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Table of Contents Chapter 1, W660/W680 Overview Welcome to the W660/W680 .................................................... 1-2 Using This Guide ....................................................................... 1-2 System Requirements ................................................................ 1-3 Getting Help .............................................................................. 1-3 Online Help .........................................................................
Table of Contents Setting Up a Job ......................................................................... 1. Set the Separator Gap ..................................................... 2. Center the Wireframe under the Material ..................... 3. Set the Feed Angle ........................................................... 4. Position the Sliding Fence .............................................. 5. Load Material .................................................................. 6.
Table of Contents Barcode Problems ............................................................... 6-6 Other Problems ................................................................... 6-7 Appendix A, Control Panel Menus Using the Control Panel ............................................................ A-2 Using the Menus ........................................................................ A-3 Using the Main Menu ................................................................
Chapter 1 The W660/W680 Printer Overview The Pitney Bowes W660/W680 is a versatile, easy-to-use desktop printer designed for addressing applications. This chapter explains what's in this guide, and tells you how to order supplies and where to get more information about using your W660/W680. In this chapter: Welcome to the W660/W680 Ink Jet Printer ................................................. 1-2 Using This Guide ............................... 1-2 System Requirements ....................
1 • W660/W680 Printer - Overview Welcome to the W660/ W680 Ink Jet Printer The Pitney Bowes W660/W680 ink jet printer is a desktop printer used to print addresses, graphics and other information, in color (W680), on a wide range of material of various sizes, construction and composition. With the W660/W680 you can define the font, placement, print quality and bar code characteristics for your addresses.
W660/W680 Printer - Overview • 1 Appendix A, Control Panel Menus Explains the Main Menu and Setup Menu options available on the W660/W680 control panel. Appendix B, Specifications Provides hardware and material specifications. Your printer will run at its best when your material conforms to our specifications.
1 • W660/W680 Printer - Overview Getting Help (continued) Phone Support If you need technical support, call the Pitney Bowes National Diagnostic Center at: (800) 253-6565 Before You Call... Please see Chapter 6, Troubleshooting, for a description of common problems and their solutions. If you need to call, please have the following information at hand: • • • • Product name: W660/W680. Serial number: See back of unit.
W660/W680 Printer - Overview • 1 Ordering Supplies You can order supplies for your W660/W680 printer directly through the Pitney Bowes Supply Line.
1 • W660/W680 Printer - Overview 1-6 Pitney Bowes W660/W680 Operator Guide
Chapter 2 Setting Up the W660/W680 Printer This chapter explains how to unpack, assemble and connect your new printer. In this chapter: Unpacking the Printer ..................... 2-2 Package Contents ............................2-3 Setting Up the W660/W680 ....... 2-4 Choosing a Location .......................2-5 Important Safety Notes ................ 2-5 Assembling the W660/W680 ..... 2-6 Attaching the Wire Frame .............. 2-7 Installing the Fence ........................
2 • Setting Up the W660/W680 Printer Unpacking the Printer As you remove the W660/W680 contents from the box, check the parts against the list on the opposite page.
Setting Up the W660/W680 Printer • 2 Unpacking the Printer Package Contents 1. W660 or W80 Printer 2. Output Stacker 3. Wire Frame with Feed Ramp, Washer and Retaining Knob (Input Material Stacker assembled) 4. Long Sliding Fence 5. Power Cord 6. Short Sliding Fence 7.
2 • Setting Up the W660/W680 Printer Setting Up the W660/W680 The assembled printer should look like the picture below. The parts you have to put together are identified. Wireframe Input Stacker Feed Ramp and Lock Knob Sliding Fence Output Stacker Refer to this picture as you set up your printer. Follow the steps on pages 2-7 through 2-15. The following product orientation will be useful in performing these steps: Front is the area of the printer housing the LCD.
Setting Up the W660/W680 Printer • 2 Choosing a Location for Your Printer Important Safety Notes Follow these guidelines and safety precautions when selecting a location for your printer. • Place the printer on a table or other stable, level surface within the cable's length (Parallel 10 feet max. - Serial 15 feet max.) of your computer. • Allow for adequate space. The W660/W680 is 14.7 inches high, 16.2 inches wide and 21.7 inches deep, without the wire frame input stacker.
2 • Setting Up the W660/W680 Printer Important Safety Notes • Do not remove covers. The machine covers serve to enclose hazardous parts. If the machine has been dropped or has otherwise had the covers stressed in any way, report it to your Pitney Bowes Customer Service Representative.• Keep fingers, loose clothing, jewelry and long hair away from the moving parts. • To reduce the risk of fire and/or electrical shock, do not attempt to disassemble this machine.
Setting Up the W660/W680 Printer • 2 Assembling the W660/W680 (continued) 1. Attach the Wire Frame to the Printer. 1. Hook the bottom edge of the wire frame under the tabs in the frame slide. 2. Rotate the wire frame and insert the curved metal bar on the bottom of the frame into the height adjustment slot. See photos below. Tabs Height Adjustment Slot Curved metal Bar Lock Lever Lock Knob Wire Frame Bottom Edge 3. Adjust the height of the wireframe so it's positioned at about a 45 degree angle.
2 • Setting Up the W660/W680 Printer Assembling the W660/W680 (continued) 2. Install the Sliding Fence The W660/W680 has two fences—a long one and a short one. Use the short fence when printing material smaller than a #10 envelope. Use the long fence for larger material. Slide the square edge of the sliding fence into the slots on the frame slide as shown below. The fence fits snugly in the slots to ensure accurate positioning during operation.
Setting Up the W660/W680 Printer • 2 Assembling the W660/W680 (continued) 3. Position the Output Stacker Tray Printed material is deposited in the output stacker tray. The tray can stack up to 150 #10 envelopes. Slide it under the output area of the printer as shown below, then center it on the output area. Right to left placement of the tray varies with the size of the media being printed.
2 • Setting Up the W660/W680 Printer Connecting the W660/W680 to Your Computer 4. Connecting the Parallel Cable or Serial Cable Use the parallel cable supplied to connect the W660/W680 to your computer, or use an approved serial cable. Each end of the parallel cable has a connector. One end is labelled “Printer” and the other is labelled “Computer.” 1.
