Internet Telephony PBX System IPX-330/IPX-2100/IPX-2200/IPX-2500 Internet Telephony PBX System IPX-330 / IPX2100 IPX-2200 / IPX-2500
Internet Telephony PBX System IPX-330/IPX-2100/IPX-2200/IPX-2500 Copyright Copyright (C) 2018 PLANET Technology Corp. All rights reserved. The products and programs described in this User’s Manual are licensed products of PLANET Technology. This User’s Manual contains proprietary information protected by copyright, and this User’s Manual and all accompanying hardware, software, and documentation are copyrighted.
Internet Telephony PBX System IPX-330/IPX-2100/IPX-2200/IPX-2500 WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Trademarks The PLANET logo is a trademark of PLANET Technology.
Internet Telephony PBX System IPX-330/IPX-2100/IPX-2200/IPX-2500 Table of Contents Introduction ..................................................................................................................................- 1 Features.................................................................................................................................- 5 Package Contents ..................................................................................................................
Internet Telephony PBX System IPX-330/IPX-2100/IPX-2200/IPX-2500 Smart DID ........................................................................................................................... - 67 Phonebook ......................................................................................................................... - 68 LDAP ................................................................................................................................... - 68 Feature Codes ..............
Internet Telephony PBX System IPX-330/IPX-2100/IPX-2200/IPX-2500 Static Routing ........................................................................................................... - 102 DHCP Server ............................................................................................................. - 102 DDNS ........................................................................................................................ - 103 Security Center .........................................
Introduction IPX-330 IPX-2100 IPX-2200 IPX-2500 Extension User 30 100 200 500 Concurrent Call 15 30 60 100 Room Concurrent Call 10 20 40 80 Recording/Voicemail 150 hrs 150 hrs 150 hrs 7,500 hrs HDD - - - Yes Module 0 Model Slot 1/2 for Analog and GSM Module Intuitive, Ease-of-Use IP PBX Management PLANET next-generation Internet Telephony PBX system is easy to set up and manage thanks to a perceptive web-based user interface and quick setup wizard.
Off-net Calling Capability, Call Restriction, Call Access Control The IPX-330 comes with 2 FXO ports and the IPX-2000 series integrates up to 8 calls via the IPX-21FO (4 FXO), IPX-21SL (2 FXO + 2 FXS) and IPX-21GS (4 GSM) modules to form a feature-rich PBX system that supports seamless communications between the existing PSTN calls, analog phones, IP phones and SIP-based endpoints.
system can be the bridge between the traditional analog system and IP network without having to invest heavily. Distributed VoIP Network Infrastructure In the new-generation communication age, the Internet Telephony PBX system supports IPv6 and VPN (client/server) connection to provide users with more flexible and advantageous communications products. With PLANET DDNS function, the Internet Telephony PBX system also helps users to apply and remember the login information easier.
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Features System Highlights 15 concurrent calls and up to 30 registers (For IPX-330) 30 concurrent calls and up to 100 registers (For IPX-2100) 60 concurrent calls and up to 200 registers (For IPX-2200) 100 concurrent calls and up to 500 registers (For IPX-2500) HD voice codec G.
PBX Features Black List BLF (Busy Lamp Field) CDR (Call Detailed Record) Conference Room (20 rooms) DID (Direct Inward Dialing Number) DISA (Direct Inward System Access) DND/Feature Codes/Flash Operation Panel Follow Me/Auto-Provision IVR (Interactive Voice Responses) Multi-language System Prompt Multiple-language GUI Phone Book/PIN Set LDAP Server for phonebook Record Files downloaded Ring Group/SIP Trunk Skype for SIP/Smart DID/System Log
Package Contents Thank you for purchasing PLANET Internet Telephony PBX system. Open the box of the Internet Telephony PBX system and carefully unpack it.
Physical Specifications of IPX-330 Front Panel Rear Panel LED definitions Identification PWR WAN LAN FXO 1~ FXO 2 SYS Indication Power Status WAN Status LAN Status FXO Status System Status Status Specification On Power on Off Power off On Connected but no data transmitting Blink Data transmitting Off Disconnected On Connected but no data transmitting Blink Data transmitting Off Disconnected Red Channel available Off Channel failure On System initiating Blink Off System i
Physical Specifications of IPX-2100 Front Panel Rear Panel LED definitions Identification PWR SYS WAN LAN Indication Status Power On Power on Status Off Power off On System initiating System Blink Status WAN Data LAN Data Off System failure On Connected but no data transmitting Off Disconnected On Connected but no data transmitting Status Data transmitting Off FXS (SLOT1/2) Data transmitting Blink Status SLOT 1/2 System is functioning Blink Status 1-4 Specification
Physical Specifications of IPX-2200 / IPX-2500 Front Panel Front Panel of the IPX-2200 Front Panel of the IPX-2500 Rear Panel Rear Panel of the IPX-2200/IPX-2500 LED definitions Identification Indication PWR Power States SYS System States WAN/LAN WAN/LAN Interface States Status Specification Green Power On Off Power Off Wink System is Running Off System Booting or Failed Wink Data Transmitting Off No Data Transmitting FXS FXO GSM/WCDMA 1-4 (Slot 1/2) E1/T1 (PRI/R2) L2/L3 Chann
Physical interface description 1 Power Switch 2 Power Cord Switch the power on or off 100~240V AC, 50/60Hz, 1.5A max The WAN/LAN port supports auto negotiating Fast Ethernet 10/100/1000BASE-T networks. The WAN port allows your IP PBX 3 WAN/LAN to be connected to an Internet Access device, e.g., router, cable modem or ADSL modem through a Cat5 twisted-pair Ethernet cable.
