User's Manual

Chapter 9 Frequently Asked Questions
Features
1. Why can’t I
access the IP
camera by IE?
Answer: There may be 4 reasons. Details are as follows:
a. The network is unreasonable sound?
Solution: First you can connect network by PC, and check
whether the network cable is good. And check whether the
network between the camera and the PC is good.
b. The IP address of the IP camera is occupied by another
device or PC.
Solution: You can connect the camera with your PC directly,
and modify the IP address or use the IP search tool.
c. The IP camera may be in another network segment?
Solution: Check the IP address and net mask.
2. Why can’t I
access the IP
camera after update?
Answer: Clear browser cache.
Step: Open IE, click “Tools” and select “Internet Options” to see
“Temporary Internet files” and click “Delete Files”. It will prompt a
dialog you need to check “Delete all offline content” and click
“OK”.
Also you can click “Start” and select “Run” and then enter “cmd”,
and “arp -d” in “Command Prompt” interface. Re-access the IP
camera.
3. Why can’t it show the whole
interface?
Answer: Close some options of IE.
Step: Open IE, click “View” and select “Toolbar” to
close the
“Favorites bar”, “Status bar” and “Command bar”.