Setting Up the W660/W680 Printer • 2 2. Secure the connector by snapping the two wire clips over the corresponding tabs on the connector, as shown in the figure below. 3. Align the end of the cable connector labelled “Computer” with the printer port on your computer, then push the cable connector into the port. Secure the connection by tightening the screws on either side of the connector. 4.
2 • Setting Up the W660/W680 Printer Connecting to Power 5. Connect the Power Cord 1. Connect the female end of the power cord to the power receptacle in the interface panel. Refer to the figure on page 2-10. 2. Plug the male end of the power cord into a grounded outlet. Please review the safety information on pages 2-9 and 2-10. Turning On the W660/W680 Once you've connected the cable, press the printer’s power switch to the “|” (ON) position. The switch is located next to the power cord receptacle.
Setting Up the W660/W680 Printer • 2 Installing and Removing the Ink Jet Cartridges 6. Install the Ink Jet Cartridges (Color & Black). The printer uses Ink Jet Cartridges for printing. You must install a black only cartridge (W660), or a black and a color cartridge (W680), before you can print. To begin: 1. With the printer on, press the On Line key until the display reads OFF LINE. 2. Open the Transport Door of the printer. 3.
2 • Setting Up the W660/W680 Printer Installing and Removing the Ink Jet Cartridges (continued) 7. Push the cartridge forward (away from you) until it snaps in place. 8. Close the Transport Door. 9. The prompt asks about resetting the ink level. Select "YES" if you have installed a new cartridge. Otherwise, select "NO". 10. Press Enter. The display returns to the "OFF LINE" screen. Note: The print cartridge photos in this section are of the W680 printer. The W660 has only one cartridge.
Setting Up the W660/W680 Printer • 2 Installing and Removing the Ink Jet Cartridges (continued) Removing the Ink Jet Cartridges To remove or replace the ink jet cartridges, follow these steps: 1. With the printer on, press the On Line key until the display reads OFF LINE. 2. Open the Transport Door of the printer. 3. Press the Cartridge key on the control panel. This moves the carriage to the middle of the printer. 4.
2 • Setting Up the W660/W680 Printer 2-16 Pitney Bowes W660/W680 Operator Guide
Chapter 3 W660/W680 Basics In this chapter you'll learn about key features of the W660/W680 printer and how to adjust it to meet the requirements of your print jobs. In this chapter: Printer Features ...............................3-2 Set Up the Job ................................ 3-4 Set the Separator Gap ................. 3-6 Center the Wireform ....................... 3-9 Set the Feed Angle ........................ 3-10 Position the Feed Fence ................. 3-11 Load Materials ....................
3 • W660/W680 Basics Printer Features The W660/W680 has the following features: Speed (pieces per hour): Print Qualities Internal Fonts: Optional Font Card Font Point Size: Material Thickness: 9000 # 10 envelopes, 3 lines, 10 pt, Black Draft, Letter, Executive 13 (14 including Code 39 Barcode) 4 to 30 0.003" to .118" Speed Printer speed refers to the number of pieces of mail that can be processed in an hour.
W660/W680 Basics • 3 Printer Features (continued) Material Thickness Thickness refers to the size of the material that is processed through the printer. The W660/W680 can handle material from .003" up to .118" thick. Media Size The W660/W680 can print on the following range of material sizes. Width Height Thickness Maximum 12.5" (317.5 mm) 15" (381 mm) .118" (3.0 mm) Minimum 3" (76 mm) 5" (127 mm) .003" (.
3 • W660/W680 Basics Setting Up A Job • Prints USPS POSTNET certified bar code. • LCD menu display available in seven languages. • Memory capable of storing up to eight jobs. • Printing virtually anywhere on an envelope. • Graphic printing capability. Setting up a print job means adjusting the printer to accommodate the width, height, thickness and weight of your material. There are two things that determine how reliably your printer feeds: the setup adjustments and the quality of your material.
W660/W680 Basics • 3 Setting Up A Job (continued) 5. Feed Ramp and Lock Knob The feed ramp adds a gentle slope to the stack to help feeding. Lower the feed ramp until the top of the bottom piece in the stack reaches the middle of the feed ram. Secure the feed ramp with the lock knob. 6. Wireframe Slide Slides the wireframe side to side. Lock in position with the lock lever (Item 7). 7. Wireframe Slide Lock Lever (Not Shown) Locks the wireframe slide in position.
3 • W660/W680 Basics Setting Up A Job (continued) for detailed instructions. If you have the W660/W680 print driver loaded on your computer, you can easily perform these functions from within your application. 10. OutputStacker Tray Printed material is deposited in the stacker (catch) tray. The tray holds about 5" of material. 11. Output Area Where printed material is ejected from the printer. 12. Exit Rollers (Not Shown) Guides the printed material as it exits the printer.
W660/W680 Basics • 3 Setting Up A Job (continued) 5. Lock each separator in place. NOTE: If the separator gap is not set properly, the printer will misfeed or jam. If the gap is to big, the printer will feed doubles (two or more pieces at the same time). If the gap is too small, material will jam at the feed roller entrance. If you're running post cards and have feeding problems, set a smaller gap between the H-Block separators and feed rollers, or use thinner media.
3 • W660/W680 Basics Setting Up A Job (continued) Setup Example Using # 10 Envelopes: When you set the feed gap for a number 10 envelope, the width of the envelope will fall completely under the inside and middle H-Blocks, but only half way under the outer H-Block. In this case, remove the sliding fence, then follow this procedure: 1. Slide the #10 envelope over until it is under both fingers of the outermost H-Block. 2. Lower the outer H-Block so it contacts the material, then lock the H-Block in place.
W660/W680 Basics • 3 Setting Up A Job (continued) 2. Center the Wireform under the Material 1. Place a sample piece of material in the feed area, up against the support plate. 2. Push down on the wireframe lock lever to free the wireframe slide. 3. Center the wireframe under your sample piece of material. 4. Pull up on the lock lever to secure the wireframe in position.
