FCC Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules.
Table of Contents Chapter 1- DA300 Overview Welcome to the DA300 ................................................. 1-2 Using This Guide ........................................................... 1-2 System Requirements................................................... 1-3 Getting Help................................................................... 1-4 Online Help ............................................................... 1-4 Phone Support ........................................................
Table of Contents Chapter 3 - DA300 Basics Printer Features ............................................................. 3-2 Setting Up a Job ........................................................... 3-4 1. Set the Separator Gap ........................................ 3-6 2. Center the Wireframe under the Material ............ 3-8 3. Set the Feed Angle .............................................. 3-9 4. Position the Feed Fence ..................................... 3-10 5. Load Material ...............
Table of Contents Appendix A - Control Panel Menus Using the Control Panel ................................................ A-2 Using the Menus ........................................................... A-3 Using the Main Menu .................................................... A-5 Main Menu Diagram ...................................................... A-6 1. Address Layout ................................................... A-7 2. Print Quality .........................................................
Chapter 1 The DA300 Printer Overview The Pitney Bowes DA300 is a versatile, easy-to-use desktop printer designed for addressing applications. This chapter explains what's in this guide, and tells you how to order supplies and where to get more information about using your DA300. In this chapter: Welcome to the DA300 ........... 1-2 Using This Guide..................... 1-2 System Requirements ............ 1-3 Getting Help ............................ 1-4 Printer Options ........................
1 • DA300 Printer - Overview Welcome to the DA300 The Pitney Bowes DA300 ink jet printer is a desktop printer used to print address and other information on a wide range of material of various sizes, construction and composition. With the DA300 you can define the font, placement, print quality and bar code characteristics for your addresses.
DA300 Printer - Overview • 1 Appendix A, Control Panel Menus Explains the Main Menu and Setup Menu options available on the DA300 control panel. Appendix B, Specifications Provides hardware and material specifications. Your printer will run at its best when your material conforms to our specifications.
1 • DA300 Printer - Overview Getting Help As you use your printer, there may be times when you need help to solve a specific application problem, or you may want additional information about printer operation. Pitney Bowes provides several information resources. Online Help The DA300 Print Driver has a help system built into it. To get to the driver, click on Properties from Windows print dialog box. Then click on the Help button.
DA300 Printer - Overview • 1 Printer Options Pitney Bowes offers several very useful options for your DA300: • Envelope Designer™ Plus lets you create a professional looking envelope in a matter of seconds— you don't have to bother with the print driver or make manual settings. • The W853 Ink Dryer helps to eliminate smudging on difficult materials like glossy stock. • The W760 Power Stacker holds up to 300 #10 envelopes. It helps maintain a neat stack in ZIP Code order when you run long jobs.
1 • DA300 Printer - Overview 1-6 Pitney Bowes DA300 Operator Guide
Chapter 2 Setting Up the DA300 Printer This chapter explains how to unpack, assemble and connect your new printer. In this chapter: Unpacking the Printer ............. 2-2 Package Contents................... 2-3 Setting Up the DA300 ............. 2-4 Choosing a Location ............... 2-5 Important Safety Notes ........... 2-5 Assembling the DA300 ........... 2-6 Attach the Material Prop ...... 2-7 Attach the Wire Frame ......... 2-8 Install the Sliding Fence .......
2 • Setting Up the DA300 Printer Unpacking the Printer As you remove the DA300 contents from the box, check the parts against the list on the opposite page.
Setting Up the DA300 Printer • 2 Package Contents Package Contents 1. DA300 Printer 2. Output Stacker 3. Wire Frame (Input Material Stacker) 4. Material Prop with Washer and Retaining Knob 5. Sliding Fence (long) 6. Power Cord 7.
2 • Setting Up the DA300 Printer Setting Up the DA300 The assembled printer should look like the picture below. The parts you have to put together are identified. Wireframe Input Stacker Material Prop and Lock Knob Sliding Feed Fence Output Stacker (Not Shown) Refer to this picture as you set up your printer. Follow the steps on pages 2-7 through 2-14.
Setting Up the DA300 Printer • 2 Choosing a Location for Your Printer Important Safety Notes Follow these guidelines and safety precautions when selecting a location for your printer. • Place the printer on a table or other stable, level surface within the parallel cable's length (10 feet maximum) of your computer. • Allow for adequate space. The DA300 is 14.7 inches high, 16.2 inches wide and 21.7 inches deep, without the wire frame input stacker.
2 • Setting Up the DA300 Printer Important Safety Notes (continued) • Do not remove covers. The machine covers serve to enclose hazardous parts. If the machine has been dropped or has otherwise had the covers stressed in any way, report it to your Pitney Bowes Customer Service Representative. • To reduce the risk of fire and/or electrical shock, do not attempt to disassemble this machine. If service is required, contact your Pitney Bowes Customer Service Representative.
Setting Up the DA300 Printer • 2 Assembling the DA300 (continued) 1. Attach the Material Prop 1. The material prop has three grooves on its back side Place it on the wire frame so the grooves engage the bars of the frame and the hole for the lock knob is facing up. 2. Place the small washer on the lock knob. 3. Push the threaded portion of the lock knob through the hole in the material prop. 4.
2 • Setting Up the DA300 Printer Assembling the DA300 (continued) 2. Attach the Wire Frame to the Printer. 1. Hook the bottom edge of the wire Lock Lever Tabs frame under the tabs in the frame slide. 2. Rotate the wire frame and insert the curved metal bar on the bottom of the frame Lock Knob Height Adjustinto the height adment Slot justment slot. See the photo on the next page. 3. Adjust the height of the wireframe so it's positioned at about a 45 degree angle.
