User's Manual

Troubleshooting
Page | 91
EP Series Ultra HD LCD Displays User Guide
020-1350-01D
Troubleshooting
Before calling service personnel, please check the following table for a possible cause of the
problem you are experiencing. Please note the following:
• Perform the adjustments according to Operating the Display on page 21.
• If the problem you have experienced isn’t described below or you can’t correct the
problem, stop using the display and contact Planar’s Technical Support Department. (See
Accessing Planar’s Technical Support Website on page 88).
Issue
Check for the following
No image is displayed
Make sure the correct source is selected.
Make sure the main power switch is turned ON.
Check that the source equipment is operating correctly.
Make sure the input signal is compatible with this display.
The image is not centered
Make sure the input signal is compatible with this display.
The remote control doesn’t
work
Make sure the batteries are new and are installed correctly.
Ensure the remote is aimed at the IR sensor.
Make sure the remote control sensor is plugged in correctly.
Make sure the remote is aimed towards the back of the display,
where the sensor is located.
The picture color looks poor
Check the picture settings.
Reset the display.