Operating Guide

ENGLISH
39
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Trouble Shooting
Problem Cause Solution
“Actual Temp”
does not move
Internal Grill Probe needs
cleaning
Use a soft cloth or mild abrasive sponge, along with hot water
and soap to wipe clean the probe.
Probe wire became wet Use a hair dryer to dry the probe wires.
Grill Probe compromised Replace grill probe
Co
oling Fans will
turn ON by
themselves
Grill is exposed to high
ambient temperature and
direct sun.
The interior temperature has reach or gone over 130° F. It will
not harm the unit.

Place unit in shaded area.
Prop the lid open to reduce inside temperature.
Unplug the unit from power source.
Grill
will not
achieve or
maintain stable
temperature
Insufficient air flow through
burn grate
Check the burn grate for ash build-up, obstructions and that it is
seated properly in the burn pot.
Ensure that both the burn grate and burn pot are seated properly
with no air leakage.

Check the fan for proper operation, that it is connected, that the
air intake is not blocked and that there is no blockage in the
hopper. May need to clean fan blades or move wires.
Perform a quick test. Remove cooking grids and arched flame
broiler. Ensure all the above has been done, start the grill, set
temperature to pre-heat and wait for 10 minutes. Check that
the flame produced is bright, vibrant and is being pushed away
from the hopper end.
Insufficient or poor fuel Check the hopper for sufficient fuel.

Check fuel for size, dampness and sawdust.
Press and hold the Prime button. Ensure the auger is working
and turning freely.

Check and clean the temperature probe
Control Settings Ensure control is set on Grill Probe display
Grill produces
exc
ess or
discolored
(black) smoke
Excess grease build-up or
general cleaning
Check and clean the interior grilling area.

It is a good practice to clean and do a controlled burn off of the
hidden excess grease after each large cooking of tasty greasy
foods.
Wood pellet quality Check and clear the hopper and burn grate of moist pellets,
replacing them with fresh dry pellets.
Burn grate Check for build-up of fuel in the burn grate
Fre
quent
Flare-ups
Cooking temperature

Slow and Low is the way to go.

Grease does have a flash point, keep the temperature under
350° F when cooking highly greasy food.
Grease or left-over’s Check and clean the interior grilling area.

It is a good practice to clean and do a controlled burn off of the
hidden excess grease after each large cooking of tasty greasy
foods.
Flame Broiler Confirm the Flame Broiler is CLOSED all the way.
Igniter Will Not
Light Fire
Burn Grate Check for proper seating

Check for ash build-up or obstructions
Igniter Check to confirm igniter DOES NOT get hot.

DO NOT TOUCH the igniter or the housing, you will get
burnt.

Check on placement of the igniter hot rod to the burn grate.
Remove front inspection plate, ensure wire connects are tight
Trouble Shooting Digital Control Center G2