Setting Up the DA300 Printer • 2 Assembling the DA300 (continued) 3. Install the Sliding Fence The DA300 has two fences—a long one and a short one. Use the short fence when printing material smaller than a #10 envelope. Use the long fence for larger material. Slide the square edge of the sliding fence into the slots on the frame slide as shown below. The next chapter explains how to set the fence to the width of the material you're running.
2 • Setting Up the DA300 Printer Assembling the DA300 (continued) 4. Position the Output Stacker Tray Printed material is deposited in the output stacker tray. The tray can stack up to 150 #10 envelopes. Slide it into position under the back of the printer as shown below.
Setting Up the DA300 Printer • 2 Connecting the DA300 to Your Computer 5. Connect the Printer Cable Use either the a parallel cable supplied or a serial cable of your own to connect the DA300 to your computer. 1. Parallel Cable - Align the end of the cable connector labelled “Printer” with the parallel port on the printer's interface panel and push the cable connector into the port.
2 • Setting Up the DA300 Printer Plugging the DA300 In 6. Connect the Power Cord 1. Connect the power cord to the printer at the interface panel, shown below. Power Switch Power Receptacle 2. Plug the power cord into a grounded outlet. Please review the safety information on pages 9 and 10. Turning the DA300 On 7. Turn On Power Once you've connected the cable, press the printer’s power switch to the “|” (ON) position. The switch is located next to the power cord receptacle.
Setting Up the DA300 Printer • 2 Installing and Removing the Ink Jet Cartridge 8. Install the Ink Jet Cartridge The printer uses an Ink Jet Cartridge for printing. You must install the cartridge before you can print. To begin: 1. With the printer on, press the On Line key until the display reads OFF LINE. 2. Open the back cover of the printer. 3. Press the + key on the control panel to move the carriage to the middle of the printer. 4.
2 • Setting Up the DA300 Printer Installing and Removing the Ink Jet Cartridge 7. Push the cartridge back in the direction of the arrow until it snaps into place. Removing the Ink Jet Cartridge When you need to remove or replace the ink jet cartridge, follow these steps: 1. With the printer on, press the On Line key until the display reads OFF LINE. 2. Open the back cover of the printer. 3. Press the Cartridge key on the control panel. This moves the carriage to the middle of the printer. 4.
Chapter 3 DA300 Basics In this chapter you'll learn about key features of the DA300 printer and how to adjust it to meet the requirements of your print jobs. In this chapter: Printer Features ...................... 3-2 Setting Up a Job ..................... 3-4 Set the Separator Gap.......... 3-6 Center the Wireform ............. 3-8 Set the Feed Angle ............... 3-9 Position the Feed Fence ..... 3-10 Load Materials .................... 3-11 Adjust Material Prop ..........
3 • DA300 Basics Printer Features The DA300 has the following features: Speed (pieces per hour): 4,200 # 10 envelopes (based on 3 line address, 10pt, 18 characters per address line) Print Qualities: Draft, Letter, Executive Internal Fonts: 5 Font Point Size: 4pt - 30pt Material Thickness: 0.003" to 1/16" Speed Printer speed refers to the number of pieces of mail that can be processed in an hour. The DA300 can process 4200 # 10 envelopes per hour, depending on the address content and configuration.
DA300 Basics • 3 Printer Features (continued) Material Thickness Thickness refers to the size of the material that is processed through the printer. The DA300 can handle material from .003" up to 1/16" thick. Media Size The DA300 can print on the following range of material sizes Minimum Maximum Width 5" (127 mm) 12.75" (324 mm) Height 3.5" (89 mm) 13.5" (343 mm) Thickness .003" (.0762 mm) .062" (1.
3 • DA300 Basics Setting Up A Job Setting up a print job means adjusting the printer to accommodate the width, height, thickness and weight of your material. There are two things that determine how reliably your printer feeds: the setup adjustments and the quality of your material. A good setup minimizes misfeeds and jams. Also, your printer will perform at its best when you run material that falls within our published specifications. Please see Appendix B for complete material specifications.
DA300 Basics • 3 Setting Up A Job (continued) 3. Interface Panel (Not Shown) Located on the lower part of the rear cover, the panel has the ON/OFF switch, parallel cable connector and power cord receptacle. 4. Wire Frame Supports the material stack. Adjust the feed angle to accommodate the weight of the material you're running. Adjust its side-to-side position so it's centered under the stack. 5. Material Prop and Lock Knob The prop adds a gentle slope to the stack to help feeding.
3 • DA300 Basics Setting Up A Job (continued) 1. Set the Separator Gap Whenever you switch from one material type to another, you need to set the gap between the separators and the feed roller before printing begins. To find the correct spacing, see the figure on the next page and follow the instructions below. Setting the Proper Feed Gap 1. Loosen the lock knobs to unlock all three H-Blocks. 2. Lift the H-Blocks to their highest position and lock in place. 3.
DA300 Basics • 3 Setting Up A Job (continued) 1. Set the Separator Gap (continued) H-Block Separator Lock Knob Rear Wall Place a sample piece against the rear wall and between the separator fingers and the feed roller Setup Example Using #10 Envelopes: When you set the feed gap for a #10 envelope, the width of the envelope will fall completely under the inside and middle H-Blocks, but only half way under the outer HBlock. In this case, place a second envelope next to the first, under the outer H-Block.
3 • DA300 Basics Setting Up A Job (continued) 2. Center the Wireform under the Material 1. Place a sample piece of material in the feed area, up against the rear wall. 2. Push down on the wireframe lock lever to free the wireframe slide. 3. Center the wireframe under your sample piece of material. 4. Pull up on the lock lever to secure the wireframe in position.
