(V5) Quick Guide
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5. Customer Support
Thank you for purchasing PLANET products. You can browse
our online FAQ resource and User’s Manual on PLANET Web
site rst to check if it could solve your issue. If you need more
support information, please contact PLANET switch support
team.
PLANET online FAQs:
https://www.planet.com.tw/en/support/faq
Switch support team mail address:
support@planet.com.tw
POE-1200G/POE-2400G/HPOE-1200G/HPOE-2400G User’s Manual:
https://www.planet.com.tw/en/support/download.php?method=
keyword&keyword=HPOE&view=3&page=1#list
(Please select your switch model name from the drop-down
menu of Product Model.)
Copyright © PLANET Technology Corp. 2019.
Contents are subject to revision without prior notice.
PLANET is a registered trademark of PLANET Technology Corp.
All other trademarks belong to their respective owners.
4. IP Address has been changed or
password has been forgotten
To reset the IP address to the default IP address
“192.168.0.100” or reset the login password to default value,
press the hardware-based reset button on the front panel for
about 10 seconds. After the device is rebooted, you can log
in the management Web interface within the same subnet of
192.168.0.xx.
12-Port Gigabit
802.3at PoE
+
Managed Injector Hub
POE-1200G
Management
1000 10/100
Reset
SYS PWR
PoE
FAN1 FAN2
Alert
Reset Button
Figure 3: POE-1200G/HPOE-1200G Reset Button
PoE-in-Use
Management
1000 10/100
Reset
SYS PWR
PoE
FAN1 FAN2
Alert
1 2
1
2
POE-2400G
Reset Button
Figure 4: POE-2400G/HPOE-2400G Reset Button