E700/E702 METERS Contents Safety Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 1. Getting Acquainted . . . . . . . . . . . . . . . . . . . . .3 United States Postal Service Guidelines Parts of the Postage Meter The Meter Stamp Keypad Functions Locating the Meter POSTAGE BY PHONE® 2. Using the Meter . . . . . . . . . . . . . . . . . . . . . . . .9 Printing Postage Printing Ads Installing Custom Ads The Refill Process - Adding Postage Using the Lock 3. Setup Options . . . . . . . . . . .
E700/E702 METERS Safety Notes Follow the normal safety precautions for office equipment when using this postage meter. • Use only the AC adapter/power supply included with this postage meter. • To protect against electric shock, plug the AC adapter into a properly grounded wall outlet only. • The wall outlet should be near the postage meter and easily accessible. • Do not remove the ground pin from the AC adapter and plug.
E700/E702 METERS 1. Getting Acquainted United States Postal Service Guidelines . . . . . . . .4 Parts of the Postage Meter . . . . . . . . . . . . . . . . . .5 The Meter Stamp . . . . . . . . . . . . . . . . . . . . . . . . . .5 Keypad Functions . . . . . . . . . . . . . . . . . . . . . . . . .6 Locating the Meter . . . . . . . . . . . . . . . . . . . . . . . . .7 POSTAGE BY PHONE® . . . . . . . . . . . . . . . . . . . . .
E700/E702 METERS United States Postal Service Guidelines Since your meter is licensed by the United States Postal Service (USPS) you must follow a few basic rules: • Mail must have the correct date and postage amount in the meter stamp. • Metered mail must bear the ZIP code location of the Post Office where the mail is being deposited. • If you move to another ZIP code location, the USPS requires you to update the ZIP code on your postage meter. You can do this by calling Pitney Bowes.
E700/E702 METERS Parts of the Meter Card Slot For Ad Cards Mail Slot Insert mailpiece Quick Reference Guide Covers most procedures The Meter Stamp Meter Number Date Zip Code For USPS use Postage amount 5
E700/E702 METERS Keypad Functions Advance Date Temporarily set the date ahead Lock Prevents unauthorized use of funds Ads Select an ad to print Postage Refill Add funds via POSTAGE BY PHONE® Advance Date Lock Ads Postage Refill no Setup yes Enter Funds/Pieces Clear Setup Turn Date Off/On Change Date Change Time Install Custom Artwork Enable/Disable Lock Change Contrast Change Phone Number Change Account Number Use Printer Functions • Install Ink • Maintenance • Printer Test 6 Funds Pieces $ A
E700/E702 METERS Locating the Meter The meter must be plugged in to operate. It is on when it is plugged in; there is no on/off switch. To keep your meter printing clearly, choose a permanent location for your meter where it will be continually supplied with power. This will ensure the printer maintenance will be performed on a regular basis. Likewise, always keep fresh batteries in the meter in case of a power failure or the meter is temporarily unplugged.
E700/E702 METERS POSTAGE BY PHONE® Step 1: Add funds to POSTAGE BY PHONE® account Make the check payable to US Postal Service and send with coupon to CMRS-PB center (see below). Allow 5 business days for processing. Step 2: Transfer postage to meter Make the check payable to US Postal Service and send with coupon to CMRS-PB center (see below). Allow 5 business days for processing.
E700/E702 METERS 2. Using the Meter Printing Postage . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Checking the Date Checking Postage Available Determining the Postage Amount Setting the Postage Value Printing the Meter Stamp Using Postage Tape Sheets Turning Off Date Printing 10 11 11 12 12 13 14 Printing Ads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Installing Custom Ads . . . . . . . . . . . . . . . . . . . . . . . . 16 The Refill Process . . . . . . . . . . . . . . .
E700/E702 METERS Printing Postage Step 1: Checking the Date Since you must mail your envelope on the day that is printed in the meter stamp, be sure to check the date on the display before you print the postage. If you plan to mail the envelope after the postal carrier has picked up the mail, set the date for the next day using the advance date function. To temporarily advance the date Press the Advance Date key. The current date displays. Press the Advance Date key again to advance the date.
