User's Manual

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Call Recordings
Call Recordings
Path: Reports -> Call Recordings -> Call Recordings
Call recordings to be checked here are for those extensions which had enabled call recording from the extension
edit page.
Search criteria can be used to search call recordings are as follows.
 Type could be used to search the call recording according to outbound, inbound and internal calls.
 Call From could be used to search according to a specific caller’s number (optional).
 Call To could be used to search according to a specific callee’s number (optional).
 Trunk Name could be used to search according to the inbound/outbound trunk’s name (optional).
 PIN Code could be used only for those calls which are dialed out with PIN codes define in PIN Set (optional).
The searched recordings will be displayed in a list with some detailed information.
You may playback the recording by built-in web player by clicking on the button.
Or you may click on the button to download or click to delete.
Call recordings can be managed by both the admin user from admin web UI or by operator from the operator web
UI.
Conference Recordings
Path: Reports -> Call Recordings -> Conference Recordings
If the conferences had call recording enabled, the conference held will be recorded and conference recordings
could be found for review here.
From the Number dropdown list, you may specify the conference number and search for recordings of the specific
conference number only.
The searched recordings will be listed with detailed information of when the conference calls were started, the
conference number and the call/record durations. There are also the same options to play back, download and
delete the recording files.