Plug-in modules for IPX-2100/IPX-2200/IPX-2500 IPX-21FO Module IPX-21FO module provides 4 FXO interfaces for connecting PSTN lines provided by the telecom. It can be installed on both slots of IPX-2100, IPX-2200 and IPX-2500 and provides maximal 8 FXO interfaces. IPX-21GS Module IPX-21GS module provides 4 GSM channels; it can be installed on IPX-2100, IPX-2200 and IPX-2500 for making and receiving phone calls from GSM network.
IPX-21SL Module (by project order) The IPX-21SL module provides 2 FXO and 2 FXS interfaces; it can be installed on both slots of the IPX-2100, IPX-2200 and IPX-2500. With the IPX-21SL module installed, it enables the IPPBX system with FXO to FXS lifeline feature. When there’s power failure, you may still use the analog phone to make and receive phone calls.
IPX-21BR Module (by project order) The IPX-21BR module provides 4 BRI interfaces which can be configured to work in NT or TE mode. It can be installed on IPX-2200 and IPX-2500 but not IPX-2100. Regarding the IPX-2200 and IPX-2500, only one 4BRI module can be installed. And if it’s going to be installed with other modules (IPX-21FO, IPX-21FS, IPX-21GS, IPX-21MA modules), it should be installed in Slot 2. The IPX-21BR cannot be installed with E1 module like the IPX-2200 or IPX-2500.
Specifications Product IPX-330 Internet Telephony PBX system (30 SIP Users registrations) Hardware LAN 1 x 100BASE-TX RJ45 for LAN WAN 1 x 100BASE-TX RJ45 for WAN Analog Ports 2 x FXO USB Store data for external disk Console Console Interface Reset Button Reset to factory default Protocols and Standard Standard SIP 2.
RFC 3261, RFC 3311, RFC 3515 RFC 3265, RFC 3892, RFC 3361 RFC 3842, RFC 3389, RFC 3489 RFC 3428, RFC 2327, RFC 2833 RFC 2976, RFC 3263 Voice Codec G.711-Ulaw, G.711-Alaw, G.722, G.726, G.729, GSM, Speex and Opus Video Codec H.261, H.263, H.263+, H.264 and VP8 Fax over IP T.38 Fax (pass-through) Note: T.38 support is dependent on fax machine, SIP provider and network/transport resilience Voice Processing DTMF detection and generation RFC 4733, SIP info, in-band and Auto Protocols SIP 2.
DND (Do Not Disturb) FOP (Flash Operation Panel) Status Monitoring IVR (Interactive Voice Responses) Follow Me, Call Spy and PIN Set Distinctive Ringtone Multi-language System Prompt Multiple Language of GUI Phone Book, Speed Dial LDAP Server for phonebook Record Files Download Ring Group, SIP Trunk Skype for SIP, Smart DID, System Log T.
Product IPX-2100 Internet Telephony PBX system (100 SIP Users registrations) Hardware LAN 1 x 100BASE-TX RJ45 for LAN WAN 1 x 100BASE-TX RJ45 for WAN 2 Slots Supports maximum 8 ports (FXS/FXO/GSM) USB Store data for external disk Console Console Interface Reset Button Reset to factory default Protocols and Standard Standard SIP 2.
RFC 3428, RFC 2327, RFC 2833 RFC 2976, RFC 3263 Voice Codec G.711-Ulaw, G.711-Alaw, G.722, G.726, G.729, GSM, Speex and Opus Video Codec H.261, H.263, H.263+, H.264 and VP8 Fax over IP T.38 Fax (pass-through) Note: T.38 support is dependent on fax machine, SIP provider and network/ transport resilience Voice Processing DTMF detection and generation RFC 4733, SIP info, in-band and Auto Protocols SIP 2.
Follow Me, Call Spy and PIN Set Distinctive Ringtone Multi-language System Prompt Multiple Language of GUI Phone Book, Speed Dial LDAP Server for phonebook Record Files Download Ring Group, SIP Trunk Skype for SIP, Smart DID, System Log T.
Product IPX-2200 Internet Telephony PBX system (200 SIP Users registrations) Hardware WAN 1 x 1000BASE-T RJ45 for WAN, connecting to broadband modem or a WAN router LAN 1 x 1000BASE-T RJ45 for LAN, connecting to a LAN switch HDMI Port For video output (factory use) USB For external store device to store voice and voicemail Store data for external disk Audio In/Out For external paging 2 Slots Supports maximum 8 ports (FXO/GSM) Protocols and Standard Standard SIP 2.
RFC 3265, RFC 3892, RFC 3361 RFC 3842, RFC 3389, RFC 3489 RFC 3428, RFC 2327, RFC 2833 RFC 2976, RFC 3263 TCP/IP, UDP/RTP/RTCP, HTTP, ICMP, ARP, DNS, DHCP, NTP/SNTP, PPP, PPPoE Voice Codec G.711-Ulaw, G.711-Alaw, G.722, G.726, G.729, GSM, Speex and Opus Video Codec H.261, H.263, H.263+, H.264 and VP8 Fax over IP T.38 Fax (pass-through) Note: T.
IVR (Interactive Voice Responses) Follow Me, Call Spy and PIN Set Distinctive Ringtone Multi-language System Prompt Multiple Language of GUI Phone Book, Speed Dial LDAP Server for phonebook Record Files Download Ring Group, SIP Trunk Skype for SIP, Smart DID, System Log T.
