J693 Operator’s Manual
Copyright Information: CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Firmware (Software) Agreement The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
Agency Compliance and Approvals: UL1950 Information Technology Equipment C22.2 No. 950-M93 C US Listed EN60950 For 230 Volt Operation (Europe): Use a cord set, marked "HAR," consisting of a min H05VV-F cord which has a minimum 0.
Important Safety Instructions: This printer has been carefully designed to give you many years of safe, reliable performance. As with all electrical equipment, there are some basic precautions you should take to avoid hurting yourself or damaging the printer: ¾ Before using the printer, carefully read all the installation and operating instructions. ¾ Observe all warning instruction labels on the printer. ¾ Install the printer on a flat, firm, solid surface.
Printer Overview 1.0 About this Printer............................................................... 1 1.0.1 Standard Features ................................................. 2 Getting Started 2.0 Inspection........................................................................... 3 Setting Up the Printer 3.0 Installing the Printer .......................................................... 5 3.0.1 Communications Interfacing ................................ 6 3.1 Loading Media...........................
4.3 Printing from the Quick Test Mode................................. 34 4.3.1 Print Quality Label ............................................. 34 4.3.2 Configuration Label ........................................... 35 4.3.3 Quick Ribbon Test Label ................................... 36 4.3.4 Dot Test Pattern Label........................................ 37 4.3.5 Validation Label................................................. 38 4.3.6 User Defined Label ............................................
Appendix A ASCII Control Code Chart...................................................... 77 Appendix B Available Fonts and Bar Codes............................................... 79 Appendix C Module Assignments............................................................... 87 Print Resolutions and Maximum Widths ................................ 87 Speed Settings and Defaults.................................................... 88 Appendix D Menu System Multi-Language Support ..............................
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1.0 About this Printer Congratulations on your purchase of a new J693 printer. The J693, hereafter referred to as ‘the printer’, blends the rugged durability of cast-frame construction with other innovative design features to redefine the standard in industrial thermal printers. The printer incorporates highly specialized electronics, including a powerful 32-bit processor and up to 8 megabytes of on-board memory.
1.0.1 Standard Features To meet all of your printing needs this unit is easily configurable. This section lists the available standard and optional hardware features.
2.0 Inspection After removing the printer from the packaging material, check the contents of the package.
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3.0 Installing the Printer This section explains how to connect and load the printer with media and ribbon. ; Note: When connecting the AC Power Cord or data cables to the printer, ensure the Power On/Off Switch is in the ‘Off’ position. Connect the AC power cord to the receptacle located on the back of the printer, then plug the cord into a properly grounded outlet.
3.0.1 Communications Interfacing Using a data detection process, the interface selection occurs automatically in the printer. At power-up, the printer begins monitoring the interface ports for activity. When the host transmits data, the printer port detecting this data is set ‘active’ and remains active as long as data flow continues. Once the received data flow stops and the Host Timeout Value (see Section 4.1.
3.1 Loading Media The following procedures explain the preliminary label loading steps. n o p Raise the Access Cover. Rotate the Printhead Latch forward to raise the printhead. Slide the Label Guide out away from the frame and then lower it to the down position. Note: q r In this left-justified printer, always place the labels against the backstop when loading. Pull outward on the Roller Bracket and allow it to swing down.
s 8 Route the backing material through the Roller Bracket as shown. Then raise the Roller Bracket up to its latched position.
u v Route the Label Backing back to, and around the Rewind Hub, as shown. Insert the leading edge of the Label Backing into the Slot on the Rewind Hub and then insert the Label Retainer into the Slot on the Rewind Hub. Rotate the Rewind Hub to remove the slack in the Label Backing. Be sure the printhead latch is down and in the locked position. ) After finishing, close the Access Cover and then push and hold the FEED key for four seconds to secure the backing material and calibrate the label TOF.
3.3 ;Note: Loading Ribbon Always use ribbon slightly wider than the label backing material; this helps protect against printhead wear. Use only Pitney Bowes ribbons and labels. To produce an image on the label, thermal transfer labels requires ribbon. Ribbon types are available with the ‘ink’ layer on the outside (coating side out) or with the ‘ink’ layer on the inside (coating side in). These types cannot be interchanged in the printer.
p q r s t u Mount the ribbon so that it is dispensed in the appropriate direction for the ribbon type. Slide the ribbon on completely to rest against the flange. Route the ribbon under the Ribbon Roller then out the front of the printer. Continue routing the ribbon up to and around the Ribbon Take-Up Hub, as shown. Wind the ribbon around several times in a clockwise direction to secure it in place. Lower the printhead and rotate the Printhead Latch back to the locked position. Close the Access Cover.