DA300 Basics • 3 Setting Up A Job (continued) 3. Set the Feed Angle The feed angle of the wireframe input stacker depends on the type of material you're running: • Heavy material—adjust to a low angle • Standard material—adjust to the center (45 degree angle) • Light material—adjust to a high angle To make the adjustment: 1. Loosen the lock knob on the wireframe slide. 2. Move the wireframe up or down as required. 3. Tighten the lock knob to secure the wireframe.
3 • DA300 Basics Setting Up A Job (continued) 4. Position the Feed Fence Your printer comes with two feed fences—a tall one and a short one. Use the tall fence for #10 envelopes and larger materials. Use the short fence for materials smaller than a #10 envelope. To position the fence: 1. Place a sample piece or trial stack of material in the input area. 2. Slide the fence until it almost touches the stack of material. 3.
DA300 Basics • 3 Setting Up A Job (continued) 5. Load Material Once your printer is set up, you can load material and make a test print. To avoid misfeeds, follow these instructions l. Make sure the input area is free of dust and other matter. 2. Take a manageable amount of material and while holding it as shown, fan all sides of the material to separate each piece. This step helps keep misfeeds to a minimum. 3. Tamp the material on a flat surface, making sure that the stack is square. 4.
3 • DA300 Basics Setting Up A Job (continued) 6. Adjust the Position of the Material Prop With a stack of material loaded: 1. Loosen the lock knob that holds the prop in position. 2. Lower the prop until its top is even with the top of the stack or the top of the stack reaches the middle of the prop. 3. Tighten the material prop's lock knob to hold it in position.
DA300 Basics • 3 Setting Up A Job (continued) 7. Adjust the Media Thickness Lever The media thickness lever sets the distance between the printhead and the material. Use it to compensate for different material thicknesses. The lever is located inside the printer under the top cover, as shown below. Media Thickness Lever Print a test piece (page 3-15) with the lever in the middle position.
3 • DA300 Basics Setting Up A Job (continued) 8. Adjust the Exit Rollers Adjust the exit rollers so they overlap the left and right edges of the material by 1/4". Slide the rollers from side to side to make the adjustment. Exit Rollers IMPORTANT: Make sure the rollers do not touch any printed area of the material. If this happens, the rollers will act like a printing press and imprint a faint impression at incremental distances on the material.
DA300 Basics • 3 Setting Up A Job (continued) 9. Print a Test Piece 1. Make sure material is loaded properly. (Or you can use a single test piece if you'd like to check that your setup adjustments are okay.) 2. Turn the printer ON. The On/Off switch is located on the interface panel at the rear of the machine. 3. Press the On Line button on the printer control panel until the LCD display reads OFF LINE. On Line Display Test Env. 4. Press the Test Env. button.
3 • DA300 Basics 3-16 DA300 Printer Operator Guide
Chapter 4 Using the DA300 With Your Computer This chapter has instructions for installing and using the DA300 printer driver from a computer. It also briefly explains Envelope DesignerTM Plus, the Pitney Bowes envelope design software that comes with the printer. In this chapter: Printer Software ...................... 4-2 Installing the Software ............. 4-2 Selecting Printer Properties ... 4-7 Using the Printer Properties Windows ..................................
4 • Using the DA300 With Your Computer Printer Software Before you can use your printer with your computer, you must install a printer driver. The driver gives your computer information about the printer you're using, and tells the printer about the settings you want to use in your print job. Your printer works with the Pitney Bowes DA300 driver. If you have not previously installed the printer driver on your computer, do so now from the Envelope Designer™ Plus CD that comes with your printer.
Using the DA300 With Your Computer • 4 Installing the Software (continued) 2. Click OK at the "ADDRESSRight Printing System" screen. An "Installing" files window displays briefly. 3. Click on the "ADDRESSRight Printer Driver" selection. If you will be using Envelope Designer™ Plus to create your envelope designs, click the "Envelope Designer Plus" selection also. Do not select either of the DocuMatch choices, which are for another product. Click OK when finished.
4 • Using the DA300 With Your Computer Installing the Software (continued) 4. Click OK to accept the default destination directory. 5. Click OK to accept the default folder name of Pitney Bowes Printing.
Using the DA300 With Your Computer • 4 Installing the Software (continued) 6. The "Pitney Bowes Envelope Printer Accelerator Setup" windows displays. Read the window carefully and click Next. 7. At the "3rd Party Envelope Printing Setup" screen, you need to make a choice: • If you will be using Envelope Designer™ Plus to create and print envelopes, do not install the Envelope Printer Accelerator, since it is already built-in. Click Cancel and skip to Step 9.
4 • Using the DA300 With Your Computer Installing the Software (continued) 8. Click OK at the "Successful Configuration" screen that acknowledges the creation of a virtual printer (for the accelerator). 9. An "Install" screen displays for creating a shortcut. Click Yes if you want to create a shortcut to Envelope Designer™ Plus on the desktop for the customer. 10. An "ADDRESSRight Printing System Setup" screen displays. Click OK. The PC will reboot.
Using the DA300 With Your Computer • 4 Selecting Printer Properties This section describes printer properties and use of the windows for selecting the available options. To access the main properties window, follow these steps: 1. Click the "Start" button in the task bar, then select "Settings". 2. Click "Printers". The Printer window displays. 3. Right click the Pitney Bowes icon, then left click the Properties option.