Product IPX-2500 Internet Telephony PBX system (500 SIP Users registrations) Hardware WAN 1 x 1000BASE-T RJ45 for WAN, connecting to broadband modem or a WAN router LAN 1 x 1000BASE-T RJ45 for LAN, connecting to a LAN switch HDMI Port For video output (factory use) USB For external store device to store voice and voicemail Store data for external disk Audio In/Out For external paging 2 Slots Supports maximum 8 ports (FXO/GSM) Protocols and Standard Standard SIP 2.
Video Codec H.261, H.263, H.263+, H.264 and VP8 Fax over IP T.38 Fax (pass-through) Note: T.38 support is dependent on fax machine, SIP provider and network/ transport resilience Voice Processing DTMF detection and generation RFC 4733, SIP info, in-band and Auto Internet Sharing Network Features DDNS client (Planet DDNS and easy DDNS) DHCP server/SNMP v1/v2 IEEE 802.
Record Files Download Ring Group, SIP Trunk Skype for SIP, Smart DID, System Log T.
Installation Procedure New System Setup Wizard Step 1. Connect a PC directly with the IP PBX on WAN or LAN port. Default IP of WAN port is 172.16.0.1, and default IP of LAN port is 192.168.0.1. Please change the PC IP address to 172.16.0.xx if you have connected WAN or 192.168.1.xx if you have connected LAN. Step 2. Start a web browser. The browser should be IE11, Firefox or Google Chrome. Step 3. Enter the default URL of WAN port “https://172.16.0.1” or enter URL of LAN port “https://192.168.0.
Step 2: Network Settings Change the network profiles per your local WAN environment. Once done, click on the button, it will take several seconds and you will be directed to the new page with new IP address automatically. Once done, please click on button to continue.
Select the country/region you live in, the location you selected will also tell the IPPBX system which time zone and tone zone you want the IPPBX to use. And some other regional settings will be defined as well. Step 4: Module Settings This step is only for IPX-2200 and IPX-2500. If you have installed FXS/FXO/GSM/WCDMA modules on both Slots then just simply click on button to continue. If you have installed E1/T1/BRI modules, please select the module type accordingly.
According to your company organization structure you can add departments and extensions here per each department. Specify the department name and number of the members, and then click on department the same way. Once done, specify a start extension number and click on button to add another button to continue. Step 6: Specify Operator Extension The operator extension is usually the extension number of the company receptionist or secretary.
Admin account can be customized that you can use any user name you prefer. For security reasons, please do not use weak administrator credentials. Step 8: Create Operator Account Operator account has limited permissions compare to Admin user. It can be used by the operator user to manage extension numbers of the company, setup calling features, manage call logs and recordings. “Enable AMI” option can be used to enable CTI (Computer Telephony Integration) connectivity using the operator account.
Mail server will be used to send out email notifications from the IPPBX system. Please select a mail service provider from the list. Supported mail service providers’ default settings will be filled in automatically. If the mail service provider of yours is not in the list please choose “Other”. Once done, please click on button, now system will reboot for new settings take effect. If IPX-330 or IPX-2100, you’ll have to wait around 4 minutes then refresh the page.
Extensions Path: Telephony -> Extensions Extensions and departments should have been created during the Quick Setup Wizard process. You may manage extensions and departments here on this screen. If you have skipped the Quick Setup Wizard, you may create them here on this screen as well. Departments Path: Telephony -> Extensions -> Departments Department concept is new on IP PBX series v3.0 version. Extensions are grouped by your company’s actual organizational structure.
You may change the department name from the Department Name textbox. In the Ring Strategy dropdown list select a desired ring strategy of how to ring the department (Ring Group) extensions upon incoming calls. Ring All: Ring all available member extensions until one answers (default). Leastrecent: Ring the extension of the member who has least recently received a call. Fewestcalls: Ring the extension of the member who has taken the fewest number of calls.
User Name: Alias of this extension which can be the name of the extension user. Password: The password is used for the phones to register or by the extension user to sign in the extension web portal. This can be set manually or can be generated by the IPPBX system. Auto generated password consists of numbers, letters and special characters. Email: Email address of this extension user. Outbound CID: Choose a number to show the external called party.
Before doing this please ensure the extension uses a strong password. Simultaneous Register Count: The extensions could be registered on up to 5 different SIP endpoints at the same time, by default the value is 2. When there are already 2 registers the 3rd register will be responded with a 403 error. Video Call: You may enable/disable video call support of this extension. Video Codecs: Supported video codecs are H.261, H.263, H.263+, H.264, VP8.
If you want more extensions to be created or if you had skipped the quick setup wizard so no extension had been created, you may click on button to add a new extension or click on extensions. The extensions’ properties could be set while you are creating them. button to create bulk Define a Start Extension Number and the number of extensions to be created in the Count field.
Analog Extensions Path: Telephony -> Extensions -> Analog Extensions Analog extensions are generated automatically by the IPPBX system if FXS interfaces are detected. All you have to do is attaching analog phones or fax machine to the FXS interface, the analog extensions can be used directly for phone calls, no more additional settings required. The Channel column and Extension column list the FXS interfaces and the corresponding extension numbers.
Inbound Control Path: Telephony -> Inbound Control The Inbound Control section is where you define how IPPBX system handles incoming calls. Typically, you determine the phone number that outside callers have called (DID Number) and then indicate which extension, Ring Group, Voicemail, or other destination to which the call should be directed.