3 • W660/W680 Basics Setting Up A Job (continued) 3. Set the Feed Angle The feed angle of the wireframe input stacker depends on the type of material you're running: • Heavy material—adjust to a low angle • Standard material—adjust to the center (45 degree angle) • Light material—adjust to a high angle To make the adjustment: 1. Loosen the lock knob on the wireframe slide. 2. Move the wireframe up or down as required. 3. Tighten the lock knob to secure the wireframe.
W660/W680 Basics • 3 Setting Up A Job (continued) 4. Position the Sliding Fence Your printer comes with two sliding fences—a long one and a short one. Use the long fence for number 10 envelopes and larger materials. Use the short fence for materials smaller than a number 10 envelope. To position the fence: 1. Place a sample piece or trial stack of material in the input area. 2. Slide the fence until it almost touches the stack of material. 3.
3 • W660/W680 Basics Setting Up A Job (continued) 5. Load Material Once your printer is set up, you can load material and make a test print. Avoid misfeeds by following these precautions: 1. Make sure the input area is free of dust and other matter. 2. Take a manageable amount of material and while holding it as shown, fan all sides of the material to separate each piece. This step helps keep misfeeds to a minimum. 3 Tamp the material on a flat surface, making sure that the stack is square.
W660/W680 Basics • 3 Setting Up A Job (continued) 6. Adjust the Position of the Feed Ramp With a stack of material loaded: 1. Loosen the lock knob that holds the feed ramp in position. 2. Lower the feed ramp until the top of the bottom piece of the stack reaches the middle of the feed ramp. 3. Tighten the feed ramp's lock knob to hold it in position.
3 • W660/W680 Basics Setting Up A Job (continued) 7. Adjust the Media Thickness Lever The media thickness lever sets the distance between the printhead and the material. Use it to compensate for different material thicknesses. The lever is located inside the printer under the transport door, as shown below. Set for approximate material thickness. Up position for thicker material (.118"), down position for paper or card stock (.010").
W660/W680 Basics • 3 Setting Up A Job (continued) 8. Adjust the Upper Exit Rollers Adjust the upper exit rollers so the outside edge of the rollers overlap the left and right edges of the material by 1/4". Slide the rollers from side to side to make the adjustment. IMPORTANT: Make sure the rollers do not touch any printed area of the material. If this happens, the rollers will act like a printing press and imprint a faint impression at incremental distances on the material.
3 • W660/W680 Basics Setting Up A Job (continued) 9. Print a Test Piece 1. Make sure material is loaded properly. (Or you can use a single test piece if you'd like to check your setup adjustments.) 2. Turn the printer ON. The On/Off switch is located on the interface panel at the rear of the machine. Wait for the printer to finish its startup routine and for the "ON LINE" screen to appear on the LCD. 3. Press the On Line button on the printer control panel until the LCD display reads OFF LINE. 4.
Chapter 4 Using the W660/ W680 With Your Computer This chapter has instructions for installing the W660/W680 printer driver and selecting the printer from a computer application. In this chapter: Installing the Printer Driver ......... 4-2 Selecting Printer Properties...... 4-10 Using Printer Properties Windows ......................................... 4-11 Selecting the W660/W680 from a Windows® Application .......... .......................................................
4 • Using the W660/W680 with Your Computer Installing the W660/W680 Printer Driver Before using the W660/W680 printer with your computer, you must install the W660/W680 printer driver. The driver gives your computer information about the printer you're using, and tells the printer about the settings you want to use in your print job. To install the W660/W680 printer driver, follow these steps: 1. Turn on your computer and wait for it to finish booting. 2.
Using the W660/W680 with Your Computer • 4 Installing the W660/W680 Printer Driver (continued) An install update message displays briefly, followed by the Install window which displays a prompt for restarting the system. 4. Click "OK" to restart the computer. 5. When the Applications Running window appears, shut down any running applications, then click "OK". The Options List window displays. 6. Select the desired components, then click "OK".
4 • Using the W660/W680 with Your Computer Installing the W660/W680 Printer Driver (continued) An install update message window displays briefly, followed by the Destination Directory window. 7. Select the desired directory, then click "OK". An install update message window displays briefly, followed by the Program Folder window. 8. Select the desired folder, then click "OK".
Using the W660/W680 with Your Computer • 4 Installing the W660/W680 Printer Driver (continued) An install update message window displays briefly, followed by a prompt to create a printer. 9. Click "OK" to enter the program for adding a printer to your computer setup. An install update message displays briefly, followed by the first window in the Add Printer Wizard. It prompts you to begin installing the printer. 10. Click "Next" to begin the installation process.
4 • Using the W660/W680 with Your Computer Installing the W660/W680 Printer Driver (continued) The window for designating the printer connection displays. 11. Select from the available options, then click "Next". The window for identifying the printer manufacturer and model displays. 12. Select Pitney Bowes from the Manufactures area and Pitney Bowes W660 or W680 from the Printers area. Then, click the "Next" button.
Using the W660/W680 with Your Computer • 4 Installing the W660/W680 Printer Driver (continued) The window for selecting the port displays. The default port is highlighted 13. If applicable, change the default settings, then click "Next". When the next window displays, Pitney Bowes W660 or W680 appears in the printer name area. The prompt asks you to indicate if you want to use this printer as the default setting. 14. Select "Yes" if you plan to dedicate your system to mailings. Otherwise, select "No".
4 • Using the W660/W680 with Your Computer Installing the W660/W680 Printer Driver (continued) The Envelope Printer Accelerator Setup window displays. 15. Select "Proceed with installation" if you intend to use non-Pitney Bowes applications and refer to step 17 on the next page for additional instructions. Otherwise, select "Cancel". If you selected "Cancel", the Update Complete window displays. 16. Remove the printer CD-ROM, then click "OK".
Using the W660/W680 with Your Computer • 4 Installing the W660/W680 Printer Driver (continued) If you selected "Proceed with installation", the 3rd Party Envelope Printing Setup window displays. 17. Select the printer to be targeted by the Accelerator, then click "Next". The Successful Configuration window displays. 18. Click "OK" to complete the installation process.