4 • Using the DA300 With Your Computer Selecting Printer Properties (continued) NOTE: An explanation of items in each window is also available by doing the following: • Right click an item to display the "What's This" button. Using the Printer Properties Window General Tab • Right or left click this button to display the information about the selected item. Use of the window for each tabbed item follows, starting with the General tab window.
Using the DA300 With Your Computer • 4 Using the Printer Properties Window (continued) Use the Comment area to make a statement about the printer. For example, you might want to indicate what the printer should be used for and when it is available. If this printer is shared, the comment entered in this area displays on the computers sharing this printer. NOTE: Sharing is not supported for the DA300 printer driver. Click "Printing Preferences" to change the printer's default settings.
4 • Using the DA300 With Your Computer Using the Printer Properties Window (continued) Properties Tab To display the Sharing window, left click the Sharing tab in the Properties window. To configure the printer for private use, choose the "Not Shared" option. Only the user logged onto the computer will be able to use this printer. The window shown here is a standard Windows driver dialog, not developed by Pitney Bowes and not supported by Pitney Bowes.
Using the DA300 With Your Computer • 4 Using the Printer Properties Window (continued) Ports Tab To display the Port window, left click the Port tab in the Properties window. The displayed list shows the available ports, the associated port monitor, and the printers that use the ports. To add another port to the display list, click "Add Port". Follow the subsequent prompts to identify and name the new port(s). To delete a port, select the desired port and then click "Delete Port".
4 • Using the DA300 With Your Computer Using the Printer Properties Window (continued) Advanced Tab To display the Advanced window, left click the Advanced tab in the Properties window. To make the printer available 24/7, select the "Always available" option. To configure the printer for limited availability, select the "Available from" option, and then enter the desired time frame.
Using the DA300 With Your Computer • 4 Using the Printer Properties Window (continued) The name of the installed driver displays in the "Driver" area. This usually matches the name of the printer; however, for the DA300, you will see "Pitney Bowes W660" instead. To install a new driver, click "New Driver" to launch the Add Printer Driver Wizard. Follow the prompts to select and install the desired printer driver. To change the default document properties: 1. Click "Printing Defaults". 2.
4 • Using the DA300 With Your Computer Using the Printer Properties Window (continued) Spooling and Printing Options Spooling is the process of storing the document on the hard disk and then sending it to the printer. Right click each option and read the 'What's This?" topic for more information. Choose the spooling options that best suit your needs: • To have the document printing in the back ground, select the "Spool print documents so program finishes printing faster" option.
Using the DA300 With Your Computer • 4 Using the Printer Properties Window (continued) Security Tab To display the Security window, left click the Security tab in the Properties window. Pitney Bowes does not support Networking. Therefore, adding or removing permissions should not be used.
4 • Using the DA300 With Your Computer Using the Printer Properties Window (continued) Device Settings Tab To display the Device Settings window, left click the Device Settings tab in the Properties window. Pitney Bowes recommends that you leave the manufacturer-set default as it is in this window and refer to your envelope printing application to change envelope sizes.
Using the DA300 With Your Computer • 4 Selecting the DA300 Printer From a Windows Application The following steps explain how to select the DA300 printer from a Windows software application. The steps are similar for most applications. You can also refer to your application's documentation for specific instructions on installing printer drivers and selecting printers. 1. Start the software application that you use when printing envelopes with the DA300 printer and open the file you want to use. 2.
4 • Using the DA300 With Your Computer Envelope Designer™ Plus Pitney Bowes Envelope DesignerTM Plus is an easy-touse program that helps you create professional-looking envelope layouts quickly. With Envelope DesignerTM Plus, you can create and position a mailing address, return address, single-line message, barcode and graphics. The application has an extensive online help system and a Wizard that guides you through the entire design process.
Chapter 5 Printer Maintenance This chapter describes the maintenance procedures you should perform on a regular basis to keep your printer running troublefree. In this chapter: Preventive Maintenance ......... 5-2 Cleaning .................................. 5-2 Print Quality Problems ............ 5-2 Exit Rollers .............................. 5-3 Sensor ..................................... 5-3 Floor Assembly /Top Cover .....
5 • Printer Maintenance Preventive Maintenance The Pitney Bowes DA300 Ink Jet Printer is designed for trouble- free service with a minimal amount of care. You should schedule regular cleaning of the Feed Rollers, Right Hand Slider, Left Hand Slider and Lower Guide. Cleaning Print Quality Problems 5-2 CAUTION: Clean print head, cartridge, ink surfaces and covers with plain water only. Clean all rubber rollers with plain water. Use of any other cleaning solvents will void all warranties.
Printer Maintenance • 5 Exit Rollers Sensor If the right and left exit rollers are misaligned, that is, contact printed surfaces, they can become contaminated with ink. Use water to dampen a soft cloth and remove the ink from the rollers. A film and/or dust can build up on the sensors and cause misfeeds of the material. Lift the back cover and use compressed air to blow dust from the sensors. Cans of compressed air are available from many computer supply houses.
5 • Printer Maintenance 5-4 DA300 Printer Operator Guide
Chapter 6 Troubleshooting This chapter lists some common printer problems and offers suggestions on how to fix them. In this chapter: Problems and Solutions .......... 6-2 Feed Problems ........................ 6-2 Print Quality Problems ............ 6-3 Interface Problems ................. 6-4 Motor Problems ...................... 6-5 Barcode Problems .................. 6-5 Other Problems .......................
6 • Troubleshooting Problems and Solutions Before calling our Customer Support Center or your Pitney Bowes Customer Service Representative, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner. Also, go to our website at www.pitneybowes.com/support for the latest up-to-date support information. Feed Problems Problem Reason: Solution: Intermittent Feed Material prop not used. The material prop adds a gentle slope to the stack and helps feeding.
