User's Manual
Table Of Contents
- Directory
- 1 Picture
- 2 Table
- 3 Safety Instruction
- 4 Overview
- 5 Install Guide
- 6 Appendix Table
- 7 Introduction to the User
- 8 Basic Function
- 9 Advance Function
- 10 Phone Settings
- 11 Web Configurations
- 12 Network >> Basic
- 12.1 Network >> Service Port
- 12.2 Network >> Advanced
- 12.3 Line >> SIP
- 12.4 Line >> SIP Hotspot
- 12.5 Line >> Dial Plan
- 12.6 Line >> Action Plan
- 12.7 Line >> Basic Settings
- 12.8 Phone settings >> Features
- 12.9 Phone settings >> Media Settings
- 12.10 Phone settings >> MCAST
- 12.11 Phone settings >> Action
- 12.12 Phone settings >> Time/Date
- 12.13 Phone settings >> Tone
- 12.14 Phone settings >> Advanced
- 12.15 Phonebook >> Contact
- 12.16 Phonebook >> Cloud phonebook
- 12.17 Phonebook >> Call List
- 12.18 Phonebook >> Web Dial
- 12.19 Phonebook >> Advanced
- 12.20 Call Logs
- 12.21 Function Key >> Function Key
- 12.22 Function Key >> Softkey
- 12.23 Function Key >> Advanced
- 12.24 Application >> Manage Recording
- 12.25 Security >> Web Filter
- 12.26 Security >> Trust Certificates
- 12.27 Security >> Device Certificates
- 12.28 Security >> Firewall
- 12.29 Device Log >> Device Log
- 13 Trouble Shooting
High Definition Touch Color Screen Smart Media Android SIP Conference Phone
ICF-1900
148
User may examine the packets with a packet analyzer or send it to PLANET support
mailbox.
13.6 Get Log Information
Log information is helpful when encountering an exception problem. In order to get the
log information of the phone, the user can log in the phone web page, open the page
[Device log], click the [Start] button, follow the steps of the problem until the problem
appears, and then click the [End] button, [Save] to local analysis or send the log to the
technician to locate the problem.
Or use a thumb drive to export debugging log, find a thumb drive to place a text
document named Devicelog.txt.
13.7 Common Trouble Cases
Table 33 - Trouble Cases
Trouble Case Solution
Device could not boot up 1.
The device is powered by external power supply via power adapter
or PoE switch. Please use standard power adapter provided by
PLANET or PoE switch met with t
he specification requirements
and check if device is well connected to power source.
2.
If you saw “POST MODE” on the device screen, the device system
image has been damaged. Please contact location technical
support to help you restore the phone system.
Device could not register to a
service provider
1.
Please check if device is well connected to the network. The
network Ethernet cable should be connected to the
[Network] port NOT the
[PC] port. If the cable is not well
connected to the network icon [WAN
disconnected] will be
flashing in the middle of the screen.
2.
Please check if the device has an IP address. Check the system
information, if the IP displays “Negotiating…”
, the device does not
have an IP address. Please check if the network configurations is
correct.
3.
If network connection is fine, please check again your line
configurations. If all configurations are correct, please kindly
contact your service provider to get support, or follow the
instructions in “13.5 Network Packet Capture
” to get the network
packet capture of registration process and send it to PLANET
support to analyze the issue.