USING THE METER Step 2: Checking Postage Available Before printing postage, you may want to check how much postage is left in the meter. Press Funds/Pieces. The amount of postage available displays. Press the Clear (C) to return to ready mode. Additional key presses of the Funds/Pieces key displays the total amount of postage spent and the total number of pieces printed.
E700/E702 METERS Step 4: Setting the Postage value Key in a postage amount and press Enter. Two decimal places are assumed; you need not key in the decimal point. For example, if you want $0.32, key in 3 2 Enter. High Value You can enter any amount up to $99.999. If you enter a postage value of $1.00 or more, the display warns that it is a high value. You must press yes to confirm the large amount.
USING THE METER Using Postage Tape Sheets for Thick Envelopes and Packages If your mailpiece is too thick for the postage meter or difficult to print on, such as a red envelope, print the postage on a tape sheet. Print the postage on a postage tape sheet. Peel the tape from the backing sheet and affix to the mailpiece or package. ! If the meter stamp smears, the envelope is too thick for the meter. Use a postage tape sheet to avoid damaging the printer.
E700/E702 METERS Advanced Use: Turning OFF Date Printing Turn Date Off is an option which allows you to prepay the postage on a return envelope. In this instance, the date is not shown in the meter stamp since you do not know when the reply will be mailed. Consult the United States Postal Service Domestic Mailing Manual, your postal representative, or the local postmaster for complete details on the latest information and when to use this feature.
USING THE METER Printing Ads You can select an ad slogan to print to the left of the meter stamp. There are eight ads available; you may also purchase additional standard and custom ads. Custom ads display your personal message, logo, or other design. To select an ad Press the Ads key. The currently selected ad is displayed. Continue pressing the Ads key until you find the ad you want. Press Enter. To turn ad printing off Press the Ads key. Continue pressing the Ads key until NONE displays. Press Enter.
E700/E702 METERS Installing Custom Ads You may purchase ad cards from Pitney Bowes containing customized messages you design or one of the many other standard ads available. For more information on ordering custom ads, see the catalogue included with your meter, or call Pitney Bowes for a copy. ! After installing a new ad in your meter, it remains available until you replace it with another new ad. Save custom ad cards in case you ever need to load the ad to the meter again.
USING THE METER The Refill Process Buying Postage The heart of the POSTAGE BY PHONE system is a central computer located at the Pitney Bowes Data Center. The computer is able to communicate with your meter during the refill process through the meter’s built-in modem. The modem requires an analog phone line such as a fax line, or residential phone line. If you have a commercial phone system, check that it uses an analog line.
E700/E702 METERS Adding Postage ! Check that the phone cord is connected to the back of the meter and the wall telephone jack. Press the Refill key. Key in the refill amount in whole dollars. The maximum postage the E700 meter funds can hold is $1000. The maximum postage the E702 meter funds can hold is $100. Press Enter. The meter dials the POSTAGE BY PHONE Data Center and displays a series of messages telling you the progress of your refill.
USING THE METER Checking the Postage Available Checking the postage available in the meter Use the Funds/Pieces key to display the amount of postage in the meter. For detailed instructions, see Step 2 of Printing Postage on page 11. Checking your account balance at the Pitney Bowes Data Center When you deposit money with the POSTAGE BY PHONE Data Center, you may choose not to refill your meter with the entire amount on deposit. You can easily check your balance on hand by performing the following steps.
E700/E702 METERS Using the Lock Use the lock function to control access to the meter. Turning ON the lock function When you receive your meter, the lock function is off. Press Setup repeatedly until the prompt appears. CHANGE LOCK CODE? Press yes. Choose the four digit code you will remember. Key in the number and press Enter. Press the Clear (C) to return to ready mode. ! 20 If you forget your lock code, call Pitney Bowes.
USING THE METER Turning OFF the lock function Setting the lock code to 0000 will turn off the lock function. Press Setup repeatedly until the CHANGE LOCK CODE? prompt appears. Press yes. At the ENTER OLD current lock code. CODE? prompt, key in the Press Enter. At the ENTER 0000. NEW CODE? prompt, key in Press Enter. Press the Clear (C) to return to ready mode.