Troubleshooting • 6 Print Quality Problems Problem Reason: Solution: No Print Ink cartridge problem. Purge ink cartridge. Clean cartridge with soft cotton cloth and water. Change to a new cartridge. Problem Reason: Solution: Gray or Light Print Ink supply is low. Check adjustment of the media thickness lever (page 3-13). If this fails to correct the problem, replace ink cartridge (pages 2-13, 2-14). Problem Reason: Address Smudging Incorrect media thickness lever setting.
6 • Troubleshooting Print Quality Problems (continued) Problem Reason: Solution: Interface Problems Problem Reason: Solution: Addresses "Walking" Incorrect Address Setup. Count carriage returns and line feeds and adjust Lines Per Address to the same number. Reason: Solution: Address Termination should be Form Feed. Set Address Setup for 8 lines. Check Line Termination: CR=CR, LF=LF.
Troubleshooting • 6 Motor Problems Problem Reason: Solution: Motor Turning but no Feed Roller Movement Mechanical problem. Call Pitney Bowes for Service. Barcode Problems Problem Reason: Solution: Barcode (Lower Right) is not Printing Barcode not enabled Turn barcode ON using Envelope Designer™, or the DA300 print driver or the printer’s control panel menus. Reason: Solution: Missing ZIP Code. Insert ZIP Code. Reason: Solution: Invalid ZIP Code format. Check ZIP Code for invalid character.
6 • Troubleshooting Barcode Problems (continued) Problem Reason: Solution: Problem Reason: Solution: Other Problems 6-6 Address too High Address field is within .100" of the top edge of the media. Move address field down to the USPS Domestic Mail Manual (DMM) specifications. Barcode Fails MERLIN Standards at USPS Mail does not meet barcode, address placement, or other acceptance tests of MERLIN (Mail Evaluation Readability Look-up Instrument) at USPS. For more info on MERLIN, go to PB.com.
Troubleshooting • 6 Other Problems (continued) Problem Reason: Solution: Shuttle Jam Envelope thickness lever is set too low for material. Open the back of the printer, and adjust the media thickness lever (see page 3-13). Reason: Solution: Lower rail shaft dirty. Wipe lower rail shaft clean. Problem Reason: Memory Card Error The card was removed while the printer was reading it. Do not remove the card while the printer is in use.
6 • Troubleshooting 6-8 DA300 Printer Operator Guide
Appendix A Using the Control Panel Menus The control panel menus can be used to control how your printed material looks. This chapter describes each menu and its options. In this Appendix: Using the Control Panel .......... A-2 Using the Menus ..................... A-3 Main Menu ............................... A-5 Setup Menu ...........................
Appendix A • Control Panel Menus Using the Control Panel Use the buttons on the control panel to get to the printer menus, define the print options, run a print job, position the print carriage and turn the printer on line and off line. If you’ve installed the DA300 printer driver on your computer, you’ll normally perform these actions from within the application you’re using to set up your envelope layout. The buttons on the control panel perform the following functions: This Button... Does This...
Appendix A • Control Panel Menus Using the Control Panel (continued) Menu Displays the options on the Main Menu and the Setup Menu. The printer must be OFF LINE to access the menus. Enter Press to select the currently displayed menu option. Cartridge/+ With the printer OFFLINE, press (plus) to move the ink cartridge holder to the center of the printer. This makes it easy to remove the cartridge. With the printer ONLINE, press to scroll forward through the menu options. Test Env.
Appendix A • Control Panel Menus Using the Menus (continued) To select an option: 1. Press the On Line button until the LCD message displays “OFF LINE”. 2. To access the MAIN MENU, press the Menu button. 3. To access the SETUP MENU, press and hold the Menu button for four (4) seconds. 4. Press the plus (+) or minus (–) buttons to move through the list of menu options. 5. When the appropriate menu option appears, press the Enter button to display the choices associated with that option. 6.
Appendix A • Control Panel Menus Using the Main Menu The Main Menu options are: 1. 2. 3. 4. 5. 6. 7. Address Layout Print Quality Font Barcode Address Recovery Clear Counter Job Settings IMPORTANT: The settings you define in a software application such as SmartMailer™ or Envelope Designer™ Plus override the corresponding settings you choose in the printer menus.
Appendix A • Control Panel Menus Using the Main Menu (continued) Main Menu Menu Options 1. ADDRESS LAYOUT A. B. C. D. E. DISTANCE TO RIGHT DISTANCE TO BOTTOM LINE SPACING ORIENTATION ORIENTATION CONTROL 2. PRINT QUALITY DRAFT EXECUTIVE LETTER 3. FONT A. NAME B. SIZE C. WIDTH D. BOLD E. ITALIC F. OUTLINE 4. BARCODE A. LOCATION B. 5 DIGIT ON/OFF C. 9 DIGIT ON/OFF 5. ADDRESS RECOVERY A. GET ADDRESS B. CLEAR MEMORY 6. CLEAR COUNTER CLEAR ADDRESS (YES/NO) PIECE COUNTERS 7. JOB SETTINGS A.
Appendix A • Control Panel Menus 1. Address Layout Use the Address Layout option to set up the way an address appears on the printed material. The printable width is limited to 9.4” from the right side of the mail piece. The printable height is 13.5” measured from the bottom edge of the mail piece. Define the following options from this menu: A. Distance to Right (Left Margin) This option sets the start of the address (the left side of the address) as measured from the right side of the envelope.
