CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 1 Planar Clean Screen™ PC User’s Manual Model Numbers C3012T and C3013T
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page T1 PLANAR CLEAN SCREEN™ PC Integrated Computer with LCD Color Display USER’S MANUAL Model Numbers C3012T and C3013T Document Part Number 025000500 Copyright 1997 © Planar Advance, Inc. All rights reserved.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page ii The information in this document is subject to change without notice. This publication may not be reproduced, stored in a retrieval system, or transmitted by any means without prior written permission of Planar Systems, Inc. Clean Screen is a trademark and Planar and The Definition of Quality are registered trademarks of Planar Systems, Inc. IBM is a registered trademark of International Business Machines Corporation.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page iii REGULATORY INFORMATION U.S. Federal Communications Commission (FCC) Requirements The Planar Clean Screen PC has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page iv Place of Repair or Replacement In order to obtain service under this warranty, Buyer must notify Planar of the defect before expiration of the warranty period and request a “Return Material Authorization Number.” If the configuration has been modified in any manner, the product must be returned to its original configuration before any warranty service will be performed by Planar. No goods are to be returned to Planar without prior authorization.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page v Table of Contents Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii U.S. FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Commencement of Warranty . . . . . . . . . . . . . . . . . . . . .
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page vi Table of Contents Chapter Four: System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PCMCIA Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page vii Table of Contents REFERENCE GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Appendix A: Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EPM-1 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page viii INSTALLATION GUIDE Before You Begin Installing and setting up your Clean Screen PC is very straight forward. But before you get started, there are some things you should know. What’s in the box? Each box will contain a Planar Clean Screen head (that is, the integrated computer and LCD display), six Torx drivers (sizes: T10, T15, T20, T25, T27, T30), the external power supply, and the power cord. Remove the equipment carefully and inspect for damage.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page ix Clean Screen Mounts and Accessories 12" wall mounted swing arm Flush wall mount system (for head and keyboard cabinet) Flush wall mount system (head only) Roll stand only Roll stand with batteries (not for use with the C3013T product) Batteries IS Manager’s Kit IS Manager’s Kit, TOUCH Keyboard cabinet with keyboard and mouse External floppy drive P/N M3S12 M3WC0 M3FHM M3POLE M3POLE-PS CBATT C3DOC C3DOC-TS M3W00 C3FLOP Safety Instructions Your Planar Clean Scr
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page x Front Panel Flat Panel color LCD TFT display ranging from 12.1 inch to 13.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 1 Chapter One: The Installation Express If you are an experienced technician and have already installed Clean Screen PCs before, then check out Chapter One: The Installation Express. It covers the major steps. If you are the least bit unsure of any step, please resume reading the rest of the manual. 1. Review the Before You Begin section of the manual — especially its Safety Instructions. 2. Unpack the Clean Screen PC and save the packing. 3.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 2 Chapter Two: The Clean Screen PC Welcome Thank you for purchasing Planar’s Clean Screen color LCD personal computer, an IBM® compatible PC integrated with a full color LCD VGA display. The Clean Screen PC combines Pentium® performance with state of the art display technology to offer the most advanced, rugged, and lightweight PC system commercially available. Figure 3 — Planar Clean Screen with keyboard cabinet.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 3 The Clean Screen PC does not include an integrated floppy disk. There is provision for externally accessing a floppy disk drive through a custom connector. This is for diagnostic and service use only. Front Panel Flat Panel color LCD TFT display ranging from 12.1 inch to 13.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 4 Back Housing Twelve T25 Torx screws Four holes for standard Planar mounting options (10⁄32) Three T15 Torx screws Figure 6 — Remove the back housing to gain access to the unit. Inside Fuse (F1), 10.0A Schurter 001.1014 or (F5), 10.0A Bussman GDA-10A on newer units ISA 16-bit 1⁄2 Card Expansion Slot Fuse (F2), 2.0A Schurter 3402.0012 T-Bar (DO NOT REMOVE) SO DIMM DRAM sockets Battery (Rayovac BR2335 or equivalent) Standoffs (DO NOT REMOVE) 2.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 5 Do not remove the T-Bar or the standoffs. Their removal is not necessary to install or replace the ISA card, battery, hard disk, memory, or EP-1 module. The display unit contained beneath the motherboard uses high voltages. The display unit is not field serviceable and its connections are easily damaged. Static sensitive equipment. Use proper grounding procedures while working inside the Clean Screen.