User's Manual

- 65 -
 Ring All: Ring all available agents until one answers (default).
 Leastrecent: Ring the extension of the Agent who has least recently received a call.
 Fewestcalls: Ring the extension of the Agent who has taken the fewest number of calls.
 Random: Ring the extension of a random Agent.
 RRMemory: The system remembers which agent was last called and begins the round robin with the
next agent.
 Linear: Starting with the first agent, ring the extension of each agent in turn until the call is answered.
 RROrdered: Same as RRMemory, except the queue member order is preserved.
 In the Music On Hold dropdown list select a music folder as hold music when callers are waiting in the queue.
 Static Agents are extensions that are assumed to always be in the queue. Static agents do not need to “log in”
to the queue, and cannot “log out” of the queue.
 Dynamic Agents are extensions that can log in and out of the queue. Extensions selected here will NOT
automatically be logged in to the queue.
More advanced options for call queue is available, please click on button to show advanced options,
they are optional but might be useful to improve the callers’ experiences.
 Auto Fill if it’s set to be Yes, and multiple agents are available, the PBX will send one call to each waiting
agent (depending on the ring strategy). Otherwise, it will hold all calls while it tries to find an agent for the