In order to create an IVR menu, please click on the button, you’ll see a popup dialog as below: In the Name blank a name is required to identify this IVR menu. In the Number blank a number had been created for this IVR menu for user being able to dial this number and test the IVR options. In Voice Prompts drop-down list, select a pre-recorded voice prompts for this IVR menu. The prompts will be played to the callers as they enter the IVR.
Time Conditions Path: Telephony -> Inbound Control -> Time Conditions Time conditions in IPPBX allow you to control what happens to inbound calls both during and outside (weekends/holidays) normal business hours. Time condition settings include Time Rule, Weekday and Holiday settings. Time Rule: Weekdays: Holidays: To create a time rule you need first set up weekdays and holidays. To set up weekdays you may modify the default one or create a new one by clicking on Add button.
Now you could apply this time rule to the Inbound Routes. Inbound Routes Path: Telephony -> Inbound Control -> Inbound Routes The Inbound Routes settings tell your IPPBX system where to send those inbound calls coming in from the trunks. Calls can be sent to a variety of destinations, including extensions, departments (ring groups), call queues, IVRs, DISAs, conferences, paging groups, voicemail, fax, etc. The Inbound Routes are configured per each trunk.
In the Time Conditions drop-down list, select a time rule for this trunk, so the inbound calls will be routed on time basis. In the Business Hours field you should select a calling destination for business hours, and in the Non-business Hours field select a calling destination for non-business hours. Distinctive Ringtone is optional, if needed, you may specify the ringtone name of the phone, so when the callers call in from this trunk the phone will ring this specific ringtone.
In the above example, 94088322 is one of your DID numbers, you may configure it with an extension number, when someone calls this number the call will then directly go to the selected extension. In the Distinctive Ringtone field you may specify the ringtone name of the phone, so when the callers call the DID number and the call goes to this extension the phone will ring this specific ringtone. It requires the phone supporting distinctive ringtone feature.
Inbound Fax Virtual Fax feature on IPPBX system has the ability to automatically detect incoming fax and send the fax to one of the destinations as below: Save to System Send as Email Fax Machine If the Fax Destination is set to Save in System. The received faxes will be saved in the IPPBX system internal storage. Admin user and operator user are able to check faxes on Reports -> System Logging -> Fax Logs page. If the Fax Destination is set to Send as Email.
Blacklist Path: Telephony -> Inbound Control -> Blacklist Blacklist feature allows you to create a list of numbers that are not allowed to call in to the IPPBX system. Blacklist could be managed by both the admin user and operator user. The extension user could also add numbers to the system blacklist by using Blacklist Feature Codes. By specifying a number in the top right number blank, you may add a number to the system blacklist.
Outbound Control By default if you’ve not configured any outbound control settings, the extension users are not able to make outbound phone calls yet. Please follow the instructions of this chapter to configure the IPPBX system for outbound phone calls. Trunks A trunk on an IPPBX system is essential for extensions to be able to make outbound phone calls. On IPPBX system, the trunks will be detected and generated automatically at the first time of the system initialization.
to record inbound calls only, outbound calls only or both inbound and outbound calls. Output Volume: Sets the volume of the outgoing calls from the FXO channels. Input Volume: Sets the volume of the incoming calls from the FXO channels. Answer Polarity Detection: When enabled, FXO (FXS signaled) ports watch for a polarity reversal to mark when an outgoing call is answered by the remote party.
Call recording: To enable or disable call recording on the trunk/trunks. To enable recording you have options to record inbound calls only, outbound calls only or both inbound and outbound calls. Overlap Dial: Overlap dialing mode (sending overlap digits). Outbound CID: The number you want to display to the called party. Reset Interval: To set the time in seconds between restart of unused B channels.
Call recording: To enable or disable call recording on the trunk/trunks. To enable recording you have options to record inbound calls only, outbound calls only or both inbound and outbound calls. Overlap Dial: Overlap dialing mode (sending overlap digits). Outbound CID: The number you want to display to the called party. Reset Interval: To set the time in seconds between restart of unused B channels.
Password: Password provided by VoIP Provider. Contact: Contact user to use in an outbound call request through this trunk. Retry Interval: Once registration expired, retry interval is the number of seconds system will wait before attempting to send another register request to the server.
providers use UDP as default transport protocol. Prompts Language: You can choose a desired language of the system voice prompts to play for the incoming calls from this trunk. For example, if the call is not answered or the user is busy, the IPPBX system will notify the caller to leave a voice message in the language you set. Simultaneous Calls: This option will limit the number of simultaneous outbound calls can be made through this trunk, leave it blank as not limited.
Prepend option is used to always add specific digit/digits in front of the actual dialed number after the Dial Prefix is deleted. These extra digits will be sent along with the actual number to the service provider to exchange. For example, if you want to always add an area code in front of the dialed number, you can spcify the area code in front of the dialed number, you can specify the area code here, otherwise leave this field blank.
In the Dial Rules section by moving the dial rules from the Available Rules field to the Selected Rules field to enable the dial rules in this dial permission. In the above given example, 2 dial rules had been enabled. The “Dial-FXO” rule is used to make phone calls through CO lines (land lines). The “dial-sip-trunk” rule is used to make phone call through the SIP trunk.
PIN Sets Path: Telephony -> Outbound Control -> PIN Sets Pin sets can be used to secure your IPPBX system phone services and in particular for outbound dial rules and DISA. Each PIN Set consists of a series of PIN Codes. The PIN codes could be any digits that you want, but usually recommended it to be 3 to 5 digits meaningless numbers. You could distribute these PIN codes out to each of the extension users or several of them to share a same PIN per your demand.