E700/E702 METERS Locking the meter funds Press Lock. The message METER LOCKED displays for two seconds. Then the message ENTER CODE TO UNLOCK displays. The meter funds cannot be used without entering the lock code. Unlocking the meter funds At the ENTER LOCK CODE key in the lock code. After verifying the code, the meter returns to ready mode.
E700/E702 METERS 3. Setup Options Setting the Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting the Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Adjusting the Display Contrast . . . . . . . . . . . . . . . . . 26 Changing the Pitney Bowes Data Center Phone Number . . . . . . . . . . . . . . . . . . . . 27 Activating New Meters . . . . . . . . . . . . . . . . . . . . . . . . 28 Changing the Postage Account Number . . . . . . . . . .
E700/E702 METERS Setting the Date This feature is used primarily for setting the date on a new meter or to restore the date after changing the batteries. ! To temporarily change the date, use the Advance Date key as described on page 10 in the section Checking the Date. Press Setup repeatedly until the CHANGE DATE? prompt appears. Press yes. Key in the date in place of MMDDYY (month/day/year) on the display. For example, February 14, 1996 is entered as 0 2 1 4 9 6. Press Enter.
SETUP OPTIONS Setting the Time AutoDating The meter clock allows the AutoDating feature to advance the date at midnight each day. Press Setup repeatedly until the CHANGE DATE? prompt appears. Press yes. Key in the date in place of HH:MM (hour:minute) on the display; press Enter. After you enter the time, the meter will prompt AM or PM. For example, 9:23 AM is entered 0 9 2 3 Enter; answer yes or no to a.m. or p.m. Press the Clear (C) to return to ready mode.
E700/E702 METERS Adjusting the Display Contrast There are four levels of contrast for the display. The best contrast depends on where your eye is relative to the display and what sources of light are in the room. Position the meter where you will use it. Position yourself where you will be when using the meter. (if you will be seated, sit down.) Press Setup repeatedly until the CHANGE DISPLAY CONSTRAST prompt appears. Press yes. Press 1, 2, 3, 4. As you do so, the display shows the change in contrast.
SETUP OPTIONS Changing the Pitney Bowes Data Center Phone Number The Pitney Bowes Data Center toll-free phone number is 1-800-848-3764. It is automatically dialed by the meter when a refill is being performed. ! If a dialing prefix (such as 9 for an outside line) is required, the phone number setting must be changed. It is recommended that you include a pause between the dialing prefix and the number. To add a pause in the dialing, press the decimal key (.).
E700/E702 METERS Activating New Meters Four steps must be performed to activate a meter: (1) Set the date (2) Set the time (3) an account number must be installed; (4) an inspection, using the POSTAGE BY PHONE refill process, must be done. We recommend that you record the account number below for future reference. POSTAGE BY PHONE Account Number Step 1: Set the Date Press Setup repeatedly until the CHANGE prompt appears. DATE? Press yes.
SETUP OPTIONS Step 3: Changing the Postage Account Number At the INSPECTION Clear (C). REQUIRED prompt, press Press Setup repeatedly until the prompt appears. CHANGE POSTAGE ACCOUNT #? Press yes. Key in the account number and press Enter. Step 4: Performing the Initial Inspection At the INSPECTION Clear (C). REQUIRED prompt, press Press Refill. Key in the amount of postage you want to out in the meter and press Enter. The display will indicate the transaction’s progress: DIALING , CONNECTING ...
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E700/E702 METERS 4. Ink Maintenance Refreshing the Printer . . . . . . . . . . . . . . . . . . . . . . .
E700/E702 METERS Refreshing the Printer The meter performs automatic maintenance regularly to keep the print nozzles clear. Occasionally, however, you may find that the meter stamp is not complete. When this happens, you may need to refresh the printer nozzles using the PERFORM MAINTENANCE function, or you may need to replace the ink cartridge using the INSTALL INK CARTRIDGE function. Example of missing lines Step 1: Performing Maintenance Press Setup. Press yes at the USE PRINTER FUNCTIONS? prompt.
