User's Manual

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Feature Codes
Path: Telephony -> Feature Codes
Feature codes can be dialed from user extensions to enable and disable certain features or to achieve some call
features. For example, enable and disable call forward, transfer incoming calls, check voice messages, etc.
Voicemail feature codes
Dial *60 and you will enter the main menu of voicemail feature, by specifying the extension number and voicemail
password of the required extension then you can check its voicemail and you can do this for any extension by
following the system voice guidance.
By dialing *61 from an extension and entering the voicemail password for this extension you can follow the voice
guidance to check voicemail of your own extension. Or alternatively, you can configure some advanced options for
your voicemail box.
Call Pickup feature codes
Call pickup feature codes allow users to pick up calls that are not directed to them by dialing a feature code *8 or
**.
If there’s an incoming call ringing on an extension that belongs to your department, you may dial the general call
pickup feature code *8 (end with #) to pick up the call. While if there are 2 ringing extensions in your department,
by dialing *8 will pick up the first incoming call. If you need to pick up the second incoming call or if you don’t
know which call came first, you may use direct call pickup feature code.
Direct call pickup feature code could be used to pick up an incoming call on a specific extension, no matter the
extension is from the same department or from another department. Just dial ** following by the extension
number (end with #) you’ll be able to pick up the incoming call on that specific extension.