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 6 Chapter Three: Hardware Installation and Replacement This chapter refers to installing or replacing options within the Clean Screen itself. Instructions on installing the Clean Screen onto a standard Planar mounting option will come with the mounting equipment itself.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 7 Installing an ISA Adapter Card Figure 9 Do not remove the T-Bar or standoffs. 1. Remove the back housing as above. 2. Remove the blank metal spacer from the ISA panel slot using the T10 torx driver. 3. Locate the ISA connection beneath the T-Bar. 4. Turn the 1⁄2-card size ISA board upside down as you orient it toward the connection and the ISA panel slot. 5. Slide the card under the T-Bar, into the ISA connector and the ISA panel slot. 6.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 8 Installing Memory SO DIMM bank 0 SO DIMM bank 1 Figure 10 Do not remove the T-Bar or standoffs. Each SO DIMM bank is wired in parallel and requires two modules. You can fill one bank or both. But you should never put just one DIMM module in a bank: the unit will malfunction. To remove an SO DIMM module 1. Remove back housing as above. 2.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 9 Replacing the Hard Disk Drive (T10) 4-42 x 1⁄2 (4) screws securing the adapter bracket to the mother board 2.5" Hard Disk (T10) 4-42 x 1⁄2 (4) screws attaching the adapter bracket to the hard disk 2.5" Hard Disk Figure 11 Removing the existing hard disk 1. Remove the back housing as above. 2. Locate the hard disk under the T-Bar. 3. Remove the four screws that secure the hard disk bracket to the main board. 4.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 10 Replacing the Battery Battery (Rayovac BR2335 or equivalent) Figure 12 Battery: Rayovac BR2335 or equivalent. 1. Remove the back housing as above. 2. Gently pulling up on the battery bracket, remove the old battery. 3. Slide in a new battery. 4. Upon startup, the system defaults will load. Enter Setup and go to the Exit menu to restore the CMOS settings saved in your flash memory. See Chapter Five: BIOS Setup for details.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 11 Replacing the Fuses Fuse (F1) Schurter 001.1014, 10A; or Fuse (F5) Bussman GDA-10A, 10A Fuse (F2) Schurter 3402.0012, 2A Figure 13 Use only the fuses specified below to prevent damage to the Clean Screen. Fuses: F1 Schurter 001.1014, 10 A F2 Schurter 3402.0012, 2 A F5 Bussman GDA-10A, 10 A 1. 2. 3. 4. Remove the back housing as above. Using a small (jeweler type) flat screwdriver, gently pry up on the fuse.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 12 Mounting the Clean Screen 16.29 0.42 3.92 0.42 0.55 0.55 ∅0.22 ∅0.22 ∅0.22 ∅0.22 2.60 0.35 12.78 3.50 0.35 0.61 5.76 0.61 4.75 4.65 Figure 14 — The back of the Clean Screen, showing the location of mounting holes. Planar offers a variety of mounting options. If you are using one of these, please refer to the instructions included with your mounting hardware.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 13 Chapter Four: System Setup Attach the keyboard and all peripherals before you power up the unit. All connections are made at the bottom of the unit. If you have not yet attached the Clean Screen PC to a standard mounting bracket, then lay the unit face down before you attach the keyboard and peripherals. Be sure to use a non-abrasive cloth or other material to protect the face plate.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 14 If this device is used in a medical facility, any operating systems or programs used are required to be in the user’s language. Power Supply If you will be using AC power, you will need to use the AC power supply adapter that was packed with your Clean Screen. If you will be using a Planar mounting stand with batteries, you will use its power connector.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 15 Setup () When the screen first writes, press on the keyboard to enter the CMOS Setup menu. Refer to the next chapter for details. Driver Overview If you ordered the Clean Screen PC with an operating system pre-loaded, then the display drivers will already be loaded on the hard disk. Otherwise you will need to check the floppy disks that came with the IS Manager’s Kit for the appropriate drivers.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 16 Chapter Five: BIOS Setup The Setup program customizes the way the Clean Screen PC uses the hardware features of its BIOS (Basic Input/Output System). The Setup data is stored in CMOS and guides the computer every time it is turned on. A special feature of the Clean Screen PC is its ability to also store the Setup information in flash memory, so Setup information can be recovered by the system should the CMOS become corrupted.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 17 Main Menu @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 18 Memory Cache Sub-Menu The term memory cache refers to the technique of caching BIOS images. Memory Shadow Sub-Menu The term memory shadow refers to the technique of copying information from an extension ROM into DRAM and accessing it in this alternate memory location.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 19 Boot Sequence Sub-Menu (under Main Menu) The Boot Sequence sub-menu accesses Boot Options.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 20 Floppy Check This option is used to enable or disable the floppy drive search during the boot. To speed up booting, the floppy check should be disabled. It is still possible to boot from the A drive even with the floppy check disabled. The default is Enabled. Summary Screen This option is used to enable or disable a summary of the system configuration, which displays before the operating system starts to load.