4 • Using the W660/W680 with Your Computer Selecting Printer Properties This section describes printer properties and use of the windows for selecting the available options. To access the main properties window, follow these steps: 1. Click the "Start" button in the task bar, then select "Settings". 2. Click "Printers." The Printer window displays. 3. Right click the Pitney Bowes icon, then left click the Properties option.
Using the W660/W680 with Your Computer • 4 Using the Printer Properties Window NOTE: An explanation of items in the tab windows is also available by doing the following: • • Right click an item to display the "What's This" button. Right or left click this button to display the information about the selected item. Use of the window for each tabbed item follows, starting with the General tab window. If the General tab window is not currently active, left click the General tab.
4 • Using the W660/W680 with Your Computer Using the Printer Properties Window Use the Comment area to make a statement about the printer. For example, you might want to indicate what the printer should be used for and when it is available. If this printer is shared, the comment entered in this area displays on the computers sharing this printer. Use the Separator page area to insert a page between each printed document.
Using the W660/W680 with Your Computer • 4 Using the Printer Properties Window To display the Details window, left click the Details tab in the Properties window. Use the Print to the following port area to select the port to which the printer is connected or the path to your network printer. Options for designating the port include the following: • Type in the path. • Selecting a path from the drop-down list. • Click on "Add Port" to select the type of port you want to add.
4 • Using the W660/W680 with Your Computer Using the Printer Properties Window Use the "Capture Printer Port" option to map a path to the network drive. Use the "End Capture" option to remove the mapping of a port from a network drive. Use the Timeout Settings in the following manner: • Choose the "Not Selected" area to specify the time (in seconds) that Windows will wait for the printer to be online before reporting an error.
Using the W660/W680 with Your Computer • 4 Using the Printer Properties Window To display the Color Management window, left click the Color Management tab in the Properties window. Choosing "Automatic" allows the system to select the best colors from the available profile. The "Automatic" option is the manufacturer-recommended choice. Choosing "Manual" allows you to choose the desired colors.
4 • Using the W660/W680 with Your Computer Using the Printer Properties Window To display the Paper window, left click the Paper tab in the Properties window. Use the Paper Size area to select the size or envelope that is to be printed. Click on the desired size from the selection that includes three paper sizes, eight envelope sizes, and an option to customize the size. Use the Orientation area to select how the document is positioned on the paper when it is printed.
Using the W660/W680 with Your Computer • 4 Using the Printer Properties Window Use the "Restore Defaults" button to return the printer to the manufacturer recommended paper settings If you make any changes to the original settings, click "Apply" to save the settings and keep the Properties window open. Click "OK"" to save the settings and close the Properties window.
4 • Using the W660/W680 with Your Computer Using the Printer Properties Window To display the Graphics window, left click the Graphics tab in the Properties window. Use the Resolution area to select the DPI (dots per square inch) for the printer. The setting for the W660/W680 is 300 DPI. Use the Dither area to select one of the following options to blend pure colors into patterns: 4-18 • Select None for no dithering. • Select Fine for resolution settings of 200 DPI or less.
Using the W660/W680 with Your Computer • 4 Using the Printer Properties Window Use the Intensity scale to select the desired level of darkness for the printed document. Use the "Color" button to display the color and rendering controls. Use the "What's This" feature for help in selecting the options best suited to do the job. Use the "Restore Defaults" button to return the printer to the manufacturer-recommended graphic settings.
4 • Using the W660/W680 with Your Computer Using the Printer Properties Window To display the Fonts window, left click the Font tab in the Properties window. Use the Download True Type fonts as bitmap fonts: options for maximum printing speed. With this option selected, each character is sent to the printer and remembered and doesn't need to be sent again for the rest of the job. Use the Print True Type as graphics option to print graphics over text.
Using the W660/W680 with Your Computer • 4 Using the Printer Properties Window To display the Device Options window, left click the Device Options tab in the Properties window. Use the Image Control option to change the way graphics and text are printed. Three options are available. Right click on each option to use the "What's This" feature to determine the option best suited to the job The Printer Memory areas specify use of the printer memory. The first area indicates the amount of available memory.
4 • Using the W660/W680 with Your Computer Using the Printer Properties Window 4-22 Use the "Restore Defaults" button to return the printer to the manufacturer-recommended settings If you make any changes to the original settings, click "Apply" to save the settings and keep the Properties window open. Click "OK" to save the settings and close the Properties window.
Using the W660/W680 with Your Computer • 4 Using the Printer Properties Window To display the Settings window, left click the Settings tab in the Properties window. Use the Print Quality area to select the desired level of reproduction of the printed documented. Three levels are available: • Draft prints readable documents of low contrast at the fastest printing speed. • Letter prints documents with acceptable contrast.
4 • Using the W660/W680 with Your Computer Using the Printer Properties Window Use the Heavy Media option when the job consists of stuffed or thick envelopes, newsletters, or multi-page catalogs. Selecting this option decreases printer throughput, as the heavier media feeds 25% slower than regular weight envelopes. Also, more torque is applied to the motor, which ultimately prolongs the motor's life.
Using the W660/W680 with Your Computer • 4 Selecting the W660/W680 Printer From a Windows Application The following steps explain how to select the W660/W680 printer from a Windows software application. The steps are similar for most applications. You can also refer to your application's documentation for specific instructions on installing selecting printers. 1. Start the software application that you use when printing envelopes with the W660/W680 printer and open the file you want to use. 2.
4 • Using the W660/W680 with Your Computer Selecting the W660/W680 Printer From a Windows Application (continued) Once you've made this selection, your print job will automatically go to the W660/W680 printer when you select File/Print provided the W660/W680 is selected as the default printer). Remember to change the printer selection back to your regular printer for your other printing jobs.
