User's Manual

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Advanced Features
Call Forward
Path: Telephony -> Advanced Features -> Call Forward
Call forward allows calls to an extension to be forwarded to a specific internal extension number or an external
phone number.
Before configuring call forward for user extensions, there are 2 advanced options you may want to know about.
 By enabling Passthrough Caller ID option to cause the IPPBX system passing the actual caller ID to the target
number while forwarding.
 Notify Caller before Forwarding option allows you to choose a voice prompts to be played to the caller to
notify caller that the call will be forwarded. The voice prompts is uploaded from Telephony -> Audio Library ->
Other Custom Prompts page. If this option is not enabled, the call will be forwarded without notifying the
caller.
To configure call forward please click on the button. And follow the explanations to complete the
configurations as below.
 In the Forward Extension dropdown list select the extension to be configured with call forward.
 In Forward Type dropdown list select the condition of when to forward the incoming calls.
 In the Number field specify the number to receive the forwarded phone calls. If it’s another internal
extension number, just fill in with that extension number. If it’s an external number, you’ll have to specify the
dial prefix in front of the actual number. In this case, the actual number is 65302387, the dial prefix is 9.
In the forward list, you may disable or enable items based on requirements.