MAINTENANCE Good Test print. Bad test print. Notice missing lines. Step 2: Repeat if Necessary If the test print still has blank lines in it, press yes to perform maintenance again. At the INSERT FORM another test sheet. Check the print test. FOR TEST prompt, insert If more lines are missing, it is time to replace the ink cartridge. Follow the directions in Step 3. If the same lines are missing, perform maintenance again as described in Step 2.
E700/E702 METERS Step 3: Replacing the Ink Cartridge Before replacing the ink cartridge, perform printer maintenance as described in step 1. Refreshing the printer may clear any clogged nozzles. Take the following precautions to avoid damage to the print mechanism: • Do not leave printhead without an ink cartridge in place; if the cartridge runs out of ink and you do not have another, leave the empty cartridge in place until you can replace it. This will prevent the printhead from drying out.
MAINTENANCE ! If you do not have a new ink cartridge, leave the empty one in the meter to keep the nozzles from drying out. To replace the ink cartridge Press Setup. Press yes at the Press yes at the USE PRINTER FUNCTIONS? prompt. INSTALL INK CARTRIDGE? At the ADD INK lift the meter cover. PRESS ENTER WHEN DONE prompt. prompt, Squeeze the tabs on each side of the protective bar securing the ink cartridge and rotate the bar up and back. Remove the old ink cartridge and discard.
E700/E702 METERS On the new ink cartridge, remove the tape strip covering the ink and vent holes. Place the new ink cartridge on top of the printhead with the label facing out. Rotate the protective bar into place and press down on it gently until both tabs snap in place. Close the meter cover. procedure continues...
MAINTENANCE At the INSTALL INK prompt, press Enter. At the IMPORTANT prompt, press yes. PRESS ENTER WHEN DONE - IS INK INSTALLED? Wait while the printer goes through the ink replenishment process. This takes about a minute. At the INSERT FORM FOR PRINT TEST prompt, insert any blank envelope or postage tape sheet. Check the test print to be sure that all nozzles are printing. If the test print is correct, press Clear (C) to return to ready mode.
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E700/E702 METERS 5. Troubleshooting The information below lists corrections to problems that might arise during use of your meter. If a problem persists, call Pitney Bowes. Clearing errors To clear most error conditions, press the Clear (C) key. If un-successful, unplug your meter, wait 30 seconds, and reconnect. In rare cases, when power cycling does not clear the error, remove the batteries and unplug the meter. Reconnect power, install batteries and reset date and time.
E700/E702 METERS READY does not display 1. ZIP code not installed or inspection required. Press Refill and enter $0.00 to allow Pitney Bowes to install your ZIP. 2. Out of ink. Use INSTALL INK CARTRIDGE? function to install a new ink cartridge. ACCOUNT BALANCE LOW You do not have enough money in your account at the Data Center to pay for the refill amount. Perform refill procedure for smaller amount or contact Pitney Bowes to add to your account.
TROUBLESHOOTING INSPECTION REQUIRED-REFILL No refill has been performed for 120 days. The refill procedure must be performed in order for the postage meter to print postage. Press Refill. If you do not want to add funds at this time, set the refill amount to $0.00 LOW INK-ORDER CARTRIDGE SOON Cartridge is low or out of ink. Replace cartridge using INSTALL INK printer function under Setup key. If message does not clear, see instructions on page 35. METER ERROR: XXXX (any four digits) Press Clear (C).
E700/E702 METERS REFILL FAILED - CHECK ACCT# Connection was made to Data Center but transaction could not take place. Check that the correct POSTAGE BY PHONE Account number is stored in the meter under Setup Options. If correct, try refill again. REMOVE ENVELOPE This displays if one of the following occurs: 1. Printing is complete. 2. Enter was not pressed when a new postage value was being set. Remove the envelope; press Enter; reinsert envelope to print postage. 3.
E700/E702 METERS 6. Supplies Ordering Supplies For E700 supplies call; 1-800-468-8454 Item Ink Cartridge Postage tape sheets, 50 pack Dust Cover Batteries (3 AAA) E-Z Seal® (4 oz. bottle) Custom art cards Order Number #769-0 #612-9 #621-9 #202-9 #601-7 Replacing the Ink Cartridge When replacing the ink cartridge, follow the Ink Maintenance instructions on page 32 to ensure that the ink from the new cartridge is pumped into the printhead.