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4.0 Operating the Front Panel The front panel is equipped with five keys, 3 indicator lights and a Liquid Crystal Display (LCD). The key functions differ depending upon the selected mode of the printer. The selectable modes are Ready, Menu and Quick Test. 4.0.1 Ready Mode: Normal Operation (Ready Light ‘On’) n The PAUSE key temporarily suspends printing. Pressing again returns the printer to normal operation. o The FEED key advances one label, and clears any corrected faults.
4.0.2 Menu Mode: Configuration (Ready Light ‘Flashing’) n The DOWN ARROW key scrolls to the previous menu item on the same menu level. It also, decrements numerical values in most menu selections. o The UP ARROW key scrolls to the next menu item. It also increments numerical values in most menu selections. p The ENTER key selects the function or displayed value (selection is indicated with an ‘*’ or ‘’ for bootables which require a reset to become effective).
4.0.3 Quick Test Mode: Print Test Labels n The DOWN ARROW key scrolls to the previous test function. o The UP ARROW key scrolls to the next test function. p The ENTER key will change the selected test label quantity of 2, 100, 1000, or 9999 (except the ‘Configuration Label’, this quantity is always one). Holding down the key scrolls quantities. q The ESCAPE key will exit the Quick Test Mode without printing. r The TEST key will print the selected test label at the selected quantity.
4.0.4 Indicator Lights n ‘On’ indicates READY Mode. ‘Slow Flashing’ indicates Menu Mode. ‘Fast Flashing’ indicates data is being received and processed. o ‘On’ indicates a ‘Paused’ state. p ‘Slow Flashing’ indicates a Warning. ‘Fast Flashing’ indicates a Fault. See Section 6.1 for a list of the display messages. 4.0.5 LCD (Display) n Liquid Crystal Display The display provides several types of information: • Following a brief power-up sequence, the READY message.
4.0.6 Resetting the Printer Depending upon the method used, there are three reset levels possible: 4.0.6.1 Soft Reset To reset the printer and clear any temporary host settings: n With the printer ‘On’, press and hold the CANCEL key for approximately four seconds. 4.0.6.2 Level 1 Reset To return the printer to the factory default settings: n o Turn ‘Off’ the printer.
4.1 Navigating the Menu System Printer operation can be controlled through the user interface, allowing the operator access to these six menu system branches: • • • • • • Media Settings Print Control Printer Options System Settings Communications Diagnostics While in the menu system, the current selection will be indicated with the ‘*’ symbol next to the displayed item on the LCD, and selections designated with the ‘§’ symbol will require a printer reset before becoming effective.
From Ready Mode, press the key to enter the Menu Mode. Depending upon the configuration of the printer, the following is a list of the possible Enter and Exit Prompts. MENU MODE Enter/Exit Prompt Description: ENTER PASSWORD 0000 You are attempting to enter the Menu Mode. Security has been enabled and now the correct user-definable password is required for access the Menu Mode functions. KEEP HOST CHANGES? You are now entering the Menu Mode.
4.1.1 Media Settings Selects a print method. MEDIA TYPE For use with heat sensitive media. DIRECT THERMAL THERMAL TRANSFER For use with media requiring a ribbon to create an image. SENSOR TYPE GAP CONTINUOUS REFLECTIVE Selects the top-of-form (TOF) sensing method for the media. The printer recognizes the TOF by sensing gaps in the media. No TOF sensing. The user must use the LABEL LENGTH setting to determine TOF.
4.1.2 Print Control HEAT 10 (0-30) Controls the printhead ‘burn-time’; see Section 2.1.1 for more on print quality control. PRINT SPEED Controls the rate of label movement during the printing process; see Appendix C. FEED SPEED Controls the rate of label movement between printing areas; see Appendix C. REVERSE SPEED Controls the rate of label movement during backup positioning for start of print, cutting or present distance; see Appendix C. ROW OFFSET 00.00in (0-99.
4.1.3 Printer Options MODULES PRINT DIRECTORY PRINT FILE FORMAT MODULE DELETE FILE PACK MODULE PRESENT SENSOR ENABLED DISABLED NOT INSTALLED CUTTER ENABLED DISABLED NOT INSTALLED The physical presence of the respective memory module must be detected to show the module function selections for that module in the menu system. Prints a label directory of all available modules, the available space on these modules, the files present, and the type of module and files.
Printer Options (continued) GPIO PORT GPIO ENABLED DISABLED END OF PRINT LOW STATUS HIGH STATUS LOW PULSE HIGH PULSE DISABLED J693 The physical presence of the optional GPIO port must be detected to show the selections in the menu system. Instructs the printer to update the output signals and to wait for the Start of Print Signal to print a label. Yes No Defines the operation of the printer’s End of Print signal as sent to the applicator.
