User's Manual

- 40 -
In order to create an IVR menu, please click on the button, you’ll see a popup dialog as below:
 In the Name blank a name is required to identify this IVR menu.
 In the Number blank a number had been created for this IVR menu for user being able to dial this number
and test the IVR options.
 In Voice Prompts drop-down list, select a pre-recorded voice prompts for this IVR menu. The prompts will be
played to the callers as they enter the IVR. The voice prompts must be uploaded from the Audio Library ->
IVR Prompts screen.
 In Loop Count drop-down list, select the number of times to playback this IVR prompts before callers pressing
a key.
 Dial Extension switch could be enabled for callers to dial specific numbers upon this IVR menu if they already
knew which number should be dialed, so the callers don’t have to listen to all the options of this IVR.
 If Dial Extension is enabled a default Dial Permission named Extension will be applied for callers being able
to dial internal extensions upon this IVR menu, if you wish callers could dial some more numbers you may
select another dial permission here. (Not Recommended)
 Events are the IVR options to be configured according to the instructions you have specified in the selected
IVR prompts. Available key presses could be set from 0 to 9, * and #. If the caller presses the key which are
not specified and it will be handled by the “Invalid Key” option.