User's Manual

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Inbound Control
Path: Telephony -> Inbound Control
The Inbound Control section is where you define how IPPBX system handles incoming calls. Typically, you
determine the phone number that outside callers have called (DID Number) and then indicate which extension,
Ring Group, Voicemail, or other destination to which the call should be directed.
Inbound Destinations
A call destination in IPPBX system might be an IVR menu that instructs the callers to press certain digits to route
their calls, a queue to wait for specific telephone services, a ring group to call a number of user extensions, or
virtually any other type of process to route the call in whatever way is desired. A call may have several
destinations throughout its lifespan.
Below is a list of call destinations available in IPPBX system:
 IVR: Strictly speaking, IVR is not an actual call destination. The calls landed on IVR menu will finally be
directed to other call destinations even another IVR menu and this is how you create multi-layer IVRs.
 Extension: to ring a specific extension.
 Voicemail: direct the caller to the voicemail box of a specific extension.
 Trunk: direct the inbound call to a selected trunk and dial a specified number, it’s mostly used when the
IPPBX system is applied as a gateway.
 Department (Ring Group): to ring the extensions of a department at this same time, in other words,
department equals to a ring group. If you want to exclude some extensions from the ring group, please
disable “Ring Group Member” option from the department edit screen.
 Conference: to send the caller to a specific conference room.
 Queue: to send the caller to a specific call queue.
 Paging Group: to send the caller to a paging group, so the caller could make a public address to the paging
group members externally.
 Hangup: to hangup the call directly.
 Fax: to handover the call to IPPBX system and handled by Inbound Fax settings.
IVR
Path: Telephony -> Inbound Control -> IVR
IVR, or Interactive Voice Response, is responsible for the menus people hear and respond to when they call up a
company or business and hear the words for example: "press 1 for sales, press 2 for marketing, press 0 to speak to
the operator,".
Before configuring IVR menus you will first need to create inbound call destinations, for example, Extensions,
Departments (ring groups), IVR prompts, Call Queues, etc.
If you want to create multi-layer IVR menus, you may need to create the sub-layers at first.