User's Manual
Table Of Contents
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You may change the department name from the Department Name textbox.
In the Ring Strategy dropdown list select a desired ring strategy of how to ring the department (Ring Group)
extensions upon incoming calls.
Ring All: Ring all available member extensions until one answers (default).
Leastrecent: Ring the extension of the member who has least recently received a call.
Fewestcalls: Ring the extension of the member who has taken the fewest number of calls.
Random: Ring the extension of a random member.
RRMemory: The system remembers which member was last called and begins the round robin with the
next agent.
Linear: Starting with the first member, ring the extension of each member in turn until the call is
answered.
RROrdered: Same as RRMemory, except the department member order is preserved.
In Destination if no answer dropdown list select a call destination for the inbound calls when no one answers
the call.
You may add/remove members of your department from the Select Department Members field.
IP Extensions
Path: Telephony -> Extensions -> IP Extensions
IP extensions are user extensions that can be registered on various SIP/IAX2 endpoints, including desktop IP
phones, softphone for Windows/Android phones/iPhones/Linux and some other endpoints that support SIP/IAX2
protocol.
The extensions are created through the quick setup wizard, to check or modify the extension properties please
click the button.