Audio Library Music On Hold Path: Telephony -> Audio Library -> Music On Hold Music On Hold (MOH) is commonly known on an IPPBX system allows audio files (such as WAV or MP3 files) to be uploaded to the IPPBX system and played back when a caller is placed on hold or is waiting in a queue. Audio files are managed by folder basis. You may use the system default MOH folder as on hold music or you may create new folders and upload your custom music files.
The recorded audio could be MP3 or WAV (16bit, 8KHz, Mono) format. After uploading, you may playback on the web by clicking button or playback on a phone by clicking on the button. Custom Prompts Path: Telephony -> Audio Library -> Other Custom Prompts Custom prompts are to be used by call queue, call forward and some other advanced features, where customized voice prompts required. You could record the voice prompts in MP3 or WAV (16bit, 8000Hz, mono) format and upload here.
Advanced Features Call Forward Path: Telephony -> Advanced Features -> Call Forward Call forward allows calls to an extension to be forwarded to a specific internal extension number or an external phone number. Before configuring call forward for user extensions, there are 2 advanced options you may want to know about. By enabling Passthrough Caller ID option to cause the IPPBX system passing the actual caller ID to the target number while forwarding.
Call forward could be configured by Admin user and the operator user, and even by extension user from extension user web portal or by extension users from their phones by feature codes, please refer to Call Forward feature codes. Follow Me Path: Telephony -> Advanced Features -> Follow Me The Follow Me feature allows you to set a list of numbers for an extension number that the extension user may possibly be contacted on.
Select the Extension which will be configured with Follow Me. Ring Duration (Sec): To set the time in seconds to ring the extension before Follow Me process starts. Follow Me List: The list of numbers to be reached in order. Number and Timeout (Sec): The number to be reached and the time to ring this number before trying the next one. If the number is an external number, don’t forget to add a dial prefix in front of it.
Or you may choose a date and then click on Set Time to set the exact time of the scheduled wakeup call. In Extensions field you could select one or more extensions as you wish. When it’s time for wakeup call, IPPBX system will ring the selected extension/extensions. After user answering the wakeup call, IPPBX system will give user options to “Confirm” wakeup call or to “Snooze”.
Guest Password is for ordinary conference users, only the users who enter the correct password can join in the conference. Admin Password is for conference admin, only the user/users who enter the admin password will become the conference administrator. Conference admin can invite other numbers to join in the conference by using Conference feature codes. Dial Permission could be used by the conference admin user to dial other numbers and invite them to join in the conference.
In the PIN Code dropdown list select a valid PIN Set. The PIN codes of this PIN set will be used to authorize all callers using the system features and facilities. Response Timeout(sec):The maximum waiting duration before hanging up if the dialed number is incomplete or invalid. Defaulted 10 seconds Digit Timeout(sec):The maximum interval time between digits when typing extension number. Defaulted 5 seconds.
Group Extension Number Range listed on Telephony -> Preferences -> Global PBX Options page, Extension Ranges section. In the Name field a name should be given to identify this paging group. In the Mode dropdown list, if “Simplex” is selected, calling the group number will page on the group members, if “Duplex”, the group members are able to talk back to the caller (intercom).
Ring All: Ring all available agents until one answers (default). Leastrecent: Ring the extension of the Agent who has least recently received a call. Fewestcalls: Ring the extension of the Agent who has taken the fewest number of calls. Random: Ring the extension of a random Agent. RRMemory: The system remembers which agent was last called and begins the round robin with the next agent.
top call in the queue, making the other callers wait. Agent TimeOut specifies the number of seconds to ring an agent’s extension before sending the call to the next Agent (based on Ring Strategy). If an agent’s extension rings and the agent fails to answer the call, Auto Pause option can automatically pause that agent to stop them receiving further calls from the queue. Wrap Up time is the amount of time in seconds that an agent has to complete work on a call after which the call is disconnected.
Caller Position Announcements is used to tell the callers how they’ve been waiting and the position in the queue. Announce Hold Time: Announce to the callers of the time they have been waiting, the first minute callers waiting in the queue will not hear such announcements. Announce Position: If set to be Yes, the system will announce the position of the caller is currently waiting in the queue. Broadcast Frequency(Sec): To defines how often to announce queue position and estimate hold time.
Phonebook Path: Telephony -> Advanced Features -> Phonebook Phonebook feature for IPPBX is just like a contact list on the mobile phones. You may add contacts to the IPPBX system, when the contacts calling in, on the ringing user extension phone screen will display the caller number and the contact name you have added before. If the number didn’t match any contacts in the phonebook, then only caller number will be displayed on the ringing phone screen.
Feature Codes Path: Telephony -> Feature Codes Feature codes can be dialed from user extensions to enable and disable certain features or to achieve some call features. For example, enable and disable call forward, transfer incoming calls, check voice messages, etc.
Call Parking feature codes Call parking feature allows anyone who has received a call to park the call on an extension, allowing any other user to access the parked call. To park a call, extension user could dial *4 during a live call, and then listen as the system tells you where you can retrieve the call (usually extension 41). The second call will be parked on 42, and it continues to park on orderly. To retrieve the parked calls, user should dial the retrieve number given by the IPPBX system.
party is still ringing. Blacklist feature codes Black list feature codes allow the extension users to add external phone numbers to IPPBX system blacklist from their phones, consequently the numbers added will not be able to dial in to the IPPBX system. Adding blacklist numbers from phone by using feature codes is the same as adding blacklist numbers from admin and operator UI. Blacklist the last caller allows you to dial *76 to directly add the last caller’s number to the IPPBX blacklist.
