User's Manual

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 Caller Position Announcements is used to tell the callers how they’ve been waiting and the position in the
queue.
 Announce Hold Time: Announce to the callers of the time they have been waiting, the first minute
callers waiting in the queue will not hear such announcements.
 Announce Position: If set to be Yes, the system will announce the position of the caller is currently
waiting in the queue.
 Broadcast Frequency(Sec): To defines how often to announce queue position and estimate hold time.
 Periodic Announcements can be used to periodically playback a voice prompts to the callers waiting in the
queue.
 Repeat Frequency(Sec): The time interval to repeat this periodic announcements.
 Announcements Prompts: To select a voice prompts to be periodically played to the waiting callers.
 Destination if no answer sets the final destination for the callers if no one answers the call when they were
in the queue.
After setting up the queue, you may use internal extensions (non-agent extensions) to call the queue number to
verify the queue settings.
Smart DID
Path: Telephony -> Advanced Features -> Smart DID
With Smart DID feature, the IPPBX system has the ability to route an inbound call directly to an extension if the
extension had previously called or tried to call the external number. It is convenient for the called party to make a
call back and be directly routed to the extension that called them without going through the IVR menu or
reception desk.
For example, extension 100 called external number 1234567, no matter this number answered or not, when the
number tries to ring back, the call will go directly to extension 100.
If you want this to happen, please use the Enable Smart DID switch to turn on this feature.
In Time of Validation dropdown list choose how long the system to save these outbound call records. When the
records expired, the inbound calls will be routed according to you inbound routes settings.
In Apply to Trunk/Trunks field, you have to select the trunk/trunks Smart DID feature will be applied to.