4.1.4 System Settings INTERNAL MODULE 1024 KB Sets the number of 1K blocks allocated for the internal RAM ‘D’ module. Available memory dependent upon model; see Appendix C. DEFAULT MODULE D Sets the default module used to store files when no module is specified; see Appendix C. SCALEABLE FONT CACHE 0312 KB Sets the number of 1K blocks allocated for the scaleable font engine. Available memory dependent upon model; see Appendix C.
System Settings (continued) CONFIGURATION LEVEL PRINTER KEY To upgrade the application (resident software) of the printer, the hardware and software compatibility levels must match for the update to be accepted. This information is displayed here and can also be found printed on the configuration label.
System Settings (continued) SET FACTORY DEFAULTS Parameters in this menu listing with the ‘ ’ symbol are the designated defaults. Overwrite the current settings with the SET FACTORY factory default settings. DEFAULTS ; Note: The printer will reset automatically. All menu settings will be restored except CUSTOM ADJUSTMENTS and the media and ribbon calibration parameters.
System Settings (continued) PAUSE MODE ENABLED DISABLED SECURITY ♦ SELECT SECURITY ENABLED DISABLED MODIFY PASSWORD UNITS OF MEASURE METRIC IMPERIAL When enabled, PAUSE MODE suspends printing between each label until the PAUSE key is pressed. Printer requires operator to press the PAUSE key after each label. Printer completes label batch without pausing between labels. Provides the user with the ability to password protect all printer settings made through the operator panel.
4.1.5 Communications SERIAL PORT A♦ BAUD RATE 38400 28800 19200 9600 4800 2400 PROTOCOL BOTH SOFTWARE HARDWARE NONE PARITY NONE ODD EVEN DATA BITS 7 8 STOP BITS 1 2 Controls Serial Port A communications settings. Determines the serial communication rate. 9600 bits per second Sets the flow control (handshaking) method. Uses both handshaking methods. XON/XOFF CTS/DTR No flow control is used.
Communications (continued) HOST SETTINGS Settings which affect all communications with a host. The number of seconds a communications HOST TIMEOUT port must be idle before the printer may 10 SEC (1-60) process data from a different port. This value is also used to “timeout” an image / label download. Allows the operator to change the prefix CONTROL CODES ♦ of the commands interpreted by the printer.
4.1.6 Diagnostics HEX DUMP MODE ENABLE DISABLE Most commonly used mode for trouble shooting. Prints data and instructions received from the host rather than interpreting them (see Section 6.2). Prints raw ASCII data received from the host rather than executing the commands. Executes and prints label formats (normal operating mode). Tests currently installed options OPTIONS TESTING TEST PRESENT SENSOR Performs a functional test of the Present Sensor circuitry.
4.2 Understanding the Display Messages The printer generates and displays four different types of information (if not in the menu system or Quick Test Mode): ¾ ¾ ¾ ¾ User Prompts and Condition Messages Application Update Messages (see Section 5.6) Fault Messages (see Section 6.1) Warning Messages (see Section 6.1) 4.2.1 The User Prompts and Condition Messages User Prompts indicate a required user operation.
User Prompts and Condition Messages (continued): Displayed Message " ` ^ Description You are now entering the Menu Mode and existing host changes have affected the menu settings. Condition(s) Pressing ENTER will save these host changes to the menu; otherwise, the printer will revert to previously saved settings. " The printer is paused The printer is in a paused or offline. condition. The print job is being processed.
User Prompts and Condition Messages (continued): Displayed Message " " ^ Description Condition(s) You are now exiting Menu changes have affected the configuration the menu, but have made changes to the of the printer. settings of the Note: If changes have printer. Pressing been made that require a ‘ENTER’ will save printer reset, the printer these changes; if not, will automatically invoke the printer will revert that reset. to previously saved settings.
4.3 Printing from the Quick Test Mode This section explains the functions of the resident Quick Tests, accessible by pressing the key on the Front Panel. ; Notes: With the exception of the Configuration Label, all Quick Test labels require 4-inch (102mm) wide media to capture all format information. When using less than full width media, change the Label Width setting to the width of the material to avoid printing on the platen (see Section 4.1.2).
4.3.2 ; Notes: Configuration Label To print all Configuration Label information, the media cannot be less than 2 inches wide (51mm) and the Label Width setting must match the width of the media being used (see Section 4.1.2). The Configuration Label content can vary with the application version and model of the printer. The Configuration Label provides valuable printer database information, as detailed in Section 4.1. To print a Configuration Label: n Press the o Use the key.
4.3.3 Quick Ribbon Test Label The Ribbon Test Label features a compliant picket-fence bar code that can be used to verify ribbon and print quality functions. To print a Ribbon Test Label: n Press the o Use the p Use the q Press the 36 key. key to scroll to ‘Ribbon Test Label’. key to select a quantity; see Section 4.0.3. key to start printing.