Before you can spy on an extension, please enable “Call Spy” option on the extension edit popup window. Call Queue feature codes Call queue feature codes are for call queue agent extensions only. They are meaningless to the non-agent extensions. Agent Login and Agent Logout are for dynamic agents to login or out of the call queue.
After a dynamic conference is created, in reality you have entered a static conference room (by default 90 is the first available conference room). You are able to use conference admin menu to invite others to the conference and also others can dial 90 to enter this conference. Wakeup call feature codes Except configuring Wakeup Calls from admin and operator web user interface, extension users could request wakeup calls from their phones directly by feature codes.
Activate Forward on Busy: Dial *72985337096, press 1 to confirm. Deactivate Forward on Busy: Dial *072. Activate Forward on No Answer: Dial *73985337096, press 1 to confirm. Deactivate Forward on No Answer: Dial *073. DND feature codes DND (Do Not Disturb) could be set on the IP phones from the phone level, if the phone doesn’t have DND feature you may use the DND feature code to set DND from IPPBX system level.
With this feature, you don’t have to configure recording all calls for the extensions which may cause heavy system resource use if some call recordings are not required. Intercom: The intercom feature code allows you to intercom one extension only. You don’t have to create a “Paging and Intercom” group for only one extension if you intend to intercom with only that extension. Paging: The paging feature code allows you to page one extension only.
Preferences Global PBX Options Path: Telephony -> Preferences -> Global PBX Options Operator Extension: Choose an extension to be operator extension. When an incoming call has been directed to voicemail, then by pressing ‘0’ the caller will be put through to the operator extension. Global Ring Time: If it’s not specifically configured, an incoming call will ring the extension for the time given here.
The user extension number and system extension number ranges are defined here to avoid any conflicts within the IPPBX system. You can modify these number ranges as per your requirements. VoIP Advanced Path: Telephony -> Preferences -> VoIP Advanced Global SIP settings allow you to configure some general and advanced options for the IPPBX system global SIP preferences. UDP Port: SIP over UDP service port. By default IPPBX system uses UDP as SIP transmission protocol.
public IP address or domain name here. External Signaling Address: This is similar to External Media Address except that the External Signaling Address is looked up regularly (every 10s). UDP Signaling Address Port: Port number of SIP signaling with UDP transport protocol on the public network. TCP Signaling Address Port: Port number of SIP signaling with TCP transport protocol on the public network.
Analog Settings Global Analog Settings are used for configuring the IPPBX system to seamlessly work with the telephone lines from your telecommunications providers. Caller ID Signaling: The signaling type applied on the PSTN lines to pass caller ID. Bell-US—Also known as Bellcore FSK. Used in the Canada, China, Hong Kong and US. DTMF—Dual Tone Multi-Frequency. Used in Denmark, Finland and Sweden. V23—Mostly used in UK. V23-Japan—Mostly used in Japan.
Module Settings Module Settings are only for configuring digital module cards (El/T1, BRI) on IPX-2200 and IPX-2500 IPPBX systems. Ignore this part if you are using FXS/FXO/GSM/WCDMA modules. Path: Telephony -> Preferences -> Module Settings IPX-2200 and IPX-2500 IPPBX systems need proper module settings to load correct drivers and configure files to drive the E1 and BRI telephony modules. Default module settings are with module types FXS/FXO/GSM/WCDMA on both telephony module slots.
T1 PRI Signaling To configure PLANET E1 telephony module to work in T1 mode, please choose T1 in the Mode dropdown list. And then configure T1 related parameters given by the telephony provider. T1 runs on same signaling types as E1 mode. And T1 uses different Framing and Coding methods, configure these parameters according to the details provided by the telephony provider. In most cases CRC4 is not needed for T1 circuit, enable it only when the provider requires it.
Variant: Protocol variant setting depends on country and carries. Max ANI: The maximum expected number of ANI digits. Max DNIS: The expected number of dialed digits. Get ANI First: The usual behavior for incoming calls is to get the calling party category and the ANI as soon as possible, and to get the DNIS afterwards. This doesn't work on all systems, so the option to reverse this behavior is provided. Advanced Protocol File: Additional configurations for R2 signaling.
Please configure these parameters according to the instructions of the service provider or ask for advice from our support team. Otherwise, please do not change these settings without professional guidance. BRI Settings BRI module can only be installed on Slot 2 of PLANET IPX-2200 and IPX-2500 IPPBX systems. The BRI modules you have received the jumpers on the module should be set on V2 position by default, please refer to following pictures to check the jumpers before installing.
The jumpers shown in the picture below are for crossover cables and straight cables to connect a BRI connection. The jumpers for Port 1, 2 and Port 3, 4 are on different position. Attach the BRI lines to these ports and then configure BRI parameters. Type of Port could be set to TE_PTP, TE_PTMP, NT_PTP and NT_PTMP.
Reports Call Logs Path: Reports -> Call Log Call logs are also known as CDR (Call Detailed Records), on the call logs page you can check records for any call that went through the IPPBX system. To query call logs, you need to first specify the searching criteria. In the Type dropdown list choose Outbound, Inbound or Internal to search outbound calls, inbound call or internal calls only. In From and To fields set the start and end date to search call logs within this period of time.
Call Recordings Call Recordings Path: Reports -> Call Recordings -> Call Recordings Call recordings to be checked here are for those extensions which had enabled call recording from the extension edit page. Search criteria can be used to search call recordings are as follows. Type could be used to search the call recording according to outbound, inbound and internal calls. Call From could be used to search according to a specific caller’s number (optional).