Chapter 5 Printer Maintenance This chapter describes the maintenance procedures you should perform on a regular basis to keep your printer running trouble-free. In this chapter: Preventive Maintenance .................. 5-2 Cleaning .............................................5-2 Print Quality Problems ....................5-2 Exit Rollers ....................................... 5-3 Sensor .............................................. 5-3 Floor Assembly and Top Cover .....
5 • Printer Maintenance Preventive Maintenance The Pitney Bowes W660/W680 Ink Jet Printer is designed for trouble- free service with a minimal amount of care. You should schedule regular cleaning of the Feed Rollers, Exit Rollers and Lower Guide. Caution Cleaning Clean print head, cartridge, ink surfaces and covers with plain water only. (Water works best!) Clean all rubber rollers with isopropyl, denatured and rubbing alcohol only. Use of any other cleaning solvents will void all warranties.
Printer Maintenance • 5 Exit Rollers If the right and left exit rollers are misaligned, that is, contact printed surfaces, they can become contaminated with ink. Use water to dampen a soft cloth and remove the ink from the rollers. Sensor A film and/or dust can build up on the sensors and cause misfeeds of the material. Lift the transport door and use compressed air to blow dust from the sensors. Cans of compressed air are available from many computer supply houses.
Chapter 6 Troubleshooting This chapter lists some common printer problems and offers suggestions on how to fix them. In this chapter: Problems and Solutions ....... 6-2 Feed Problems ........................6-2 Print Quality Problems ......... 6-3 Interface Problems ................6-4 Serial Pin Connector Diagram ...................................6-5 Motor Problems .................... 6-6 Barcode Problems ................. 6-6 Other Problems .....................
6 • Troubleshooting Problems and Solutions Before calling our National Diagnostic Center or your Pitney Bowes Customer Service Representative, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner. Feed Problems Problem Intermittent Feed Reason: Feed ramp not used. Solution: The feed ramp adds a gentle slope to the stack and helps feeding. If you're using the prop, check the H-Block gap for proper separation.
Troubleshooting • 6 Print Quality Problems Problem No Print Reason: Ink cartridge problem. Solution: Purge ink cartridge (pg A-23). Clean cartridge jets with soft cotton cloth and water (in line with colors as shown). Change to a new cartridge. Problem Gray or Light Print - Black Ink Off Color or Low Intensity - Color Ink - W680 only Reason: Solution: Ink supply is low. Check adjustment of the media thickness lever (page 3-14).
6 • Troubleshooting Print Quality Problems (continued) Interface Problems Problem Unwanted Bolding Reason: Escape sequence turning on bold or bold selection in printer's menu options is set to bold. Solution: Turn off bolding in software and/or turn bold selection in printer menu OFF. See Appendix A for instructions. If problem still exists, call Pitney Bowes for service. Problem Addresses "Walking" Reason: Incorrect Address Setup.
Troubleshooting • 6 Connector Diagram Serial Pin Connector Diagram PRINTER DB25 CHS GND 1 TXD 2 RXD 3 CTS 5 DSR 6 SIG GND 7 DTR 20 CHS GND TXD RXD CTS DSR DTR SIG GND COMPUTER DB25 1 CHS GND 3 RXD 2 TXD 20 DTR 7 SIG GND 5 CTS 6 DSR DB25 DB9 1 2 3 5 6 20 7 2 3 4 6 8 5 Pitney Bowes W660/W680 Operator Guide RXD TXD DTR DSR CTS SIG GND 6-5
6 • Troubleshooting Motor Problems Barcode Problems 6-6 Problem Motor Turning but no Feed Roller Movement Reason: Mechanical problem. Solution: Call Pitney Bowes for Service. Problem Barcode (Lower Right) is not Printing Reason: Barcode not enabled Solution: Turn barcode ON using Envelope Designer™, or the W660/W680 print driver or the printer’s control panel menus. Reason: Missing ZIP Code. Solution: Insert ZIP Code. Reason: Invalid ZIP Code format.
Troubleshooting • 6 Barcode Problems (continued) Other Problems Problem Address too High Reason: Address field is within 1/10" of the top edge of the media. Solution: Move address field down to within DMM specifications. Problem Paper Out or Paper Jam Reason: Input area is empty. Solution: Refill the input area. Reason: H-Block separators not adjusted correctly. Solution: Adjust the H-Blocks to the thickness of the material you're running. See page 3-6.
6 • Troubleshooting Other Problems (continued) 6-8 Reason: Lower rail shaft dirty. Solution: Wipe lower rail shaft clean. Problem Memory Card Error Reason: The card was removed while the printer was reading it. Solution: Do not remove the card while the printer is in use. If the card has been removed, insert the card, turn the printer off, then turn the printer on again. Problem Out of Memory Reason: The printer can run out of memory when downloading fonts or graphics.
Appendix A Using the Control Panel Menus The printer menus are used to control how your printed material looks. This chapter describes each menu and its options. In this Appendix: Using the Control Panel ................. A-2 Using the Menus............................. A-3 Main Menu........................................ A-5 Setup Menu ...................................
Appendix A • Control Panel Menus Using the Control Panel Use the buttons on the control panel to get to the printer menus, define the print options, run a print job, position the print carriage and turn the printer on line and off line. If you’ve installed the W660/W680 printer driver on your computer, you’ll normally perform these actions from within the application you’re using to set up your envelope layout. The buttons on the control panel perform the following functions: This Button... Does This...
Appendix A • Control Panel Menus Menu Displays the options on the Main Menu and the Setup Menu. The printer must be OFF LINE to access the menus. Enter Press to select the currently displayed menu option. Cartridge/+(plus) With the printer OFFLINE, press to move the ink cartridge holder to the center of the printer. This makes it easy to remove the cartridge. With the printer ONLINE, press to scroll forward through the menu options. Test Env. Using the Menus Prints a test envelope.
Appendix A • Control Panel Menus Using the Menus (continued) To select an option: 1. Press the On Line button until the LCD message displays “OFF LINE”. 2. To access the MAIN MENU, press the Menu button. 3. To access the SETUP MENU, press and hold the Menu button for four (4) seconds. 4. Press the plus (+) or minus (–) buttons to move through the list of menu options. 5. When the appropriate menu option appears, press the Enter button to display the choices associated with that option. 6.