Appendix A • Control Panel Menus 1. Address Layout (continued) B. Distance to Bottom (Bottom Margin) Use this option to set the distance from the top address line to the bottom of the envelope. For #10 envelopes this should be about two inches. Press the + or – buttons to increase or decrease the Distance to Bottom, (+ MORE or – LESS) defined in inches or millimeters. The bottom margin is the distance between the bottom edge of the material and first line of the address.
Appendix A • Control Panel Menus 1. Address Layout (continued) To use the Address Layout option: 1. Press the On Line button until the display reads OFF LINE. 2. Press the Menu button to display the Main Menu. 3. Press the + or - buttons to scroll through the Main Menu options until 1. ADDRESS LAYOUT appears on the LCD panel. 4. Press the Enter button to select this option. 5. Press the + or – buttons to scroll through the ADDRESS LAYOUT options. 6.
Appendix A • Control Panel Menus 2. Print Quality Use the print quality option to select the resolution of the printed addresses—Executive, Letter or Draft. A. Executive Quality (600x300 DPI) This is the darkest of the three print qualities. It prints at the slowest speed, uses the most ink and delivers the best quality printout. Executive quality prints envelopes that require a professional appearance. B.
Appendix A • Control Panel Menus 3. Font Selection The DA300 has five available fonts (typefaces): Courier, Sans Serif , Roman, OCR-A, and OCR-B. Each one has point sizes from 4 to 30 pt and can be printed in regular, bold, italic, and outline style. The DA300 also supports downloaded fonts. This means that if you are using Windows, all the fonts installed in Windows are available. This also applies to any DOS applications that can download fonts.
Appendix A • Control Panel Menus 3. Font Selection (continued) To select the font options: 1. Press the + or – buttons to scroll through the Main Menu options until 3. FONT displays on the LCD panel. 2. Press the + or – buttons to scroll through the Font options until the desired option appears on the LCD panel. 3. Press the Enter button to select the desired option (A, B, C, D, E, or F ). 4. Press the + or - buttons to scroll through the choices associated with each option. 5.
Appendix A • Control Panel Menus 4. Barcode (continued) B. 5-Digit On / Off If a 5-digit barcode is required, selecting the 5-digit barcode option (5-Digit ON) lets you print both 5-digit and 11-digit barcodes. C. 9-Digit On / Off If a 9-digit barcode is required, selecting the 9-digit barcode option (9-Digit ON) lets you print 9-digit barcodes. NOTE: If 9-Digit is ON, 11- or 5-Digit barcodes will not be printed. To use the Barcode option: 1.
Appendix A • Control Panel Menus 5. Address Recovery Use this option to direct the printer’s memory to go back a certain number of addresses when an error occurs in order to reprint the address. The options on this menu are: A. Get Addresses and, B. Clear Memory. A. Get Addresses Select Get Addresses after a jam is cleared and you want to restart printing at the point where the printer left off just before the jam occurred. To retrieve any address in the data buffer, press the Enter button.
Appendix A • Control Panel Menus 6. Clear Counter Use this option to clear the piece (batch) counter. 1. Press the + or – buttons to scroll through the Main Menu options until the 6. CLEAR PIECE COUNTER option is displayed on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + or – button to select CLEAR PIECE COUNTER, (+ YES or – NO). 4. After you’ve made your selection, press the Menu button several times to back out of the Menu, until the printer displays OFF LINE.
Appendix A • Control Panel Menus 7. Job Settings (continued) To use this option to direct the printer to Load or Save the Job Setting as a certain number: 1. Press the + or – buttons to scroll through the Main Menu options until the 7. JOB SETTINGS option appears on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + or – buttons to select A. Load or B. Save. 4. Press the Enter button to select the desired option. 5.
Appendix A • Control Panel Menus Using the Setup Menu To access the Setup Menu, the printer must be OFF LINE. (The LCD display toggles between ON LINE and OFF LINE). If the printer is ON LINE, press the On Line button once so the LCD displays OFF LINE. Then, press and hold the Menu button for four seconds to display the Setup Menu. The Setup Menu options are: 1. Heavy Media Mode 2. Test Print Head 3. Purge Print Head 4. Lines Per Address 5. Hex Dump Mode 6. Communications 7. Language 8.
Appendix A • Control Panel Menus Using the Setup Menu (continued) Setup Menu Menu Options 1. HEAVY MEDIA MODE 2. TEST PRINT HEAD 3. PURGE PRINT HEAD 4. LINES PER ADDRESS 5. COMMUNICATIONS 6. HEX DUMP MODE 7. LANGUAGE A. SYMBOL SET B. INCH/MILLIMETER C. MENU LANGUAGE 8. ENVELOPE FEED DELAY 9. ENVELOPE AUTO EJECT 10.
Appendix A • Control Panel Menus 1. Heavy Media Mode The only time you need to turn this mode on is when you are using long, heavy envelopes. This option increases motor torque. This option is normally OFF. To use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until the 1. HEAVY MEDIA LOAD appears on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + or – buttons to select ON or OFF. 4. Press the Enter button to select the desired option. 5.
Appendix A • Control Panel Menus 2. Test Print Head (continued) 3. Press + for Yes to print the test pattern, or press – for No to cancel. If you press +, “Please wait...Test pattern is printing” displays. The printer prints a diagonal line across the material. If a gap is present within the diagonal line, the nozzle may be blocked and need to be cleaned. 4. Press the Menu button to back out of the menu until the printer displays OFF LINE. Then press the On Line Button to enable the printer. 3.