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 21 Advanced Menu The Advanced menu contains settings for integrated peripherals, memory shadow, cache, and large disk access mode.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 22 BIOS Extensions These items control the loading (shadowing) of BIOS extensions contained in the FBD main block #3. Note that there are actually three groups of Setup items to control the shadowing of up to three BIOS extensions. The screen graphic only shows the first group. BIOS Extension Offset in FBD This option selects the source address of the BIOS extension located in the FBD. The address is an offset from the base of the FBD.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 23 Integrated Peripherals Sub-Menu The options in this sub-menu configure the onboard serial and parallel ports and disk controllers.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 24 Touch Panel Base Address This option configures the touch panel serial port base address. The choices for I/O base addresses are: Disabled; 3F8H; 2F8H; 3E8H; and 2E8H. The default is Disabled. Touch Panel IRQ This option is used to configure the touch panel serial port IRQ. The IRQ choices are: Disabled; IRQ3; IRQ4; IRQ5; IRQ7; IRQ9; IRQ10; and IRQ11. The default is Disabled.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 25 Power Menu The options in this menu provide control over the power management facilities. Only about half of the Power menu screen entries are actually visible at any one time; however, for illustrative purposes, all of the Power menu entries are listed and annotated below. System BIOS Power Management supported states are: Fully On, Standby mode (partial power reduction), and Suspend mode (maximum power reduction).
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 26 Fixed Disk Timeout This option enables and sets the duration of fixed disk access inactivity required before the system shuts off the disk drive, or it disables Fixed Disk Timeout. The options are: Disabled; 1 min; 2 min; 3 min; 4 min; 5 min; 10 min; and 16 min. The default is Disabled. CRT This option is not user accessible. It enables or disables power management of the CRT and flat panel during system entry into or exit from Standby mode.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 27 Standby Wakeup Events This option enables or disables the ability of the keyboard or mouse to cause a Standby Wakeup Event—i.e., this option allows keyboard or mouse activity to return the system to full speed. Keyboard This option enables or disables the Standby Wakeup Event for the keyboard. The default is Enabled. Mouse This option enables or disables the Standby Wakeup Event for the mouse and selects the IRQ that the mouse is bound to for that purpose.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 28 Exit Menu The options in this menu allow the user to: save settings and exit, abandon changes and exit to the system, and control the backup and restoration of CMOS RAM to the FBD.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 29 Restore Condition This option determines under what conditions the System BIOS will restore CMOS RAM from FBD main block #1 when booting. The restore conditions are: Always; Never; and Bad CMOS. The default is Never. After replacing the CMOS battery you can replace the lost information by setting this parameter to Always or Bad CMOS and then exiting and rebooting. The CMOS will be updated during the reboot. You can then reset this parameter to Never.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 30 Chapter Six: Care and Cleaning Maintenance Tips The Clean Screen PC is a well designed unit that does not require any regular maintenance. There are, however, a few tips we would like to pass along. When installing and using the unit, make sure that nothing is blocking the vents. All circuitry generates heat in normal operation and keeping the vents unblocked is essential for trouble-free operation.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 31 REFERENCE GUIDE Appendix A: Product Specifications General Specifications The Clean Screen PC is an IBM compatible PC integrated with a color LCD screen. Utilizing Intel’s Pentium processing power, the Clean Screen PC supports up to 128 MB of memory and can use most 2.5" IDE hard disks. The Clean Screen offers a choice of either a 800 x 600, 12.1" or 1024 x 768, 13.8" flat panel display.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 32 External Serial Ports A National Semiconductor PC87336 chip is used to implement the two standard PC COM ports. These COM ports are compatible with the standard 16450 and 16550 architectures.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 33 Environmental Specifications Operating Temperature Operating Humidity Operating Shock EMI Standards Conducted Limits +10°C to +40°C 20 to 80% RH non-condensing 50 g FCC CFR 47, Part 15, Class A EN 55022 Class A UL and C-UL Safety Certification (File# E186047) United States Standards UL2601 and IEC 601-1-1 Canadian Standards C22.2 No. 601.1-M90 and C22.2 No. 601.1.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 34 Appendix B: Programming Interface Memory Map Range 0 to 640K 640K to 768K 768K to 816K 816K to 896K 896K to 1M 1M to 8M CPU address 00000000-0009FFFF 000A0000-000BFFFF 000C0000-000CBFFF 000CC000-000DFFFF 000E0000-000FFFFF 00100000-007FFFFF 8M to 16M 00800000-00FFFFFF 16M to 32M 01000000-01FFFFFF 32M to 64M 02000000-03FFFFFF 64M to (4.