One Touch Recordings Path: Reports -> Call Recordings -> One Touch Recordings One touch recording is for those extensions that are not enabled, when the user wants to record the call; by pressing 1, it will start recording. The recordings of once touch recording could be found here. Search criteria and recording list options are the same as the “normal” call recordings, except one touch recording could not be found on the Call Recording page.
System Logging Fax Logs Path: Reports -> System Logging -> Fax Logs Fax logs stores all your inbound faxes and the outbound faxes sent from the extension user portal. The fax logs could be managed by both the Admin user and the Operator user. By downloading the .tif file to your operating system you may view the fax details.
to download all web UI access logs in CSV format. Advanced Logging Path: Reports -> System Logging -> Advanced Logging Advanced logging can be used for higher level of the IPPBX system troubleshooting. SSH Access Logging can be used to trace the SSH login records. PBX Logging can be used to analyze the phone services related issues. The OS Logging can be used to analyze the IPPBX system OS level issues.
System Storage Data storage allows you to upload your recording files, log files and voicemail messages to an FTP server through the Ethernet. Or you may attach an external USB drive to the IPPBX USB interface for saving the above-mentioned files. USB Storage Path: System -> Storage -> USB Storage On IPX-330 and IPX-2100 there’s only 1 USB interface, on IPX-2200 and IPX-2500 there are 2 on the back panel.
The whole process will take a few seconds to few minutes depending on the amount and size of the files. You may click on the button to check the backup status. When done, the USB Backup Status will change to Backup End. From now on the type of files you’ve selected will all be written directly to the USB drive. And can be browsed on the web GUI just the same as they are saved in the internal system storage.
FTP Storage Path: System -> Storage -> FTP Storage By utilizing your existing FTP server, you can configure the IPPBX system to upload call recordings, voicemails and call log files to your FTP server. If you don’t have one you can even use your Windows PC to set up an FTP server for the IPPBX system to connect to. You must however ensure that your PC is always turned on or at least available at the times when your IPPBX is going to upload files.
Region and Time Path: System -> Region and Time System time is very important for the IPPBX system, especially when the IPPBX system handles inbound phone calls according to time conditions, then only if the system time is correct will calls be handled properly. Also, call logs and call recordings files are named with system time. If time’s not correct on the system, the phone system will not work properly. At the initial setup while you going through the quick setup wizard your location would be set.
Network Settings Network Profiles Path: System -> Network Settings -> Network Profiles Network profiles could be configured through the quick setup wizard at the initial setup of the IPPBX system. When modification of the network profiles is required, it could be done here. The WAN network interface of IPPBXs could be configured to work in Static IP or DHCP mode. In most cases assign a static IP would be the best practice. As all the IP phones will communicate with the IPPBX through this IP address.
VPN Path: System -> Network Settings -> VPN VPN (Virtual Private Network) is mainly used for setting up long-distance and/or secured network connections. When used on the IPPBX system, all phone calls made and received are encrypted so it secures your remote offices/extensions' phone services. Built-in VPN Server on the IPPBX system is an easy way to set up a secured connection between other or IP phones. You don't need to build a dedicated VPN server or buy a VPN router.
Specify your customized information and click on the button to continue. Click on the button to set up the OpenVPN server. Port: OpenVPN service port, the default port is 1194. You will need to forward this port on your router for the clients being able to connect to the server. Protocol: You can choose either UDP or TCP. But the port forwarding (1194) on your router should be using the same protocol.
Route: The route entries adjust the local routing table, telling it which network to route over the VPN. Client-to-Client: Client-to-Client can enable intercommunication between clients. Once configurations are done, click on the button to save the configurations and you may create certificates for the OpenVPN clients now. Each VPN client needs a certificate to be able to connect to the server. OpenVPN server on IPPBX system can connect up to 20 clients.
In the Server Address field you should specify the OpenVPN server address, which can be a public IP or a domain name. The Port number should be exactly the same as on the OpenVPN server. By default it’s 1194. The transport Protocol should be exactly the same as on the OpenVPN server. By default UDP is used. Device Node could be set to TUN or TAP, a TAP device is a virtual Ethernet adapter, while a TUN device is a virtual point-to-point IP link.
PPTP VPN Server PPTP (The Point-to-Point Tunneling Protocol) uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets. The intended use of this protocol is to provide security levels and remote access levels comparable with typical VPN products. Click on the button to show the configurations. Configure the PPTP VPN server before enabling it. Remote IP: PPTP VPN remote network IP range, there must be 10 or less available IP addresses between start IP and end IP.
Enable MPPE128 Encryption: Microsoft Point-to-Point Encryption (MPPE) encrypts data in Point-to-Point Protocol (PPP)-based dial-up connections or Point-to-Point Tunneling Protocol (PPTP) virtual private network (VPN) connections with 128-bit key. Debug: Enable debug for PPTP VPN connection, debug information will be written into system logs. Once server configurations are done, you may create PPTP client users, each user created is for a VPN client to connect.
Enable 40/148-bit encryption for MPPE: Tick to enable 40-bit key (standard) or 128-bit key (strong) MPPE encryption schemes. Server Address: PPTP VPN server public IP. Username: PPTP VPN user name given by the VPN server. Password: PPTP VPN user password given by the VPN server. Default Gateway: If enabled, all network traffic will go through the PPTP VPN connection. Once done, click on the button to continue, and now you may click on Enable switch to turn on PPTP VPN client.