E700/E702 METERS Changing the Batteries continued... Install the new batteries with the plus (+) sign to the right. Ensure that the last battery is completely seated. Replace the battery cover. Close the meter cover. Reset the date and time, if necessary.
E700/E702 METERS Glossary Ad Card. A card that contains an advertising (ad) slogan that can be added to the standard ads. Ad Slogan. Lets you convey your own special message alongside the meter stamp. Inspection Due/Required. A regulation of the United States Postal Service (USPS) that requires meter users to contact the Pitney Bowes POSTAGE BY PHONE® Data Center periodically. Lock Code. A four-digit personal identification number (PIN) you enter to allow access to meter funds. Mailpiece.
E700/E702 METERS Energy Star Pitney Bowes’ desire to advise customers about the energy efficiency of our equipment not only includes the bottom line savings but also evaluating our equipment’s impact on the environment. Office equipment is the fastest growing electricity load in the world. The U.S. Environmental Protection Agency (EPA) promotes energy efficiency because electricity generation contributes to air pollution, including 35 percent of all U.S. emissions of carbon dioxide.
E700/E702 METERS Specifications Equipment Power requirements: 120VAC, 60 Hz, 1.5A Maximum imprint: $99.999 ® Refill method: POSTAGE BY PHONE Maximum meter funds for E700 meter: $1000 Maximum meter funds for E702 meter: $100 Material Minimum size: 3" x 5" (125 mm x 76.2 mm) Minimum thickness: 0.007" (0.18 mm) Maximum thickness: 5/16" (8 mm) Important: For best results, make sure your material (envelopes, postcards) conforms fully to these specifications.
E700/E702 METERS FCC Notice Stand-alone Operation -Class B Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communication.
E700/E702 METERS The telephone company may make changes to its facilities, equipment operations or procedures which could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. Industry Canada Compliance “NOTICE: The Industry Canada label identifies certified equipment.
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E700/E702 METERS Index A Account Balance 19, 40 Account Balance Low 40 Account Number Change 28, 41 Activating Meter 28 Ad Buying Custom 43 Key 6 Not Found 41 Printing On/Off 15 Samples 15 Selecting 15 Ad Card Installing 16 Add Postage 17-18 Adding Ink 32-37 Postage 18 Adjusting Display 26 Advance Date Key 6, 10, 24 Postage Payment 8 Advertisement see Ad Amount Postage 11, 12 Setting the Meter 12 Analog Phone Line 17 Art Printing 15 Artwork Install 16 Auto Dating 25 Available Postage 11 B Balance Account
E700/E702 METERS Format Date 24 Time 25 Fractional Postage 12 Functions Keypad 6 Funds Available 6, 11, 19 Insufficient 41 Locking 20-22 Unavailable 40, 41 Used 6, 11 Verify 11 Funds/Pieces Key 6, 11 4 H High Value Error Setting 41 12 I Ink Adding 32 Low 39 Needs Refill 33 Ink Cartridge Precaution 2, 7 Replacing 32-37 Inspection Due Refill Required 40 Inspection Required Prompt 41 Refill 4, 28 Installing Ad Card 16 Additional Ads 16, 43 Custom Ads 16, 43 Ink 32-37 Meter 28 Insufficient Funds 41 J Jam
E700/E702 METERS Pieces Printed 6 Postage Adding 18 Advance Payment 17 Check Available 11 Discounts 12 Fund Options 6 Inspection 4 Prepaid 17 Printing 12 Refilling 17, 18 Setting Fractions 12 Postage Amount Determining 11 POSTAGE BY PHONE® Payment Address 17 Phone Number 27 Problems 40 Postage Rate Chart 11 Postage Setting Maximum 47 Postage Value Exceeds Limit 41 Power Connecting 7 Problems 39 Specifications 47 Turn On/Off 7 Prepaid Postage 17 Printer Clogged 32 Jammed 41 Refreshing Nozzles32 Printer Test
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