Appendix A • Control Panel Menus Using the Main Menu The Main Menu options are: 1. Address Layout 2. Print Quality 3. Font 4. Barcode 5. Address Recovery 6. Clear Counter 7. Job Settings NOTE: The settings you define in a software application such as SmartMailer™ override any settings you choose in the printer menus.
Appendix A • Control Panel Menus Using the Main Menu (continued) Main Menu Menu Options 1. ADDRESS LAYOUT A. B. C. D. E. DISTANCE TO RIGHT DISTANCE TO BOTTOM LINE SPACING ORIENTATION ORIENTATION CONTROL 2. PRINT QUALITY DRAFT EXECUTIVE LETTER 3. FONT A. NAME B. SIZE C. WIDTH D. BOLD E. ITALIC F. OUTLINE 4. BARCODE A. LOCATION B. 5 DIGIT ON/OFF C. 9 DIGIT ON/OFF 5. ADDRESS RECOVERY A. GET ADDRESS B. CLEAR MEMORY 6. CLEAR COUNTER CLEAR ADDRESS (YES/NO) PIECE COUNTERS 7. JOB SETTINGS A.
Appendix A • Control Panel Menus 1. Address Layout Use the Address Layout option to set up the way an address appears on the printed material. The printable width is limited to 9.4” from the right side of the mail piece. The printable height is 15” measured from the bottom edge of the mail piece. Define the following options from this menu: A. Distance to Right (Left Margin) This option sets the start of the address (the left side of the address) as measured from the right side of the envelope.
Appendix A • Control Panel Menus 1. Address Layout B. Distance to Bottom (Bottom Margin) Use this option to set the distance from the top address line to (continued) the bottom of the envelope. For #10 envelopes this should be about two inches. Press the + or – buttons to increase or decrease the Distance to Bottom, (+ MORE or – LESS) defined in inches or millimeters. The bottom margin is the distance between the bottom edge of the material and base of first line of the address.
Appendix A • Control Panel Menus 1. Address Layout (continued) To use the Address Layout option: 1. Press the On Line button until the display reads OFF LINE. 2. Press the Menu button to display the Main Menu. 3. Press the + or - buttons to scroll through the Main Menu options until 1. ADDRESS LAYOUT appears on the LCD panel. 4. Press the Enter button to select this option. 5. Press the + or – buttons to scroll through the ADDRESS LAYOUT options. 6.
Appendix A • Control Panel Menus 2. Print Quality Use the print quality option to select the resolution of the printed addresses—Executive, Letter or Draft. Note: All color print quality specifications only apply to the W680. A. Executive Quality Black - 600 x 600 DPI - Color 300 x 300 DPI This is the darkest of the three print qualities. It prints at the slowest speed, uses the most ink and delivers the best quality printout. Executive quality prints envelopes that require a professional appearance. B.
Appendix A • Control Panel Menus 2. Print Quality (continued) 5. Press the + or – buttons to scroll through the Print Quality options, until the desired option (Executive, Letter or Draft) is displayed on the LCD panel. 6. Press the Enter button to select the desired option. 7. After you’ve made your selection, press the Menu button several times to back out of the Menu until the printer displays OFF LINE. Then, press the On Line button to enable the printer.
Appendix A • Control Panel Menus 3. Font Selection The W660/W680 has thirteen available fonts (typefaces, plus barcode): Courier, Sans Serif, Roman, OCR A, Quincy, Springer, Hancock, Alpine, Baxter, Marina, Stencil, Windmill, and Silicon. All fonts are scalable from 4 to 30 point size, and can be printed in regular, bold, italic. and outline style. The W660/W680 also supports downloaded fonts. This means that if you are using Windows, all the fonts installed in Windows are available.
Appendix A • Control Panel Menus 3. Font Selection E. Italic (continued) Italic characters have decreased stroke weight, print at an oblique angle and print somewhat lighter than standard or bold typefaces. Use italic to provide emphasis and add flair to address text that requires a finished, polished appearance. F. Outline Use this option to print only the outline or the edge of the font’s shape. All records printed using Outline will appear as hollow text. To select the font options: 1.
Appendix A • Control Panel Menus 4. Barcode Use this option to include a USPS-certified barcode on your mailpieces. The W660/W680 can print a 5- or 11-digit barcode. If you select Off, it means that if the computer sends a 5-digit ZIP Code, it won’t print a barcode; only the 9-digit ZIP Codes and Delivery Points will print. The options on the barcode menu are Location and 5-Digit On/ Off. A. Location Press the Enter and + buttons to select the Location where you want the barcode to print.
Appendix A • Control Panel Menus 4. Barcode (continued) 5. Press the Enter button at the 5-digit barcode prompt and use + or – to turn the option ON or OFF. 6. After making your selections, press the Menu button several times to back out of the menu until the printer displays OFF LINE. Then, press the On Line button to enable the printer.
Appendix A • Control Panel Menus 5. Address Recovery Use this option to direct the printer’s memory to go back a certain number of addresses when an error occurs in order to reprint the address. The options on this menu are A. Get Addresses and B. Clear Memory. A. Get Addresses Select Get Addresses after a jam is cleared and you want to restart printing at the point where the printer left off just before the jam occurred. To retrieve any address in the data buffer, press the Enter button.
Appendix A • Control Panel Menus 5. Address Recovery (continued) 4. Press the Enter button to select the desired option. 5. After making your selection, press the Menu button several times to back out of the Menu, until the printer displays OFF LINE. Then, press the On Line button to enable the printer.
Appendix A • Control Panel Menus 6. Clear Counter Use this option to clear the piece (batch) counter. 1. Press the + or – buttons to scroll through the Main Menu options until the 6. CLEAR PIECE COUNTER option displays on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + or – button to select CLEAR PIECE COUNTER, (+ YES or – NO). 4. After you’ve made your selection, press the Menu button several times to back out of the Menu, until the printer displays OFF LINE.