Static Routing Path: System -> Network Settings -> Static Routing Static Routing is a form of routing that occurs when a router uses a manually-configured routing entry, rather than information from a dynamic routing protocol to forward traffic. When needed you may click on the button to add a manual static route. Destination is the IP address of the destination host or network address. If the packets are to be sent to the Destination specified above then send them to the Gateway address.
The DHCP clients which obtained IP addresses from the IPPBX system DHCP server will be listed on the right side of the page, in the DHCP Clients section. If you want some host or client to always get the same IP address, IP Address Reservation will help. Just simply specify the MAC address of the client device and associate an IP address with it, and this IP will always be reserved for this specific client device.
services within your LAN via the domain name without needing to know your Dynamic public IP Address. After setting DDNS, IP PBX phone services can be accessed from remote site via the domain name which your DDNS provider supplied you. Also remote management is possible, even without a static public IP. IPPBX system supports the following DDNS service providers: Easy DDNS PlanetDDNS.com/ http://dyndns.org/ http://www.noip.com/ http://www.zoneedit.com/ http://www.oray.com/ http://www.3322.
First of all make sure the Firewall option is enabled. Only consider disabling your firewall if your PLNAET IPPBX is behind a router/firewall without any port forwarding from the Internet. Drop Ping will cause the system to ignore ping request. If enabled, you cannot ping the IPPBX system. Drop All will cause all packets sent to the IPPBX system being dropped, this will cause IPPBX system to block all communication with the outside world.
IP should be the local network address instead of a single IP address. Netmask should be the subnet mask of the network address. The Port range determines which kind of services to be granted. In this case you may leave it blank to grant local network all access to the IPPBX system. Mac Address determines the action to be taken according to the Mac address of a device instead of its IP address, it only works with devices within the same local network because Mac addresses are not routable.
You may specify the service port number and the maximum packets to be accepted on this port number in a certain time interval. Except the specified number of packets, more packets sent within the time interval will be dropped by the IPPBX system. Intrusion Detection and Prevention Path: System -> Security Center -> IP Blacklist IPPBX system uses Fail2Ban to perform intrusion detection. Fail2Ban is an intrusion prevention framework written in the Python programming language.
IP Blacklist Path: System -> Security Center -> IP Blacklist IP Blacklist will list all suspected intruders/attackers’ IP addresses. The list is automatically generated by the system firewall if possible intrusion/attacking had been detected. And the list will show the IP address of the banned hosts, as well as what kind of service intrusion was detected. If an IP address appears incorrectly in the list of rejected IP, you can click on the IP blacklist.
Email Services Mail Server Settings Path: System -> Email Services -> Mail Server Settings Various kinds of Emails could be sent from the IPPBX system. The Emails could be automatically sent by the IPPBX system in certain circumstances or manually sent by admin and operator users. To configure the IPPBX system being able to send out emails, mail (SMTP) server needs to be configured at first priority.
Voicemail to Email Settings Path: System -> Email Services -> Voicemail to Email Settings Voicemail to Email is a very useful feature for the extension users, as the IPPBX system has the ability to send received new voicemail messages of their extensions to their Email box. It could be an Email notification or administrator could set the IPPBX system to send Email with voice messages attached in the Email notifications.
You may customize the fax notification mail subject and mail body. The variable ${FAX_SENDER} could be used in mail subject or mail body to describe who sent the fax. Email Notifications Path: System -> Email Services -> Email Notifications You may configure the IPPBX system to send Email notifications to the administrator on some system events. Storage Usage Alert can be used to notify the administrator about the system internal storage usage when reached the threshold.
Maintenance Users There are 3 user roles could be used to manage the IPPBXs. Admin Admin user is mainly used for IPPBX system administrations from the IPPBX web interface, including all system advanced configurations and management. Operator Operator user is mainly used by the company receptionist, secretary or some other employee who’s responsible for managing the departments, extensions, call logs, recordings, faxes, some common call features, etc.
Upgrade PLANET will update the IPPBX firmware at regular intervals for new features and bug fixes. You can visit our official website www.planet.com.tw to check the updates for your IPPBX system. The downloaded firmware package should be in .rar or .zip format, please extract the package first and upgrade with the uImage-md5.xxx file to upgrade your IPPBX system.
Traceroute The traceroute command is used to discover the routes that the packets actually took while traveling to their destination. Path: Maintenance -> Diagnostic -> Traceroute In the IP Address/Domain Name field specify the IP or domain name that you want to lookup and click on button to begin tracing. During the whole process each step will output in the Results field, you can view which routes the packets have taken before reaching their final destination.
Once the process begins, the Start button will change to Stop. At this moment, you should make a call to recur the phone call problem or ensure some other problem had recurred, so the captured network traffic could content errors that are helpful for troubleshooting. Once done click on button, and the captured network traffic will be automatically downloaded. The downloaded file could be analyzed by Wireshark or you could send the file to PLANET support team for help.
backup. Path: Maintenance -> Backup You may click on the button to take a backup of your IPPBX system when necessary. A backup file will be generated. File name is generated according to the software version, date and exact time when the backup is performed. You may click on button to download the backup to you operating system. Or click on button to delete it from the IPPBX system. When you want to restore the backup, you may click on the button.
Method 1: Reset from web UI Resetting the IPPBX system Click on button and confirm with the popup window, reset process will begin. During the reset process the IPPBX system will restart and the whole process will take around 4 to 5mins for IPX-330 and IPX-2100, 2 to 3mins for IPX-2200 and IPX-2500. Before resetting you may enable “I’d like to keep the network profiles” option, so after resetting you may still access the IPPBX system web UI from the same IP.