4.3.4 Dot Test Pattern Label The Dot Test Pattern Label tests the printhead to determine the condition of each thermal element. Pattern examples are shown below. To print a Dot Test Pattern Label: n Press the o Use the p Use the q Press the key. key to scroll to ‘Dot Test Pattern’. key to select a quantity; see Section 4.0.3. key to start printing. Good Test Pattern Label: Even pattern consistency indicates the printhead is operating normally.
4.3.5 Validation Label The Validation Label is another useful tool for evaluating print quality. To generate a Validation Label: n Press the o Use the p Use the q Press the 4.3.6 key. key to scroll to ‘Validation Label’. key to select a quantity; see Section 4.0.3. key to start printing. User Defined Label The User Defined Label will reprint the last label printed (unless the printer was powered-off between the printing of the last label and the request to print a user defined label).
) The correct hardware adjustments, regular maintenance, and calibrations found in this section will help ensure continued peak printer performance. 5.0 Media Sensor Adjustment The laterally adjustable Media Sensor detects the presence of media and the topof-form of all media types except continuous stock, which is set through programming. For proper detection, the Sensor Eye Mark should be positioned as noted in the table below.
q r s Enter the Media Settings menu and verify that the correct ‘Sensor Type’ is selected; see Section 4.1.1. Exit the menu and return to READY mode. Press and hold the FEED key until 2-3 labels are advanced (approximately 4 seconds) to set the TOF; see Section 5.1. If ‘Uncalibrated’, ‘Top of Form Fault’, or ‘Position Error’ is displayed go to Section 5.2. ; Note: 40 Start of print position changes can be made using the Print Control/Row Adjust or Row Offset (see Section 4.1.2).
5.1 Positioning Calibration The Positioning Calibration sets the printer’s TOF, calculates the label length, and calibrates the ribbon sensor on printers equipped with the thermal transfer option. Perform this procedure for: Die-cut and reflective media – • • • • After changing media. After a Media Sensor Calibration. When a ‘Position Fault’ message is displayed. When a ‘Ribbon Fault’ message is displayed while ribbon is installed.
Three Media Sensor readings are required: Empty: Nothing in the sensor. Mark or Gap: Only the backing material, notch, or reflective mark in the sensor. Paper: The label (with the backing material attached) in the sensor. To perform a Standard Calibration: Step 1 Operator Action Turn ‘On’ the printer. 2 Press the Menu Mode. key to enter Displayed Message " Comment Wait until ‘Ready’ is displayed. " See Section 4.0.2 for details.
Step 6 Operator Action Displayed Message key. Use " Press the " # " the key to scroll to ‘Sensor Calibration’. Comment See Section 4.1.1 for details. Press the key to abort this procedure. 7 Press the 8 Press the key. "# Ensure no label media is in " ]<<<_ the Media Sensor then press any key. key. " # " " # " See Section 4.1.1 for details. Sets the parameter for the ‘out of stock’ condition.
Step 9 Operator Action Proceed according to the media type: Displayed Message " #" " ]<<<_ -ORDie-cut stock: remove approximately six inches of label material from the " " backing (liner) and place " the backing under the Sensor Eye Mark. ]<<<_ Notched stock: place the notched area in the sensor and adjust the Sensor Eye Mark over the notch. Reflective media: place the black mark (face down) in the sensor and adjust the Sensor Eye Mark over the black mark.
Step Operator Action 10 Place the label (and backing) under the Sensor Eye Mark. Displayed Message " " " ]<<<_ Press any key to continue. 11 Depending upon the ‘Sensor Type’ selection, observe the display for the calibration message. Comment Calculates the parameter settings for the ‘Paper’ value. ‘yyy’ is a numerical value representing the current sensor reading.
Calibration Problems: If problems occur during calibration, one of the following messages will be displayed. The ‘Comment’ column addresses the most likely cause and the corrective action to be taken (if any) for each situation. Displayed Message " " #" Action Comment Press any key. The printer measured only a small difference between the ‘empty’ and ‘gap’ readings. Transparent backing or notched type media typically gives this indication.
5.2.2 Advanced Entry Calibration The second calibration method is the Advanced Entry Calibration. This method overrides all previous calibration settings and should be used only when the Standard Calibration method has failed. The procedure has two parts: 1) Sensor Gain: Different algorithms are used for sampling, to produce different measurements for the media. 2) Sensor Levels: At a selected gain, values are directly input for ‘Paper’, ‘Mark’ or ‘Gap’, and ‘Empty’ variables.
Step 6 Operator Action key. Press the Use the key to scroll to ‘Sensor Calibration’. Press the Displayed Message " " # " Comment See Section 4.1.1 for details. Press the key to abort this procedure. key. 7 Use the key to scroll to ‘Advanced Entry’. Press the key. " # " " " See Section 4.1.1 for details. 8 Press the " " " See Section 4.1.1. 9 Place the label under the Sensor Eye Mark and lower the printhead.