Appendix A • Control Panel Menus 4. Lines Per Address Use this option to set the number of lines in the address field. 1. Press the + or – buttons to scroll through the Setup Menu options until 4. LINES PER ADDRESS appears on the LCD panel. 2. Press the Enter button to select this option. 3. The LCD displays “LINES/ADDRESS + (MORE) or – (LESS)”. The range can be from 1 to 66 lines. The range can be adjusted by pressing the + button (MORE) or – button (LESS).
Appendix A • Control Panel Menus 5. Communications B. Parity (continued) Parity determines the integrity of data that is sent. The choices are (ODD), (EVEN) and (NONE). C. Word Length The choices are (7 DATA BITS) and (8 DATA BITS). D. Line Termination Typical software line termination is CR=CR;LF=LF. If your software is not typical, the line termination can be modified. The menu choices are: (CR=CR;LF=LF) (CR=CR+LF;LF=LF) (CR=CR;LF=CR+LF) (CR=CR+LF;LF=CR+LF) To set the Communications menu option: 1.
Appendix A • Control Panel Menus 6. Hex Dump Mode The information provided here is for those of our customers who are technically inclined. The Hex Dump Mode option causes the printer to print all commands and data it receives from the computer in a hexadecimal format. Use this feature to check the integrity of your data. When you enable this option, instead of addresses printing, a HEX dump of the data stream prints on the material. The printer must be attached to a computer in order to use this option.
Appendix A • Control Panel Menus 6.
Appendix A • Control Panel Menus 6. Hex Dump Mode (continued) This chart can be easily understood by memorizing five HEX codes: Capital A is 41 Hex, numbers are 30’s (0 is 30 HEX, 1 is 31 HEX etc.), Carriage Return (CR) is OD, Line Feed (LF) is OA and Form Feed is 0C. When HEX Mode is disabled, a typical address will be printed on a single envelope. When Hex Mode is enabled, the same address will be printed on several envelopes (3 to 5) because HEX codes are two digits each separated by brackets.
Appendix A • Control Panel Menus 7. Language The DA300 has several language sets installed. The options on the language menu are: A. Symbol Set, B. Inch / Millimeter, C. Menu Language. A. Symbol Set The symbol set contains the International Standards Organization (ISO) character set substitution tables.
Appendix A • Control Panel Menus 7. Language (continued) B. Inch / Millimeter This option selects the printer Measurement system— Inch or Millimeter. C. Menu Language This option changes the LCD control panel menu to the language you want. Supported languages are English, French, Italian, Polish, German, Spanish, and Dutch. To use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until 7. LANGUAGE appears on the LCD panel. 2. Press the Enter button to select this option. 3.
Appendix A • Control Panel Menus 8. Envelope Feed Delay Use this option to feed very glossy material or if extra ink drying time is needed. This option slightly reduces the overall throughput of the printer. To use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until 8. ENV. FEED DELAY appears on the LCD panel. 2. Press the Enter button to select this option. The time delay (0.0 to 30.
Appendix A • Control Panel Menus 10. ROM Revision Number This option is extremely useful whenever it is necessary to verify the Firmware Revision installed in the printer. It is also useful to determine if your printer requires an upgrade. The Maintenance Count, which is the total number of print cycles accumulated, is also displayed. This information is helpful in determining solutions to printer problems. To momentarily view the ROM Revision and the Maintenance Count: 1.
Appendix A • Control Panel Menus DA300 Printer Operator Guide A-30
Appendix B DA300 Specifications This Appendix contains detailed hardware and material specifications for the DA300 printer. In this chapter: Equipment Specifications ....... B-2 Material Specifications ...........
Appendix B 4•• Specifications Operating the Printer Equipment Specifications Physical Dimensions 14.7" high; 16.2" wide; 21.7" deep (without wireform). Weight 40 lbs., including print cartridge and catch bin. Shipping weight: 45 lbs. Electrical Domestic (W655): 120VAC, 60Hz, 1A, 127 watts International (W656): 220-240VAC, 50Hz, 0.5A, 127 watts Agency Approvals UL/cUL/VDE-GS Interfaces Centronics Parallel (see next page for pin assignments) and Serial RS232C port.
Appendix B • Specifications Operating the Printer • 4 Centronics Parallel Pin Assignments Pin 1 Signal Strobe Direction In 2 3 4 5 6 7 8 9 10 DATA0 DATA1 DATA2 DATA3 DATA4 DATA5 DATA6 DATA7 Acknlg In In In In In In In In Out 11 Busy Out 12 Paper Error Out 13 On Line Out 18 Sig Gnd Chassis Gnd HI Out 19-30 Sig Gnd In 31 Reset/Input 32 Error 14, 15 16 17 DA300 Printer Operator Guide Description A low pulse greater than 1µs causes the printer to read one byte of data.
Appendix B 4•• Specifications Operating the Printer Equipment Specifications (continued) Fonts Resident (Internal) Fonts • Courier, 4-30 pt. • Sans-Serif, 4-30 pt. • Roman, 4-30 pt. • OCR-A, 4-30 pt. • OCR-B, 4-30 pt. Resident (Internal) Font Enhancements • Bold • Underline • Condensed • Expanded • Italic • Outline (hallow) Downloadable Fonts Supports bitmapped, downloadable fonts as well as bitmapped graphics (logos) which are downloaded as picture fonts. Also supports PCL raster graphics.
Appendix B • Specifications Operating the Printer • 4 Equipment Specifications (continued) Barcode Printing Types The DA300 canprint the following barcodes: 1-Dimensional • The printer is capable of printing a USPS Certified POSTNET bar code. All types of barcodes can be printable including FIM, 3 of 9, 4 state bar code (UK, Canadian, Euro, Australia, etc.) and others. • The printer is capable of printing 5-, 9,- or 11- digit bar codes. 5-digit bar code printing may be disabled through menu selection.
