User's Manual

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Group Extension Number Range listed on Telephony -> Preferences -> Global PBX Options page, Extension
Ranges section.
 In the Name field a name should be given to identify this paging group.
 In the Mode dropdown list, if “Simplex” is selected, calling the group number will page on the group
members, if “Duplex”, the group members are able to talk back to the caller (intercom).
 In the Group Members field, select the desired user extensions, make sure all extensions you selected are
desktop based IP phones, otherwise if the phone is an analog one, paging/intercom will not work.
Except group paging and intercom, extension users could also paging/intercom an individual extension by using
feature codes, please refer to introductions in Other feature codes section.
Call Queue
Path: Telephony -> Advanced Features -> Call Queue
A call queue places incoming calls in line to be answered while extension users are busy with other calls. The
queued calls are distributed to the next available extension user in the order received. Once a call queue has been
created, it can be assigned to specific extensions and configured to feature greetings, messages, and hold music.
To create a call queue, please click on the button, a popup window will show up as below:
First please complete the General Settings.
 In Call Queue Name field specify a name to identify this queue.
 In Queue Number field a default number is given. The number could be changed within the Paging Group
Extension Number Range listed on Telephony -> Preferences -> Global PBX Options page, Extension Ranges
section.
 Ring Strategy sets the method how you wish the queue agent extensions to ring when there’s incoming call
to this queue.