Step Operator Action 10 Proceed according to media type: Die-cut stock: remove approximately six inches of label material from the backing and place the backing under the Sensor Eye Mark. Lower the printhead. Displayed Message " " JQQ ]<<<_ HQ L RVI -OR " JQQ ]<<<_ HQ L RVI Comment ‘yyy’ is a numerical value representing the current sensor reading. Notched stock: place the notched area in the sensor and adjust the Sensor Eye Mark over the notch. Lower the printhead.
Step Operator Action 11 Using the Gain Number data collected from Steps 9 and 10, subtract each Label Value from the TOF Value. From the resulting list of Difference Values, select the largest number. Its associated Gain Number is the best selection for the media. See the example from below.
Step Operator Action key, 12 Using the select the Gain Number as determined in Step 11. Press the key to enable the entry. 13 Using the ‘Gain Number’ set in Step 12, complete the following steps: Displayed Message " " JQY -OR " JQY ]<<<_ HQ L RVI " " JQY ]<<<_ HQ L RVI n Place the label under the Media Sensor. Record the sensor reading and label it “P” (paper). ]<<<_ HQ L RVI -OR " JQY ]<<<_ HQ L RVI Comment When enabled, the selection will be indicated with an *.
Step Operator Action 15 Press the key. Using the or the key set the ‘Paper’ level to the value determined in the previous key step. Press the to set the entry and advance the menu. Repeat for the ‘Mark’ or ‘Gap’ and ‘Empty’ levels. 16 52 Press the key to back out of the menu and then press the key to save the settings and return to the Main Menu and Ready Mode.
5.3 5.3.1 Printhead Adjustments Burn Line Adjustment The Burn Line is the row of thermal elements extending the length of the printhead. At the factory, the printhead has been adjusted to meet strict print and bar code compliance requirements with 6.5-mil (.0065″) media, enabling the printer to accommodate a majority of media types. Depending upon the equipped printing option, the printhead alignment is slightly different.
r s Turn each Adjustment Screws clockwise about ¼ a turn (or 1/8 a turn for finer adjustments). Print another Validation Label and examine the print quality. Repeat this step until labels with even print contrast (darkness) and acceptable print quality are produced. Tighten the Locking Screws. Print a final Quick Test label to verify the adjustment. ; Note: When the Locking Screws are ‘snug’, turning the Adjustment Screws counter-clockwise will not move the printhead outward.
5.4 Printhead Replacement ; Notes: The printhead is fragile; use extreme care when handling and never use a sharp object on the printhead surface. If you have any questions or concerns regarding this procedure, contact a qualified technician. Locating pins eliminate the need for an alignment following the installation of a new printhead. To replace the printhead: n o p q r s t u v Touch a metal part of the printer’s frame to discharge any static electricity that may be present on your body.
5.5 Cleaning Schedule A clean printer operates efficiently. The following list of cleaning items and table below provides the recommended schedule and technique for cleaning the various parts of your printer safely and effectively. • • • • • • Isopropyl alcohol Cotton swabs A clean, lint-free cloth Soft-bristle brush Soapy water/mild detergent Compressed air For your continued safety and to avoid damage, always turn ‘Off’ and unplug the printer before cleaning.
5.5.1 Cleaning the Printhead When print quality begins to decline (indicated by symptoms including noncompliant bar codes, print dropouts, and streaking), the typical cause is debris build-up on the printhead (see Section 4.3.4). Furthermore, if this build-up is not removed it may lead to premature element failures, greatly reducing the life of the printhead. To clean the printhead: n o p q r Turn ‘Off’ and unplug the printer. Open the access cover.
5.5.2 Cleaning the Platen Roller A platen roller contaminated with grit, label adhesive, or ink can cause a decline in print quality and, in extreme cases, cause labels to stick and wrap around the roller. To clean the platen roller: n o p q r s Turn ‘Off’ and unplug the printer. Open the access cover. Unlock the Printhead Latch and raise the Printhead Assembly. Remove media and ribbon.
5.5.3 Cleaning Interior and Exterior Surfaces Interior Surfaces: During operation, dust particles from the media build-up inside the printer. Then, as the media is pulled through the printer, the particles can become attached and cause voids on the printed labels. To prevent this, turn ‘Off’ and unplug the printer. Remove all media. Using a soft bristle brush or compressed air, clean out the interior of the printer.
5.6.1 Updating from the Ready Mode Update Procedure for Application Version 2.091 or greater Step Displayed Message 1. " Operator Action Using the DOS copy command (where ‘filename’ is the program to be loaded and ‘lpt1’ is the selected interface port), enter the following: Comment(s) As an example, this would be entered as: copy 4212tb10_0304.zs lpt1: (where ‘lpt1’ is the host computer’s port; however, this selection can differ to include a serial or other port, as the printer is equipped).