Appendix B 4•• Specifications Operating the Printer Equipment Specifications (continued) Throughput Up to 4,200 pieces per hour, depending on print mode, media size, number of address lines, and barcode imprinting.
Appendix B • Specifications Operating the Printer • 4 Equipment Specifications (continued) Print Position Accuracy For #10 envelope (Acclaim #10 WW Commercial, Regular): Horizontal: within +/- 1.5mm Vertical: within +/- 1.5mm Skew: within +/- 1 degree For other media: Horizontal: within +/- 3.0mm Vertical: within +/- 3.
Appendix B 4•• Specifications Operating the Printer Material Specifications Approved Media The paper types listed below are approved for use with the DA300 Printer. Please note that the dimensional limits above apply in all cases, and that all media (flats, envelopes, postcards, catalog envelopes, etc.) must be without windows, unstuffed and unsealed.
Appendix B • Specifications Operating the Printer • 4 Material Specifications (continued) Material Notes Envelopes have a flap along the long edge and are processed by the printer non-flap edge first. Envelopes may have either a diagonal or straight edge along the envelope flap. Booklets are defined as media having physical dimensions 6 x 9" or larger. Booklets have an opening along their long edge which is covered by a flap with an adhesive seal.
Appendix B 4•• Specifications Operating the Printer Envelope Sizes Name #6-1/4 #6-1/2 #6-3/4 #8-1/2 #4 #5 #5-1/2 #6 #7-3/4 #7 #8-5/8 #9 #10 #11 #12 #14 Monarch C4 C5 C6 DL B-10 Style Square Commercial Square Baronial Baronial Baronial Baronial Official Official Official Official Official Official Official Official DIN C4 DIN C5 DIN C6 Dimensions (Inch) Height x Width Dimensions (Metric) Height x Width 3-1/2 x 6" 6-1/2 x 6-1/2" 3-5/8 x 6-1/2" 8-1/2 x 8-1/2" 3-5/8" x 5-1/8" 4-1/8 x 5-5/8" 4-3/8 x 6-3/4
Index
Index Symbols 5- or 9-Digit On/Off A-14 A Adding a Printer 4-2 Address High 6-6 Address Layout Setting with Menu A-7 Address Low 6-6 Address Recovery Specification B-2 Using Menu to invoke A-16 Address Smudging 6-3 Addresses "Walking" 6-4 Agency Approvals B-2 Approved Media B-8 Approved Media Types 3-3 Attach the Material Prop 2-6 Auto Envelope Eject A-28 Using Menu to Enable A-28 Cleaning Printhead Cartridge 5-2 Clear Counter Using Menu to A-15 Clear Memory A-15 Control Language B-2 Control Panel 3-5, A-
Index Font Menu A-11 Font Size 3-2 Fuzzy Printing 6-3 Interface Panel 3-4 Interface Problems 6-4 Intermittent Feed 6-2 Internal Fonts 3-2, A-11 G Get Addresses A-14 Getting Help 1-4 Glossy Material Print Quality 3-13 J Jam Paper 6-6 Shuttle 6-7 Job Settings A-16 H H-Block Separators 3-4 H-Blocks Positioning 3-6 Heavy Material 3-9 Heavy Media A-19 Heavy Media Mode Using Menu to Select A-19 Help 1-4 Before You Call 1-4 Online Help 1-4 Phone Support 1-4 World Wide Web (Internet) 1-4 Hex Chart A-24 Hex Dump
Index Menu Languages A-26 Misfeeds 6-2 Motor Problems 6-5 Multifeed (Feeds Doubles) 6-2 N No Communications 6-4 No Print 6-3 Noise Level B-6 O Operating System Recommended 1-3 Operator Safety Tip Card 2-3 Ordering Supplies 1-5 Orientation A-8 Out of Memory 6-7 Output Area 3-5 Output Stack Height 3-14 Output Stacker 2-3 Output Stacker Tray Assembling 2-11 P Package Contents Unpacking the Printer 2-3 Paper Jam 6-6 Parallel Cable 2-3 Connecting 2-11 Parallel Port Cable Length 1-3 Location of 2-11 Petroleum
Index Resident Fonts Listing B-4 ROM Revision Number A-29 Using Menu to View A-29 S Selecting the DA300 Printer From a Windows Application 4-3 Serial Port, Connecting 2-11 Sensor Cleaning 5-3 Setting Up the DA300 2-4 Setup Adjustments Exit Rollers 3-14 Feed Angle 3-9 Feed Fence 3-10 Material Prop 3-12 Media Thickness Lever 3-13 Output Stack Height 3-14 Separator Gap 3-6 Wireform 3-8 Setup Menu Auto Envelope Eject A-28 Communications A-21 Envelope Feed Delay A-28 Heavy Media Mode A-19 Hex Dump Mode A-23 Lan
Index Throughput B-6 Top Cover 3-5 Troubleshooting 6-1 Address Printing is not Sharp 6-3 Address Smudging 6-3 Address too High 6-6 Address too Low 6-6 Addresses "Walking" 6-4 Barcode (Lower Right) is not Printing 6-5 Barcode Fails MERLIN Standards at USPS 6-6 Intermittent Feed 6-2 Memory Card Error 6-7 Motor Turning but no Feed Roller Movement 6-5 Multifeed (Feeds Doubles) 6-2 No Communications; Printer Does Not Respond 6-4 No Print 6-3 Out of Memory 6-7 Paper Out or Paper Jam 6-6 Shuttle Jam 6-7 Unwanted B