Appendix A • Control Panel Menus 7. Job Settings (continued) To use this option to direct the printer to Load or Save the Job Setting as a certain number: 1. Press the + or – buttons to scroll through the Main Menu options until the 7. JOB SETTINGS option appears on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + or – buttons to select A. Load or B. Save. 4. Press the Enter button to select the desired option. 5.
Appendix A • Control Panel Menus Using the Setup Menu To access the Setup Menu, the printer must be OFF LINE. (The LCD display toggles between ON LINE and OFF LINE). If the printer is ON LINE, press the On Line button once so the LCD displays OFF LINE. Then, press and hold the Menu button for four seconds to display the Setup Menu. The Setup Menu options are: 1. Heavy Media Mode 2. Test Print Head 3. Purge Print Head 4. Lines Per Address 5. Communications 6. Hex Dump Mode 7. Languages 8.
Appendix A • Control Panel Menus Using the Setup Menu (continued) Setup Menu Menu Options 1. HEAVY MEDIA MODE 2. TEST PRINT HEAD 3. PURGE PRINT HEAD 4. LINES PER ADDRESS 5. COMMUNICATIONS A. B. C. D. BAUD RATE PARITY WORD LENGTH LINE TERMINATION 6. HEX DUMP MODE 7. LANGUAGE A. SYMBOL SET B. INCH/MILLIMETER C. MENU LANGUAGE 8. ENVELOPE FEED DELAY 9. ENVELOPE AUTO EJECT 10.
Appendix A • Control Panel Menus 1. Heavy Media Mode The only time you need to turn this mode on is when you are using long, heavy envelopes. This option increases motor torque. This option is normally OFF. To use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until the 1. HEAVY MEDIA LOAD appears on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + or – buttons to select A. ON or B. OFF. 4.
Appendix A • Control Panel Menus 2. Test Print Head (continued) displays. The printer prints a diagonal line across the material. If a gap is present within the diagonal line, the nozzle may be blocked and need to be cleaned. 4. Press the Menu button to back out of the menu until the printer displays OFF LINE. Then press the On Line Button to enable the printer. 3. Purge Print Head The purging process clears any clogged ink on the print nozzle. Often this will return the print quality to a normal level.
Appendix A • Control Panel Menus 4. Lines Per Address (continued) 2. Press the Enter button to select this option. 3. The LCD displays “LINES/ADDRESS + (MORE) or – (LESS)”. The range is from 1 to 66 lines. To select the range, press the + button (MORE) or – button (LESS). The printer can print an address which is typically between 3 and 8 lines. 4. Press the Menu button to back out of the menu until the printer displays OFF LINE. Then, press the On Line Button to enable the printer. 5.
Appendix A • Control Panel Menus 5. Communications (continued) A. Baud Rate The Baud Rate choices are (1200), (2400), (4800), (9600) and (19200). B. Parity Parity determines the integrity of data that is sent. The choices are (ODD), (EVEN) AND (NONE). C. Word Length The choices are (7 DATA BITS) and (8 DATA BITS). D. Line Termination Typical software line termination is CR=CR;LF=LF. If your software is not typical, the line termination can be modified.
Appendix A • Control Panel Menus 6. Hex Dump Mode The information provided here is for those of our customers who are technically inclined. The Hex Dump Mode option causes the printer to print all commands and data it receives from the computer in a hexadecimal format. Use this feature to check the integrity of your data. When you enable this option, instead of addresses printing, a HEX dump of the data stream prints on the material. To use this option, the printer must be attached to a computer. 1.
Appendix A • Control Panel Menus 6. Hex Dump Mode (continued) EXAMPLE: The capital letter A is a HEX 41. Find the letter A on the above chart, and look towards the top of the chart (MSB) and locate the HEX number 4. Then look to the left side of the chart (LSB) and locate the HEX number 1. Therefore the HEX number is MSB=4 and LSB 1= 41. This chart can be easily understood by memorizing five HEX codes: Capital A is 41 Hex, numbers are 30’s (0 is 30 HEX, 1 is 31 HEX etc.
Appendix A • Control Panel Menus 7. Language The W660/W680 has several language sets installed. The options on the language menu are: A. Symbol Set, B. Inch / Millimeter, C. Menu Language. A. Symbol Set The symbol set contains the International Standards Organization (ISO) character set substitution tables.
Appendix A • Control Panel Menus 7. Language (continued) B. Inch / Millimeter This option selects the printer Measurement system—Inch or Millimeter. C. Menu Languages This option changes the LCD control panel menu to the language you want. Supported languages are English, German, French, Italian, Spanish, Dutch and Polish. To use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until 7. LANGUAGE appears on the LCD panel. 2. Press the Enter button to select this option.
Appendix A • Control Panel Menus 8. Envelope Feed Delay Use this option to feed very glossy material or if extra ink drying time is needed. This option slightly reduces the overall throughput of the printer. To use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until 8. FEED DELAY appears on the LCD panel. 2. Press the Enter button to select this option. The time delay (0 to 30 seconds) can be adjusted by pressing the + button (MORE) or – button (LESS). 3.
Appendix A • Control Panel Menus 10. ROM Revision Number This option is extremely useful whenever it is necessary to verify the Firmware Revision installed in the printer. It is also useful to determine if your printer requires an upgrade. The Maintenance Count, which is the total number of print cycles accumulated, is also displayed. This information is helpful in determining solutions to printer problems. To momentarily view the ROM Revision and the Maintenance Count: 1.
Appendix A • Control Panel Menus A-32 Pitney Bowes W660/W680 Operator Guide
Appendix B W660/W680 Specifications This Appendix contains detailed hardware and material specifications for the W660/W680 printer.
Appendix B •4 • Specifications Operating the Printer Equipment Specifications Physical Dimensions 14.7" (37.3 cm) high; 16.2" (41.2 cm) wide; 21.7" (55.1 cm) deep (without wireform). Weight 44.11 lbs. (20 kg), including print cartridges (B & C) and catch bin. Electrical Domestic (W660/W680): 120VAC, 60Hz, 1A International (W661/W681): 220-240VAC, 50Hz, 0.5A Agency Approvals UL/cUL/VDE-GS Interface Centronics Parallel and Serial.