5.6.2 Updating from the Download Mode Required Update Procedure for Application Version 2.08 or earlier* Step 1. 2. Displayed Message Operator Action Comment(s) # L "RQ QSOQZ SPRRPQQ Press and hold the The Boot Loader version PAUSE and TEST is displayed. keys while turning Note: This information ‘On’ the printer to will vary with the printer enter the Download model and Boot Loader version. Mode.
5.6.3 Application Update Problems ; Note: If experiencing trouble when attempting to download the file to the printer, try the following alternate methods: 1) Use the download procedure in Section 5.6.2. 2) Windows users – try restarting the computer in MS-DOS mode. 3) Use a Windows Driver – ‘Send File to Printer Function’.
5.7 Updating the Boot Loader Program The printer stores the Boot Loader Program in Flash memory on the Main PCB. A feature allows updates to this program via the printer’s interface port. Updates can be found on our web site. WARNING ; Note: If power is lost while “Upgrading Software” is displayed, the printer will become non-functional and must be returned to the factory for programming or the main board replaced. Only printers with an Application Version of 2.
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6.0 Troubleshooting Tips If a problem arises with the printer, the information in this section will help you resolve it. Use this guide as a starting point in troubleshooting. If you have questions, or if problems persist, contact a qualified service technician or a Technical Support Representative. The following are problems that will not necessarily generate a message (see Section 6.1 for Fault and Warning Messages).
If experiencing this problem… Try this solution… Intellifont will not print: Intellifont format is Little/Big Endian specific. The printer uses Big Endian. Refer to your font supplier for information. Light print on the right side (facing the printer) of the label: • The Printhead Leveling Cam may be incorrectly adjusted; see Section 5.3.1. Missing information in the printed label: • The Platen Roller may be dirty or worn; see Section 5.5.2.
If experiencing this problem… Try this solution… No power (all indicator lights are ‘Off”): • Verify that the AC power cord has been made at both the outlet and the printer; also, ensure the power switch is ‘On’. • Verify that the AC outlet is functioning, or try moving the printer to another AC circuit. • The AC cord may be damaged; replace it. • The power switch may be defective or the line fuse blown; call for service.
If experiencing this problem… Nothing happens when trying to print using a software program: Try this solution… • Ensure that the printer is at READY. • Observe the Front Panel, if the READY light does not flash as you send the format check the protocol and port settings between the printer and host. • Ensure the I/O cable meets requirements found in Section 3.0.1. Poor print quality: the • The printhead may need cleaning; see Section 5.5.1.
6.1 Fault and Warning Messages When the printer detects a problem or the potential for a problem, a message is displayed and the Error Indicator (see Section 4.0.4) will be illuminated. There are two types of indications: • Fault Indication – the indicator ‘fast flashes’ with message. • Warning Indication – the indicator ‘slow flashes’ with message. The Fault and Warning Messages are listed in the following two tables, including a brief description of each and possible solution(s).
Fault Messages (continued): Displayed Message Description The printer cannot detect media. Possible Solution(s) 1) Reload media. 2) Ensure that the labels are passing through the Media Sensor. 3) Readjust the Media Sensor over the TOF mark; see Section 5.0. 4) Calibrate the printer; see Section 5.2. The printer has determined that the media is not correctly positioned to print. Press and hold the FEED key for 4 seconds; see Section 5.1.
Fault Messages (continued): Displayed Message ## " Description The ribbon sensor detects no or only sporadic ribbon supply hub movement; or the sensor values may have changed. ; Note: The ribbon sensor calibration will only take effect after a Level 2 reset has cleared the previously set values; see Section 4.0.6. # " " " Possible Solution(s) 1) Ensure that ribbon is correctly loaded with the printhead locked down.
Fault Messages (continued): Displayed Message " Description The printer could not find the TOF mark within the maximum label length setting or it found a TOF in an unexpected place. Possible Solution(s) If media is moving: 1) Press the FEED key. It may be necessary to recalibrate the printer; see Section 5.2. 2) The Media Sensor may be out of position. Readjust its position; see Section 5.0. 3) The media may not be properly loaded.
Warning Messages: Displayed Message " " # " " ## " " Description Action The printer has detected burnedout printhead elements. Replace the printhead when print quality becomes unacceptable or if the printed bar codes are noncompliant. The printer missed detecting a label gap. Readjust the media sensor and recalibrate. Power has been removed and shutdown is in progress.
Warning Messages (continued): Displayed Message Description Action " " A high printhead temperature has been detected. Allow printhead to cool. " The previous warning condition has been corrected. No further action is necessary. 6.2 Hex Dump Mode The hex dump mode is a useful tool for diagnosing problems, including communication and DPL syntax errors, allowing a comparison of input strings (sent by host) to output data (received by printer).
