP-156 makes off-Net Calls (PSTN calls) via VIP-480FO applications. Figure 81. Installation example with VIP-480FO Machine configuration: STEP 1: Please refer to the first sample and let VIP-154T and VIP-156 register to IPX-600. STEP 2: Please log in IPX-600 via web browser and browse to “IP PBX Æ Users Mgmt.” configuration menu. Press Batch Add button to add four accounts for VIP-480FO using.
Figure 82. Batch add accounts for VIP-480FO STEP 3: Browse to “IP PBX Æ Gateway” configuration menu. Add a gateway for VIP-480FO and the sample configuration screen is shown below: Figure 83. Add new gateway to IPX-600 Pressing the “Apply” button for activate the configuration. Figure 84.
STEP 4: Browse to “IP PBX Æ Call Route” configuration menu. Add a call route for making off-Net calls via VIP-480FO. Figure 85. Add Call Route for grab the FXO ports of VIP-480FO Pressing the “Apply” button for activate the configuration. Figure 86. Call Route page of IPX-600 STEP 5: Please log in VIP-480FO via web browser and browse to “Advance Setup Æ VoIP Setup Æ VoIP Basic” configuration menu. Insert the account/password information and set up the hunting function.
Figure 88. Set up the Hunting Member of FXO ports Figure 89. Set up the Proxy Server IP address for register to IPX-600 STEP 6: Browse to “Port Status” configuration menu. Fill in the auto attendant number 9997 to all of ports. Figure 90.
Figure 91. User Management page with Phone / ATA and Gateway registered Test the scenario: 1. VIP-156 pick up the telephone 2. Dial the number: 0 shall be able to connect to the port 1 of VIP-480FO 3. Then the telephone will hear the dial tone from PSTN lines, and dial the number: 12345678 shall be able connect to the User A. 4. Then the telephone of User A will ringing, then User A pick up the phone set and talk with VIP-156. 5. Both VIP-156 and User A hang up the calls. 6.
Appendix G Specifications Product Model Hardware LAN WAN Standards and protocol Call control Registration Calls Voice CODEC support Voice processing PBX features Call features Internet Sharing Protocol Advanced Function Network and Configuration Connection type Management LED Indications Environment Dimension (W x D x H) Operating Temperature Power Requirement EMC/EMI SOHO Internet Telephony PBX System IPX-600 4 RJ-45 (10/100Base-TX, Auto-Sensing/Switching) 1 RJ-45 (10/100Base-TX, Auto-Sensing/Switchin