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 35 DMAs PCS PC-compatible DMA channels: DMA0 8-bit DMA1 8-bit DMA2 8-bit DMA3 8-bit DMA4 DMA5 16-bit DMA6 16-bit DMA7 16-bit IEEE1284 ECP port or Sound Blaster IEEE1284 ECP port (BIOS Setup) or Sound Blaster Floppy Disk Controller Sound Blaster DMA0–DMA3 cascade unassigned unassigned unassigned I/O Address List Never attempt to access an I/O address for which no device exists.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 36 Appendix C: Troubleshooting Anti-Virus Alert Please note that you should run an anti-virus program whenever your system exhibits problems. Although the cause of the problem may not be a virus, you could save considerable time and effort if your system does turn out to be infected. Many virus programs display intermittent symptoms that seem to be restricted to the hardware, the software, or the operating system.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 37 Boot Failures The System BIOS attempts to display an error message on the display and halts when it encounters the following error conditions. 1. Fixed disk error Causes: • No drive connected • Configured for 0 cylinders • Controller reset failed • Drive not ready • Track 0 seek timed out • Drive initialization failed • Drive recalibration failed • Last track seek failed 2. CMOS checksum failed Causes: • CMOS checksum failed 3.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 38 Problems At Initial System Startup Problems that occur at initial start-up are usually caused by incorrect installation or configuration. Hardware failure is a less frequent cause.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 39 Problems Running New Application Software Problems that occur when you install or run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. In some instances newly installed software may affect a previously installed software package. Go through the checklist below to see if the situation is one that may be easily corrected.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 40 Problems Operating PCMCIA Cards Problems related to PCMCIA cards are usually related to improper card installation or interrupt and address conflicts. Go through the checklist below to see if you can correct the problem. If the problem persists after you have checked and corrected all of these items, contact the card vendor’s customer service representative.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 41 Problems and Suggestions Contact your service representative if the suggested actions do not solve the problem. What happens What to do Application software problems Make sure all cables are installed correctly. Verify that your system hardware configuration is set correctly. In Setup, check the values against the system settings you recorded previously.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 42 What happens System does not power-up Power-on light does not go on Prompt doesn’t appear after system boots System halts before completing POST System over temperature error 42 Planar Clean Screen PC User’s Manual What to do Check AC power receptacle. Check plug into power adapter. Check plug into Clean Screen head. Check fuses. If the system is operating normally, the light may be defective. See Problems at Initial System Start-up.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 43 Error and Information Messages The rest of this chapter describes beep codes and error messages that you might see or hear when you start up the system. Note: In all cases, if the problem persists, call your service representative.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 44 Error Message Gate A20 Error Invalid Boot Diskette Keyboard Controller Error Keyboard is Locked . . .
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 45 PCI Configuration Status and Error Messages The following PCI messages are displayed as a group with bus, device, and function information. Message Explanation Floppy Disk Controller Resource Conflict The floppy disk controller has requested a resource that is already in use. NVRAM Checksum Error, The ESCD data was reinitialized because of an NVRAM Cleared NVRAM checksum error. Rerun the ICU.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 46 Resetting the System To reset the system from the keyboard, press the key sequence: You can also reset the system by shutting the system power off and then powering back up. To do this: 1. Turn the power off. 2. Wait at least 20 seconds. 3. Turn the power on. 4. The system powers up and immediately begins the power-on self test (POST).
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 47 Appendix D: Touch Screen (optional) CMOS Configuration If your Clean Screen has the optional touch screen installed you will need to enter into CMOS Setup (press ) and configure your touch screen controller. Figure D.1 — Integrated Peripherals sub-menu. 1. Select the Advanced menu. 2. Select the Integrated Peripherals sub-menu and press to move into the sub-menu. 3. Once in the sub-menu you can configure the touch panel base address and IRQ.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 48 Appendix E: Technical Support For Service If your Clean Screen PC needs servicing, call Planar Advance Customer Service at 503-614-4126 between 8:00 AM and 5:00 PM Pacific Time, Monday through Friday. You will need the unit’s serial number and a brief description of the problem to receive a RMA number.
CS Manual LAYOUT#1787 3/9/98 5:33 PM Page 50 U.S. & Canada: Planar Display Solutions 13950 SW Karl Braun Dr. P.O. Box 4001 Beaverton, Oregon 97076 -4001 Tel: (503) 614 - 4100 Fax: (503) 614 - 4194 European & Far East Sales: Planar International Ltd. Olarinluoma 9 P.O.