7.0 Printer Specifications Bar Codes (See the Programmer’s Manual for details. See Appendix B for visual samples.) Code 39, Interleaved 2 of 5, Code 128 (subsets A, B and C), Codabar, LOGMARS, UPC-A, UPC-E, UPC 2 & 5 digit addendums, EAN-8, EAN-13, EAN 2 & 5 digit addendums, UPC Random Weight, Code 93, Plessey, Universal Shipping Container Symbology, Code 128 MOD 43, Postnet, USS/EAN-128 Random Weight, Telepen, UPS MaxiCode (modes 2 & 3), PDF417, Data Matrix and QR Code.
Environmental Requirements Operating Temperature: 32° F – 100° F (0° C to 38° C) Storage Temperature: 0° F −140° F (-17° C to 60° C) Humidity: 10% − 95% non-condensing Dust: Non-conducting, non-corrosive Electromagnetic Radiation: Moderate RF fields can be tolerated Mechanical Height: 12.70" (322.6mm) Width: 12.62" (320.6mm) Depth: 18.60" (472.5cm) Weight: 45 lbs. (20.5 kg) Printing Specifications Printing Type: Direct Thermal or optional Thermal Transfer Print Speed: 2 – 8 IPS (50.
$ ASCII Control Code Chart Ctrl @ Ctrl A Ctrl B Ctrl C Ctrl D Ctrl E Ctrl F Ctrl G Ctrl H Ctrl I Ctrl J Ctrl K Ctrl L Ctrl M Ctrl N Ctrl O Ctrl P Ctrl Q Ctrl R Ctrl S Ctrl T Ctrl U Ctrl V Ctrl W Ctrl X Ctrl Y Ctrl Z Ctrl [ Ctrl \ Ctrl ] Ctrl ^ Ctrl _ Char NUL SOH STX EXT EOT ENQ ACK BEL BS HT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB Esc FS GS RS US Dec 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Hex 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E
Char Ç ü é â ä à å ç ê è è ï î ì Ä Å É Æ Æ ô ö ò û ù ÿ Ö Ü Ø £ Ø x ƒ 78 Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Hex 80 81 82 83 84 85 86 87 88 89 8A 8B 8C 8D 8E 8F 90 91 92 93 94 95 96 97 98 99 9A 9B 9C 9D 9E 9F Char á í ó ú ñ Ñ a ° ¿ ® 1/2 1/4 ¡ – 2 3 ´ Á Â À © 1 » ¢ ¥ Dec 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 Hex A0 A1
% Available Fonts and Bar Codes All character fonts and bar codes available with the printer are described in this section. Each font and bar code has a name associated with it for use in programming. Human-readable fonts have numeric names, while bar code fonts have alpha names. Consult the Programmer's Manual for detailed information. Fonts Fonts 0 through 8 use the slash zero (Ø) convention for distinguishing between the number zero and the letter O.
The table below lists the font sizes; the numbers indicate the number of dots. Font Font 0 Font 1 Font 2 Font 3 Font 4 Font 5 Font 6 Font 7 Font 8 Height 7 13 18 27 36 52 64 32 28 Width 5 7 10 14 18 18 32 15 15 Spacing 1 2 2 2 3 3 4 5 5 Font 0: 96-character alphanumeric, upper and lower case. Font 1: 145-character upper and lower case alphanumeric with descenders and ascenders. Font 2: 138-character alphanumeric, upper and lower case. Font 3: 62-character alphanumeric, uppercase.
Font 4: 62-character alphanumeric, uppercase. Font 5: 62-character alphanumeric, uppercase. Font 6: 62-character alphanumeric, uppercase.
Font 7: OCR-A, size I. Font 8: OCR-B, size III. Font 9: Internal Triumvirate font. The number in the bar code height field sets the point sizes. Larger point sizes can be obtained by increasing the height and width multipliers.
Bar Code Summary Data Bar Code fonts have alpha names (left column in the table below). Uppercase alpha names will print barcodes with human-readable interpretations. Lowercase alpha names will print barcodes only. The table is followed by visual samples. Bar Code ID A Type Code 3 of 9 Length Checksum Varies No 11 Yes Valid ASCII Characters, decimal value representation 32, 36, 37, 42, 43, 45-57, 65-90 48-57 Numeric only.