Appendix BOperating • Specifications the Printer • 4 Equipment Specifications Downloadable Fonts (continued) Cartridge Fonts Supports bitmapped, downloadable fonts. Not Required. Fonts are downloaded with addresses. Barcode Printing The W660/W680 can print a 5- or 11-digit USPS NAIC-certified POSTNET barcode in one of three positions: the lower right of the envelope; above the address block; and below the address block.
Appendix B •4 • Specifications Operating the Printer Trailing Edge (Top) Flap on opposite side Feed Direction Right Left NOTES: 1. 2. 3. 4. Leading Edge (Bottom) All edges are viewed from the front surface of the material. Two clear zones, each 0.3 inches wide, are required on the mailpiece to allow clearance for the exit rollers. Printing is allowed to the top edge of the media, however print quality will be degraded.
Appendix BOperating • Specifications the Printer • 4 Equipment Specifications Storage Conditions (continued) Shipment Conditions: Temperature (Printer): 42 to 100°F (5 to 40°C) Humidity (Supplies): 10 to 90% Maximum Wet Bulb Temperature: 85°F (29°C) Temperature (Printer): -40 to 140°F Humidity (Supplies): 5 to 100% Maximum Wet Bulb Temperature: 85°F (29°C) Noise Level Idle Mode: <6.6 Bel (A) Operating Mode: <7.3 Bel(A) Operator position: no more than 65 dBa referenced to 20 µpa.
Appendix B •4 • Specifications Operating the Printer Material Specifications Approved Media The paper types listed below are approved for use with the W660/W680 Printer. Please note that the dimensional limits above apply in all cases, and that all media (flats, envelopes, postcards, catalog envelopes, etc.) must be without windows, unstuffed and unsealed.
Appendix BOperating • Specifications the Printer • 4 Envelope Sizes Name #6-1/4 #6-1/2 #6-3/4 #8-1/2 #4 #5 #5-1/2 #6 #7-3/4 #7 #8-5/8 #9 #10 #11 #12 #14 Monarch C4 C5 C6 DL Style Square Commercial Square Baronial Baronial Baronial Baronial Official Official Official Official Official Official Official Official DIN C4 DIN C5 DIN C6 Dimensions (Inch) Height x Width Dimensions (Metric) Height x Width 3-1/2 x 6" 6-1/2 x 6-1/2" 3-5/8 x 6-1/2" 8-1/2 x 8-1/2" 3-5/8" x 5-1/8" 4-1/8 x 5-5/8" 4-3/8 x 6-3/4" 4-3
Index
Index Address High 6-6 Address Layout Setting with Menu A-7 Address Recovery Specification B-2 Using Menu to invoke A-16 Address Smudging 6-3 Addresses "Walking" 6-4 Agency Approvals B-2 Approved Media B-6 Approved Media Types 3-3 Attach the Material Prop 2-7 Auto Envelope Eject A-30 Using Menu to Enable A-30 Preventive Maintenance 5-2 Print Head Cartridge 5-2 Rubber Rollers 5-2 Sensor 5-3 Cleaning Printhead Cartridge 5-2 Clear Counter Using Menu to A-18 Clear Counter A-18 Clear Memory A-16 Communications
Index Environmental Limits B-4 Executive Print Quality A-10 Exit Rollers 3-6, 3-14 Cleaning 5-3 F Feed Angle 3-9 Fence, sliding 3-5, 3-11 Feed Gap, setting 3-6 Feed Problems 6-2 Feed Roller Doesn't Move 6-6 Floor Assembly and Top Cover Cleaning 5-3 Font Selecting with Menu A-12 Font Menu A-12, A-13 Font Size 3-2 Fuzzy Printing 6-3 G Get Addresses A-16 Getting Help 1-3, 1-4 Glossy Material Print Quality 3-13 H H-Block Separators 3-4 Heavy Material 3-10 Heavy Media A-22 Heavy Media Mode Using Menu to Sele
Index Material Notes B-6 Material Size and Thickness B-6 Material Thickness 3-3 Media Size 3-3 Media Thickness Lever 3-14 5-2 Memory Card Error 6-7 Menu Languages A-29 Misfeeds 6-2 Motor Problems 6-5 Multifeed (Feeds Doubles) 6-2 N No Communications 6-4 No Print 6-3 Noise Level B-5 O Operating System Recommended 1-3 Operator Safety Tip Card 2-3 Ordering Supplies 1-5 Orientation A-8 Out of Memory 6-7 Output Area 3-6 Output Stack Height 3-14 Output Stacker 2-3 Output Stacker Tray Assembling 2-10 P Package
Index R Recommended Usage B-5 Recycled Material Print Quality 3-13 Resident Font Enhancements B-2 Resident Fonts Listing B-2 ROM Revision Number A-31 Using Menu to View A-31 S Selecting the W650 Printer From a Windows Applicat 4-3 Sensor Cleaning 5-3 Separator Gap 3-6 Serial Cable 1-3, 2-11 Cable Length 2-11 Connecting 2-11 Location of 2-5 Setting Up the W650 2-4 Setup Adjustments Exit Rollers 3-14 Feed Angle 3-9 Feed Ramp 3-13 Media Thickness Lever 3-14 Output Stack Height 3-14 Separator Gap 3-7 SlidingF
Index Resident Font Enhancements B-2 Resident Fonts B-2 Stacker Capacity B-3 Throughput B-3 User-Definable Parameters B-3 Weight B-2 Speed Printer 3-2 Stacker Capacity B-3 Stacker Tray 3-6 Standard Material 3-10 Supplies Ordering 1-4 T U Unpacking the Printer 2-2 Unwanted Bolding 6-4 User-Definable Parameters B-3 Using the Menus A-3, A-4, A-5, A-6 Using This Guide 1-2 W Weight B-2 Wire Frame 3-4 Assembling 2-8 Wire Frame (Input Material Stacker) 2-3 Wireform 3-9s Technical Support 1-4 Phone Number 1-4
