Pro-Mark Printer Operator's Handbook

Problems and Solutions –––––––––––––––––––––––––––––––––––––
This section helps you correct some problems that may occur.
If you cannot fix a problem, please contact Service.
Problem Solution
Prints blank labels. Check ribbon and reload if necessary.
Printed supply has
voids or is too light.
Make sure the supplies are loaded correctly.
Check the supplies for damage or defects.
Reload supplies or ribbon if necessary.
Check the roller for jammed labels.
Clean the printhead. See "Care and
Maintenance."
Printer does not start. Make sure the power cord is connected to the
printer and plugged into a live outlet. Call
Service.
Printer does not print. Make sure the power cord is connected to the
printer and plugged into a live outlet.
Make sure the printer is not paused.
Make sure the supplies are loaded correctly.
Make sure the communications cable is
connected.
Printer does not feed. Reload the supplies.
Verify that the ribbon is not out and that a
label is not jammed in the label path.
Slow or sluggish
feeding.
Make sure the supplies are loaded correctly.
Check for adhesive build-up in the feed path
and on the peel blade.
J640 Operator’s Handbook
5-2