Bar Code A: Code 3 of 9 Bar Code B: UPC-A Bar Code C: UPC-E Bar Code D: Interleaved 2 of 5 Bar Code E: Code 128 Bar Code F: EAN-13 Bar Code H: Health Industry Bar Code (HBIC) Bar Code G: EAN-8 Bar Code I: Codabar 84 Bar Code J: Interleaved 2 of 5 w/module 10 checksum J693
Bar Code K: Plessey Bar Code L: Interleaved 2 of 5 w/module 10 checksum and shipping bearer bars Bar Code M: 2 Digit UPC addendum Bar Code N: 5 Digit UPC addendum Bar Code p: Postnet Bar Code O: Code 93 Bar Code Q: UCC/EAN Code 128 J693 Bar Code R: UCC/EAN Code 128 KMART NON EDI 85
Bar Code S: UCC/EAN Code 128 Random Weight Bar Code T: Telepen Bar Code u: UPS MaxiCode Bar Code v: FIM Bar Code z: PDF-417 Bar Code W1c: DataMatrix 86 Bar Code W1d: QR Code J693
& Module Assignments Memory Module Designator Module Size A B Volatile* Future Option Future Option 1024 KB (default size) N/A N/A Yes F 4 MB No Y 64 KB No Z 4 MB No D Location / Use N/A N/A Main PCB SDRAM – user addressable for graphics, fonts, and label formats Optional Flash Card – user addressable for graphics, fonts, and label formats Main PCB Flash – reserved for EFIGS Optional Flash Card – reserved for ILPC *When power is removed from the printer, stored data will be lost.
Speed Settings and Defaults Consult the Programmer's Manual for detailed information. Function Print Feed Reverse 88 J693 Speed Range IPS MMPS 2-8 50.8 – 203.2 2-10 50.8 – 203.2 2-4 50.8 – 101.6 Default Setting IPS MMPS 6.0 152.4 6.0 152.4 4.0 101.
' Menu System Multi-Language Support This printer provides the user with the ability to download new menu system languages and/or replace the provided translations. A Microsoft Excel Spreadsheet defines the menu dictionary – the user adds a new language column or modifies an existing column in the spreadsheet, clicks on the ‘Generate DPL file(s)’ radio button and sends the generated DPL file(s) to the printer.
Creating a Menu Language: 1) Invoke Excel and open the gemmsglst.xls file. Excel opens the file and the following screen appears. 2) Click the “Enable Macro” box and the following appears.
3) Click On Column J and enter your new language, or modify an existing one. Tips: A) Message Size – When entering new messages, reference the ‘MAX’ column: this is the maximum number of characters allowed for this field. Warnings are displayed when the number of characters is exceeded or when trying to modify the MAX value. Beware that “cutting” and “pasting” fields could defeat this warning system. B) Two Line Messages – Some of the message are displayed as two lines.
6) Download the generated files to the printer – one method is the DOS copy command: copy small.ls lpt1: /b 7) Reset the printer by pressing and holding the CANCEL key for approximately four seconds. 8) Verify the operation by printing a Configuration Label (see Section 4.3.2). The new font selection will be printed on the label under SYSTEM INFORMATION / OPTIONAL LANGUAGES or select the new language in the SYSTEM SETTINGS / MENU LANGUAGE in the printer’s menu.
y To restore the factory generated EFIGS image, download the file *832296.01A to the printer. This file is located on our web site. The letter at the end of the file name (e.g., A) specifies the revision. The latest revision will be available on the FTP site. y Downloading the same language twice will automatically delete the first occurrence, but will not free the memory space. Use the Pack Module feature (see Section 4.1.3) or reload the FIGS file to free the space.
94 J693
alphanumeric Consisting of alphabetic, numeric, punctuation and other symbols. backing material The silicon-coated paper carrier material to which labels with adhesive backing are affixed. Also referred to as “liner”. bar code A representation of alphanumeric information in a pattern of machine-readable marks. The basic categories are divided into one-dimensional (UPC, Code 39, Postnet, etc.) and twodimensional barcodes (Data Matrix, MaxiCode, PDF417, etc.).
diagnostics Programs used to locate and diagnose hardware problems. die-cut media Media that has been cut into a pattern using a press, where the excess paper is removed leaving individual labels, with gaps between them, attached to a backing material. direct thermal The printing method that uses a heat sensitive media and only the heat of the thermal printhead to create an image on the label. direct thermal media Media coated with special chemicals that react and darken with the application of heat.
label length The distance from the top of the label to the bottom of the label as it exits the printer. label repeat The distance from the top of one label to the top of the next label. label tracking Undesirable lateral (side to side) movement of the media as it travels under the printhead. label width The left to right measurement of the label as it exits the printer. media Generalized term for all types of printing stocks, including: roll fed, continuous, die-cut, and fanfold.
ribbon An extruded polyester tape with several layers of material, one of which is ink-like, used to produce an image on the label. Also referred to as “foil”. ribbon wrinkle An undesirable overlapping of the ribbon during the printing process that leads to voids on the printed label. Typically caused by an improper printhead leveling cam adjustment. roll media A form of media that is wound upon a cardboard core. start of print The position on the label where the printing actually begins.
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